I hate to leave this review. I've shopped at this store since it opened. All my kids rooms are pottery barn bedding, with anywhere chairs, accessories , furniture, rocking horse, etc. thankfully I've always had a great experience, even recently during Christmas Lisa helped me and was great. Until recently their store "manager" was giving me wrong information and was being very rude. I came in to order a personalized anywhere chair, and left empty handed. Ordered it online instead where no one can give me attitude. Such a shame. Please get rid of this lady or you will lose a loyal customer. I do not want to see her again. read more

We learned a ton from the staff at this place about baby strollers and car seats, much more than from that at a local boutique in Dublin. The staff were super helpful and walked us through and demo-ed a few products. We also found a really cute nightstand in the shape of a car, so we had to buy it. They wrapped it nicely and let us know that they would bring it out if we pulled our car just in front of the store. The whole process was very smooth and painless. The service was really great. We definitely would consider going back to this store and purchase other items. read more

Pottery Barn Kids - Cute nightstand - Baby Gear & Furniture Near Me - San Ramon, California

I had a horrible experience there. My wife, daughter, and I went there to buy my daughter's back pack because she is going to first grade. We liked the last back pack she had, and wanted to get a bigger one. When we walked in, there was a round table filled with few different types of backpacks... there was a sign that read 40% off... I have poor vision and couldn't read the fine prints... so I asked one of the person there to help me confirm the deal; she confirmed the deal on the back pack that my daughter wanted. I figured with 40% off, I'd get her a matching lunch box and a water bottle. My daughter was very excited; we had 2 other lunch boxes and water bottles at home, but seeing her happy made my day. After a careful consideration, I went up to the counter to pay... A different girl, said that this was not on sale... i told her that the items came from a table that had a 40% off sign front and back of the table, and that a pottery barn associate had confirmed the deal... she said that it wasn't. I told her that you guys cannot advertise like that, and that it's misleading, and deceptive. I had said this to the person at the counter twice. I wasn't rude nor did I raise my voice because my 6 year old daughter was next to me. Apparently, someone who looked like a manager cut in, and I told her the same thing. This was her response word for word. " I heard you for the second time" in a firm tone... So I said excuse me? She said again in a firm tone" I heard you the third time" I apologize, we didn't mean to mislead you, we will arrange the merchandise properly... should have been a proper answer from a manager. I wasn't upset as much with the fact that under the intended or unintended misleading of the sale item, I chose those three items, and because I didn't want to disappoint my daughter... I bought them. I was really upset at the way the manager handled the matter. She could have handled the matter differently. She spoke to me in a way a boss would speak to their subordinates. But a good boss wouldn't speak to anyone that way at all... You don't have a good manager representing your store Pottery Barn. I was there today 7/28 around 2 PM. I didn't even bother getting her name because I didn't want to cross any words with her, she had already attempted to ruin my afternoon, and I didn't want to give her the satisfaction. She is lucky I was there with my daughter. I've included the pictures I took of the table. After I told them about the deceptive advertising, they moved the sign to the so called sale item. The picture shows the from and the back side of the table. There are 5 different products there. But the other sale sign is still in front of the item that is not part of the sale. read more

Pottery Barn Kids - Baby Gear & Furniture Near Me - San Ramon, California

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DON'T WASTE YOUR MONEY! I purchased whole set for my daughter last year, the cover gets shrink(cold water to wash monthly ) NO replacement read more

Pottery Barn Kids - DON'T WASTE YOUR MONEY! I purchased whole set for my daughter last year, the cover gets shrink(cold water to wash monthly ) NO replacement - Baby Gear & Furniture Near Me - San Ramon, California

I usually visit Bishop Ranch on weekends to do some shopping. Last month, I went to this store and had a fantastic experience--the whole crew was amazing. They approached me right away, asked what I was looking for, and guided me to the right products. When I realized I had forgotten my Williams Sonoma credit card, they spent nearly 15 minutes helping me figure out how to use my virtual card. Everyone was friendly and smiling, making me feel comfortable. However, when I returned last weekend, it was a completely different experience. The staff seemed indifferent and barely acknowledged me, which was quite disappointing. Probably they might have two different sets of employees over the weekends since I remember the people who helped me last time, I will do my shopping whenever I see them in the store. read more

