Returned our U-Haul, was told a dent on the back was new (we hit NOTHING). Owner checked it out to us before without doing a checklist, thought nothing of it until we were accused of denting the van. Underneath the dent there was rusted metal so it had clearly been there for awhile. Owner could provide zero photos of the van before, told me the collision waver I purchased didn't cover anything and charged $150 to my credit card without informing me beforehand. Absolute scam. On the whole I try to assume people don't do things in bad faith and I honestly can't say that's what occurred here. read more

I came here to get a Background check scan for a new job. The guy who owns the store is a good guy, and he gives good life advice for a new graduate. read more

Great service! The owner seems to have a personal relationship with all his customers. Its great that's this place is opened later than the post office. My only complaint is that he should cut the small talk if other customers are waiting..=) read more

Very bad experience. I just want to print a label and ship a package. The guy ignores me first even though I am the first customer. Then he talked to me very rude and full of bad manners. Seems like he prefer I never showed up, but this is the first time I went there and I just stand there waiting to talk to him,did or say nothing! And her tried to escape from paying taxes by not giving me receipt for printing. And I am not sure he is capable of shipping my package on time. I would rather drive another 10 more miles and never want to see him again. read more

Worse service I have ever encountered. Do not come here. The owner is super rude and disrespectful to the customers

I've rented P.O Box from this location for many years. I tend not to do any other business with them because the owner is quite rude. I stay because Chuck hasn't raised his rate on P.O boxes in over 3 years. I would say 2 out of 10 times the mail has been misfiled by the wrong name or just wrong box number. When I pick up packages he occasionally guesses my packages which ends in an awkward exchange.. The boxes are clean and they keys work for the box you are given. The one nice thing is that you can receive Amazon / EBAY packages as you do not need to clarify you are at a PO Box at this location versus a USPS PO Box. Do not get keys made here, I've had one made and it didn't work. The 2 positives- the PO Box rates are cheap and the packages are always arrive and have never been stolen. read more

I rarely write reviews but I am officially never coming in again. I dropped off my package last night. They couldn't scan it because they said it goes to the Post Office, and then they scan. I did not quite catch that or would've just dropped it off the next am to a real post office. Flash forward to tonight. There is no update on the package. I called to inquire and was told the mailman goes there twice per day to collect and take to the Keily location. The person who answered was extremely rude, short, and had the tone of like an "oooookaaaaayyy", like "do you get it?" type of tone. First of all, it's not rocket science that your process lacks efficiency and that you in fact are incompetent af. And secondly, dumbass, I have an advanced degree and common sense. So don't talk to me like I am some moron. The nerve. Now my customer who purchased from me is upset and stating their item has not been shipped, when I went out of my way after a 10 hr workday to drop it off at this messy, disorderly, incompetent location. SMH read more

Extremely rude. Refused to give me a receipt for FedEx drop off.

The owner here was really suck. He tried to get more money from you, bad experience here

Cheap guys. Looks like father and son shop.. with no respect to the costumers. They were crying for not letting stuff in their shop since the FedEx was left for the day. It's your job to collect the package.. then they tried to find ways to not accept the package. The guy pointed out the sticker was not taped properly. This guy Wouldn't declined to borrow the piece of tape that won't cost more than a cent. Never seen such pathetic people who wants to run a business like penny saver. read more

Chuck and Gannon are incredibly helpful and kind. I have never heard an I'll word from either of them so I'm not sure why some reviews are so harsh. I can only imagine that everyone has bad days, but I have only had respect and kindness from them. read more

I have been a loyal customer for over five years. I recommend Postal Annex to everyone that needs this type of service. Great location near Kaiser Santa Clara, not far from Hwy 280. Chuck and his family are always friendly, polite, and very helpful. They make you feel like not just a valued customer, but a friend. Over the years, I have had many packages shipped there, including tires, computers, and big screen TV's. They also do a great job packaging and shipping items of all sizes at fair prices. Even though I live in North San Jose, I will always drive to Postal Annex to support this wonderful place, and see my friend Chuck!! This is my second review, an update to my 2-9-2009 review when I was a new customer. Ken M. read more

Chuck Kim, the owner of this store is the MAN! He is so nice and has impeccable service. I just moved from Santa Clara to Pittsburgh. I shipped 13 packages via UPS and USPS. Chuck found the cheapest and fastest way to send them there and they were shipped without any damage. Thanks again Chuck, you run a great store with EXCELLENT customer service. This level of customer service is HARD to find these days but it is so refreshing to know it still exists! read more

PostalAnnex - Shipping Centers Near Me - Santa Clara, California

I have been a customer here for the last 4 years. I have a post office box and I ship and receive tons of packages. Chuck, the owner, is complete customer-service driven. He always greets you with a smile. He goes above and beyond to keep you happy. What I love most is that you know your packages will arrive safely. Chuck will often call me to let me know if a package arrives. I recommend this Postal Annex highly. The annual fee I pay is well worth it. You get better service and it is more convenient and less crowded than the post office. If every business was run the way Chuck runs Postal Annex, the world would be a better place. read more

