I just called ready to purchase a bike i know i want that they have in stock and put me on hold for…read morea short period of time before just hanging up on me. Guess its for the best because as i was on hold i saw nothing but bad reviews on this place. Ill be driving out an extra 2 hours to a dealer that wants to make a sale.

How to make a 5 star review go to a 1 star review...Long story short...bought a $15000 motor for…read moreour pontoon and had installed. Nick the salesman was great. Took boat to lake over Memorial weekend and found they mounted motor to high (after being assured they test drove it for an hour) haul boat home, lower motor, all good, stuff happens. Here's the kicker. The speakers on the right side didn't work (they've always worked before)Told salesman issue and he ran it up to GM who said it could have happened while hauling. Totally valid yet we've hauled same boat over same road for 5 years with no issues. So instead of eating the $200 and avoiding bad reviews and loss of business, you doubled down. A small business in a small town....not very smart.

We purchased a new-to-us Subaru a few weeks ago from KFS and almost all of the experience was…read moreexcellent. We showed up on a Saturday afternoon and test drove half a dozen different cars before settling on the one we wanted to buy. The whole time, the salesperson was patient, professional, and knowledgeable, and never pushy or disingenuous. We ran out of enthusiasm for test driving more cars way before he did. When we decided that we wanted to go home and sleep on it before making a decision, the salesperson was surprisingly understanding and not pushy. We came in the next morning and, after some negotiating, bought the car. The negotiations were similarly friendly and non-confrontational and we felt like we received a fair-to-better-than-fair deal. Our only criticism had to do with the person who handled the paperwork for the purchase. They did come across as pushy and aggressive with their attempts at up-selling. We also determined later that some of the information they gave us was misleading or incorrect. One additional note is that the dealership played exclusively Christian praise music the whole time we were there. This is apparently the owner's decision.

This is a very long overdue review, but for those who are in the market for a new vehicle, I'd…read moresuggest a different dealership. Unfortunately, I regret ever coming to Ken Fowler. My husband and I just had a baby, so we were in the market for a bigger vehicle. Online I found a Chevy Tahoe we were interested in so we went to check it out. Upon arrival, we met Alberto, one of the sales representatives at the dealership. I told him I wanted to check out the Chevy Tahoe they just got in and he told me he can't sell that to me because it smelled like cigarette smoke but that we could take a look at the other vehicles on the lot that were similar. Now that I look back - I appreciate the thought, but it is weird he didn't even bring out the car for us to make our own judgment. After looking at the other cars they had - we decided on a 2017 Chevy Tahoe Z71. We purchased the vehicle on 7/1/24. Within one week, I noticed that the transmission was slipping! Transmission issues on a vehicle you just bought is the LAST thing you want to find out after you just made a big purchase of over 30k. I reached out Alberto on 7/10/24 to discuss bringing the Tahoe back, in hopes that they would make this right. On 7/12/24 The Chevy Tahoe was brought into the service department. We explained our concerns and they ran their diagnostics. They concluded that the Tahoe was in Auto 4WD and that's the reason it was driving weird. We never set the car on Auto 4WD, but even if it was accidentally switched over, that shouldn't cause the transmission to slip? We picked up the car and later that night we still had the same unresolved issue. Nothing was fixed! On 7/16/2024 We came back to Ken Fowler. This time the service representative asked if I wanted to take a drive with the mechanic since the car wasn't throwing any "codes". On this drive, the mechanic confirmed that the transmission seemed to be slipping around third and fourth gear. Ken Fowler was going to keep the Tahoe and reach out to the manufacture to see if this was something that was covered under warranty. They didn't have any rental cars available for us. I explained that I needed to commute to work in the morning - so the service representative suggested I take the Tahoe back until GM Motors replied?! I found this extremely unprofessional and unsafe. Did I mention my husband and I just had a baby? 7/18/2024 The service department called to tell me that they weren't going to replace the transmission, but were going to replace the valve body and that it would be ready in a week. 7/19/2024 Received a call the next day that the car was ready for pickup and that they didn't end up replacing the valve body. They replaced bolts within the valve body that were missing. Uhh...where did they go and how long were they missing? Basically, they slapped a small band-aid on a much bigger problem. We picked up our Tahoe and surprise surprise...STILL SLIPPING. I called Ken Fowler and asked if I could speak to the owner, but was redirected to the sales manager Vern. I explained how upset I was about the entire situation and that I felt they should either replace the transmission or take the car back. Vern told me to come in the next day and he would "see what he could do". When I requested to speak to the owner, he told me it was unnecessary because if they decided to take the car back - that would be his call. The next day I came to meet Vern, but he wasn't there and had left early for the day. Are you kidding me? This time I spoke with Vic, who I could tell genuinely felt bad about the entire situation. We agreed that I would bring the car in the next morning for another drive with a mechanic, and so I could speak to Vern. The next day was the fourth time we had brought the car back to Ken Fowler. I had another ride with the mechanic, and during the ride the transmission slipped. When we got back from this awkward excursion, the mechanic asked if he could take ANOTHER ride with his manager. Seriously? We sit down to have a conversation with Vern who tells me that the mechanic said THERE IS NOTHING WRONG WITH THE CAR. I couldn't believe it! I asked to speak to the owner again but was told he wasn't available and there was nothing they could do because the car was perfectly fine. I was completely flabbergasted and upset that I left the conversation in tears. My husband sent videos to Vern of the transmission slipping, to which he never replied to us. So there we were stuck with a car that had a faulty transmission. Also never received plates or registration from the DMV. When I called Ken Fowler about that they said the DMV lost the paperwork. Interestingly, the DMV said Ken Fowler never even initiated a transfer of title. Fast-forward to December 2024: TRANSMISSION FAILED AND NEEDED TO BE REPLACED. We didn't even have the car for six months. In hindsight, I would've rather had the Tahoe that smelt like cigarettes. RUN! DON'T WALK FROM KEN FOWLER!

