This review is for Cheryl. She not only delivered excellent customer service but she is an amazing, kind and compassionate human being. I was searching for perfect gift for a 15 yr old battling cancer - she not only helped me pick one out but she also gifted the beautiful necklace. Thank you Cheryl for your assistance, generosity-these acts of kindness are so rare that you deserve to be recognized. You brightened up a beautiful young girl's future without even knowing her. Truly Amazing! read more

I went in to to exchange a necklace I got my granddaughter because it tarnished. I was told there was nothing they could do!! I have spent a lot of money at that store!! BUT I'm bone I will not be going back....they didn't offer how to fix the problem other than it's costume jewelry....Duh I still paid $75 So Bye read more

It's always nice to have a warm & welcoming greeting as you enter a store. Unfortunately, this store didn't really give me that vibe. Customers seem to know what they want & are pretty quick, I on the other hand need more time. I visited bc there was a very quick Buy 1 Get 1/2 off the 2nd item sale lasting for a few days. When I made mention of this, the cashier gave the impression that, that was the norm & I was uninformed about Kendra Scott. The staff here made me not feel valued. While I took advantage of the promotion, I hope my next shopping experience is a better. My purchases for my birthday & Valentine's Day gifts were: 2 Elisa Gold necklaces & a Nola necklace plus a double stranded Ari heart necklace. read more

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This is a GORGEOUS store. It was so much more fun to shop here than in the Target Kendra Scott area. The saleswoman was so incredibly helpful and kind. I didn't know for example that Kendra Scott made real jewelry, not just costume jewelry, but there was a selection of gold, silver, and diamonds! WOW, what a huge selection. I bought a bracelet and necklace for my daughter who loves this store. I had only seen their things in Target and online so if you are the same, GO IN A STORE and check it out. There is so much to buy. Oh I forgot, I also bought a perfume and it's one of my favorites now. So many things, so little time, sigh... Thank you for the beautiful store. It was so much fun to shop here. read more

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I rarely write negative reviews, but I had a really negative experience at Kendra Scott in Walnut creek with an employee, we'll call her MM. In mid-October, I purchased a ring and they told me about a deal where you get x amount off if you spend over $100. I said OK and that I would purchase another ring for my friend for Christmas. I didn't know what her ring size was so I guessed, and I specifically asked if she would be able to exchange it if it didn't fit after Christmas. The person I'm assuming was the manager went to the back and then came back a few minutes later and told me that, yes, she would be able to exchange it after Christmas. If not, I would've given it to her for her birthday in October, but I had already gotten her something so I was trying to get ahead of the game by getting her a Christmas present. Fast-forward to the first week of January. The ring didn't fit. It was too big. She made the drive all the way from Healdsburg to exchange the ring, and we went into the store together. I explained that I was told she could exchange it if it didn't fit, and they proceeded to give us major attitude. I explained to her again that the manager told me I could exchange it, and MM said "that's the manager right there and she doesn't remember that," as if she would remember three months later when she talks to people in the store every single day. They finally made an "exception" but they were sure to make us feel like they thought we weren't being honest. She ended up exchanging it for a small diamond ring that was $360 more, but neither of is will shop there again. Honestly, MM was rude, but her manager making her do the dirty work was also pretty lame. It's really shortsighted to be rude when the situation could have ended up as a win-win. The only reason it wasn't is that I just won't shop there anymore. Customer service is key to building client experience. I understand that they don't want to deal with returns, but it's part of the business. (A) they should have a better holiday return policy in place (B) the Ring we were exchanging is still a current item they're selling (C) we can, and DID, buy something much more expensive (D) it wasn't a RETURN, just an exchange They clearly just wanted to make the sale when I purchased it, but conveniently forgot about their promise when it came time to deliver. A GOOD manager and salesperson would have been bad and made every effort to help us find something awesome and build a sale instead of trying to shame us for doing exactly what they said we could do and losing TWO customers in the process. Bad business. No thanks. read more

I've been suckered into buying jewelry online twice. Once about two years ago and then again more recently. Everything looks so sparkly and beautiful on the website. But the jewelry looks cheap in person. Most recently I bought a few pieces of birthstone jewelry. The gems looked nothing like I've seen before (i.e., they didn't look real) - it was like they had swirls of silver within the stone. Their return policy is also terrible. They refuse to take in-store returns for items that were purchased online. They'll only do a store credit, which is ridiculous. I forgot about this from my prior purchase so I fell into the same trap again this year. read more

