Powersport Superstore is a bunch of scammers! I was looking for a windshield for my dad's VLX 6o0. I found one on amazon.com from Powersport Superstore. The listing showed a higher-end fairing style windshield, but when I ordered it, they sent me a tiny, dinky little piece of junk that does not even some-what resemble the product in the picture. I emailed their customer service, and I got a hold of a guy named Matt D. Matt proceeded to tell me that it was my fault for not already knowing what the product actually looked like. He lied and said that the manufacturer only provided one image for the their whole line of windshields--which I easily refuted by looking up the model of windshield that I received. And he said that the image was for reference only, and that it was not supposed to actually represent the product. Reviewing the ad, I found absolutely no disclosure that the image did not show the actual product. Powersport Superstore refused to change their misleading ad, so it's still out there, likely among countless others. They are obviously purposely misleading their customers, knowing that only a handful will take the effort to return the less desirable product. They are simple crooks! read more

No thanks! In reference to a internet order.. Paid way too much for expedited shipping!! Took 6 days to get to me and the warehouse it shipped from was an 1.5 hour drive away!! They refused to refund the ~30$ shipping. read more

I ordered some wild 1 chubby's for my Softail deluxe from them through amazon. Wanted the 518's and accidentally ordered the 508's. I searched the company phone number and they answered and cancelled my order. The guy told me I can order again but the payment won't disappear for approx 2 days. So, I ordered the right ones and he tells me they have a processing time of 2 business days before they ship. Later that night I got a notification saying my order had shipped from a location near me in CA. The projected arrival date was oct 4-7. My handlebars arrived oct 3rd! Awesome service. Would buy from again. read more

I was sent the wrong item and have a specific use and specific timeframe I'm dealing with which was the reason for the order in the first place. I tried multiple ways of solving the problem with the seller to hit a roadblock every time. The only option was to cancel the order and send it back period; no send out the right item, the correct parts, a credit for the difference, nothing. Now I'm left with 1 option that leaves me without a vital piece of equipment. Overall terrible experience. read more

Jason general manager at Powersports superstore is extremely unprofessional. Jason was very rude and I will never purchased anything from Powersports superstore again. Do not shop at Powersports superstore! read more

If I could leave a 0 star review, I would. We placed an order yesterday with Powersports Superstore. We recently moved and, within minutes of placing the order, realized that we had placed the order with our old address. Literally, within 2 minutes of placing the order, I began a discussion with Amanda, the most inflexible customer service representative on the planet. I politely asked her to either change the address to our current address or cancel the order so I could place it again with the correct address. She blatantly lied and told me that the order couldn't cancel the order since it had already shipped...keep in mind that the order had literally been placed two minutes before. Amanda insisted repeatedly over the course of 24 hours that the order could not be cancelled and Powersports Superstore knowingly shipped the order to an incorrect address. While I admit that it was my mistake submitting an order with my old address on it, Powersports Superstore went out of their way to make sure that the order was shipped to the wrong address. More than 24 hours after purchasing the product, there still was no tracking number on the order. Only after disputing the charges with PayPal did Powersports Superstore print a shipping label and update the tracking number on my order to manipulate PayPal into thinking that the order had, in fact, already shipped. Note to Powersports Superstore, your customers are not idiots and understand the difference between printing a label and actually shipping a product. While my first intention of calling customer service was to cancel the order so that it could be placed again with the correct address, you could not pay me to purchase from this company again. I would gladly pay 4x retail for a product than give this company another dime of my money. If you're looking for an ethical company that prides themselves on customer service, please shop anywhere but Powersports Superstore. They're clearly in business to make a buck, even if it's at the expense of their customers. They could not have gone further out of their way to show that customer service is not in their vocabulary. read more

Absolute worst customer service hands down. They keep stalling on sending my order through ebay because the product is not in stock. After 5 days of no activity they created a shipping label to expedite shipping my parts after i called to cancel and requested a refund. read more

This Company will go out of business pretty soon. The sales tactics that they're using are real unproffessionals. I ordered a battery for my Yamaha R6 with the wrong size and just after 5 hours realizing my mistake I've cancelled trough their online system. They send it anyway and now I'm trying to cancel again trough the system and a got a message: NO RETURNABLE. People, avoid this company if you don`t want to lose your money miserably. I should have read these reviews before my purchase. Now they have my 98 dollars but losing me as a customer for life including all my friends. We as bikers deserve better !! read more

I ordered from Powersports Superstore via Amazon and couldn't be more pleased. Pricing was very fair and shipping to Hawaii was quick and reasonably priced. Thanks so much!! read more

