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Long Neck, DE

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Pot-Nets Communities

3.3 (6 reviews)
Closed 9:30 am - 5:00 pm

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Buyer's agent

Listing agent

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Sandcastle Realty

Sandcastle Realty

(32 reviews)

Absolutely terrible experience -- DO NOT rent from Sandcastle Realty…read more After years of wonderful vacations in Bethany Beach, our family's trust in this company has been completely shattered. We've rented from Sandcastle for many years, always taking pride in leaving every home spotless and following every checkout instruction. Yet in recent years, we've faced repeated problems getting our security deposits back -- endless delays, vague accusations, and outright lies about the condition of the properties. This past summer was the final straw. After a storm from Hurricane Erin, we reached out several times to have the pool cleaned. We were ignored for most of the week, leaving the pool filthy and unusable for our kids. Still, we cleaned the house thoroughly before leaving -- wiped surfaces, swept floors, scrubbed bathrooms, and made sure everything was in better shape than when we arrived. We even took photos and video as proof. Months later, we were told we wouldn't be getting our security deposit back because the house was supposedly left a "mess." That claim is completely false -- and honestly insulting. Our family includes members with health conditions that made us extra careful about cleanliness. The whole experience has felt dishonest and exploitative. After decades of happy memories in Bethany Beach, it's heartbreaking that Sandcastle Realty has made it stressful to come here. Based on how they've handled our last few rentals, it feels like the owner, Doug, is running a scam -- taking people's deposits under false pretenses and violating Delaware law. To anyone thinking of renting from this company: beware. The home might look lovely online, but the peace of mind and trust that make a vacation special are long gone. What a sad way to end so many years of family tradition.

We have rented from Sandcastle Realty for many years and unfortunately experienced unethical…read morebusiness practices our last couple rentals. Despite taking pride in how we leave the properties in accordance with the check-out instructions and leaving it in immaculate condition we have experienced difficulty getting our security deposit back the last few years. Too many delays and lies on why the security deposit was not refunded has resulted in our conclusion that the owner Doug is running a scam operation taking tenants security deposit based on false allegations and in violation of Delaware law. To those reading this review and considering renting a house from this business ... BEWARE! The security deposit you pay is most likely to become a donation to Doug unless you want to retain an attorney and file suit to get it back.

The Lisa Mathena Group - Neil Elmore 302-344-2747 Neil@lisamathena.com

The Lisa Mathena Group

(2 reviews)

Here's a polished version that is firm, factual, and more persuasive. Reviews that focus on…read morespecific experiences rather than insults tend to be viewed as more credible. My experience with Lisa Mathena was extremely disappointing, and I would not recommend her services. From the beginning, there were numerous promises made about how my property would be marketed, but those promises were never fulfilled. Shortly after listing my home, Lisa went on vacation for a week, leaving little momentum during what should have been a critical period for a new listing. What was even more frustrating was the apparent lack of a marketing strategy. After several weeks, there had not even been an open house, yet the first recommendation was to reduce the asking price rather than increase marketing efforts. I expected proactive ideas to generate interest, not an immediate suggestion to lower the price. The listing description itself was another disappointment. It failed to highlight many of the property's strongest features and selling points. I ultimately rewrote the listing narrative myself to better showcase the home's advantages. As I continued to ask for accountability and a more aggressive marketing approach, I was told that Lisa could no longer continue listing my property and that no one on her team had the bandwidth to take it over. As a client, hearing that my listing could not be adequately supported was unacceptable. I then hired another Realtor who was energetic, strategic, and engaged. He implemented an effective marketing plan and sold my home in roughly half the time that Lisa had it listed. Based on my experience, I cannot recommend Lisa Mathena. If you're looking for an agent who is proactive, communicates clearly, and has a well-executed marketing strategy, I would encourage you to explore other options.

* EDUCATED CONSUMERS BEWARE * Lisa feels that educated clients are her worst nightmare. She…read moreprefers gullible and naive clients so that she can easily pull the wool over their eyes! Even though I hired her as representing my property purchase, her best interests were with the seller EVERY STEP OF THE WAY instead. Lisa felt that it was acceptable for me to shell out $651 for inspections BEFORE I received the proper HOA-related documents. Since Lisa was apathetic about me spending the money unnecessarily and only had greed on her mind, I insisted that I was not going thru with the inspections until I received the documents first. Ironically, she supplied me with the docs the very next day! Coincidence? I don't think so! The documents revealed shadiness left and right on behalf of the seller, but Lisa didn't make any comments about the seller's shadiness because of her greed to make a sale. She got upset with me each time I called her out on her bad intentions. *EDUCATED CONSUMERS BEWARE* Integrity is NOT practiced at this real estate company!

Pot-Nets Communities - realestatesvcs - Updated July 2026

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