I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

I just recently went to journey auto sales last week. And i couldn't have been happier with the…read morecar i purchased and the customer service i received. Jacob was amazing!! And the other guys there were amazing people and very helpful. very accommodating and reasonable. Highly recommend!

As others have commented, you can expect a nice, laid-back car buying experience with Charlotte…read moreAuto Group. The prices are fair; there is no haggling, but none is really needed because nothing is radically marked up. After two months of searching for the right car to replace a total loss (and two months of countless visits to drive vehicles at big name dealers), we found one via AutoTr*der that looked good at Charlotte Auto Group. When we got there, we were really impressed by the service we received from Michelle, Duc, and their other employees. We were able to test drive the car by ourselves without anyone tagging along, on a route of our choosing, and there was never any pressure about buying the car. When Michelle first showed it to me, she even pointed out a scratch on the door that she said she hadn't seen before, but did want me to be aware. The car was clean and in good shape, and we felt a lot better about giving our business to this 'mom and pop' shop as opposed to one of the big, greasy dealers who charge you extra thousands in random made-up fees. We were in and out with our purchase in less than 2 hours, including our somewhat-lengthy test drive. I'm sure the process would have been a lot longer if we bought from a big dealership. We swung by my trusted mechanic this morning (at Neighborhood Garage on Iverson Way) who confirmed that we got a solid machine that will hopefully last us many, many years to come. Check out the Edmund's reports for whatever car you're interested in, do your research, and I think you can expect to find a good, clean car for a good price with Michelle and Duc.

Two experience perspectives below. Would give 2.5 stars if I could because one was a 5 star and the…read moreother a 1 star. But always recommend you do your research and go with your gut. These are just my experiences. Experience #2 2022 Traded in our larger family car for a smaller, safe suv for my daughter's first car - she has her permit so her practice driving was gonna be in this car. Found a decent looking Ford Escape with low miles. Had a couple of concerns on the test drive that were dismissed in a manner that made sense at the time. Unfortunately they wound up being a little more serious - 3 tires that needed patches and a bad battery that impacted the electrical system. On top of all that, less than 1 month into ownership the transmission (torque converter) started causing a shutter between 35/45mph. I mentioned some of the issues to CAG via text and email - was nice about it at first - but was told that because the car I traded in wound up having transmission issues (which we had discussed prior to the deal) there was no room for good will. Ok. I had the warranty anyway. I had asked for a warranty that would cover everything minus a deductible and purchased it. Low and behold the warranty actually will only cover about half the cost - so $1500+ out of pocket.(Was told I should have read the fine print. Yep. I should have.) Told the dealer this and again was given several reasons why they were not responsible for any of it - with the exception of an offer to possibly reimburse for the battery. So their website says they "stand behind their cars" but in this case they were several hundred miles behind it. Major repairs like this within less than 90 days... shouldn't be the customer's full responsibility. They never offered to have their own mechanic look at it. Never asked any questions or expressed any concern for the issues. Didn't ask if my daughter had gotten stuck on the side of the road or anything. It turned into a back and forth with no resolution not even agreement wherein both sides don't win but also don't lose. I'm out the money for the car, the warranty and the repair. Buyer beware I guess. Experience#1 2019 Cody and Duke took great care of my elderly parents. We were looking for an affordable, but comfortable and reliable vehicle. The CAG team were fair, and certainly went far above and beyond what one would expect from a car buying experience. Respectful, caring and sincere. Thank you!

Highly recommended! Most Honest car dealer we ever dealt with. All cars are sparkling clean and…read moresuper reliable. AAA +++

A perfect car dealer to purchase quality cars. We purchased our fourth car in a row the day before,…read morefrom World Wide Motors (since the year 2016). They really work hard to satisfy their customers. They are honest and hard working to please the customers. Nikolay did his best to complete the trade-in and sale paperwork. We highly recommend This dealership to new customers.

I tried this business through Yelp recommendations and so glad I did! They easily diagnosed the…read morenoise when others denied a problem. Scheduling was easy and timely. Everything was done as quoted and my car feels brand new. Their prices are fair and competitive. Highly recommend!

Fast Service, towed my car in and it was done same day!! Thanks guys! Tomas was great to work with!read more

Had a great experience with them! More than helpful and felt like they were constantly informing…read moreand helping along the way! We used their derive side as well, and felt like they were very reasonable and fast! Highly recommended!

Overall I am very pleased with my interaction with this dealer. Chris, the sales rep, was great…read more He was very responsive and never felt pressured to buy a car. We reached an agreement on the price and we completed the sale. It took no more than 30 minutes to do all the paper work. We bought a 2014 Passat, the car overall was in great condition. There were a few missing items such as: Jack, mirror knob, right rear view mirror, but Chris provided them to me within a week. Keep in mind it is a used car so there is always things that you might end up doing. I did spend an additional $1.3K on regular maintenance stuff after I bought the car (Spark plugs, brakes, coolant flush, serpentine belt, oil change, an oil leak repair, and a new battery). They probably should have done all that for customer convenience; but then the price would have been higher. I was expecting to spend additional dollars on the car given that it was used. I have had the car 4 months and it's running just fine. I am very happy with the purchase.

I had a verbal agreement with a sales rep (Devin) that was also confirmed by the manager. Once a…read morewritten agreement was set, the price didn't reflect the verbal agreement. Once a confirmed agreement was finally met, all communication from the sales rep and dealership stopped! This was after I purchased an airline ticket to travel down to purchase the vehicle!!! Absolutely the worst experience in vehicle purchase history!!!

Stay away!!! They will take advantage of anyone with low income. They add service warranties, run…read moreyour credit with over two dozen crediotrs. They lie, they are crooked. RUN AWAY from here.

I drove from Rock Hill to Monroe to look at a vehicle that was listed on CARFAX, and I was not…read moredisappointed. It was a total pleasure doing business with Jace and Max. They were both more than helpful and I felt like I got a great deal on a quality vehicle. If you're looking for quality ride at a reasonable price , check with Clutch Motors first. Experience the Clutch Touch. You won't be disappointed.

Let me preface by saying I've been in the Customer Services and Sales industry for over 2 decades…read more(not auto) as well owned several business. Over the years I have become quite skilled at reading people. Jace, Ryan and Team at Clutch Motors are the real deal. Great communication, friendly, honest and stand behind their product even after the sale. I would not hesitate for a second to recommend them to my closest friends, immediate family members, or you. I think most of us can agree, qualities like these in business and life are harder to come by these days. So do yourself a huge favor vs endure the worries and headaches and check them out. Clutch will be the first I call when I'm in the market again.

Chris is a great guy to work with. Great selection of cars as well. All price ranges.read more

Chris failed to show us any kind of integrity or professionalism, thankfully before any monies were…read moreexchanged. We will never return to this business and based on the type of man he clearly is *racist* and the other reviews here to confirm, DON'T SHOP HERE!!! UPDATE: This person's response confirms everything I shared. This, along with the other reviews and his C rating at the BBB should be confirmation for anyone questioning the validity of my statement. This guy is AWFUL. I've shared a photo of his comment in case he deletes it later.