I called for an estimate and Jack gave me one for the next day,2 bathrooms and a kitchen…read morecounter....He gave me options to SAVE money for the different types of grout and a few other options you don't see that anymore. Mike came in 4 days and did all the work and a great job at that, if your going to grout call these guys first.

Excellent and reliable - I called for an estimate to have my 2 bathrooms caulked and sealed to stop…read morea leak. Jack came to give the estimate the next day right on time and a few days later the job was completed exactly on time for a fair price. Nothing could have been done better - thank you for the professionally completed job

Frank is a scam artist. After regrouting our bathroom, he touched up the grout with a DIFFERENT…read moreCOLOR grout than he originally used, so random spots have darker grout. There are gaps in our grout which we didn't have before he regrouted, and they were never filled in. He damaged our toilet seat, when he was not even doing work to our toilet. He left clumps of grout in places that were not cleaned, he clogged our sink & tub drains with grout, and left our apartment a complete mess. Not only is his work poor, but so is his work ethic. He had estimated the work in our bathroom would take 1 day. Instead, he spent 4 days working, only for us to wind up with what was still a completely terrible, unprofessional job. He was often hours late with no communication. When we expressed our dissatisfaction with the work done, he came up with multiple excuses -- he wasn't feeling well, he was supposed to have a different technician helping him, our walls were tough, etc. None of those are excuses for why the grout was touched up with a different color... and if he wasn't feeling well or didn't have proper help than he should have rescheduled. I think the pictures speak for themselves. This is just a small sample of what his finished product looked like after 4 days of work. We asked for a partial refund and he ghosted us. Do not work with him. He talks like he knows what he's doing and then this is the work he leaves you with.

I've been hesitant to write a review because of the hardships small businesses have been facing…read moreduring the pandemic. However, the work that Frank did in our apartment isn't holding up well and I am noticing areas that were sloppily done. We found Frank to be messy and incredibly unprofessional. He also left a stain on our wood floor in our entryway from god knows what. I should have just gone with a contractor and paid the extra $$ to replace the tile. I'm mad at myself for not going with my gut and getting rid of him after the first consultation, but I gave him a chance. Awful work. AVOID.

I had my bedroom carpets cleaned today and the owner Craig was wonderful. The whole experience…read morefrom scheduling the work was seamless. Craig called me about a half hour before his arrival to let me know he was running fifteen minutes late. How thoughtful for him to call. He arrived , was friendly, professional and efficient. Carpets turned out great. Will definitely use Craig in the future. Thanks Craig

The Cleaning? Chef's Kiss. The Customer Service? Absolute Clown Show…read more Let me paint you a picture: I'm sitting in Las Vegas, 2,500+ miles away, trying to coordinate carpet cleaning for my rental property in New Jersey like some kind of long-distance logistics wizard. OxiFresh was my ride-or-die back when I lived there -- their cleaning is genuinely stellar, no notes. But oh boy, did Corporate have other plans for me. I called the franchise location directly and got connected to what I can only describe as a human answering machine with a script and zero problem-solving skills. She asked for my zip code, discovered I was ONE town over from their service area, and essentially said "not my problem" with a smile in her voice. Fine. I escalated to their big, shiny nationwide toll-free number -- you know, the one that implies they can help anyone, anywhere. Same song, different robot. And when I asked if they could at least point me toward someone who could help? Crickets. Loud, echoing, maddening crickets. So here I am, managing a 2,500-mile gap, a time zone difference, and a corporate policy so rigid it apparently can't bend one zip code for a loyal customer. I eventually found a local mom-and-pop shop that's been in business for 38+ years -- and shockingly, they acted like they actually wanted my business. Imagine that! OxiFresh, your cleaning crew is amazing. Your corporate policy department, however, needs a deep clean of its own.

