Being a young women, I understand that I am not taken as serious as I should be. However, a customer is a customer no matter the age and this place did not have possess basic customer service skills. I was in looking for a couch for my new apartment and not a single worker came up to me and asked if I needed help. As I walked through the store all three workers looked at me and then went back to their work on their computers. So if you would like to be acknowledged in this store go with your fifth year old mother. I will be spending my money elsewhere. read more

I was pretty intimidated by the stores on this end of Grand Ave. The minute I walked in, I thought I was walking into an upscale Pier 1 (with prices to match). I was wonderfully surprised that everything was reasonably priced within my budget for gifts for people in my extended family. Not only that, the cashier came up to us right of way and greeted us warmly. Many times, you have to find the sales yourself, but he went into great detail about where the best sales in the store were. Crazy awesome! read more

Don't buy furniture from Pottery Barn. I ordered my bed in Nov 2017. I still haven't received my order. Its now back ordered until May. Customer service has ordered two replacement beds due to damage. Why cant they get me my order without it being damaged. And in a reasonable time frame. Its not worth all the problems. Cancelling my order. I recommend highly do not buy furniture from this store. Not worth the price and hassle read more

No one approached me to help me for over 15 minutes. I had to go up to a sales person and ask her to help me. She said I will be with you in a minute after I replace the toilet paper. Apparently, bathroom duty was more of a priority then helping a customer. No one wanted to help me purchase a $400.00 rug..... I went home and purchased it online myself. read more

Today I asked my wife if she wanted to go in the store. The door was open and in my next breath the strong smell of perfume blew out the door from the potpourri from the store put my into an asthma reaction. Don't go anywhere the store if you are bothered by fragrances. I am totally discussed that they don't seem to manage that with an exhaust fan or something. read more

Pottery Barn puts on great decorating classes every few weeks. They teach you how to use your current items with a few new items to save you money! The staff is very knowledgeable and provides assistance above and beyond the expected! When you go to the classes, they even give you a coupon for 10% of any purchase that day. Use their resources to the fullest, you won't be disappointed! read more

The staff are really helpful when you're indecisive about things. In my case it was choosing the right dining room table and six chairs to go along with it. They helped choose the right table for the size of our dining room, the wood in our house, and even the number of people we'd have sitting at the table when entertaining. The only negative is due to the small location, a lot of what we purchased had to be ordered and it took longer than what was quoted. They told us 6-7 weeks, but in reality it took 9-10 and we had to call them to check in. Considering the amount of dough we dropped, you'd think they'd at least update us! read more

I have recently moved into a new apartment and needed EVERYTHING. I went to this pottery barn bc it is close to my new place. I went in several times trying to decide what to get. The staff there is AMAZING! Very patient, friendly, professional, and helpful. Specifically, Julie and Diana. So if you have anything you need to buy or just need decorating tips DONT HESITATE and go to this location. Even AFTER i made my purchases i went back to the store and they gave me the sale price on items i had already bought and provided me with some store credit. Excellent customer service and i wasnt even expecting a thing. In my opinion, Pottery Barn would be very smart to run ALL their stores like this one does. read more

I love love love love LOVE pottery barn! This location is excellent! The people that work there are friendly and very helpful! Customer service means a lot and I've never had an issue when going into this location. It's a beautiful store and I always end up buying something! read more

I called around noon to find out if they had a particular sofa in the store so that I could look at in person. I was told that yes, they did. So I went to check it out only to be told that they didn't have it in the store...that they had sold it several days ago. No apologies for the wrong information that caused me to make an unnecessary special trip. I doubt I'll be back. read more

My wife and I went into the Edina store last week and worked with Brenda Dickhaus. We went in looking for a sleeper sofa and loveseat, but didn't know which model or which fabric. We went in at a busy time on a Saturday, but Brenda treated us like we were her only customer. She even brought her manager over to provide some additional insight to what fabric options were available and what he would recommend. I'll admit I was initially a little hesitant to go into this store based on some of the Yelp! reviews, but they were old reviews and figured I'd give them the benefit of the doubt - GLAD WE DID! We ended up going home that night to discuss our options and ended up buying the couches online (along with more decorations and pillows). A few days Brenda followed up and wanted to see how we were doing. Excellent service, thank you! read more

I really like Pottery Barn. And even though I can't afford most of the items in the store, I still love drooling over their catalog and getting ideas for how I can turn my own house into a Pottery Barn house. What I like so much about this Pottery Barn is the monthly decorating classes they offer for FREE! The classes are on Sunday mornings from 10-11 am. The informal sessions feature two Pottery Barn employees who are decorating specialists that go over different decorating ideas. The classes around Christmas are always fun because they give tips for holiday decorating. Another perk of going to the classes is that you get a 10% off coupon that is good for anything in the store! read more

