I just picked up my BMW and was surprised that one of their people used my car for personal use, There was trash from A's Burgers in my car and I have never eaten there. Also they managed to put over a hundred miles on my car, NOT COOL. When I called and asked what was up, all I got was attitude. A real arrogant bunch here at Precision. read more

Took my car to get repaired after getting into an accident. Jody took care of me and was super friendly, funny, and updated me constantly while my car was being fixed. My car looks amazing. I'm very happy with the job they did :) read more

Just recently I had my 2012 Dodge Durango RT in for a minor repair. I want to THANK YOU for taking great care of my car while it was in your shop! It's very hard in this day to find people that care as much about your car as you do, to have absolutely excellent customer service from start to finish and low and behold additional items I did not even ask to be done touched-up. My car looked GREAT! Thank you Rafael! read more

My wife and I were rear ended by a driver on the 101 coming out of Hollwood Hills in the afternoon in stop and go traffic. The driver hit the back of my Nissan Quest Van really hard while I was at a full stop. The guy had AAA Insurance and we exchanged information. I called and worked with his insurance and they covered all damages. I picked this body shop randomly because it was close to my house and boy I am glad I did. Jody was my advisor and he was excellent. My Van was fixed very nicely, in fact it looked better than it did before the accident. It was done very efficiently and in a timely manner. When I picked it up they had fully detailed my van and I was very happy. I would highly recommend this body shop to any one who ever needs their car repaired. Everyone I came in contact with was very attentive and genuine. I really appreciate the great work you they did on my Van. Thanks again Precision Auto. I will now have piece of mind if I ever have to have body work done on my car again and the way people drive here it, I just may need them in the future. read more

I took my car in this week for a minor hit. I worked with Gary. This quote was far cheaper than the other quote I got. They were friendly, efficient and quick. When I arrived to get it, they had my car ready and beautifully detailed. I will only come to Precision for now on. read more

Wow I was honestly so surprised at how great their customer service was here. Todd tried his best to get the price of fixing my bumper down as low as possible. It looks amazing. Hopefully I won't be needing to repair the outside of my car again, but if I did I would definitely be coming back here. read more

These guys are the best. My car looks brand new and they delivered it way earlier than expected. Jody was so friendly and professional. Thanks! read more

I got rear ended a few weeks ago and wanted to find a shop close to me. A friend suggested caliber collision so I started there. They said no appointment, no estimate, bye. As I was driving back home, I saw Precision collision and decided to stop there, I'm so glad I did. Todd wrote up an estimate on the spot and helped me from that point on to deal with the guys insurance company. Long story short, a flawless repair, incredible customer service, he said it would be done in 4 days it was done in 3 and my jeep was totally detailed when I picked it up! I've never had this type of customer service from any company. I hope I never get rear ended again, but if I do, there's only one place I would go. Thanks again Todd, and your crew, for the fantastic job! A++++++++++ read more

They are awesome.. Thank You very much JODY AND UR CREW u guys are amazing. Loved the work done with my truck and that extra work done. Would definitly come back to get any future work done for my truck herex completely satisfied and front dest awesome always so nice. Expert service. Come to them they are awesome!!!!!! read more

WOW. I never write reviews but I had to here. I took my car in for a dent...they were SO professional, kind and exceeded my expectations. Not only did they fix the dent, they cleaned the entire car (spotless) and even buffered out a few scratches on the back of the car that weren't anywhere near the dent I took it in for. All the guys in the office are so kind and helpful and they worked with my insurance to make sure I didn't pay a thing. Highly recommend if you want a "no headache" experience and great customer service. :) read more

The best auto body shop I've ever gone to! The best find​ there is the Shop Foreman Ramon Garcia. He does a quality finish in the details. I have been taking my car ever since initial repair to have it detailed and waxed and washed as well. He is the best! Personable, thoughtful, and a perfectionist! Call and make an appointment today, but plan ahead because he gets booked in advance! I know you will be extremely satisfied with his service. read more

I brought my car into this shop, after my bumper had been caught on a wood log in a gravel parking lot( I have a low car I don't know why I thought it was a good idea) as I backed out the right side of the front bumper became unattached. Once I figured I couldn't reattach it myself I called Don Ramon, who told me I could bring it into the shop right away. As soon as I got there I was greeted with kindness as Don Ramon quickly evaluated and began to adjust the bumper back in. Within a span of less than 10min. My bumper had been placed back on, with new clips, and the scratches that had previously been there had disappeared as we wiped them away with a type of cream. My bumper probably looked better when I left the shop than it had before the incident. When I asked how much it would be Don Ramon kindly waved his hand , indicating no charge. I can not thank him enough, and neither can my car. If you have any issues this is the place to go! read more

I was extremely happy and plessed with the excellent service and work. Full Credit to Rafael Thayer, Assistant Manager. Highly recommend them for auto body work!! read more

What a relief! The right portion of the front bumper of my E400 Mercedes became detached and when I took it to the dealer, I was told it needed a replacement for over $2000. That was way over what I could afford. I asked if they couldn't somehow just attach it but because they couldn't warranty it they suggested I take it to a body shop. A friend had a good experience with Precision Auto and so I called and then went to them. Graham, Angel and Jody made me feel welcome like I was part of the family. And Graham and Angel were able to secure the bumper so that I can drive the car safely and I paid only a nominal amount. I'll certainly go back to them with any future body shop needs and certainly will recommend them to others. read more