My daughter bought me a sweet ring for Mother's Day. I noticed the ring had turned yellow after a few weeks. I called prior to coming to inquire about exchanging it and the girl I spoke with looked up the email for the receipt and it was no issue. I came that afternoon to exchange it and the manager (I forget her name) questioned and lectured me on the ring and how and what I shouldn't do. She was quite snippy and it felt uneasy and got uncomfortable as another employee was standing next to her, watching over. I agreed with what she was saying and quite sassy in getting me the ring size I said I needed when she asked and when I told her the size, she proceeded to correct me and say she heard a different size. The other employee got the right size for me and we quickly did the exchange. An exchange for something legitimate shouldn't be so hard and the customer shouldn't be made to feel bad about doing so. I don't shop here and I was grateful my daughter took me here after brunch a couple of months ago to get me such a sweet piece for Mother's Day. However, I won't be coming back here again because the staff left me a very negative impression. read more

Lovely store and delightful employees! This store is in Broadway Plaza in the center section by Old Navy and BBWorks. The store is lovely and bright and pretty. Well stocked with lots of new things and our favorites too. The employees were wonderful and happy and helpful. I thoroughly enjoyed my time in the store and they helped me pick the perfect piece - a bow necklace. I love Kendra Scott items and it's nice to be able to see it all in person instead of ordering online. I definitely recommend a stop in!! read more

The store does not stand behind their jewelry. I purchased a necklace that when I got home with damaged - it may have been the way it was put in the holder. I went back to the store (which was not close) and after 30 minutes was told that I had to pay more money to get the necklace sent to me. When I asked the store to cover the difference, they said they couldn't "override" since the necklace was coming through online. I was given a store credit and told to deal with customer service myself. I was not able to get a refund. Even Amazon has a better return and replacement policy on her jewelry (and it's usually cheaper there) Update: Customer service was great and they worked it out - the necklace replaced at no charge. I would buy online and skip the store. The agent knew what she was doing and was super helpful! read more

I absolutely love this store. Not only does it have a wonderful selection of merchandise and jewelry but it's staffed by a fantastic team of people who are always super kind, friendly, and super helpful. They're actually so nice that sometimes I'll just go to say hi and they are always so positive! These trips always end up with me buying something, but that's alright I love their stuff!! If you're looking for a great place, with friendly faces, to buy some fun pieces of jewelry check them out. read more

The manager and staff at this store are completely rude and know nothing about Kendra Scott jewelry. I spoke to a woman with an English accent on the phone and asked her a question she thought she put me on hold and asked another employee and stated I don't know what she is talking about. It's sad that you work in a store and when a customer calls you know nothing about the jewelry size or anything. I have been to this store several times and they always act like it is a bother to help customers and never a smile or them being kind and wanting to help. Someone should be aware and hire better employees. read more

This was my first time visiting this store, and Emily made it an exceptionally positive experience. She was extremely helpful, kind, and provided wonderful customer service. It was a pleasure to work with her, and I will definitely be returning. Highly recommend! read more

I am very disappointed in my jewelry that i received a month ago. I paid a good amount for this bracelet (photos attached) and it's already tarnishing. I don't wear it in water and follow all the directions on how to care for it. I'm beyond disappointed and when I went into the store today and how I was talked to which was so rude and as if it was my fault. I'm highly disappointed in your customer service and the way your jewelry has been made. I am very frustrated about this again because I haven't had it for even two months and the color is already tarnishing. I would expect this from a cheaper brand but not Kendra scott. I will not be returning again. read more

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I did some Christmas shopping at the Kendra Scott store in Walnut Creek over the weekend. Enjoyed excellent customer service from Elizabeth! She was so kind and helpful which was especially wonderful after a previous disappointing experience at the San Jose - Santana Road location. Thank you, Elizabeth! We love Kendra Scott! read more

I was gifted this beautiful necklace and the clasp got stuck on the back. The only way I could take it off was to rip it off my neck. I came into the store to see if they had warranties or some sort of repair. I love this necklace so much that I was willing to buy a new one on the spot (even though this one was gifted to me) and to my absolute shock, the ladies (who were super friendly and greeted me right away) gave me a brand new one! I literally yelled "OMG" coz I was so shocked! I'm so happy; this made my day read more

Kendra Scott - Jewelry Near Me - Walnut Creek, California

Absolute joke of a return policy for a store I bought something 3 days ago and they will not give me my money back. Absolute joke. Buyer be ware read more