This is truly not a store you want to waste your money on. The customer service and owners/operators are awful. I received a terribly made tire and after much hustling they agreed to an exchange. I sent it back and they just sent me my old one back. I have read nothing good about this company. Please stay away. If I could give no stars I absolutely would. read more

Bought an Athena complete engine gasket set for a 92 Kawasaki 750. Gasket kit arrived with a broken top end base gasket ($23) Kawasaki. Company refused to do anything other than a printed label full refund rather than adjustment. (Mechanic is sitting in wait) so we decided to proceed at a loss for times sake. The customer service people (spoke to 2) were rude & unresponsive to time sensitive issue. read more

Sent wrong items. Won't reimburse me. False advertisement on amazon where I ordered it from.

Absolutely no customer service. I ordered the Scala Rider Packtalk duo through amazon, even though my order form and packing slip both indicated that is was to be the dual pack, they sent me the single pack. When I called they said that the item number did not match and it should have been a single pack for that price. Even Amazon called and told them I was correct but he refused to honor the sale. Jason the General Manager should be sent to some customer service classes. He was extremely rude. Amazon had me order again and honored the price that I originally paid. They know how to treat a customer unlike Jason and the Power sports Superstore. He also said he did not report to anyone not even the people who pay him. Sad, no accountability for the way he treats his customers. read more

I ordered a brake lever and received one that was the wrong color yet the box was labeled with the color I ordered, so it was the manufactures fault and not powersports warehouse. They promply sent me a return label and I sent it back and they sent me the right one with no questions asked. I didn't have to pay any extra for shipping. I'm very pleased with their customer service. My experience with some other places hasn't been so good. Thank you PSWH for making things right! read more

Wow, just wow..... I'm blown away at all the negative comments, kinda ruthless as well. I would not have ordered gear from them If I had read these first....My wife and I had placed 4 orders combined at Christmas time, one of the orders was incorrect and could well have been my fault not sure, the point is Amanda took great care of me and was pleasant to deal with at least through Emails. Their pricing is great and their service at least for me was quite good, I gave them 5 stars because of how well they handled the issue with an order rather than the great service and pricing on the others...My wife and I would buy from them again.... read more

Very disappointed. Ordered a special Christmas gift with a delivery date before Christmas, company claimed my order had shipped, and it never came! When I contacted them they explained that they did not have the stock to fill my order and that it could be filled in a month or two. They had my order for over 3 weeks, knew they didn't have the item in stock, never called or emailed me to let me know and did NOTHING to fix the issue. Now a 8 year old boy is missing his very special gift for Christmas and I have no time to find a replacement on Christmas eve. Had the company communicated their mess up in a timely manner, I could have ordered a different style, but they chose to wait until I contacted them about the package to tell me it had in fact never shipped. read more

I would stay clear of this place. They give poor description of products and then you get boned for return shipping when you find out it's not as described. read more

Ordered a set of risers for my Tiger and wanted them delivered to my office instead of my house (where the package would sit on my porch tempting thieves). I'm in Chicago and packages just don't last long on my porch. So a day after my order was placed I received an email request from these fine folks requiring that that I send them a scan of the front and back of the credit card I used, and my state issued ID. Who sends their ID to complete strangers...? I understand that they are trying to prevent fraud but violating VISA rules (my issuing bank confirmed they were) and asking for scanned copies of ID's is just over the top. Especially for a $100 part. I told them to cancel the order and will be heading over to bikebandit.com to buy my risers. read more

I bought a $140 Pro Pad motorcycle horn online. I installed it and about three months and 500 miles later the internal frame of the horn cracked and broke--not repairable. So I send a friendly email to Powersports Superstore "customer service" explaining that I'm not happy with the product and would like a refund or replacement. This is their response: "Regardless of what occurred you are outside of our return policy- please contact the manufacturer directly to begin warranty claim as we will not accept a return or facilitate this." Literally--that's it. No apology, no "here's how you contact the maker", no nothing. Just a messed-up "not my problem, dude" attitude. DO NOT DO BUSINESS WITH THESE PEOPLE!! They are not honorable and they do not stand behind what they sell. Once they've got your money, you are in their rearview mirror. read more

They are lazy liars. I ordered a Moose number plate pack that blew a seam after 3 rides. It took me 3 phone calls to get a return authorisation. They then sent the pack back to me denying the return telling me that the damage was normal wear and tear, AND that they had a Moose factory rep on hand to personally deny the warranty, which was a LIE! I contacted Moose directly, told them of my experience, sent them pictures, and they are sending me a new pack. Screw Powersport Superstore.com! read more