8.18.24 - "To touch is to experience. To Experience is to learn." I hope that corporate embodies the same philosophy as products they sell. : This came from a book by Xavier Deneux. Today it is on display in the store and can be found near the Pottery Barn Kids cash wrap for anyone who may have forgotten how exciting things can be thru the eyes of a child. : Imagine a Pottery Barn Kids store.. full of stuff mom and dad can bring home. "Can I go play now" (I actually heard a kid asking his mom that while I was browsing). I understand PBK is a business and not a playground... but I think if corporate? managers? could just be slightly more welcoming, the whole vibe of this store would be different. I really think parents would be open to spending more money here if that were the case. --------------------------------------------------------------------------------------------------- 8.18.24 Enjoyed my visit until the individual, who I presumed was the manager showed up. Today: Pro : sales associates seem nice. Halloween decor is up! Store lighting and air condition. Cute items.. there's a small clearance section in the back. Con: Manager Vibe I wrongly assumed that manager has better customer service than associates or at least has to lead and be a good example of customer service. It turned out that the attitude and smiles from sales associates were better than the manager. She just said "no shoes on the bed" and continues tidying up the water bottles and then the bed pillows/sheets when I left the loft area. ----------------------------------------------- Associate lady near the door- Asian Indian , smiled seemed nice. I told her I'm just looking at the little houses. She smiled and said just let her know if I needed help. Associate clerk at the cash wrap- Asian girl, came out from behind the counter asked if I needed help, I said i'm just waiting.. she was nice said ok. --------------------------------- ***** I feel sorry for the manager here. She might be overworked that's why she doesn't seem very happy. She was meticulously resetting the bed and sheets, tidying up the water bottle displays. She could have just said, "I know it looks soo comfy, but please no shoes on the bed" and mabye smile? Or maybe just ask corporate to make a sign that tells people to remove shoes. I think it must be a corporate issue... they don't want to encourage or discourage people from touching the bed displays? I suggest PBK also hire dedicated associates to put back toys after kids mess with them. For example, I have seen this at IKEA. IKEA looks like a wind tunnel went through the kids play area, but the associates seem to know what their individual job is. Could be that this manager is overworked, since she has to tidy, patrol the floor and also ring up. Anyway I like the merchandise and licensed products at pottery barn kids more than IKEA, but I found IKEA in store experience to be more inviting. Everything looks nice and perfect at Pottery Barn Kids, but it's really a turn off if you're made to feel unwanted. Come to think of it, maybe it's because corporate emphasized the presentation a little too much, and after everything is cleaned up, the manager is too tired. You can imagine that this is a kids store, so naturally things will get messy, cleaned up, messy and cleaned up again... the only way to prevent it is to educate kids and parents. "If you break you pay" or "parents don't let your kids explore the store unless you are for sure going to buy it" .. you can try to put up a bunch of these signs everywhere and maybe we would get the hint and just not come in to browse. But I DID purchase my two items, but left quickly after and didn't feel very good about my experience with the individual who I assumed was the manager. Like I said, I enjoyed my in-store experience, and interactions with staff members (they smile, greet but don't follow you around like a Ashley Furniture salesman) until the manager came. ------------------------------------------------------------------------------------------------------------ *pss I think it could be corporate (Williams Sonoma) issue & not the actual stores fault to be disorganized, etc. I ordered a mid century wall book case in navy from their sister brand (West Elm) online; they kept refunding & recharging my card. Final sale $50 bucks so customer service was open to just canceling my order. But what happened in that case was that they thought they had it but realized they didn't. So the order kept rolling through different warehouses. Long story short, Pottery Barn Kids & West Elm have same parent company (Williams Sonoma) & it's possible all the negative reviews is because they are just not as organized or customer focused as let's say AMAZON. For the latter it is Buy now! Keep the item, we'll refund you coz delivery truck is already there with your new pkg (e.g. water bottle #10). **Of course Amazon doesn't LOVE me, but why do I FEEL as if they care? read more