Wonderful service, friendly and helpful technicians. Overall excellent experience!read more

Rich was great! He was friendly, professional, and fast!…read more I'll be back soon and would definitely recommend this place to a friend. I was in and out in 35 minutes with a great new muffler!

Minor front end damage. Quick on quote, dealt with ins. co., quick on the repair, car looks…read morefabulous. Even cleaned up the interior. Front office seems organized and attentive.

I would NEVER use or recommend this body shop. DO NOT COME HERE if insurance is not covering the…read morecosts. We are paying out of pocket to make sure our daughter's insurance rates do not go higher. Our daughter was at fault for a minor fender bender and we didn't have any say as to where to take the other person's vehicle. They chose this shop. Minor fender bender and the first quote was $3500, outrageous. Once they "got in there... more damage" now we are at $5300. By the time this job is complete I'm sure we will owe over $6k for something most other shops would've charged around $1500 for. It's one thing to price gauge insurance or large fleet companies. No need to price gauge honest working people. Shame on McCarty's.

Have purchased 2 cars over the years from Thurston Honda and both have been terrific as well as the…read moreservice/repair department. Only downer is that folks in the express service department where you drop off the car are sometimes loaded with perfume so it's really hard to stay at in that space for long --way too stinky.

To be honest buying cars have always taken a couple days even paying cash. Luis helped me out today…read moreand within 5 hrs, hour and a half drive each way to lakeport had the car in my driveway. I have never had a more pleasant car buying experience. EVER. Even buying with straight cash cars have taken me 2-3 days to purchase and receive. With Luis he expedited everything. Hands down best car buying I have ever have. I will be coming to Thurston from here on out for my next few cars. Outstanding service. Above and beyond to get the deal dine.

I'm never confident when I buy from a used car lot due to the stigma but West Lake stood behind…read moretheir word. My husband and I dealt with Blake and purchased my vehicle. Yes. It did have an issue, but as promised they didn't leave me to hang. I will definitely buy from them again.

I'm a single mom and needed a car for my two kids and self. I couldn't get approved anywhere else…read morebecause of bad credit. I did have some money to put down but these guys did in-house financing and I got a great deal on my car. I love it so much. Thank you Blake so much for everything. Highly recommend!!

About a month ago, my husband and I were in Ukiah and had a mishap that detached the front face…read morepiece of Chrysler 300 SRT8. We were just getting on the road for an 8 hour drive back to SoCal. Rough start to our trip to say the least. We were directed to Premier Auto Body by a kind citizen that observed our predicament. Upon our arrival at the shop, Javier greeted us. We explained our situation. Javier proceeded to maneuver vehicles around to make room for our car. He had his guys on it immediately and got us back on the road. We were blown away by the friendly and professional attention we received and would highly recommend them to anybody. Thank you very much Javier.

Seems like they're only able to do insurance work if you go in there for something really minor…read morethey'll tell you it's $3000 and try to make you do more than you have to for a simple job

Great shop... excellent & professional auto repair…read more.. Manager Wesley controls a very good schedule for completion time and is an expert as overseer ( and wrencher) to some of the best mechanics in Ukiah area... Staff can readily repair any pick-up truck, daily driver sedan, or Porsche coupe that comes into the shop... Thank you Bob's Auto for the great work done on my vehicle numerous times...

Wesley is so white trash and full of bullshit excuses. Not only could they not fix my truck three…read moretimes in a row(my fault for not learning after two screw ups) Wesley convinced me he would buy my four year old vw Jetta. After more than a year of no payment for the car and me still paying the registration and insurance, I repossessed the vehicle and even though he is supposedly a mechanic he had never serviced or taken care of anything. Dude trashed it and tripled the mileage. Bob is cool but his workers are dirt bags. You will leave here feeling as frustrated as possible.