These guys processed my order, charged my card and then sent me an email refusing to send my order unless I emailed them all of my credit card information and a copy of my drivers license because I had a different billing and shipping address. I purchase things online all the time, my permanent address is at my parents house since I move a lot for work...I've never run into this. I somehow missed the email (not their fault) and wasn't aware of this issue for a week, they had my phone number and never called to notify me. When I did get the email the request for my credit card information contained spelling errors and had kind of a scammer feel to it. I don't really think that these guys are scammers, but they definitely don't know what they are doing. I was polite and tried to be understanding with the customer service rep on the phone and he was cold, offered no information and was very eager to cancel my order, no solutions offered. I was hoping to give some business to a smaller retailer, these guys ruined it for the rest of them. I don't have time to play games like this, summit shipped me the order within two days with free ground shipping. read more

Ordered some riding boots. They came by FedEx within two days. I ordered a men's 11 and they were too big so I ordered a size 10. Two days later, the size 10s were delivered. Talked to Tim in Customer Service who told me how to handle the return. I live nearby so I just took the boots into Powersports. They took the boots back and said they would complete the PayPal return by the end of the day. I got a Refund notice for the total amount from PayPal before I got out of the parking lot. Decent product and excellent customer service. read more

BEWARE THESE GUYS ARE CROOKS! Returning the product I ordered because they pulled a bait and switch on their website. Thought I was ordering a full plastic kit for a dirt bike because the picture they have next to the item on the website is of a full plastic kit. Turns out what I ordered was only a partial kit and apparently I'm supposed to figure that out on my own. When I asked them to pay for the return shipping they said too bad. While I was talking to the customer service rep, he told me not to interrupt him and hung up on me. Just look at all the negative reviews here on YELP and you'll see how they do business. Unbelievable in this day and age that a company would think they could get away with this knowing the power of the Internet and social media. read more

I've ordered twice from Powersports Superstore. Both times I ordered an exact part number and both times the correct item was delivered before I was expecting it. Both times the prices were the best that I found. Based on my experience, it's hard to believe all the recent, consecutive, negative reviews on Yelp. read more

Do not buy from this company. They will not take a return. Their customer service should not even be called that. This is the worst company I have ever encountered in my life. The person who rated this company 5 stars must be a friend of the owner. DO NOT BUY FROM HERE! read more

I mistakenly ordered the wrong foot pegs for my motorcycle and sent them back and when they credited my account, I ordered the correct ones. Whole process of sending the foot pegs back and getting the correct ones sent to me took less than 1 week. Quick turn around. Quick service on initial order and very quick on return. Very good service. Would do business with them again. read more

I bought a lithium motorcycle battery from them with a 2 year warranty. At 1 1/2 years the battery failed and I contacted them for repair or replacement. They told me they had no record of the sale. I provided them copy of Paypal statement showing them as the seller, me as the buyer, purchase date, purchase amount, receipt ID #, the item description, and the amount paid. They claim they have no record of the transaction and refuse to warranty the battery despite my proof of purchase. read more

Ordered a part and paid for 3 day shipping. Nowhere did it say it would be over a week before it even left their facility. They informed me that it would be six days before it shipped. Which means it would be another 5-7 days before I received it. What happened to 3 day shipping? Cancelled my order and will never order from this company again. I advise if you need something in a hurry, DO NOT ORDER FROM THIS COMPANY! read more

I found Powersports Superstore while looking for a good deal on a pair of sportbike saddle bags. After adding them to my cart on their website, it took three times to process and kept hanging up in the middle of processing the order so I wasnt sure if it had ordered or not. (This should have been my first sign to take my business elsewhere). It finally ordered and I waited almost a week for my order to arrive. Once my item arrived, inside the box were my saddle bags, and the tags which were thrown in the box instead of attached to the items. I put the bags on the bike and they fit great, other than two of the four mounting straps were missing. I attempted to call the store but they were closed although they should have been open for another hour. I emailed and explained that I was planning on using the bags in the coming days but got a response the next day that I had to send the items back and they would "process my order accordingly." I called to see if there was any other option so I could use them and got the same answer that they would take their time and issue a refund. I will be taking my money to somewhere that has some customer service from now on. Two stars since the item did arrive, and it was in good condition even though it appeared to be a returned item. read more

