Visited Dutchess Jeep last week to turn in a Dodge Ram lease. Not sure what we would find in an…read moreaffordable lease or purchase. Nick, worked his magic on rebates Jeep offered, and was able to buy a beautiful 2025 Jeep Grand Cherokee within price range. Have had the pleasure to work with Nick in the past and his expertise and knowledge of the Jeep/Dodge product outstanding, always going above and beyond to please the customer. During this transaction, had the opportunity to work with Aiden, and found him to be very personable and very professional. Thank you, Nick and Aiden, for your outstanding customer service!

I purchased my grand Cherokee elsewhere. When I lost a key, this dealer was closer to home so I…read morecalled to get a price and I was quoted a price for the replacement key fob and programming so I had to make an appointment for Service when I arrived, they had the key fob but only part of it. They didn't have the blade which is the replacement key that fits into the key fob and the price was $128 more than what I was quoted. I told them that's not what I was quoted. They were basically like too bad. I told them to deep program the fob and they made me wait. Remember the old bait and switch avoid this dealership at all cost. I should've gotten back to my selling dealer that deal with me straight.

I recently had a box shipped there for pickup for my publishing company and the employees were…read morecompletely unhelpful. The box was signed for by a person named Lou who was conveniently unavailable when I went to pick up the package. I don't recommend anyone have any UPS packages shipped there going forward. I hope the company withdraws their service as an access point.

Went to Autozone between jobs because my battery died. Asked if they could help with installation…read moreof a car battery, the guy said that they cannot assist with installation because of the rain. I asked if he could check my battery to see if it still has power, he said they are not allowed to because of the rain. I decided that I would not purchase the battery from Advanced Auto. They lost a sale and a customer. 11/21/23 at about 5:30. Can't get help there in an emergency. Can't get my business ever.

I have been dealing with these guys for years!! Courteous, professional, and knowledgeable on all…read moreof my motor vehicle needs. Oliver is by far the greatest help every time I go in! Thanks Hopewell Auto!

I am new to Hopewell Junction and have met some very very nice people and very well accommodating…read morebusinesses.....this place is yet another example of home town USA. Very helpful, very polite and very reasonable in all aspects! Will be returning always, thank you for your assistance.

Bear with me- this starts negatively but goes in a positive direction (at least for this Auto Zone…read morelocation!) I called the Wappingers location yesterday (June 23, 2019) at about 11:30 AM to ask if they had a radiator in stock for an 07 Subaru Forester. I was given a few options over the phone by a female employee and eventually was told that they had one in stock, with the turbo option being in another store in Levittown. I was told the price for the one in stock was $135 (approx) while the turbo was $153 (approx). Knowing I did not need the turbo, I headed to the store to purchase the radiator that was in stock When I got there, I spoke to a female employee (I could not tell if it was the same one as on the phone) in a grey Auto Zone shirt (I assume this means she was some kind of manager, which makes this situation even worse) who asked the questions again, and when she pulled up the radiator, said "we don't have it, it's only in Levittown. I can order it and it can be here tomorrow". I explained that I had just spoken on the phone with an associate who had said there were two options, one in Levittown, one in stock. I suggested that she pulled up the wrong radiator on the computer by mistake. (In fact I know she did, because I saw the radiator on the computer, and she had pulled up the turbo, which I had said I didn't need.) Without even looking for the other radiator (on the computer or on the shelves) or even going back to refine the search, the employee says sarcastically "look, I would love to make it appear out of thin air, but I can't!". At that point, I walked out of the store. I found this employee to be rude and lazy. I took a chance and went up the road to this Auto Zone location by the Poughkeepsie Galleria- where I was treated FAR better. Fortunately for me they had the radiator in stock. I purchased the radiator from the Poughkeepsie Auto Zone, and described my experience at the Wappingers Auto Zone to them. While there, I was informed that the rude employee I had dealt with in Wappingers had called (while I was checking out) up to the Poughkeepsie store to warn them that an "angry and aggressive customer looking for a radiator" was coming in. If you were treated the way I was by this employee, you'd be pretty annoyed too. And when I went into the Wappingers store, I was neither angry nor aggressive- I was simply looking for my radiator, and I only became angry after this employee was rude and lazy, as anyone would. I was not angry and aggressive at the Poughkeepsie location and I'm sure the employees there can attest to that. The Poughkeepsie employees apologized and gave me a free bottle of Antifreeze with my new radiator- Wappingers could learn a thing or two about customer service from Poughkeepsie! Will be going to the Poughkeepsie location from now on. STELLAR customer service! Well done Poughkeepsie- you've won this customer over!

In general, they have a large inventory of parts and supplies, and up until today, I've never had a…read moreproblem finding what I was looking for. Unfortunately (for me), they stopped carrying the particular brand of windshield wipers I wanted. I also feel the staff at the sales desk need to walk around the store a little more often asking customers if they need assistance.

Went in to buy a battery this morning because they advertised they were open at 7:00AM and would…read morehave someone there to help me install the battery. Of course the employee who could help was late to work but the manager who made it on time let me borrow the tools so I could do it myself. I won't return to this location because I will never know if there is enough staff to help me out. Only giving them 3 stars because at least they had the tools they let me borrow for free and saved me from giving a tip to an employee who was late.

Very disappointed in my experience here. They were very rude to myself and my children. They didn't…read morehelp me (understandable only because it was raining) and they missed the sale of a battery. Would give the team zero stars. My suggestion is don't ever correct another adults child who enters your facility (unless it's a safety concern).... It's not your place or your right to open your mouth like that to someone else. Too bad your mamas didn't teach you right.

Big thank you to Nick, Rick, LD, Brendan for getting everything straightened out to have me leave…read morewith peace of mind with trailer repairs. Wheel bearing service / electrical replacement

I was very satisfied when I bought my trailer from Trailer King in 2015 but I soon found out that…read moreonce I paid and drove away, they couldn't care less about the trailer they sold. I called up twice with questions and received a "I couldn't care less" attitude. The send me emails but when I send them a question I never get a return response. Four years and the framing that extends to connect the trailer to my truck is all rusty. Cheap coating of black paint was used which was completely useless on an outdoor product. The very least that should have been used was water resistant paint. Thank god I stored it in my garage when I lived in Florida. Typical business that only cares about a sale.

Yeah, Napa knows cars! This place has great car parts service, it's very organized (some car shops…read more- well, ain't). The crew who work here are serious car nuts inside and out. Issues are taken seriously with concern. We stopped in for filters, a few other parts and walked into a labyrinth of shelves, boxes with bits and trinkets, some islets with brand name fluids, wind wipers, batteries, tubes, tools and more.. Although the parts, brands, pieces and car-goods are all there and the crew works tirelessly, I did find this place to be a bit brusque around the edges. Review: 4

NAPA; where employees must obviously be required to know about cars! There is just no comparison…read moreamongst any of the major chain competitors.