Pottery Barn Kids - 8.18.24 Is this the manager? She seemed more unhappy than the associates. - Baby Gear & Furniture Near Me - San Ramon, California

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Unbelievable! This company is a joke. Apparently you have to dress like a Karen to be left alone to browse. I get it the first couple times, can I help u. We all know if someone actually needs help they would find you u after being asked over and over. While on the phone with my sister describing some of the "bigger boy" styles of sheets. A women named Dana who had already been breathing down my neck, once again can I help you find something. There's literally less that 15 things to browse so NO and stop lady I'm on the phone! Then she I teruots me and says oh no where's the "planet sheet set" . Chick I don't know. You're here, look for it. Look for it instead of implying i took a cheap ass sheet set. Listen ladies you work in retail, not knocking on your eco status but my pockets are plenty. I just don't nor would I ever want to dress like some clone of "those fake folks". It's called style. Then here manager Danielle comes up to me, "can I help you find something @ like omg wtf!!! I reply I'm not here to find anything, I'm just looking with my sister who had a young son on the phone!!! Total racial profiling. If you don't look like someone wearing Talbots watch out u may be accused of stealing. I will never go back into that ridiculous store again. Great job ladies. Best customer service ever read more

Do NOT buy furniture from them. You won't be able to open the drawers and use them because they have kid locks. Terrible customer service.

Honestly, I am mainly reviewing this place because I had the worst experience with a woman with green hair who works here. She legit rolled her eyes and seems sooo annoyed when she was asked a question. I have heard her on different occasions being rude to others as well. There are other staff here who are much nicer and seem to actually enjoy children-try going to them. For the woman with the green hair, we can see your eye rolls and annoyance. It's a kid store, let's try and set a better example... read more

The store manager at this store is judgmental. She will treat you differently or poorly if she thinks you are poor and make you feel like you do not belong. I tried to return an item I received from a baby shower that was no longer in the store. I called ahead to discuss the return with a sales rep. The sales rep took the time to look up the item in the system, told me I can come in to the store and she will take care of me. Once I arrived, somehow the item was no longer in the system. No big deal. This is when the manager got involved and gave me an attitude about the situation. Little did they know I was eyeing something in the store but nope. Got my refund and will never shop here again. read more

Buyer beware. It is the Pottery Barn policy to not allow customers to speak directly with management (via call centers) to help resolve any issues you may have regarding a purchase. I ordered 2 expensive dressers that turned out to be back ordered. It's going on 3 months now with no set delivery date in sight. Meanwhile both dressers go on sale and customer service agents refuse to price match the furniture. It is at this time that I learn that you are unable to speak directly to any form of management. There is not even a corporate number to contact if you so needed. Your situation, whatever it may be, is solely responded to by a customer service agent whether they care about doing right by the customer or not. There is no managerial oversight of these agents provided to the customer. Truly bizarre. What other company successfully operates this way? Per the agents I spoke with, I will not be given the courtesy of receiving the sale price of the furniture that is currently NOT in my possession and continues to remain on back order for close to 3 months, nor will I be able to cancel my existing order without incurring a $140 penalty. Absurd practices at what I thought was a high quality store. I am a rewards member with Pottery Barn. I have enjoyed every purchase. I have great experiences whenever I shop in store. I will not only be disputing this charge with my credit card company but I will never ever be doing business with Pottery Barn, or its affiliates, again. I do not recommend this store to anyone who values customer service, or to anyone who believes the high price tags will correspond with a high quality experience. It is the exact opposite. read more

People wonder why they would shop online and not at a store. We walked in looking for a Mackenzie Backpack. This short chubby Caucasian salesperson was rude. Asked her to check in a few things and she didn't look like she wanted to help. Then I asked an older lady and she looked confused and didn't want to answer. I told them I'd shop online rather than at this store. If you want to get aggravated and treated poorly by the sales staff then shop their. I can't believe that she would ask the stitcher if she'd help rather than just say no. I am never shopping at this store again. PB Kids management i was there in the afternoon on 11/16. If check the staff and have them work in their service. read more