If you need a notary, look no more. Fast, efficient, meticulous, and great customer service. Never knew going to a notary would be so easy. Thanks to my fellow Yelpers for leading me here. Chuck Kim, the owner, seems to have an emerging local fan base! read more

The guy is rude. I've been here twice to be helped with my invitations. The first time, he just laughed at the fact that I didn't know how many postage stamps they needed. The second time, he basically said he couldn't help me, handed them back, and sent me out. He didn't really care to help me further. read more

I was renting a mail box at this location because of shelter in place I couldnt go and pay the rent the owner closed my mail box without my knowledge and gave it to some one. He did not call me or send me a letter nothing, when I went to ask about my mail he said it was returned to senders and when i returned his key and ask for receipt that i gave his key back , he threw the key and said take it back i do not need The owner is extremely rude guy with no manners read more

Need it done right take it to Chuck. Been doing business with him for years from Sunnyvale and I still find myself making special trips back to his store from Palo Alto. He is the bomb. Yelp please don't remove this legit review! Kyle T. Palo Alto Shell read more

I've initially went into this store for some passport photos. Chuck Kim, the owner, somehow remembered where I went and why I came in during my first visit a year later! How in the world does he remember so many details about his customers? It's quite perplexing, but I've realized that he's one of the most hard working and helpful person I've ever met at such service. (And my standards are high!) I recently got some new business cards printed from him. Thicker paper, glossy, full-color, digital - $45 for 1000! I couldn't believe the price! And I did shop around. The quality was excellent. Chuck just knows how to get the best deals even though he's not internet-based and has a store to run with overhead cost. He's connected to vendors with awesome prices. And another thing... Chuck keeps on smiling and greets most of his customers by name. I wish I had that kind of daily attitude and memory! read more

I spotted this place around the corner from Starbucks. The sign said "mail boxes and internet" - and I needed to send a fax. Conveniently, at 8 am, they were already open. I walked in. The owner was very personable and friendly. He had a fax machine right up front, and immediately started sending my one page fax. There were no problems, and a few seconds later, after a great chat, I went on my way. It was a nice way to start my day. read more

I received excellent service at this PostalAnnex+ location. Firstly, the man who helped me couldn't have been more pleasant (he struck me as the owner, but I can't say for sure) even though I came in ten minutes before closing on Saturday afternoon. Secondly, he is very knowledgable about postal services, and he exercises that knowledge to provide great customer service. I had several pieces of regular mail that were pretty much ready to be sent off... or so I thought. One piece was a 5x7" greeting card in a standard A7 envelope. The envelope bulged slightly because a small gift was enclosed, but I had affixed three Forever stamps to compensate. Instead of tossing it in the postal tote, he looked at it carefully and decided to weigh it. He let me know that its size and shape changed its classification and called for additional postage. Another piece contained my passport renewal, which I enclosed in a plain white envelope. When the man saw where it was going, he informed me that he handles many passport applications, and 90% of people opt for Priority Mail because it offers greater security, includes a tracking number, and is actually recommended by the U.S. Department of State. (I had no idea.) I agreed to Priority Mail instead, and he took great care folding and placing my original envelope in the Priority Mail envelope. Try to imagine that happening at the post office. This man's diligence saved me a lot of trouble I didn't realize I was asking for, from returned mail to potential identity theft. I ended up here because it's one of few mail centers open past 4pm on Saturday -- there are at least 3 PostalAnnex+ locations closer to my place -- but I wouldn't hesitate to go out of my way again, especially if I have something important to send. ---------------- tl;dr the PostalAnnex+ employee (1) was extremely courteous and (2) identified problems with the way I had packaged two pieces of mail, including my passport application, and fixed them for me. read more

Chuck Kim is really great! I have been doing business here for mailing purposes over a year now. The prices for shipping and post office box services etc. are great. Chuck, his wife and it maybe his son are always friendly! They are as fast as can be. Sometimes there is a long line which makes for quite a wait depending what the person before you needs. There is usually only 1 person working at a given time. I do recommend coming here for your postal needs. They are great!! read more

PostalAnnex - Shipping Centers Near Me - Santa Clara, California

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Super friendly staff/owner. Great place for notary services. Would recommend this place.