Nothing but amazing things to say about their team and store overall. Last week I had bought a necklace here which they helped with and made the trip super easy. Unfortunately I had left my necklace I came in with that had a lot of value to me. Once I realized I left without it (I live a few hours away) I had called and knew exactly who I was and offered to send it back to me with NO charge. They are the sweetest people and so easy to work with. Just acknowledging me and remembering what I purchased in their note went above and beyond. I will always return to this store Thank you again KSWC !! read more

Kendra Scott - Jewelry Near Me - Walnut Creek, California

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This used to be my favorite brand but in the last couple of years quality and customer service went downhill. Especially the silver toned necklaces they only last a little over a year and they have gotten pricey (at least $65) . If you have problems and it's after 1 year you are out of luck. The silver wore off mine and it has brass and a red metal underneath . Such a shame I must have 10 of their necklaces.. read more

Came in today shopping for a watch the sales girl said she would honor 15% off in store. I go back to purchase it a couple hours later and they would not, stating it didn't apply to watches. The store manager was not warm she had an attitude but was very cordial to the older woman with a fat diamond on her hand. I was trying to treat myself because I've had alot going on lately. I won't ever give this particular location any of my business, I'll shop online on their website. Just an embarrassing experience all around!! If a business verbally states they will give you a discount and doesn't that's just wrong and to have a attitude about your mistake is really tacky! read more

Most beautiful necklace that I was so touched to receive. My 13 year old son saved his money, shopped on his own with the support of friends and guidance of store clerks and bought me this unique pendent on a silver chain. I will cherish it forever. Pricey but Priceless! read more

Kendra Scott - Neckace - Jewelry Near Me - Walnut Creek, California

Birthday Girl's Dream If it's your birthday month, come in for 50% one item. So enticing, that I want to be a regular customer. Kendra Scott brings "southern charm" to the west coast. The sweetest girls work here, so helpful & kind. If you're looking for something perfect to match an outfit they have the best ideas, without bombarding you with unnecessaries. I'm attending a wedding soon and have a gold pleated maxi skirt, so I wanted something to compliment my outfit. We found the perfect earrings! I took awhile to decided and wasn't rushed, they let me try on anything and even explained the Color Bar to me! The Color Bar allows you to customize the jewelry the way you like, and they make it in store while you wait! Great quality and trendy jewelry. It's not just a jewelry store, it's an experience. read more

Kendra Scott - Lee earrings in gold. - Jewelry Near Me - Walnut Creek, California

I was excited to come and visit the store instead of just shopping online as I have been an avid Kendra Scott follower. Unfortunately, I was met with snobby stares and no welcome when I walked into the store. I was completely disregarded as a customer, and was not given any help. I went into the store with full intentions to purchase a necklace I'd been looking at online, but I was so thrown off and frankly disheartened by the staff that I left empty handed. The sales associates were rude, condescending and overall disrespectful. I felt unwelcome for unknown reasons, maybe I was judged for my affluence or age; which was saddening and a let down since I had been anticipating their opening. I later came back hoping that my experience would be better, and I came with intentions to purchase a gift alongside my mother. Unfortunately, the same sales associates disregarded us and offered no help or assistance. We both left unhappy with the lack of service and respect. I suggest if you come to this store, don't expect service or smiles. read more

No returns at this store. Imagine my surprise when I tried to return some earrings that were way to big for my outfit less than 24 hours after I bought them. Nope. I tried so very hard to exchange for something - anything- but I could not find anything I wanted right now. So now I have a gift card that I will likely never use. I will never shop here again as I need to be able to return or exchange merchandise. Be warned. read more

Alexa went above and beyond to help me in a jam! I ordered from Amazon Kendra Scott for a birthday gift and the earrings arrived broken. The store was about to close in 30 minutes and I live 45 minutes away ! No problem for Dan and Alexa ! Both were so gracious with all my phone calls with my timeframe. Alexa walked out my gift at curbside pickup with the best smile. Incredible team working in Walnut Creek ! I will buy all my gifts from the location and look forward to my next trip down while the store is open. I am completely grateful and I have a restored feeling of customer service thanks to Dan and Alexa ! Client forever Tiffany PS Thank you so very much read more

So awesome! I just went to purchase a last minute Mother's Day gift and was so happy to see all of the different options and different price points. They even gave a beautiful custom made cookie with my purchase. I love them! read more

Kendra Scott - Jewelry Near Me - Walnut Creek, California

the worst customer relations department in the country!!!!! I canceled a large order because they would not help me with my problem!!!!!

