This was my insurance preferred vendor and I can see why. They do great work and have outstanding customer service. You would think duh- every business should but that is not the case. Feel confident taking your car needs here. read more

Amazing professional auto collision services. Hands down. We will not take our vehicles any where else. Jodie handled our claim/vehicle with courtesy and expertise, updating us along the way through out the entire process. Thanks for everything. read more

This was my first time at an auto collision shop, I was happy with the repairs the friendliness and helpfulness of the staff. And my car was done a day early!! read more

I had recently been in a car accident and I was recommended by Acura dealership to take my car to Precision Auto Collision for my repairs since the dealership did not have their own body shop. Luckily, Precision Auto Collision was also a certified auto shop by Mercury insurance so I knew they had to be highly qualified! Sherly the office manager was very helpful and provided detailed information when I called to schedule an appointment. I dropped off my car on Wednesday afternoon and was greeted by Jody. He was very kind and reassured me that everything would be taken care of. He called me the next day to provide me with an update on the damages and the estimate on how much it would cost. He told me it would take about 7 business days for the repairs to be completed. They were so fast and precise, my car was ready to go a few days earlier than promised! When I picked up my car it was in pristine condition! I truly appreciate everyone's wonderful customer service. read more

Jody and Cheryl are awesome. Super kind and very helpful on getting my car in and out! Beautiful work on repairing my car. Precision Auto even washed AND detailed my car. 5 read more

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They did a great job on my wife's MDX. Quick quote, work and turn around. Very nice and professional and made my wife feel comfortable. Would highly recommend. read more

Could not be more pleased with my services! My technician, Jody, surpassed my expectations making sure every detail was perfect, prompt updates, and gave my beautiful car a squeaky clean touch it hasn't seen in a long time. I would definitely return hoping that won't be necessary for a while! read more

Graham, the manager, is great. Today I met another mechanic who knows what he's doing: Steve. An actual knowledgeable car person. But otherwise my experience here was a nightmare: after market auto parts (probably specified by AAA, which insurance I have since canceled). Each time I took this car from Precision Auto, it broke down; finally the manager Graham took my car under his wing and handled it with competence. Before then, the car was released to me once leaking (gobs of) radiator fluid, with the radiator grill put in incorrectly, and this is the time I know what was done. The other three times before this incident, I had to have it towed back to the shop, also had to do with the radiator. I don't know just what they did wrong, but it guaranteed that the car would stop driving! The result of my experiences with them persuades me that some of their repair people do sloppy, sloppy work, with no concern that they are endangering the innocent driver. read more

I was referred to Precision Auto Collision by a friend. This is a family owned business that really goes the extra mile for their clients. Quick drop off, quick service, and high quality work. I worked with Gary specifically but everyone there was super helpful. The final touch, I get into my car and they fully detailed the interior and exterior. read more

Avoid this place at ALL COSTS. I was in a collision and rear-ended while my vehicle was stopped, and the other car hit me going about 45-50mph. The impact was so hard that my entire center console shifted up and out, my whole back in was smashed in, and we had a gas tank and broken axle hanging down from the undercarriage. Needless to say - we knew this would be a total. Especially since my car was brand new (a 2016) and not even a year old. I was referred to this place by my insurance, AAA. From the beginning the shop was unresponsive. They said they would call me the minute my car came in so I could come down and take pictures and get my stuff out. A day goes by and I don't receive a call so I drive down to the shop to check on things myself and lo and behind, there is my car sitting in their lot. I speak with Raf and he tells me the car isn't totaled and there is about $6,000 of damage, and he already called AAA and got the OK to repair. $6,000?!? I knew there was no way that could be true. I start asking him about specific repairs - my crinkled hood, the uprooted center console - to which he said "I didn't see any damage there". We took him outside and walked around the car and pointed those out to him. His response was "I only briefly looked at the car, I must have missed those." What kind of car repair shop does a brief walk-around a wrecked car to estimate damage? I neglected to agree with the first quote and insisted my car be put up so they could asses the damage underneath the car and the damage to the frame. I shouldn't be having to insist that they do this - this should be a standard practice. Getting my car up and measuring the frame and undercarriage took another few days, even though I was told it would be done the next day, I had to keep calling back everyday for a status update. After the car was raised up and a formal "full" quote was sent to me, it came to about $12K in damage and that he was going to order the parts to repair it. I read through the quote and saw they were still missing the crinkled hood and snapped axle. I immediately sent him and email and called him to tell him not to order any parts because I do not authorize the repairs. At this point, I called them up and told them I felt they were trying to repair a car that should be totaled - just so they could make money. I called my insurance appraiser and he went down to the shop the next day and saw the things that were being left off of my quote. Raf then told AAA he did not want to work on my car anymore because he felt he could not "satisfy me" with the repairs and that I would have to pay the parts restocking fee. Good thing I signed, dated and kept a copy of the letter I emailed to him stating I didn't not authorize any repairs, because he lied to AAA he said that I gave him the OK to get started. That was the best thing to happen - my AAA agent recommend Caliber Collision and they were phenomenal! They were on top of everything and called me multiple times a day with updates. Well guess what - after their review of my car they determined the car had nearly $20K worth of damage and was a total. AVOID PRECISION AT ALL COSTS. THEY ARE IN THE MONEY-MAKING BUSINESS AND THAT'S IT. THEY WILL TRY AND REPAIR YOUR SALVAGE CAR JUST SO THEY CAN MAKE MONEY. read more