Locates in a plaza next to lawrence express way, a big Korean supermarket is also in the plaza. $10 for the notary public stamp, Chuck is very efficient and funny, I'm joining his fans club here :P read more

Lays it out...for exactly how their business operates . Clear,efficient and useful especially if you live close! Use it....abuse it and get your monies worth! It's a good business from a consumer perspective for sure! read more

I HEART CHUCK! What a super nice guy! He doesn't charge you to use the internet like Fedex, and his copies are super cheap! 20 min on the internet, 6 copies and 3 page fax were only $4.08!! He is quick, knowledgeable, super friendly and very affordable. Keep on keepin' on, Chuck. read more

$10 for a public notary stamp and Chuck (the owner) conveniently mailed the envelopes out right there. One stop for the lot! Bottom Line: Go here for a knowledgeable, friendly, well-spoken notary experience. read more

Buying a home = a lot of paperwork to notarize. The afternoon we went by the Postal Annex, there was only one guy there doing everything, but he helped us sign everything and got off our Fedex package pretty quickly. The notary prices seem pretty standard, but he was very nice and did a thorough job. read more

Went to pick up Uhaul boxes. Pleasant service. They even helped me carry the boxes. Return was no issues but had to show the receipt and the card card. Only issue is you can't take Uhaul boxes to any Uhaul store but have to bring it back here. read more

I've been going to this place for a few years now and every time it's always a pleasant experience. The other day I had a really expensive item shipped through them. Chuck was very professional and took extra care in packing and giving me options for the item. Shop is well lit, well kept and easily accessible. Highly recommended. read more

Don't know what all the negative reviews were about, the owner was nothing but friendly and extremely helpful to me. I do not mail things internationally often, but he was very helpful in picking an envelope, packing it for me, and shipping it to the destination all for a very reasonable price. He knows about all the postage options and even destinations - seemed like a postage pro to me! Highly recommended for anyone who needs that personal touch you'd never get at USPS. read more

The service I received was beyond the call of duty. I went for a U Haul, which is a terrible organization. Chuck helped me as best as he could even though he would be making no money by helping me. He called me back, did extra research etc. In the end U Haul made it a terrible service. Chuck did the best he could. I know nothing about his shipping services. read more

Rude customer service. The owner was rude and was not listen to my complain. My IRS Tax letter I shipped from his location and it was never drop to USPS for delivery. The owner is rude and unprofessional. read more

I just got something notarized and mailed here. It costs $10 for notary and the postage rates are the same as the US post office. There weren't any other customers here so the service was fast - might as well come here than an actual post office! Chuck is super friendly as yelpers here have already mentioned. He even gave me unsolicited career advice and seemed genuine. read more

Rented a U-Haul van from this place. I left my gps Mount in the van when I returned it. I called and was told that they tossed it because of the pandemic and then they hung up on me. I drove by and saw the Mount in the van. I went in and told the guy that I saw the Mount in the van and I wanted it back. He just pointed the key at the van and complained that now he had to re-sanitize the van. Poor guy. Worst customer service. Avoid this place at all costs. read more

I don't write many reviews but really felt like I needed to write this one. I have been going into this location for as long as it's been there, probably 20 years now, and have always felt like I was supporting a small business.....until today. I have limited my errands due to Covid but needed stamps to mail holiday cards. I went in and purchased 100 Forever stamps and 2 Global Forever stamps. I purchased $57.40 worth of stamps but paid $68.00. I didn't realize it until I got home and it just didn't make sense to me. I went back in and spoke to the young man who helped me and the owner immediately swooped in and was immediately rude to me and acted as if he didn't understand my question. After going back and forth he told me that he charges $13.50 for a book of stamps that should only cost $11.00, that's .68 per stamp instead of .55. I fully understand he is running a business but that kind of profit on stamps is gauging people. And, like another review said, there is no signage explaining the service fee they are charging for stamps. I had the stamps in my hand that I had purchased a couple of hours earlier and asked him for a refund, he refused. I let him know that I was a long time customer and that I would never support his business again. It's sad that we try to support our small business only to be ripped off and not even know it. read more

This is my go to place for shipping, initially found it when I lived nearby but I drive out of the way to go here and only here even after moving away. Chuck, the owner, is super helpful, always friendly and treats me and the kids like friends and family. He keeps a supply of used boxes on hand if you want to take advantage of them instead of new ones and is very thorough in how he packs things. I did a lot of eBay business shipping through him and he made sure the goods got there on time at the lowest cost. read more

I needed a mailing shop near Kaiser Hospital that could get a package shipped that day. This shop appeared on my yelp search and the reviews are entirely accurate! The owner found the least expensive but quickest way to ship my package, made me a spare set of keys, and sold me the extra stamps I needed (and warned me that international postage rates may rise in the next year), all with a genuine humanity, efficiency, and assurance. I plan to bring my holiday shipping packages here, there's no better service to be found. (This location is also listed under another similar name and has equally excellent reviews there: http://www.yelp.com/biz/postalannex-plus-santa-clara#hrid:VVV7oE7Uq4d3g8OwzYXcpQ ) read more

I had the best experience here today. The customer service that was provided by the gentleman working was exceptional. My kids were with me and he made them feel so special just by asking their names and engaging with them. I live across town but I will definitely be doing all of my printing and shipping here. Thank You so much. You made our day. Bella, Roman and I appreciate your kindness. read more

Chuck the notary called customers my name. Quick notary assistance. Quiet parking lot