What an incredibly beautiful store, and perfect addition to Broadway Plaza! The Walnut Creek Kendra Scott store is an absolute dream for any jewelry lever. The atmosphere is so inviting, with perfect lighting, to showcase all of the incredible jewels. I spent my time browsing, and chatting with the knowledgeable staff, before custom designing a pair of earrings and a ring at their super fun color bar. I will be back as often as my bank account allows, what a fabulous spot! read more

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My mom took me here to shop on our way to a basketball tournament. I love Kendra Scott jewelry, but have only seen it online, so I was excited to go to a store. I bought matching necklaces for my mom and I for Mother's Day. The lady who helped us, Alexis or Alexa, I can't remember, but she was amazing! She was so kind and even gave me a necklace as a gift because I was so excited to be in the store. I am so glad we went and I really appreciated the experience. Thank you! read more

I ordered a necklace for pickup over the phone last minute as a gift for a friend and Alexa was extremely helpful the whole time. I was so impressed with her ability to connect and be personal while remaining professional. Even though there was a bit of miscommunication on both of our ends, Alexa's excellent customer service and sincerity more than made up for it. Additionally, the necklace was beautiful! Will definitely be coming back! :) read more

I wanted to take a moment to recognize the amazing customer service I have been provided through your employees at Kendra Scott. On February 4th, I tried to order a necklace online for my daughter but each time I tried to submit the order, the website routed me back to the beginning.  I decided to call the customer service number.  A very pleasant person answered.  She apologized for the website issues and offered to help me find a location that had the piece I was looking for.  She asked me where I would have the piece shipped to and found a location close by to help cut off some delivery time.  She told me the Austin store had and proceeded to give me their number.  This was the first occurrence of great customer service. After getting the number I called the Austin Lamar Center store.  A very cheerful employee named Caitlin answered.  She offered her assistance and listened to what I had to share with her regarding the website issue.    She quickly assured me that they had the necklace in stock and said they could ship it to my daughter.   The entire transaction took about 15 minutes and throughout she was engaged in conversation with and explained what she was doing at each step.  She even honored the 15% online discount! Once it was completed and wrung up, she told me it would be wrapped, packaged and shipped out that day and I would get an emailed copy of my receipt.  Which I did receive immediately.  She thanked me for my business and I thanked her back for making it possible to get my daughter her Valentine's day present.  This was the second occurrence of great customer service. Today, February 10th, my daughter realized that she would not be able to be at the address we shipped the necklace to due to an unexpected emergency.  I checked my receipt for a tracking number to see when it may arrive but there is no tracking number on the receipt.  I decided to call the store.  When the phone was answered, another very cheerful employee greeted me named Anna.  I told her I was in need of the tracking number for an order placed a few days ago.  She was so quick to help me.  She placed me on a very brief hold and then came back on and provided me with the tracking number.  she also told me that she already tracked it and it shows "out for delivery".  Wow, another step taken that was not expected!   These little things make the whole shopping experience amazing.  She was very pleasant and helpful.  This was the third occurrence of great customer service. I look forward to making additional purchases from this location read more

My husband gave me a bracelet for Valentine's in 2020, Barely use it because my twins where just born and I use it only a handful of times, Jul 2021 one of the diamonds felt off and this company doesn't offer repairs. Do not buy jewelry from this company, it doesn't last, is not a good quality. read more

I am writing this review not as a patron of this store since I have never actually bought anything here. I am writing it about the culture of the business as a whole. I'd like to believe that it stems from the focus and business plan of the owner. I don't know Kendra Scott, I have never met her, but I like her thinking. To give back to her community, especially philanthropic acts of kindness. To rewind a bit, I knew from a good friend of mine that told me about the acts of kindness that Kendra Scott promotes during Breast Cancer Awareness Month in October. You buy an item and you can choose to gift an individual who is battling cancer, a piece of jewelry for free. All you need to do is give the name, address of recipient and the hospital in which they are receiving treatment. I don't know the details but it was something very similar to that effect. I have known about a handful of women in my life, both young and older that have been diagnosed with cancer. Most of them breast cancer. All of which are women warriors and battled the disease with vengeance and along way, gained a new insight to life and it's beauty. The generosity of Kendra Scott in offering this "gift" to honor their accomplishments and healing is more than a business can do. It shows compassion and a sense of humanity that they genuinely care about these individuals. I was so impressed that I tried to contact them in the last few weeks to see if I can make a purchase and obtain this "promotional" gift for a friend of mine that will be going through chemo after just having a masectomy. I didn't want to wait till October. After making an attempt to email the special events coordinator and not hearing back, I called the store and spoke their manager on duty. Megan (sorry if it's not spelled incorrectly) was immediately apologetic and very accommodating. She told me I could come in and she would set aside a rose quartz necklace that is pink in color and would provide the natural healings of this stone to someone battling breast cancer. I was so impressed with her generosity and kindness that I wanted to give back by making a donation, but she said it wasn't necessary. It was all wrapped up and ready for pick up that afternoon and they were serious about giving back to this cause since Kendra had a friend who also went through this difficult procedure. Megan was empathetic and handed over the jewelry, NO questions asked and as she promised, it was beautiful and will definitely bring a smile to my friend as she seeks treatment. This act of kindness and belief in doing good and "healing" through giving is more than I can give my girlfriend. She will not only be impressed with the gift itself, but the story that comes with it. So, thanks to Megan and the Kendra Scott company in Walnut Creek. I will in turn tell many others that I know and spread the word of the good deed that you did. I hope in return, you will get 100 folds of growth in business and continue to give back to your community and the cause that is close to your heart. Much thanks and deepest gratitude, Theresa read more