If I can give zero stars I would, I spent 35mins walking around the store with my 3 kids and NO ONE said anything to me if I needed help or anything, as a Filipino American who works in the dental field 5 mins away from here I've never been so disappointed on being racially discriminating towards me, as I was trying to look for some things few other people came in as well and were instantly greeted, this place need to learn about diversity & inclusion asap, managers please teach this within the working environment read more

Poor customer service. I loved the store, had a registry there, and was constantly visiting to pick up things for my toddler. But I received an expensive gift of something we already have and they refused to let me exchange for store credit, despite the fact that the item is still wrapped and at full price. They were also quite condescending, telling me the person should've given me a gift receipt. Yet when I have purchased items from PBK I'm not even offered a gift receipt, so the gifter is supposed to ask? If you're going to have such a strict policy, become Nordstrom and put receipt stickers on items you sell. Ridiculous. I'll be shopping elsewhere and spreading the word. read more

Every time I deal with Pottery Barn, I tell myself not to ever EVER shop here again...but here I am because I ignored my own advice and decided to give them another shot. In a nutshell, I placed an order. I paid $25 extra for overnight shipping. I received an order confirmation and thought all is good. After the confirmation they apparently cancelled my entire order! ENTIRE DAMN ORDER - things I needed for my kids school - ALL cancelled and they didn't even send a notification saying it's cancelled. So I checked today to track the order and I'm obviously surprised. I call customer service to see what happened and first, they said, your address was wrong. When they repeated it, it was correct. Then they said all of them items were out of stock. So while I was talking to them, I checked the website and everything is still in stock. Then they said you must've typed something wrong. So I said, I used Apple Pay and it's all pre-filled so that's not possible either. Then they said well we just know the error was on your end because we can't figure it out (...so if Pottery Barn can't figure it out, then the customer must be wrong...just think about how stupid this is for a second). So then I said, well can you at least place my order again + waive my expedited shipping fee or offer some type of discount to make things right since I have now spent an hour on the phone with you and there's no satisfactory explanation around why you guys cancelled my order which I needed today. The answer to both questions was NO ... at which point I said well, I will not be placing an order in that case. They said okay. Such poor customer service. How are these still in business absolutely blows my mind. Amazon will be winning my money again in about 2.4 seconds. read more

Felt safe shopping at this store during COVID-19 scare and that's a big thing since most stores are not following proper safety and social distancing protocols. They have note everywhere to not touch the items and ask for assistance which is great because you can trust your purchased item to be clean (relatively) to begin with. Well organized, smells like a brand new store and has a lot of floor models for sale right now. read more

Ordered bed, mattress, pillows, and other stuff for my daughter's bedroom. $300 just for delivery alone. These clowns scheduled delivery appointment but only delivered the mattress. Support said that the couldn't deliver the bed because they didn't find my phone number on file, which is a lie, they found my number for the mattress no problem. So now they offered another delivery date, a week later. The room is empty, the old bed is out. I have to figure out how my daughter is going sleep this week. And there is no apology from their side. Is a 100% garbage service. Pottery barn is garbage now ‍ read more

Just stopped in yesterday. The store is cute as expected from anything Pottery Barn affiliated. Everything is priced a little above what you can find at other online retailers. Again, that's expected. I've made some big and smaller purchases from here and can attest at least to the quality of the goods you get. But, that isn't why I am rating this specific location. When my wife and I were first expecting we decided to come here because we were told they offer free design services. I'm docking a star because when we went through the whole process we were told to take all these pictures and provide a ton of information then we didn't hear back for a while and had to reach out and when we got the design back it wasn't really anything too special. I'm not sure what I was expecting, but what I got was a Pottery Barn crib and set of drawers placed in a room. It just seemed like a pointless process overall. The store's still cute though... read more

