I'm taking the time to write this review because I initially gave the first incident some grace,…read morebut after my recent experience I feel compelled to share my concerns. The security guard at this location a light-skinned Black male has consistently overstepped his role. During my first encounter my two boys and I walked in, and he immediately directed us to sign in at the kiosk because the front desk attendant had stepped away. His behavior during this interaction was uncomfortable and felt unnecessarily confrontational. He asked if we lived in the county then questioned if we actually lived in the area, with a demeanor that came across as stereotyping. His attitude was confusing especially given that his role is security not front desk assistance. Today, I had another issue while on a phone call and tried to speak with the desk clerk. The same security guard intervened repeatedly despite my attempts to communicate that I did not want his involvement. He interrupted the situation unnecessarily and even after I told him to stop speaking to me he continued to interject. At one point he suggested calling for backup and then accused me of walking in aggressively despite me not raising my voice, being hostile, or threatening anyone. This behavior was antagonistic and unprofessional. Security staff are there to ensure safety not to interrogate or judge patients. When I asked for corporate or management contact information to report the incident, I was denied, and subsequent attempts to get this information over the phone were met with the runaround and long hold times forcing me to hang up. I value this urgent care location but I refuse to be subjected to unnecessary intimidation from someone whose role is purely security. This situation needs to be addressed to ensure staff remain in their proper role and patients are treated respectfully. I will be contacting corporate and they need to pull the footage to see his body language and how he spoke to me because it was unwarranted.

I came in with an ear infection and then they gave me more antibiotics than they were supposed to…read moreand now I have thrush. This place has a communication issue and they need to focus on their patients. They also have a staffing issue corporate needs to look at this facility.

I went in as a diabetic with a splinter of glass in my foot. The kiosk is a pain and it takes…read moreforever, but it is usable. The staff were OK. My biggest gripe is the people on the other side of the waiting room. The child was coughing up a lung but had no mask and did not bother to cover her face when coughing. To add insult to injury, the parent let her entertain herself with videos/games on the cell phone at top volume. That is why they make headphones people! Do not assume no one else can hear or that it doesn't bother them. I wish the staff had said something to them, at least about a mask. Dr Cassidy was professional, a little cool but not distant.

I scheduled an appointment to get a TB skin test via phone the day prior. They were able to…read moreschedule me the very next day at 0830. It is now 0858, I have checked in on the kiosk and no one is here. Update: my appointment was very brief, she was apologetic about her tardiness.

Clean establishment. Courteous and professional staff…read more I came in really worried, but my concerns and anxiety​ were addressed satisfactorily while putting my mind at rest.

I'm incredibly thankful to OMS Urgent Care and Dr. OMO for their outstanding care during a…read morestressful situation. My son suffered a head injury requiring staples, and despite arriving just as they were closing, Dr. OMO stayed late to ensure his wound was treated with care and precision. As a sports mom, I'm deeply grateful for their compassion and professionalism. OMS Urgent Care Boy Mom Approved . Thank you, Dr. OMO, for your kindness and dedication!

A very convenient option to obtain medical records…read more I appreciate the ease of registering for an appointment, all things digital for the most part. I had a few questions, called in and got the information I needed within a few minutes. Arrived, the clinic was specifically cleaned and disinfected. A comfortable waiting area, and a seamless checkin process.

Love CVS and how easy accessible they are everywhere! I'm not a big fan of Urgent Cares or even…read morePCPs, due to wait times, so I typically like using a Minute Clinic if I can. Went online to book an appointment at this location and understood there was a 2 hour wait time. I got a text telling me to head on in and my place in line would be held, right after booking so I was a little confused. When I arrived, there was no one in the waiting area. I checked in at the kiosk and waited. The NP, Sara, came out to see if I was there for an appointment and I let her know it said a 2 hour wait time. She checked her schedule and then got me in right away. She was super kind and wonderful bedside manner. Got through some pre-checks quickly and then did a Covid/strep/flu test. Pretty sure I was past the contagious period due to my symptoms being a few days ago. She had me wait in waiting area for about 10 minutes while she ran the labs. It all came back as negative and I was on my way. I think I was there for 25 minutes max. The quickness was wonderful but her demeanor made the visit better. I do like the advance of technology now bc you get a text after the visit letting you know about logging in for visit details and lab details. Easy transition from start to finish! Thank you, Sara!

I went here as opposed to going to the emergency room following a car accident. The "consultation"…read moreplus a shot in my back for pain and they are charging me $300. Staff was nice but they don't inform you that what you're signing lets them charge up to $299 for your visit. ABSOLUTELY INSANE. My fault signing without reading because I was only focused on my pain but what a crooked coat for less than a 30 min visit. Payment was blocked by my HSA so good luck getting it.

