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    Potbelly

    3.5 (19 reviews)
    Open • 10:00 am - 7:00 pm
    Updated 1 month ago

    Order Potbelly Takeout or Delivery

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    1 month ago

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    Nicole D.

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    1 month ago

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

    First time visit and I was very impressed. The atmosphere is awesome, service was great and the food was definitely worth it .

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    2 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    Potbelly Sandwich Shop

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    5 years ago

    Rude staff. Walked out without even ordering. This place will not last. Firehouse down the street is so much better

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    6 years ago

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    8 years ago

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    Nicole D.

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    8 years ago

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    4 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    9 years ago

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    Ask the Community - Potbelly

    Review Highlights - Potbelly

    “The bread, toasted to a golden crisp, held its own without getting soggy, which is a common pitfall for to-go sandwiches.”

    Mentioned in 2 reviews

    Read more highlights

    Parm - Bread Service

    Parm

    4.2(48 reviews)
    1.8 mi
    •$$

    Best pizza in town by miles! A great place to try something new, its all amazing! The staff is the…read morebest. If you havent been here its a must! And they have fun tasting menu nights that I would reccomend!

    We scheduled a service appointment for an assessment/inspection of our air conditioning unit to…read morediagnose an issue and determine whether repairs were needed. During the visit, the technician performed repair work, including replacing wiring on the unit. No member of my household authorized repairs, approved an estimate, signed a work order, authorization form, or invoice. We were subsequently charged and required to pay immediately. Following the service call, we never received an invoice or documentation supporting the charges. I contacted the company multiple times requesting an invoice and to speak with management. My first two attempts were unsuccessful. It was not until I informed the receptionist that I intended to file a complaint, that management finally returned my call. I requested that management contact me directly, as I was handling the matter. Instead, Daniel Neubaue, contacted my husband, who then had me speak with them. During that conversation, management did not provide a name to me, which I now know is Daniel Neubaue, and stated that repairs had been made, which was the reason for the charge. Throughout the conversation, the Daniel Neubaue was rude, dismissive, and repeatedly interrupted me. Rather than addressing my concerns regarding the lack of authorization, he repeatedly attempted to justify the charges by stating that repairs had been completed. I acknowledge that I raised my voice out of frustration, from Daniel Neubaue continuously interrupting me. Only to then be told that I was the one not acting appropriately. I explained that I had not used vulgar language, was not being condescending, and had repeatedly asked him to stop interrupting me. There was no acknowledgment from Daniel Neubaue that performing and charging for repairs without authorization was improper. When I expressed concern that failing to provide an invoice was unethical, the manager argued with me rather than addressing the issue. I informed Daniel Neubaue that I have video footage of the interaction between my husband and the technician, which shows that no authorization was signed or verbally provided for repairs to be performed. Daniel Neubaue stated that the company would issue a refund and send someone to retrieve the materials that had been installed. Due to Daniel Neubaue's constant interruption, dismissive and unprofessional conduct, it became impossible to have a productive discussion. I did not feel comfortable continuing the conversation. I informed him that I would be filing a complaint with the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) and ended the call. I still have not received any invoice, work order, estimate, or other documentation related to the service call. ***Update: Following up on my call, my husband contacted them again regarding our missing documentation. Only then was it discovered that the receptionist had misspelled our email address. This mistake occurred despite me verifying our email address on roughly four separate occasions.** Wisconsin consumer guidance states that businesses may not charge for unauthorized goods or services under Wis. Stat. § 100.195 Update: Black-Haak has made zero effort to resolve this issue, which stems far more from management than the technician. Once again, they are completely ignoring customer complaints. I have received no response to any of my reviews across multiple platforms, and management continues to ignore inquiries from both the WI DATCP and the Better Business Bureau. As a fellow veteran, I expected far better decorum and integrity from a veteran-owned business. The way management handles customer grievances is utterly unacceptable.

    Photos
    Parm - Bar area

    Bar area

    Parm - Meatballs

    Meatballs

    Parm - JJ pizza

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    JJ pizza

    Potbelly - hotdogs - Updated September 2026

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