Great Staff and Reliable Service I've had consistently positive experiences with PostNet. The staff is professional, efficient, and always helpful. I ship packages through them nearly every week and have used a variety of their services, and they have never let me down. Everything is handled accurately and on time. Highly recommend for dependable shipping and business services. read more

TL;DR: totally unprofessional. go to UPS Store 10 minutes away. It will save you time, money and frustration. Dropped a package on a Friday afternoon with a specific need to have it delivered by Monday. I told them it was urgent. They said it would arrive Monday. Great! As I walked out the door after the transaction, the clerk said "oh it looks like FedEx picked up for the day already." Ah, well that would have been nice before we completed the transaction, but I understood, assuming the timing wouldn't change, as I clearly articulated my needs. Fast forward to Monday. My client called me on Monday worried that the tracking wasn't working. I called PostNet. It's still in their store. No pickup. "We told you that we missed pickup," Joanne, the "manager" said. "You didn't tell me it wasn't going to be delivered on time. I assumed you would be open tomorrow. That would have been nice to know," I said, clearly frustrated. She was annoyed and wasn't having it. Zero empathy. Sorry not sorry. Blamed me for not listening. F-bombs were exchanged. Yup, both ways. She was a delight. I later apologized for getting frustrated. She refused to apologize, so there's that. She told me I needed to listen better. Oh and this was in front of another employee and customer at the copy machine. I took my package back on Monday morning and went down the road to UPS Store. It was cheaper and faster, and they didn't yell at me, so that's always a plus. I love small business. I'm a business owner myself. Mistakes happen. But be accountable, and if a customer is upset because of a miscommunication, empathy goes a long way. Maybe don't tell them to "F-off?" Just a suggestion. read more

Shipped a package UPS and a week later I needed help tracking. Brought them the receipt they gave me, and was told it wasn't their Responsibility, to call UPS. Please don't trust them with your packages. read more