Ad says: "Comp Series Slip-Ons include USFS approved spark arrester..." Spark Arrestor was not included with the pipe as described in their ad on Amazon. I contacted Powersport Superstore immediately to voice my issue. The first email I get back ironically is a request for positive feedback. Really? Stick to ordering direct from a reputable distributor that has an easily accessible customer service dept. Amazon absolves itself from responsibility in these third party marketplace issues. Needless to say I would've purchased this from elsewhere had I known. Matt from customer service says: Yoshimura Has not included the Spark Arresters in the part in over 2 Years. Really? then change the damn ad. read more

i wish i could give 0 stars!!!!!!! please do your self a favor and do not, i repeat do not order from these crooks! i ordered something and they sent the wrong item! i sent it back and "they never received the return" and will not issue a refund. i called and "jason" was such a terrible customer service representative that needs to learn how to talk to people. read more

Order 2 tires $350.00 worth through Amazon. tires sent are over 3 years old, made in April 2015. Tried to use their site no response, the suck, will never , ever use them bad business. Got e-mail from them on delivery, I replied on tire age never heard back. The rip off. read more

I ordered a spark arrestor and expected to received it by June 11th, until now I have not received the product and its already the 14th!

One of the worst companies i have ever dealt with, customer service basically lies to you, I paid for expedited shipping it took 6 days to ship when they did ship they sent it ups ground to California , still cant figure whats expedited about that. its been nearly two weeks and i still haven't received my rotors. I will never order from this company again read more

Extremely horrible experience with this supposed "company" that only has 4 employees and tries to make it seem like they are a large organization. They do not stock anything - everything is dropped ship, meaning when a mistake is made they cannot, and perhaps even worse - REFUSE to do anything to make it right. Do not order from this company and amazon should remove them from doing any business! And to the self proclaimed "genius intellect" (yes he actually said that on the phone about himself) - I can only hope one day you truly care to take care of people and not about the $$ you make by simply being a middle man. read more

Do not order from these idiots. I ordered a 2008 clutch cable and the Moron sent a brake line. Waiting a week for ot so I could get my bike running to go to Nevada and these brain dead Morons send me a brake line. It even had on the order receipt Clutch Cable and 3 of their low class inspectors signed it was inspected and the right part. Low budget store. All 3 inspectors pencil whipped order and sent it. LOW BUDGET STORE. read more

So I ordered a set of cables for my road king using Powersport Superstore website as my source of ordering. I used the function where you put in year make and model to order the parts which should tell you if the part fits your bike. Well the kit I ordered did not fit on my bike but the website did not prompt me that this kit did not fit my harley like other websites do. So I sent the part back which I had to pay for shipping because in there return policy it states they do not cover shipping. Well I recieved my refund with 20% deducted out of my refund for "damaged packaging " which was the flimsy plastic bags the cables came in needless to say if you are trying to buy parts do not use these guys. I would use JP CYCLES OR DENNIS KIRK motorcycle parts as a source for your parts needs. Powersport Superstore is based out of texas which is where I'm from so I wanted to support a texas company but I will spend my money elsewhere. Here is some screenshots of my conversation with them. read more

Ultra SLOW shipping. Will never do business with them again. Amazon should give them the boot with all of the negative reviews.

Oh Boy! I so wish these reviews were on Amazon! I will point to this page when I review my order on Amazon! I ordered my gaskets for my bike 9/19 from them as they had 4 "in stock". By 9/21 I didnt see tracking, so I emailed them if they could send them out, as my bike is in pieces on the bench. Got a reply late that evening that they would look into it (from Troy). Early the next morning I see shipped! Excellent!! Will be here by Saturday! Well, came and went. Now Amazon shows by 9/28 On time..wtf.. Comes and goes.. I email both Amazon & seller. Troy sends me back that he sees it was shipped. Gave me a tracking number USPS. I take that track to local USPS office. THEY JUST SENT! 10 days AFTER I ordered & 7 days AFTER they said they shipped! Wrong.. Now after these Yelp reviews, I sure hope I get the right part when it gets here!! read more

I ordered a Garmin GPS accessory from Powersports Superstore through Amazon. The part showed up in a timely manner, but it was the wrong part. I contacted PS directly and they acknowledged the part listing was incorrect and I needed to go through Amazon to return it, which I did. PS then promptly rejected the return stating that I had the part for too long. Hmmm, it was their error, but they've got my money. I'm in the consumer packaged goods industry and we would never treat a customer like this because we want them to come back. Needless to say, I will never purchase from them again and hopefully this review keeps many others away from them also. PS is a poorly managed retailer if this is the way they treat their customer. No wonder they have a less than 1 rating. They deserve a 0. Beware!!!!! read more