Bought a bike from these folks. Brought it in for some work. Got the bike home inspected the work…read moreand discovered that the bike wasn't fixed correctly and had to fix their work myself. The techs are not savvy about the products their employer sells. The work they did ended up costing me money again in order to correct what they had done. Long and short they tightened a primary belt so tight that the bearings of the jackshaft ground themselves down. In addition the techs neglected to reengaged the cam responsible for setting the proper tension on the belt, leaving it just swinging freely. I wouldn't trust these folks to do work on my bike in the future, not when my life is on the line. There were additional problems regarding the initial sale of the bike but because they eventually corrected those problems I won't go into that again.

Been a customer of MacLeans( Saint John) since 1999. Bought 3 M/C there over the years and LOTS of…read moretires, oil and filters and other accessories. Over the last few years the service has deteriorated, noticeably.They cant find time to change a tire(if you can get one from them) if the rim is already off the bike, but their competitor down the street, of whom I am NOT a customer, takes the time to squeeze m the job in. Last week I placed an order for some accessories. 5 days later the order arrived...guess what ...wrong part... I was assured they would get the part air couriered next day....but it didnt show up....no phone call to advise me....I just made another visit to them for naught. I am very discouraged with the service at this location , and doubt if I will be dealing there in the future...

Messaged the company on Facebook a month ago for a part said they would get back to me still…read morehaven't received a message or call they don't answer the phone have to call 4 to 5 times to not get through shouldjust take my business elsewhere have really gone dawn hill the past few years when you were top of the line

Most friendly staff I have ever encountered. I'm a shirt collector I have them from from every…read moreplace I visit....This was the best experience ever. I posted this in September, for some reason the filter rejected my post....I can't explain why, because I don't understand why. anyway I'm going to try to re post it. Let me add, I never actually made it to the brick and mortar store. I arrived in St. John via cruise ship, and they had a booth set up, along with many other venders, at the dock in a large tent. They were very helpful. Even delivered a shirt in my size from the store.

On July 13th, my wife and I were stranded at the St. Stephens border crossing with a motorcycle…read morethat died. My wife had to literally push us through the entrance. We were 1500 miles from home with no help in sight. A customs personnel gave us the phone # of Cycle Works, so we called and asked if they could help, I was told to try and get there so we were towed to the shop. As soon as we arrived the mechanic stopped whatever he was doing and went to work solving our problem. He quickly determined we had a bad battery, he had a replacement that fit and had us back on the road in an hour. His attitude and concern for us getting help was great. only wish I could thank him again. jim & ann wray, Cincinnati ohio

I recently went to Chopper rods to get some work done, to my disappointment I found a missing…read moreexhaust nut and had to replace it, I also had to tighten the remaining ones. Some of the heat shields were also not tightened, and I had to tighten them also. In the past I have had work done by Rod himself and I have had no issues. This time I have a feeling it was not Rod that worked on my bike. My best advice if you have work done at any shop, always check to make sure everything is tight and working properly.

From the owner: harley davidson repairread more

I was about 3500 miles into a motorcycle trip on my way back home and had arranged an oil change on…read morethe phone that morning with the local Monkton BMW dealer. Unfortunately on arrival the service desk had no trace of that call and the soonest they could procure the parts necessary for an oil change and avail the required trained BMW technician we would be well into next week. As I was walking around the store checking out the late model versions of my bike I was wondering if people purchasing them knew there were so difficult to maintain. A sympathetic soul as I was getting ready to leave told me to try my luck with Toys for big boys. And an excellent advice that was. Those guys had me back on the road in less than an hour. After a friendly welcome by Ray Richard whom I did not have to convince that changing the oil was a good idea whether you are able to respect exacting German standards on a twenty years old bike. I was able to admire the well kept and well supplied shop and store and chat with affable people. Thank you guys.

This dealership sponsored a rider by the name of Brennan Schofield! Brennan put a claim on a…read moreFactory Star racing bike at Loretta Lynn's amateur championship race this year! RallyE Motoplex, Yamaha motor corp, Donnie Luce, Matt Walker coerced Brennan to rescind the claim or RallyE Motoplex was going to drop his sponsorship! So Brennan did exactly what RallyE Motoplex told him to do, he retracted the claim! While Brennan was driving back to Canada he got a phone call from RallyE Motoplex telling Brennan to bring his sponsored bike back and that RallyE Motoplex will no longer sponsor him! I would highly suggest not to trust this dealership on any purchases or labor work! RallyE Motoplex will tell you one thing and do another or will completely not support your warranties! Stay away from this dealership! They only care about themselves and will not care about you!