We read the 5 star reviews and were super excited for their help. These reviews are misleading. The…read moreteam simply walked out on the job with no proper explanation other than not feeling it. TLDR: this is a low integrity team. I flew across the country to support my dad as he was receiving medical attention. It took a lot of time and energy to be present for their help. Here's what happened. Chris and his colleague showed up late. Three minutes into our conversation, Chris asks about payment. It was disconcerting as the job had yet to start and the payment was already arranged. Nevertheless, Chris and his colleague start setting up and we start gently asking questions about their process. It was our first time experiencing their work and we wanted to learn more. In the middle of setting up, Chris went outside. When he came back inside, he shared that he spoke to his boss and that they will leave the job. They didn't think we were a fit. I was shocked and expressed frustration. He had already came by in the past and approved the job. I had traveled across the country to be there. I asked for an explanation as to why. I was blown away: he had no explanation to share other than repeating himself. At one point, as I tried to understand why, he expressed something along the lines of not feeling it. I asked to speak to his boss and he refused to share his/her name or his/her contact information. As I expressed my frustration, he started to ignore me, packing his tools, chiding me for being frustrated for him leaving the job. This is backed up by video footage, including an apology--right before leaving--from Chris for wasting my time. It seems that our basic questions triggered a fear for them of losing payment. Thus, they decided to abandon ship instead of showcasing integrity for respecting their commitment. Afterwards, I called their office, sharing the story with a manager named Jenn. She said they'd call right back. It's now more than 24 hours. No call back. I'm sorry to say, this is a low-integrity team. If you're willing to take that risk, buyer beware. They may respond to this review, trying to mischaracterize our frustration as a turn-off to them. I want to be clear: we were kind and courteous in welcoming them to our home. We simply needed help and were willing to pay. We lost time, energy, and money to accommodate them being there. They came and left with little compassion for us. This is the last group of contractors you want in your home.

This company is a big RIP OFF! I had Anthony Armato come out and give me 2 quotes ( he never gave…read moreme one in writing until after the job and I complained) which the one was for almost $3000.00 for the entire floor! I went with the lowe r quote for $500.00 which was just the area around my work island where the grout was the dirtiest. The young kid who showed up repaired several grout lines that had to be repaired but never put the grout color on. Prior to that he told me that I should have the rest of the floor cleaned to match which was another $300.00. So I paid almost $800.00 to have 9 grout lines repaired and my floor looked the same as when he came except now you can see the difference between the old grout and the few lines that are new. I complained that day and he gave me $50.00 off and after calling the company to no avail I contacted the BBB to file a complaint and Sir Grout never responded. This is THE WORST service company I'v ever dealt with! Small claims court is next.

I worked with NYC Steam Cleaning for a bathroom & kitchen tile clean and I cannot possibly say…read moreenough positive things about this company. From start to finish they were easy to work with, flexible, professional, timely and, importantly, effective. My place looks brand new!! Reuben was extremely friendly and helpful over the phone and his team was the exact same in person. I'm only sad I don't have another bathroom/kitchen for them to do. Would absolutely recommend and 100% work with again.

My dog peed all over my couch when he was sick so I bought a voucher on group on. Thankfully we…read morediscussed actual pricing of the cleaning before they started. Because it was urine, it was to be more expensive than expected. I was very happy that this was discussed upfront as opposed to after the job was done. They were quick, friendly and true professionals. My couch that had huge urine stains and dirt now looks brand new. I would recommend them to anyone! Thanks guys!

Matt at Sir Grout, cleaned & sealing a large amount of grout for our kitchen floor tiles. He did an…read moreincredible job. The grout looks like new which makes our kitchen floor look new. Matt was a pleasure to work with from the first contact for an estimate (his price was fair) to the finished job. My husband & I strongly recommend Sir Grout.

Did an amazing job in our bathrooms and our tile floors! Took every precaution and was fully…read moregowned, gloved and masked to do all this work in our house during the age of COVID. Highly recommend this service if you are putting your house on the market. It's a great refresh!

If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Worked with them for the 3rd or 4th time and they did not disappoint. Gio arrived on time, did a…read moregreat job and didn't even stop for lunch. We had a minor miscommunication on color and they fixed it without issue. I learned they have long-standing, high-quality employees and were actually able to have the guy who worked on our bathrooms a couple years ago chime in on what he did when we had questions. Grout Pros are terrific.