DO NOT GO TO THIS URGENT CARE! Choose many of the other options around. I went in for a flu test…read moreand tested negative. The doctor prescribed me 5 different medicines that did not align with the symptoms I had. I even got a call from the pharmacy that the prescription was sent to that let me know that a few of the prescribed medicines could not be taken at the same time as other prescribed medicines. On top of this horrible, unhelpful experience, my credit card was charged an additional $600 a month after my appointment without any explanation. Avoid this scam of a place. Go anywhere else!

Customer service is terrible…read more 2 days in a row coming to this facility and still cannot be seen and came before they closed but doctors have seen a certain amount of patients so they not taking any more at an urgent care!!! Simply ridiculous! Two days in a row!

Had an appointment and didn't get taken back for an hour, then waited 30 minutes for a doctor to…read morecome in, then after 25 minutes had to leave the room and remind them to swab me for Covid/flu tests. Ended up being there for over 2 hours. Go literally anywhere else At least the lady at the front desk was nice and helpful.

Great doctor, I really appreciate how genuine the doctor is and he really cares about his patients…read more I like how the the doctor really treats his patients and makes sure that we recover well.

My family has been patients here for over 10 years. I do personally favor the Sandy Springs…read morelocation over the Decatur location but have no complaints about Decatur. Only bad experience was a man who was new at Decatur I believe he might have been a nurse and he was checking me in at front desk. Was by far the ugliest encounter I have ever had at a doctor's office. Immediately he was handled and I never saw him again at either location. Pretty sure he was let go. I have extremely rare condition which causes rare subset conditions that most doctors pass off on me as "difficult". The Doctors here and their P.A.'s have always gone the mile for me and it has made a difference in my overall quality of life and care. One of my adult children is also now seen here for my same rare condition. If you have been treated badly for ongoing issues and conditions that won't happen at PCC in Sandy Springs

I have been a long time patient of this practice, but am done. Their office manager is…read moreunprofessional, cannot answer questions, and doesn't understand how to deal with patients. He should not be in that position. Dr. Smith is a great doctor, but the office manager has caused me to switch practices. I'm out. Said office manager thinks he is king of the world, does not know how to deal with patients, lambasts my for speaking, and still can't figure out how to send me a link for payment. It's 2025. Quite frankly I'm surprised he has not run this practice into the ground. There is no reason for anyone to be a patient here now or in the future.

Front desks workers are extremely unfriendly. Dr smith and Dr sarma (who has since left the…read morepractice) are short and dismissive and refuse to help or give referrals so that I can get help elsewhere after I had been suffering for months. Fortunately my chiropractor is much more useful and gave me a literal life saving referral.

I came here for a non-emergency injury and called before leaving home to ask whether I should make…read morean appointment. The woman who picked up assured me that the wait wouldn't be too long and encouraged me to just walk in. When I got to the facility only fifteen minutes later, I was surprised to find a nearly-full waiting room. The wait turned out to be nearly two hours long, and I couldn't help but wondering if an appointment would've allowed me to show up for my assigned time slot rather than wasting time in a waiting room. That said, Dr. Patel is wonderful. He took his time to explain what might be going on in layman's terms, and I appreciated his thorough, unhurried demeanor. For others looking to visit (and those who are able to do so), I'd recommend calling ahead to make an appointment and/or checking in ahead of time. If you're not already a patient in the Wellstar system, I'd also suggest downloading the intake forms beforehand.

Came to Wellstar clearly dehydrated, haven't ate or drunk anything for 3 days. The NP, Veronica has…read morehorrible bedside manners. She disregarded a lot of the things I was telling her, only made eye contact when she was telling me to go to my PCP, (like why did you come here) Walking in UC, with clear symptoms of dehydration, left out with a prescription for nausea 20 mins before the pharmacy closed. So not only did I just waste my time, I have to go another night with, body spasms, rolling veins (which I attempted to show Veronica, and she did not even look), hyperventilating while puking, tears in my esophagus elevated heart rate. And again not DRINKING ANY WATER. For 3 days. I've been puking my stomach lining up for 3 days!!!! Im clearly dehydrated, you can see it in my lips they are sticking together from LACK OF ELECTROLYTES! One of my after care instructions is to stay hydrated. When I CANT KEEP ANY THING DOWN. Now excuse me if urgent care doesn't treat dehydration, but Veronica did not even acknowledge my concerns of dehydration. Very poor bedside manners, it was a horrible experience for me. On another note, ladies in the front office were super sweet and nice. Answered all my questions and did not make me feel stupid. One of the ladies and I had a great conversation. I usually don't leave review let alone negative ones. But when Im already dealing with a health issues it's very disappointing to get frustrated with the lack of service you receive when trying to take care of yourself. I definitely should have gotten treated for dehydration. Or referred to somewhere that could help me. Update: My symptoms remained the same and started puking darker colored substance. I checked in to ER, i was immediately set to the back to get hook up to IVs. Having to get a full panel of bloodwork. Waiting on results.