I'm really thankful that this store open early this morning because I needed to print out several…read moredocuments that were required for my home's closing today. This store is actually much larger than some of their other stores and I counted at least six self service copier machines. There weren't that many customers either so there was no wait at all for me to do what I needed to do. I make around 26 copies of various documents and they all came put perfectly. I had no issues at all and I didn't need any help from any of the store staff. The store itself was. Lean and modern, and I M glad they were here when I needed them.

Rude workers who don't assist customers kindly. I simply asked for help with a double sided paper…read moreoption and was met with a very annoyed look an attitude from the worker. Go somewhere else instead of this location.

Great customer service. I arrived at 6pm. Completed my services and I asked. "What time do you…read moreclose? Lovia said we are closed! I said thank you for helping me and being so nice. . It is so welcoming to have someone be kind and help even when they are closed Awesome customers service! Never did I feel rushed Lovia is a lovely employee Maria

I've been using Pacmail as a UPS drop-off location for several months without issue. However,…read moreyesterday when I dropped off a package, it never scanned into the system. This morning I discovered the package is still showing as label created with no movement. The lack of accountability and the missing package has left me very concerned. I would not recommend this location until they can explain what happened to my package.

Christian responded promptly after discovering our generator wasn't working during winter weather…read more Communicated clearly. Polite. Did the work needed to our generator while we watched and explained the process. Charged us less than I expected.

Christian & Santiago got right on it and put a new belt on the J.Deere mower deck right there in…read morefront of God & EVERBODY, Then when they strapped those reins around the wheel of the deer in the covered carport at our home tried their very best to make that deere buck em off in the mower rodeo. He took tiller back with him because he didn't have a gas tank gasket on da truck fo da tiller. Naowatimsayin? Still awaiting the return of the beast from the east rock-crushing sound of that mighty 30+ year old slowly dying Sears Craftsman 5 whorz pear rear tine dirt disrupter. I always swing by the pawn shops if they keeps it more time than it takes. You can find some real nice missing items of your sluff sometimes down yonner in da holler of the missing metal critters.

I needed a couple strips of tape for my box. That cost $2.10. Talk about nickel and diming you.read more

I went there to return my phone but was asked to pay for the tape. Very ridiculous. I believe next…read moretime I will be charged for using their pen to write. I was received very nicely when I picked up my parcel but not when I dropped it off. I went to another location and it was free and not $2 being charged.

Excellent customer service, this location is run by General Manager Dexter Williams. They offer…read morethe normal mailing services and office operational functions such as facsimile, printing, desktop computers, notary, etc. There is curbside parking and shared lot parking. They also provide items like cards and mailing supplies for purchase. Great team and location.

Very quick and courteous and extremely helpful. we did a large print job there and they turned out…read moregreat.

The communication is poor at minimum. We have always had wine delivered to a UPS store. We moved to…read moreLorton and the first delivery was delivered without a hitch. Second came no notification and the owner sent it back to CA with no notice. We were warned he wasn't friendly. The winery has never had these issues

Do not use the store! They took $102 from me for a required overnight, early morning delivery to…read moreWilliamsburg, VA (a mere 2.5 hour drive). Package delivered too late - 1.5 days later without explanation. Franchise owner, Kiran, flat out refuses to give even a partial refund, claiming he lacks the authority. Corporate is stonewalling me. I spent over six hours on the phone and in the store. Six weeks later, still unable to resolve.

Hired C&F to pack and ship family heirloom furniture to TX and AZ from MD…read more The collection included About 20 pieces including a bowed front glass China cabinet, framed mirrors, tables, chairs, bookcases, and accessories in excellent condition. Overall it was an excellent experience- really impressive performance really. I've previous top- notch experience with C&F so my expectations were already high. Yet to say they super exceeded my expectations this time would still be an understatement. The pickup crew was professional which instilled confidence. Communication on shipment status was good. Their advice on how to prepare, ship, and insure was valuable.......overall, just as you'd expect from a quality organization. There was a delivery issue- not C&F's fault- yet they stepped up to take care of it. Wow! This was a big deal as it demonstrated how committed C&F was to customer satisfaction. Incredible really. Even Dave L. called afterwards to check on my satisfaction. Wow! As for value....... The quoted price was accurate, and they waaay over delivered IMO. So, I'll continue to trust C&F without any concerns. Thanks C&F I'll be back

We recently used Craters & Freighters of Washington to ship family China to our daughter in St…read more Paul, Mn from Northern Va. What an excellent company to deal with, from the initial online quote request to the final delivery of the China! We had online updates throughout and the office staff could not of been more helpful.

I sell things on Mercari and purchased its 2 pound label for shipping…read more Mercari said this location claimed the package weighed 8 pounds, which is 4 times its actual weight. Mercari made me pay $9.03 in extra shipping.

I dropped off some returns today. One of my packages had a loose end, and I requested that the…read moreemployee tape it off a bit. The employee said I had to buy packaging tape and that they wouldn't tape it for me. I was surprised to hear that response, as I had never had an issue with such a thing at any other UPS location. How much does a foot of packaging tape cost? Maybe half a penny? The place is just being cheap by not offering any help with taping a small package. A few times, I saw the store being run by just one employee (mostly on Sundays, I believe) and having a big line at the checkout. Another time, a young girl didn't let me ship an item with the brown product package. She insisted that I buy shipping material from them and repack it. I blame the franchise owner for the poor customer service, and I think the owner is focusing more on profitability than on customer service. I recommend the UPS store at Stonebridge at Potomac Town Center over this location.