Clarisa was very sweet and helpful in assisting me with an item I originally saw online, she was informative and excellent at following up

Excellent service, our saleslady helped us to call into the other islands for a purse I was looking for specifically. For those traveling from the mainland US, it's a built in tax discount by purchasing your luxury goods here! We also got cute little Prada branded "pineapple cookies" when we were there, such a fun touch. Highly recommended this experience, if you are looking to buy a luxury item on vacation as a treat-yourself! read more

This place opens later then all the other luxury shops, on the day we waited they opened late. What kinda threw me off is instead of coming to the door, the lady just held up two fingers to let me know what time they opened. Once me and my party entered it was a very bare store, zero help as the lady with glasses and the younger gentleman just kind of stared at us. Oh well, we spent our money where we felt welcomed at Gucci and BV next door. read more

My sorority sister is a blogger and she posted about a Prada promenade bag I immediately fell in love with. She advised she got it at the Prada Maui store. I called the store (I am from Texas.), hoping to get more information and to order over the phone. Amy, the assistant general manager, answered every question I had (And I had a lot!), offered recommendations, and sent me pictures so I could see the different bags. I was able to purchase the exact bag I wanted over the phone. My friend who lives nearby came to the store and picked it up for me. It was completely brand new out of the packaging as I requested. Amy was not present and the SAs who were assisting did not box the bag up. I contacted Amy about getting a box (Since it will need to be packaged to come to Texas.) and she readily offered to meet up with my friend with the box. Though I would have preferred for my bag to have been boxed the first time, the customer service was exceptional and exceeded my expectations. read more

Prada - Black Medium Promenade - Leather Goods Near Me - Kihei, Hawaii

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As a long term Prada customer who has dealt with various stores across Europe, mainland USA and Canada I wish I could give the associate I dealt with a 0 star. I went into the store with a pair of broken glasses, the frame had fallen right out. In the incident where this happened previously it was taken care of simply and clearly and kindly by the amazing staff at the Prada Bloor location. When I explained to Linda what the issue was she was extremely dismissive simply handed me her card with a number on the back to call Luxottica to set up a repair, told me that the prada stores do not ship and handle repairs personally and was extremely dismissive and rude; it was like she couldn't be bothered to even listen to the issue and made us feel so uncomfortable we left the store immediately. I simply called Prada (Toronto, Bloor street) spoke with an associate there, was able to communicate through WhatsApp (as I always have through the associates in Amsterdam and Toronto stores) and they told me to ship my glasses to their store, and they would be replaced and sent back to me at no cost. Perhaps Linda thought I was a tourist who broke their glasses on vacation and not a returning client of many years, but why should that define how you treat a customer walking through your doors. read more

First of all, disregard the poor review below complaining about the return policy. Anybody who shops at luxury stores is fully aware of the limited return policies. Many designers won't even allow store credit, only exchanges within a couple days, if that. Now let me tell you about my experience at Prada in the Shops at Wailea. From the moment that i walked in, Charles earned a gold star in my book. He was very genuine & i knew he wanted me to leave with something that i loved. I felt no pressure at all to purchase anything from the beginning either. I had fun the whole time Charles was showing me different options that weren't even out on the floor. One helpful tip he gave me is that prices on Maui are about 10% lower than the rest of the U.S. plus sales tax is only 4% which can save you a ton! He also told me that once i was back home, if i ever want to order from the Maui location, i can have it shipped to my house in order to take advantage of the lower pricing! read more

I tried buying a belt for my husband. A lot of tourists must come here to buy some goods like I did since Hawaii has lower state tax compared to other states. BUT the belts were actually $45 more expensive than the price on their official website. $440 vs $395 To me, this doesn't make sense. If I can buy the same thing on their official website Prada.com, I should be able to buy it at an official store for the same price. I asked the supervisor Charles Chichioco to price adjust it since I think it's fair but he said he knows the pricing is weird but he cannot do anything about it. Charles also said this store is managed by Japan hq and I'm not sure what that has to do with the pricing. Perhaps, the exchange rate? LOL but this is US after all. I would NOT shop here. read more

We are locals and have visited Prada many times but have never had such an awkward and uncomfortable experience. The sales associates seemed annoyed (older women with glasses and soft spoken younger man) that we were there and didn't even greet us, just kind of gave us silent stares like we shouldn't have walked in there. It was extremely uncomfortable and we just got a very negative vibe, we left and spent the three grand somewhere else. Maybe they could work on being a little nicer to the people that try to buy things from their store? Idk. If you don't look like you have money they probably won't treat you very nicely. do better! read more

Super happy with my husband's 40th birthday present. I want a luxury bag and everybody I know has LV but I love Prada. And the sales associate her name is Linda is amazing. She is very professional. When I told her I will come back but not sure, she said of course feel free to go around. Very professional, not pushy at all. My bag is the last piece of the design. So, I am hoping nothing is wrong with it. I would probably not get it but I am very excited about it haha I don't think I will regret getting it. It is probably the only one I will be using every chance I get. read more