Horrible products, awful service
Let me start by stating that this place was recommended by my cousin who was happy that "they made good" on Benjamin Moore paint she bought there. Upon opening at home, the BM paint had "curds" in it. At first she was instructed over the phone to stir the paint, but the painter she had hired laughed, and stated he knew bad paint from good. When she went back to the store, they confirmed that the paint was bad; what is more they found out that the whole 5 gal. lot came with curds from the distributor. In the end she received 5 x 1 gal. cans, and recommended the place. Tired of Home Depot, I went.
I went on a Sunday, purchased stuff from Luis--and that was the only time the customer service was good. I bought paint, brushes, and ordered custom blend colored caulk.
Picked up the caulk when it was ready (48 hrs. later). Tried caulking the next day-caulk was solid as a rock. Would not budge. On the phone, I am told that "I left the top off" or "did not peel the seal prior to caulking". On and on and on....supposedly my fault. My husband went to the store and proved to them that the caulk was solid in the tube, and even the tube they opened at the register was solid!!!
Ok, a day of delays-they will mix the caulk for the next day. In the mean time, we bought a new vanity top/sink and needed more custom made caulk (different color). When I called to discuss colors, I am repeatedly told that "I need to bring the sink to the counter". I am explaining that this was not about to happen-the sink is heavy and in the back of my truck, and either someone can come out and look at the sink to look at the color, or I will come to the counter (MINUS the sink) and get some color swatches to match. Again, on and on and on...In the end I hung up, and came in to get some swatches. Ordered the caulk.
It has been 10 days today that we did not use the bathroom--waiting for the $28/tube caulk to dry. Finally, upon the first three minute shower...caulk "blisters" and creates bubbles and slides into the bathtub like a colored streamer...
Caulk around the sink dried and is already showing cracks--less than a week after the installation. All the surfaces were dried for 72 hrs pior to caulking...The job was done by a professional...
The only thing that we can blame is the caulk. I paid for top quality caulk. Not sure what I received in the end. Too many "bad" products for this to be a coincidence. Will NEVER go back; will not recommend to anyone. read more