I would give zero stars. Same experience by the lady with the green hair. She made me feel unwanted in the store. It's a kids store, definitely kids would explore to see what they want. I wouldn't write more but I will never go back there. Pottery Barn, you can do better. read more

My husband and I stopped in today to look at a dresser we saw online, we had an outstanding experience with Athena, who helped us with everything for our nursery from furniture details to paint colors and beyond. She looked up shipping dates, was so kind, and overall provided us with unbelievably great service. We're so thankful!! read more

Placed an online order- didn't get it for over 2 months. They ended up canceling the order because it was unavailable. I ordered a table and legs to go with it. They did ship me the legs- which is useless and now I have to pay to ship it back and return it. What a waste of time. read more

Worst customer service ever! The place was not busy on a Sunday afternoon (3/20/22). We wanted to purchase an item and so we were at the register. Lady looked at us and said we'll be right with you- she left. We then waited for few minutes. Another team member came to the register and said we will be with you. Well how many member will ask us to wait?! And how long? Very lame. So I just left. I don't need their service! They need me ! Without customer purchasing their items, they wouldn't have a job. Am I right? Need to take some customer service class. However busy you are (which they weren't)... customer satisfaction is the key to everything. Or better yet go find a job that you enjoy. read more

1 star( supposed to be -10) I can't even trust I'll have a good experience designing my nursery and completing my purchases at your store. It's too bad for all the bad customer reviews. My twin nursery spending budget is $10,000-20,000. Which I will be taking else where. Please improve your staff and customer service skills. read more

I rarely write reviews but I'm beyond disappointed in this company. Ordered our sons crib last year 10/31/21 and told it was in stock by the store associate. As of 3/23/22 we still have not received our crib and have been charged for it. The status continues to extend to a different date and backordered. It's as if the wood is waiting to be grown by a special tree in a foreign country and being shipped from outer space. On top of that the system at the store is out dated. They really should have a better system in checking in stock orders. Also before submitting an order to keep in mind parents want their cribs before baby is born to ensure everything is set up. This company takes your money and cares only about that and not your child. I would not order furniture with them over again especially at their disgusting high prices and horrible customer service!!! read more

The staff greeted us immediately. Elaine helped us with our furniture purchase. She gave valueable knowledge and insight about the furniture. She applied the necessary discounts that would help us move forward with our purchase which I thought was above and beyond. I would come back again for any future purchases and recommend this store to my friends and colleagues. read more

We brought our 3 year old daughter to the store and she had a blast picking out her new big kid bed. The general manager Caitlin assisted us and when we experienced shipping delays she went above and beyond to help us get our items delivered before baby brother's arrival. Awesome to have that personal connection from visiting the store, and we appreciated the extra help and effort so much. read more

I ordered a rug in store on the 17th. I canceled the order about 10 min later by phone from my car when I discovered I did not need the rug. After 2 weeks of waiting for my refund I discovered they never canceled my order and in fact had the rug in their store. After clearing up the issue I was given a refund. It was not a total refund though as they charged me for the shipping of the rug. The rug I canceled before it was shipped. I am very frustrated with the customer service and will not shop there again. ​ read more

Cute store but the lady working there with the black curly hair needs to find a new job. She clearly hates her job. Soo rude. Everyone else was really nice and welcoming. read more

Right across the street from the old location! Bigger and brighter! Loved the grand opening with face painting and balloons for the kids!