I went to precision based on my insurance company recommendations. I had to get my taillight replaced and some other minor repairs, but since my car is so old and I'm in the market for a new one this year we didn't go crazy! The bumper was bent and they simply made it look better and popped it out a little bit and didn't charge me for the "labor" that all these places will usually get you on. They don't try to nickel and dime you. If anything they talked me out of spending $500 on repairing paint and fully repairing the bumper since the car is an '04 & the resell on 4runners is pretty decent as it is why put money into repairs you won't get back?! Overall I spent $175. Everything took 30 minutes and everyone is very helpful and full of knowledge. Would definitely go back if needed in the future for body repair. read more

I was extremely happy with Precision and in particular the personal service from Jody. SO friendly and positive. Called to give me an update on the status of my repair. Precision detailed my car inside and out. - impressive since my repair (back bumper) was minimal. Everything was ready on the schedule promised. read more

I don't think there are enough positive things to say about Precision Auto Collision in Laguna Niguel. They have seen my family through numerous fender benders, etc. in the past 10 years & are a group of professionals whose integrity is known in our community. I would not even think about using any other Auto Body Shop in Orange County. Rafael Thayer (Assistant Manager), Todd Warner (General Manager) & their entire team are the best of the best! Not only do they repair/restore everything perfectly in a timely manner, but they are helpful to everyone who walks through their front door. I'm a 73-year-old widow now & really need business relationships that I can TRUST in my life. I would recommend them to anyone with total confidence! read more

These guys are the BEST. From Todd, Fred, Raffy, Lisa or anyone of their staff members you can always expect service with a smile. Every time I have used them, whether it was the Porsches, Mercedes, BMW's, Suburban, Honda or Kia, they have always completed their work impeccably. I have been taking our family cars there for over 25 years. Trust me, I'm not one to be pleased easily, kinda anal about the workmanship, but they have always delivered on time and the job was flawless. They are one of the few body shops that have been in business for over 30 years and even their staff have been there forever, many with grey hair now............... I'd HIGHLY recommend them. Thank You Guys read more

This is the best experience with a vehicle repair that I've ever had. Everyone that works there went above and beyond. Everyone!!! I've used them many times before but how do they get better!? They have! I even recommend the people that cause the damage to my vehicle to them. I'm lucky that AAA has them on the preferred list because I don't think I will ever use anyone else. If you read this review and it helps you to decide then that will make me happy because they deserve for you to at least use their service even if it's not related to a claim. I know I will. Keep this in mind, I don't do many yelp reviews unless the place earns it. Thank you all. Don't hesitate and go there. read more

Another amazing job by Todd and his crew at Precision. Whether it's a minor scratch or a major job, you can rest assured it's going to be done right!! There's a reason the car dealerships use Precision Auto Collision and that's the same reason we do too!! They are perfectionists and always do an amazing job. The staff is very welcoming and very friendly. After all these years Todd and everyone at Precision feels like family. Thank you Todd!! read more

My first experience with this incredible establishment. I had a fiberglass door panel break away from the clamps affixed to my car. I took it to my dealership and was quoted a four figure price to replace it. A wonderful neighbor, Linda, advised me to visit Precision for their input. This is where Graham enters the picture with his assessment that the panel could easily be put back into place at a minimal price. When I say minimal, I am referring to a cost of a quick, simple lunch that we all have enjoyed!! I sat in their office while my car was being worked on and was able to meet the office team. Such incredible group of individuals. Five stars to this business without question. Thank you, thank you! read more

This is the second vehicle I have had work done and both times the service was A+ and the workmanship was perfect. The first time was a major repair and this time it was minor and I was in and out. Even the staff was so great to my son with entertaining him and candy, huge bonus. Thank you to Todd and his team. read more