I purchased my first Kendra Scott piece this afternoon at Nottingham Cellars with the help of Victoria. She is extremely knowledgeable and helpful. If you visit their store in Walnut Creek, be sure to ask for her as she will help you find exactly what you're looking for. Thank you, Victoria!! read more

I love Kendra Scott! Everytime I visit Kendra Scott, I walk around the entire store, browsing (aka drooling) over all of the different jewelry options. Kendra Scott offers necklaces, bracelets, earrings, etc. The staff is extremely friendly and helpful. When I stopped by recently to buy gifts for my girlfriends, two members of the staff went out of their way to help me! They helped me pick out the perfect earrings, the best stone options, and made sure that the gifts were beautifully wrapped along with a gift receipt. My girlfriends absolutely adored their gifts. You can pretty do no wrong with any item from Kendra Scott - For Christmas, I told my fiance to just walk into Kendra Scott and buy me anything. He did and, of course, I loved the necklace he bought! read more

I normally LOVE Kendra Scott. I shop online and in stores all the time. Unfortunately this experience was terrible. The three women there were incredibly rude, condescending and snotty. They were very unwilling to help me and my friend. I'm not sure why. They made everyone in the store feel unwelcome. I haven never had that experience at Kendra Scott but I will not be going back to this specific store, which is a shame because I love the brand. Hope they friendlier some friendlier girls in the future. read more

Five stars, but they deserve so much more for an amazing exchange policy and EXCELLENT customer service! I had a couple of pieces that I had problems with, both of which were gifts, and I had no receipts to go with them. As I walked in the door, I was politely greeted by Lindsay and Corelei. I explained my situation and they promptly exchanged my items. They did explain the typical exchange policy, which I was far beyond, but still went out of their way to accommodate and make me a happy customer all over again! I love Kendra Scott and will be forever faithful! Good customer service is hard to find these days, but these girls nailed it!!! read more

This store has great customer service! I love how much personal attention you get while you are shopping. Every time I'm in this store I receive a warm welcome. read more

Kendra Scott - Jewelry Near Me - Walnut Creek, California

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So fabulous! I've become addicted to the jewelry at this store! I find myself there weekly and something always catches my eye. Their style in always on point & fashion-forward, and they even have a fine jewelry line that is timeless & classic. Waverly and her staff and courteous and knowledgeable and happy to help you find your special item at many price points. Oh, and if you don't see anything you like??? They've got you covered! They can even make custom-made pieces to match your exact vision right in front of you! Check it out, you won't be disappointed! read more

What an amazing store! I love Kendra Scott and all of my pieces of jewelry that are Kendra Scott. I received this beautiful cuff as a birthday present and it broke in half and was completely unwearable. I brought it into Kendra Scott, without a receipt or tag since it was a gift, and unsure of how they were going to be able to help me, if at all. They were friendly, helpful, and generous to fix my cuff in under five minutes. They replaced my stones into a different new cuff. The customer service was fantastic and I can say I will absolutely return to this store not only for myself but for gifts for others! read more

Kendra Scott - Jewelry Near Me - Walnut Creek, California

I was in the store with my daughter to possibly purchase a birthday gift for her. Both gals who helped us were so great! Very nice and accommodating. My daughter was looking for a specific necklace and one of the gals went back to the stockroom and brought her a few to look at but not the one she was looking for. She spun around and said she knew exactly what she was looking for and came back straight away. Phenomenal customer service! I'd never been in before but I will stop in again for sure. Service like that deserves a second time around! read more