Please READ before you purchase anything from here...I walked in to make a very high purchase. These women mistreated me as if I wasn't a human being. I left their store and called in to complain on how they treated me. I spoke with Jennifer Burkett the manager, she kept speaking over my voice. She would not allow me to vent or explain my situation on my account or orders. She was loud and vicious. She was speaking to me in a robot tone and treated me like I wasn't human. After she was done being unprofessional and rude she was mocking me, almost at a personal level. It was strange coming from a leader at the store. I've never seen anything like this behavior. This manager hung up on me in the middle of her speaking over me and being rude. I called back, to speak to someone else about her behavior. Sam milani answered the phone, she went on being very rude and disrespectful. She was trained to speak like a robot. She was very insensitive about the situation and wanted nothing to do with my situation and the manager who was brutally rude and disrespectful. I will take this to the better business bureau. Save yourselves and stay away from this location. Customer service is very important, once Pottery Barn kids took my money they didn't care to give me good service. They also messed up my order and told me to go deal with it on my own. read more

The team here is EXCEPTIONAL! We were trying to find an art easel for my daughter recently and they were so accommodating and understanding with kids being inside 24/7 due to COVID-19. I am so very thankful and appreciative of the help we received and will continue shopping here because these associates genuinely care about assisting their customers! They really went above and beyond helping us over the phone and arranging local shipment . Thank you, thank you, thank you! read more

I keep trying to give this place a chance. The people working here are very unfriendly. It's very strange to go into a kids store with your child and feeling like that. I've gone up to the register a few times and just feel like I was an inconvenience to them for making a purchase. It's unfortunate, as it is a cute store, but will not visit this place again. read more

I was there for 30 minutes to return something and they are super slow and I believe they need more employees. When you are selling " top brands" you have to have a good customer service. S read more

Today I went to Pottery Barn Kids today to pickup some sheets for my son. I went to the register and immediately felt I was dealing with a woman having perhaps a bad day or hates her job. I told her my full name for the pickup. She returned and yelled across the floor there is no order under "Ashley Bautista". I told her there "there is no U in my name my last name is Batista" if she could recheck. Mind you I have payed for this item and had a confirmation that my order was ready to pickup. She exhales as what I am asking for is a miracle. She goes back to check for my item. She finds it. Throws the bag on the counter pulls out a paper from the bag and says "sign here" is not apologetic what so ever that she perhaps overlooked my name at the first attempt. It's human error, it's okay. But take accountability for oversight perhaps say "my mistake, I found it!" Something. No. She then complains that there are 3 rows of items that are being picked up, rolls her eyes. I then proceeded to critique her behavior as inappropriate, finally she offers an apology, a grown woman. Unbelievable. Thank you for ruining this experience at this store Marina. I'm a paying customer and you need another course on providing customer service and support. Worst store ever. Just buy it online and wait for it to ship. Spare yourself the eye roll and rude employee. read more

I went to the new PBK location in San Ramon last month. Do these people hate their jobs? I was the only person in the store and the sales people were just ok. Not rude, not friendly. There were three of them and no one asked if I needed help, no one acknowledged me. When I did need help I waited while two of them finished whatever it was they were doing (with no acknowledgment again until they were done). I'm OK looking around by myself, but a friendly smile would have been nice. I felt like I was intruding by shopping. I will say, today I called about a return and got a very friendly helpful person on the phone and thus the 3 stars instead on 1. read more

I purchased a dollhouse today and was charged twice for it. I called the store and talked to Micheal the manager. He said there is nothing he could do over the phone and I need to go back to the store to get my credit. I explained that this is a big inconvenience for me--to drive back 1/2 hour to the store to receive a credit for something that I was not supposed to be charged, to begin with. Micheal said there is nothing he could do and asked me to call my bank to dispute the charge. This was utterly an irresponsible and unprofessional way to deal with a customer. Both the salesperson who charged me twice and Micheal the manager of the store were unprofessional, immature, rude and unhelpful. Double-check your purchases when you buy something from this store!!! read more

I do not write many reviews but I had to let everyone know what fabulous service I received from Elaine. I came in very frustrated with multiple issues with my online order for a mobile. Elaine went above and beyond to find me a replacement order for an old item that was not even being made anymore. She called every single store in the United States looking for a replacement. She searched online and spent days searching for it. And sure enough, she found it. She was so nice and sweet throughout the entire process. I have never had someone go as "above and beyond" as Elaine did. THANK YOU ELAINE :) read more

Cute store but they don't have the same monogramming as the other locations and the person who does the monogramming wasn't in even though they advertise same day services. Super disappointed! read more