Been coming here for a long time. The store is always clean, and all the employees are very…read morehelpful and kind.

I used to bring all my books here to ship to customers because this location is super clean and…read morefast with friendly and helpful staff. Also their location is super convenient to just get in get out and do all my shopping with the surrounding grocery stores.

We came to this location for federal background checks, which required taking our fingerprints on…read morethe kiosk. The machine is difficult to use if you have a connective tissue disorder, like some of my kids have. We received very good care from a wonderful employee. I don't remember her full name, but it was really pretty. Started with Nat - something. Really cool lady with a great demeanor. Anyways, this review is for her exclusively. I can't vouch for the store itself, rather the patience, the care and dedication this kindhearted employee offered me and my family. I wish I wrote down the employee's name, dang it. She deserves proper recognition and praise. Thanks!!

Terrible. Will never use this store again. I had a package shipped here to hold for pickup because…read moreit was an expensive item and I was not going to be available to have it shipped directly to my home. When I set up the shipping, I was told by UPS that the "Hold for Pickup" fee would be $5. When I arrived at the location in Kearns, they demanded a $50 fee from me and refused to give me my package until I paid it. Basically, they extorted $50 from me by threatening to send my package back to the sender unless I paid the unanticipated fee. Because the shipping fee was $400, I had no choice but to pay them. They got their money, but it will be the last time I ever use their services.

I received an email saying my package is delivered in locker at my PO Box. I went and spoke with…read morethe manager Justin who was nice, he said it arrived but it's missing. When I asked who worked that morning, I questioned if an employee took it. How does my package disappear if it says it's in a locker? I don't recommend using PO Box at this location. Interesting, mail gets stolen at my mail box and now at PO Box too...Justin said I can file a claim online. He was nice, but I'm let down. My friend warned me about Utahs bad postal service. I feel like I'm in a third world country.

No pens! They have several areas where the chains are that pens are supposed to be connected to,…read morebut zero pens. I came in to send a check through priority mail, but I needed to write something on the check. I also didn't see the priority mail envelopes or slips to fill out. I'm sure they operate fine as a post office, but no pens is a problem, and must certainly be a small reason why it's always so busy, because people can't prefill out any information and must do it when then get to the counter.

Dominick was great to work with. I bought a 175 lb. envelope stuffer from an online auction company…read moreand Dominick arranged pick up the next day. He then did a beautiful job palletizing the machine and his quote for the work was so cheap, I told him to tack on another 50 bucks.

The team helped me ship something internationally. They worked to find the most economical option,…read moreand I was very pleased with the service.

Packages are always delayed or not show up. Do your job and if you can't then get out of the…read morebusiness. We have packages delivered for a reason and our time is important, but apparently not to you. Lame!!!!!!!!!!!

Came in on a Saturday to drop off a DirecTV reciever. So I walk in and there's already another…read moreperson waiting to be helped. Well, 5 min go by and no employees to assist us. Waited 5 more and still nobody. I ended up just leaving and going to the UPS store.

For a local move, these people were top notch. They arrived exactly when they said they would…read more They were professional and had an excellent vehicle. They quickly moved my items from one storage place to another. I appreciated how gently they handled my boxes. They also have shipped a valuable item for me and that was handled very well too. These are the only people I would use in the future and I'm happy to recommend them to others as well.

We selected Navis Pack n Ship to receive, inspect and deliver/install a house full of goods on a…read morevery important Interior Design installation. We are an Interior Design Firm, based in Los Angeles. Finding the right receiver is integral in a successful project. Several companies were vetted for our project. Navis rose above the others quickly in our initial conversations. Communication was consistent throughout the receiving process from countless vendors of received goods. Signs of damages in packing material was identified upon receiving with shippers and reported to me as they came in. Goods with potential damage were inspected immediately. Pictures and descriptions of damages were detailed. Goods were stored until time of installation. The product list was very long, consisting of all furniture, lighting and accessories for a three bedroom house. We had some delayed items which changed our delivery dates a bit. Navis was great in juggling our needs with their existing schedule. The installation went quite smoothly overall. We had a couple very minor hiccups here and there on BOTH our parts. Gary at Navis took this as an opportunity for new structures to be put in place and remove room for error. I found this to be very professional, forward thinking and full of integrity. We had some 911's that were addressed immediately. They went above and beyond to put out our little fires for an install that was totally seamless from our client's perspective, which is what matters most to us. It was a great experience and look forward to working with them again. We are very happy to have them as part of our team for our clients in the Salt Lake City, Deer Valley and Park City area.

Rented a small U-Haul truck from this location…read more The guy I spoke with was super chill and friendly. renting the truck went without a hitch. When I need a truck in the future I'll check this location first

I had a very frustrating experience at this UPS Store. I had a package sent there for…read morehold-for-pickup from another UPS location, and when I went to pick it up, one of the employees (a woman with short hair) made the process unnecessarily difficult. Even though my package was already there and ready, she refused to release it unless I signed a shipment release authorization form, which didn't make sense given the situation. On top of that, she would not accept my passport as valid ID simply because it didn't show my address, and she kept insisting on a state ID. Her attitude was very unprofessional and dismissive the entire time. Instead of trying to help or explain things clearly, she came across as rude and unwilling to assist. Overall, the customer service was poor, and the experience left me very disappointed.

I mostly utilize this store for Amazon returns or other drop offs. The kiosk is quick and…read moreconvenient. Most time I don't even have to interact with the employees. The one time the kiosk was malfunctioning, a couple of the employees attempted to fix it while another one handled my return.

This company is literally the stupidest, most backwards organization ever. You can set yourself up…read morewith an account online with ZERO account information and THEN the system will ask YOU to provide your account number to do ANYTHING within their system. I wouldn't be surprised if someone, either customer or employee, goes "postal", no joke, this company is like a nightmare Kafka couldn't even propose. In order to cancel you are directed to call a phone number where they send you to another department where you are required to enter an account number to proceed and your only option is to hear this annoying voice say "You have entered an invalid account number please try again". Of course that account number was never given to you and is not available. But you've paid so they've got you on the hook. Ridiculous. Oh and if you email them they tell you to call. If you go to their live chat it says, you are next in queue, wait time 5 seconds, but the screen never changes. Please, let me take the mandatory trip to the insane asylum now.

Dalton came on the weekend between jobs as we needed service asap! thanks Dalton…read more Great job Visibility team.

Unfortunately, a small business that lacks on properly handling customer service on the business…read moreside of things. A very misleading, unprofessional experience.