Nothing but great customer service from everyone at Precision, but especially from Jody Vargas. He was always so nice and let me know what was going on, always called with updates. He even helped me save money with my rental car. I could not have asked for better service. Thank you! read more

I have had two very positive experiences at Precision Auto Collision which has led me to leave my very first yelp review! Todd Warner, the general manager, has helped me twice now when I've brought my car in. They are friendly, professional, and honest. After these two experiences, I would go there first and not even worry about getting other quotes. Excellent customer service! read more

The team at Precision is just incredible. Every experience we have had has been outstanding. They are super friendly, and go out of their way to provide excellent service and quality work. I will continue to come to them for any/every auto repair issue. They are affordable and trustworthy. They even just buffed out a scratch for free. They are very deserving of my highest recommendation! read more

My father banged up the back of his car and his Benz guy recommended we go here and we couldn't be happier. My dad is almost 90 and it is so easy to have him get taken advantage of and these guys were the best. They were fast and the car looks incredible and like nothing ever happened. I was beyond impressed and it takes a lit to impress me. Todd was so great and fixed a few little dents that we hadn't even discussed. A truly decent guy in a world of scary scumbags. He had the car back to us quickly and was in touch with us throughout the process. I couldn't recommend this place any higher. Ask for Todd. read more

I've had many cars repaired at this location through the years. My 2014 Lexus IS350 has been repaired at this shop 3 times in the last 6 months. I've been unlucky, having been in 3 separate incidences where the other party was at fault since September of 2015. For the September repair, I received my car, and my front tire went flat daily for 3 days. I took the car back and was told there was nothing wrong with it and that I should have the tire replaced. I argued that it must be the wheel. They denied that the wheel was part of the accident. I argued some more. Finally, the wheel was removed to check for round and they found it was bent. It was replaced and paid for by the insurance company. This took several phone calls and a heated discussion before it was repaired. I thought this must be an isolated incident. So when my car was hit again in December, I took it in for repair and got great results, without any issues. I got hit again in March. Got my car back today. Looks beautiful outside. And the inside was detailed. Only problem: the anti-glare coating on the screen to the navigation is deeply scratched. I sent them pictures and their response: " I'm going to have to say that did not happen here". Once again, they are refusing responsibility. I will not trust this shop again. read more

Precision Auto Collision - Navigation Screen Scratched - Body Shops Near Me - Laguna Niguel, California

Even though I didn't get work done by Todd and Precision Auto, I want to leave this feedback for the advice and guidance Todd provided. I'm starting to repair/restore an older car and need to find a shop that's willing to do a bit of project with me. After reviewing some pics and discussing some repair areas on the car, Todd gave me some great guidance on how I should approach the project. Basically trying to protect me from falling down a rabbit hole and ending up chasing cosmetic repairs and ending up spending a lot more $ with multiple visits to the shop. He explained this wasn't the best fit for his shop...I'm sure it's tough turning away business that he's more than capable of doing. I found his advice to be invaluable. He spent more time counseling me than I ever expected, especially when he wasn't going to be doing the work. I would trust Todd for any future work. read more

I have now been to Precision twice - last October due to a bad rear-end accident and this month for a minor injury to the front of my car for being backed into in a parking lot. I have come away from each experience feeling great. Customer service is excellent. They always kept me well-informed, they kept in contact with my insurance company, and they can help you with getting a rental at enterprise (though I opted not to do this since I had a really awful experience with Enterprise a year ago, maybe it is just the Camino Capistrano location). Everyone was really courteous and helpful. I wish every person in customer service was as great as the people at Precision. The work they do makes the car look like new! It looked like my car went to a day spa for cars. Not only was my car fixed to it's previous condition but in both cases it shined and sparkled like it came new off the lot. They cleaned not only the car but also the windows and all mirrors, the headlights are crystal clear, and I'm pretty sure my carpet is cleaner than when I took it. It looked way better then when I take it to the car wash. It was spotless and polished to perfection. I am impressed with the work and with the people who work there and highly recommend people go here for their repairs. read more

Do not waste your time with this place!! The only reason I am giving them two stars and not 1 (or 0 if it was possible) is because the manager, Todd was very kind. Precision Auto Collision took over a week to complete the estimate on the damage done to the car and failed to submit to insurance which they made up some excuse about, never once called me to give me the estimate or to keep me updated on the progress of my car and repeatedly told me my car would be done "by the end of the week" or "the following day" in which each time it was not. Every time I had to go out of my way to call to get any type of update and every time Raphael told me he would call me "right back" or give me a call within a couple days, he didn't .... TERRIBLE CUSTOMER SERVICE. They will use excuse after excuse to try to cover themselves when they give you false information and truly do not care at all about working with you. Again.. DO NOT WASTE YOUR TIME HERE, even if insurance "recommends" them. read more