LET ME START BY EXPLAINING THAT I DID NOT HAGGLE PRICE FROM THE START WHAT SO EVER!!!.... I was…read moretold would be an all day day job due to prep and regrouting of tiles . This was fine by me,take your time and do it right.From the start I was not happy with finished product,when I questioned it things became unprofesional...I asked how I could fix the problems of the crunchy finish and the fact that that there was not enough material on the job...His solution was to give me 85% of my money back and to shut my mouth... I did take the money back but explained thats not going to do any good as the job needed redone. 3 months later ...random areas of my tub and tiles coating is lifting and peeling. CONSUMER BEWARE!

As a follow up on the peeling in our bathtub 4 months after our reglaze, John from Jemco came next…read moreday to repair the damage free of charge. I was grateful but felt it only happened when I threatened going to small claims court. Also the repair left glaze on the drain. Very sad

I've never encountered a business of any kind as rude and unprofessional as this one. Buyer beware…read more I would not recommend dealing with these people. I was quoted for 5 different items of work. When Gary (the owner's) worker got here, he determined that one of those five things couldn't be done. (Which is fine. In fairness that part of the job had become untenable so I understood). I asked what portion of the quote accounted for that work and could it be discounted? (After all, if you go to a restaurant and order 5 appetizers and one doesn't arrive, typically you'd ask that it be removed from the bill without issue). The workman who had come looked at me like that request was insane. He said he had to call the owner. He spoke to Gary for a few minutes then he said he had to call him back from the car and took all of his tools with him. That was the first red flag that something weird was happening. Gary, the owner, called me and talked it through. Without me saying a word, he walked through what 1/5th of the estimate was and asked if that was a fair discount. Of course I said let's do that. It seemed like a perfectly reasonable customer/ vendor conversation. And then he turned on me. He told he was rescinding the bid and not doing the work. Why? I asked him to explain. He said that the work in question didn't really equate to 1/5 the bill and that he suspected I was the kind of person who would try to re-negotiate the bill after the work was done. I told him he had no reason to suspect that. I was simply asking what the value of the work he had quoted but wasn't doing was. He came up with 1/5th, not me. I said ok if it's not worth 1/5th so what's it worth? At this point he hung up on me. He called back from another phone # and said that we'd been disconnected, then continued to berate me for asking for a discount and then told me I was the kind of person who would nickel and dime him later on. When I tried to respond, he hung up on me. I walked outside to ask his workman what was happening. His workman let me sit in the cold outside his car for 5 minutes while he finished a call then rolled the window down and said "what's up?" I said "you tell me. Your boss disconnected the call". He replied that he had been instructed to leave and they're not doing the work. In my work, in my dealings with contractors or service people, I endeavor to the highest possible standards of respect and professionalism. This business has neither. In the end, I'm happy they didn't do the work. The owner was so scared that I would say the work wasn't good and that I'd try to renegotiate later which to me says that his work is frequently not very good. I assume he wrote the majority of the positive reviews here himself.

Unbelievable like a new bathroom. Worth every penny. I have high standards and I was totally…read moreamazed. I have no before picture, but trust me, it was hideous beyond repair.

Avon came to clean and steam my upholstery. They were prompt, did an excellent job cleaning, and…read morewere very polite. Would recommend them for a cleaning in your home!

It took us a long time to finally give a tile and grout cleaner a shot as the reviews were always…read moresketchy. A neighbor had been using Avon Carpet Cleaning for years, every year, to clean carpets and upholstery when we asked if they did grout. When we learned that they did we made the appointment. They confirmed the appointment the day before. The team arrived on time. The team was friendly and worked well together. And they did a great job. The tile and grout literally look brand new. 100% full recommendation for Avon Carpet Cleaning's grout cleaning. In addition, the price is very fair. So much so that we'll probably bring them back for the tiles each year as need rather than ever clean it by hand again...