Nice stuff with a big mark-up. Twice I've ordered rugs from this location. Both times the rug size was out of stock and a special order placed. They say they'll call when the rug arrives, but both times I had to call in only to find out the rugs were in their back-room for several weeks. read more

I purchased the Buchanon sofa in velvet. It ripped within a year. I've called customer service, sent photos and reported the issue to the designer who helped me choose it. I have been trying to get this issue resolved since FEBRUARY!! I was promised 3 weeks ago(it is the end of June) that Furniture Medic would be in touch and guess what, they haven't been in touch. Buyer beware Pottery Barn does not stand behind their products and customer service is not responsive. read more

I was walking down Grand on my way to pick up some cake from Cafe Latte and thought I saw a great gift in the window for a friend. The store was slow and I moseyed around gawking at all the eye candy the store provided. I hit all the areas checking out bedding, light fixtures, lamps, glassware, some furniture, etc. Not one person said hello, approached me, or bothered to make eye contact. I found it odd so I wandered past the sales counter twice where two employees were checking out one customer. I made another pass around the store because I was eyeing up the gift for my friend and an indulgent set of linens for myself. I decided to make one more round about the store as I grappled with supporting them with my purchase. After no acknowledgement by the staff I got ticked and left. Yeah, it's irritating. I have several home projects up my sleeve and redecorating to accomplish. Thanks for the inspiration Pottery Barn but your service is non existent and that just plain sucks. With online retailing evolving into an ever increasing force the customer service and personalization within your walls sets you apart from other retailers. You bombed that one. read more

I love the PB products but have a hard time patronizing the retailer that blasts AC while keeping the doors wide, wide open on the hottest days of summer. I'd love to see PB become more environmentally conscious and take an active role in conserving our natural resources. There's no need to keep the doors open. If we want to shop there, we have no problem opening the doors to enter the store. Please, close your doors! read more

Worked with Jackie at the St Paul store, was a very busy Sunday. She was amazing. Great ideas, provided different options and really listened. We will explore Pottery Barn first when looking for home decor. read more

Pottery Barn has a top-notch employee in Christian. Christian empathizes well with customers and is friendly and helpful to everyone who walks in the store. While assisting me with a return, he had an ability to be in one place and yet everywhere; he gave me his full attention while connecting with customers and other employees, making sure that the store was running smoothly. Well done! read more

The most outstanding customer service I've ever had goes to this store. I was looking for a product that was sold out and couldn't find it anywhere. They offered to do the searching for me. It ended up being about 14 stores before they found one that had the product in stock, and they did it within one day. I've never shopped here before, but I think it's safe to say I will be going back in the future. read more

I had an online experience with PB that was a huge disappointment. I went to our local store on Grand Avenue in St Paul, and happened upon the most wonderful sales person, Jennifer. She solved my problem and made my day. This lady is amazing! PB, you should put her in charge of your crap online business. read more

Are they going out of business or are they just running out of money? I recently moved to the area and decided rather than bring my current sectional I would buy a new one for the house that I was waiting to move into. I found the perfect one at Pottery Barn. It was a special order and it said that it would take 6 to 8 weeks. I was ok with that because I hadn't moved into my house yet and I was waiting for my furniture to arrive from OH. I ordered it on Thanksgiving day based on their advertisement that prices were not going to go any lower. Wrong! The price went down another 5% the next day which was a decent amount of money. Because it was a special order I could not cancel the order. The email that I received said that it would be delivered January/February. Today is the 23rd of March; I still don't have the sectional nor have any idea when I will receive it, I couldn't begin to count all of the times that I have called. So many times I was on hold for over an hour and so many stories with no merit. Finally last week somebody told me that they had confirmed an April 1st delivery with me. They never spoke with me and only my dog has access to the phone other than me. Also, April 1st is Easter. I really doubt that they have Easter deliveries but they continue to stick to their story. To add insult to injury they charged my credit card March 3rd. My credit card company offered to reverse the charge but anywhere else that I order a Sectional is another 8 weeks, I finally received a text yesterday 4 months later that they will contact me next week to set up a delivery date. No word about April 1st. I am not holding my breath. read more

I stopped in to the Pottery Barn on Grand to exchange a couple of pillows I had bought at another Pottery Barn store. The manager there could not have been more rude, and even worse, condescending. She was either unable or unwilling to make the exchange, blaming the problem on either me or the employees at the other store. She was very short with me from the start. First, she erroneously claimed I had the wrong receipt from the other store. Then it was that supposedly an item that could not be returned, which wasn't accurate either. She then doubted that the item was on sale online for the price I paid. Then it was that the pillows I had bought on sale were no longer on sale, so I couldn't make an even exchange. So the fact that she couldn't help me was my fault or someone at another store. In any case, my mistake was shopping at this Pottery Barn. It was just awful service from start to finish. read more