We were in a car accident and took our car here to get fixed. Dave took awesome care of us. We received daily updates and our car was fixed before the estimated date that we were given. The car look spanking new and they even detailed the inside and washed the car for us! How great is that?! They were professional, reliable, and I absolutely highly recommend getting your car repaired here. It costed exactly what they had estimated. read more

Crashed my minivan in a fender bender last month and had it repaired at Precision Auto. Worked with Rafael, he was knowledgeable and personable. The price and time he quoted for the repair were 100% accurate when I picked up the car. They worked with my insurance carrier, Kemper, and handled everything quickly and expeditiously. I highly recommend having your car repaired here. read more

Great experience! I didn't have to wait and it was finished in no time. Rafael gave me the best service when I walked in and Graham did an excellent job repairing my car! Thanks for helping me out on the holiday weekend! I definitely recommend their service. read more

Very pleased with the service. Free Thiel was really helpful and took care of the issues as needed. I liked the way they follow up the work and provide status updates. All the work was done in time. If you are visiting this place please ask for Fred and he will take care of things in a professional manner. read more

Rafael and the staff at Precision were professional and courteous. They repaired my bumper beautifully and on-time. The car came back washed clean and I couldn't be happier. They really go out of their way to please their customers. Thank you!! read more

My insurance recommended Precision. I took it there to repair the rear end of my car that had been backed into. Service was great. Car was done on time. Repairs turned out great and car was completely detailed when I picked it up. I'd definitely recommend them. Thanks Rob for your help. read more

Was in a small collision recently and was sent here from AAA. Jody made everything quick easy and simple. Couldnt have been any easier for me on my part. They did a fantastic job as well. Thanks again guys! read more

I definitely rate this auto body shop 5 stars. Was referred to take my car there for body work repair. Right when I walked in the door I was very kindly greeted by the gal who very quickly & efficiently set up my drop off & set up the rental car for me. Very sweet & nice. Jody Vargas did the estimate & was a little concerned about matching the paint, but when I was called in less then 2 weeks that my car was done & ready for pick up I was beyond thrilled with the work & the paint that was done. Paint matched perfect & body work perfect. I definitely recommend precision auto collision to anybody. The staff is amazing & the work they do is amazing. I feel like I'm driving a new car again. Thank you Jody & all at Precision Auto Collision. read more

My first time at Precision Auto Collision, and I couldn't be more pleased. Great service from the moment I stepped into their office. My adviser, Jody, let me know what to expect, and was transparent in discussing price and expected completion time frame for my repair. I would highly recommend this organization. read more

Mercury Insurance recommended Precision for a minor fender-bender (front end). Todd started the process and was very professional and informative. Jody expertly managed the repair and thoroughly explained the repair process and timing. He and the Precision team were awesome. The car was repaired in a much shorter timeframe than anticipated (this was much-appreciated since we were going out-of-town). The car was detailed inside and out and looked perfect! Kudos for a job well-done! Thanks for a hassle and stress-free auto repair. read more

I have been been dealing with Todd and Precision Auto Collision for 15 years. He has always been straight forward with me and did everything that he committed to. Their work is exceptional. I was originally referred to Precision by Mission Viejo Lexus and have used them ever since. read more

Took my car in for some repairs to the front end in mid-march this year. Let me start out by saying, if I could rate higher than 5 stars I absolutely would. The customer service was incredible, and Jody was wonderful to work with. Everyone at the office was so patient with me and my wild schedule, and worked very closely with me to make sure all the repairs were going as planned. The work on my car was amazing, and they even detailed the car, so when I picked it up, it looked brand new! If I ever needed repairs again I would definitely take any car back to Precision. I highly recommend them to anyone. read more

Excellent shop! I had a fender painted back in 2007 on my Infiniti (covered by my AAA insurance Comprehensive for $250). In 2013, a small section of the fender developed some splotches where the clear coat had worn through. I took the car into Fred Thiel to look at and found out that the paint work is warranted for the life of the car (original owner only) and that they would repaint the fender again almost 7 years later! They also got the job done in 2 days, which made my life easier. I highly recommend Fred and Precision Auto Collision. (Added bonus...the Metrolink station is across the street which might make it possible to avoid renting a car while they are making your car look new again. You can take the train to pick up your car!) read more

Well I thought that I would give them a shot even though they had quite a few one star reviews. As it turns out, they wouldn't even give me an estimate without charging me $100 for it. I've never heard of such a ridiculous business practice. There are a lot of good body shops out there, don't give business to ones that are arrogant and charge for estimates if you don't have a new car... read more

Five star service all around. They even cleaned my interior! Thank you so much guys. Great job.

Thanks to the guys at Precision my car is back in good working order! Todd and Raffy were both professional and pleasant to work with. If you are looking for an auto shop that you can trust, these guys are it! read more

Great customer service, excellent job repairing my car and reasonably priced. I worked with Gary and he was responsive, efficient, and polite. I would highly recommend this place! read more

After being rear ended by a truck, the insurance company sent me to Precision for an estimate. I decided to have them do the repair. Jody was very helpful and efficient. He communicated well with me through the process. As a courtesy, he touched up a scrape on my front bumper and my car looks better than it did before my accident. read more