I purchased a new BMW in November of 2015 and, only 5 months later, my wife's less-than-stellar driving skills took hold of the car and crashed it. I called my insurance company to start the claim and had a few shops in mind in the Los Angeles Area, but Mercury recommended Precision Auto. Precision seemed decent, they had good reviews, and I saw a picture of another BMW on their Yelp page, so I cautiously agreed to go with Precision since it was only a couple miles from my home. Dave was my assigned contact person/advisor. As a side note, upon purchasing my BMW, I took it to a detailer to have the paint polished and all the swirl marks removed (dealerships themselves cut corners and have to compromise washing techniques to keep their large inventory clean on a daily basis). Since that detailing, I had maintained the car on my own so I was familiar (and anal) about getting the work done correctly. I had the car towed to Precision and called Dave the next morning to tell him I didn't want the car washed after they completed their work. I preferred to do it on my own, specially since I had just had the paint reset and cleaned. He insisted they could do it and said they are actually a Detailing Business as well (this ended up not being the case-as evidenced by the pictures). As the work progressed I would periodically check up on the progress and ran into another issue when he tried to replace the tires on the vehicle (one the tires was punctured during the collision and needed to be replaced). He insisted that he had worked on several 2015 BMWs and they they did not have Run Flat Tires, but I insisted otherwise. We went back and forth on this and I settled by saying "can you just agree to check on them and make sure you're putting on the correct tires", and he agreed. They ended up being Run Flat Tires. When I finally picked up the vehicle two weeks after the accident, we agreed on a time of 5PM. I was available earlier and called him around 1 and asked if I could pick it up around 1:30, to which he responded "No it won't be ready, I still have to my detailer detail the car". I didn't mind this at all. Given that the paint finish was important to me anyhow, I would much rather wait. Plus I was available all day so there was no rush. Strangely, Dave called me back about 45 minutes later to let me know that the car was ready and I could pick it up. Either they hired 8 detailers to work on my car simultaneously and got it done that quick, or he never detailed the car...its the latter. I went to pick it up and noticed it was dirty, there were water spots all over, and the paint had raised specks of [insert here]. I still don't know what it is, but it almost seems like paint/dust that has adhered to the surface and won't come off. He said he would take care of it and to bring the car back. I brought the car back approximately a week later and he basically washed it well and maybe added some quick detailer spray to it-but the dirt is still adhered to the paint. He gave me a business card and basically said I could call the detailer and have him do it on my own dime. This is the first claim I've had to file and it had been a big pain in the rear. And Precision has made the process much worse than it needs to be. The frustration lies in a brand new car with random particles on the paint that were not there prior to the accident. And I will give credit where its due. The mechanical functions of the car are great. Runs excellent and have had no issues with the repairs (which included multiple systems including steering, suspension, lighting & body). But the added issue with the finish of the car is frustrating and makes me recommend going elsewhere if you worry about the details in your vehicle. read more

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Great experience! Took my car here because mercury insurance recommend them to me since they were close to where I live. They originally said it could take 6-7 days, called me after 4 days saying it was ready and I was like shit yaaaaa. When I arrived to pick up my car not only did it look like brand new, they completely washed and detailed my car inside and out...I was STIIZZZZZOOKEEEDDDD. SIDE NOTE: everyone there wears Hawaiian shirts.....it takes balls to wear Hawaiian shirts when you work anywhere else but a tiki bar in Hawaii, so you know your in good hands. read more

Wow. All I can say is wow. Impeccable service and a shout out to Gary. I had a shopping cart damage issue and decided to forego the expensive job of making it like new and use touch up paint. Gary offered to help and he applied the touch up paint and made it almost next to new. I offered to pay and he said absolutely not. His pleasure. It's been such a long time to find a place where people actually care about you. Thank you again for all your assistance and saving me $$. Your business is definitely on the top of my recommendation list! read more

I had a tree fall on my car last summer. My car was taken to this shop, thankfully. They did such an amazing job. They used only factory Mercedes Benz parts and paint. They literally made my car look brand new, it was a 2018. I had to take car back after 30 days for a rebuffing, which is normal. Wow they did a complete detail at same time and impressed the hell out of me. I did have a small issue with the gas lid/door not closing correctly. I called and they had me bring it in and fixed it the same day, no charge. Thanks to all the staff and guys in the shop for a job well done. One last thing, they were kind enough to drive me home and pick me up when car was being fixed etc.-GSH read more

I just picked up my car yesterday . First of all Jody Vargas provided me with excellent service ! He kept me up to date with the insurance approvals and my car was ready exactly when he said it would be . My car looks beautiful ! I highly recommended Precision Auto Collision and Recommend that you ask for Jody !! read more

My daughter needed repair to her new car. Unfortunately, she was in an accident and had a fair amount damage to her front end. We dealt with Jody directly. He was amazing. He kept us up on all updates and progress of the repairs. We were quoted 2 weeks and the car was finished in 1 1/2 weeks. The entire process was efficient and painless!!! Nice to deal with people that are knowledgeable, but at the same time they are joyous. So refreshing when so many people give you false information and never smile!!! Todd, the manager, made sure that we were taken care of promptly when we first made the call to make the appointment. Thanks to everyone at Precision who made the teenagers first accident as minimally painful as it could be. Much Aloha to you all! Renee Faukner read more

I have had my car for 13 years and have taken it to Precision several times over the years. Accidents happen. They have always done excellent work and restored my car to its previous state . The time they take to complete the work is reasonable. My car is always washed and very clean when I pick it up. The staff is awesome. They go out of their way to assist me with whatever I need. Calling the rental car company, getting me water, explaining the repairs or getting my personal belongings out of my car. My most recent trip to Precision in July after an accident, Jody assisted me and provided me with a quote on some extra work I wanted done. The price was very reasonable and the work was excellent. Thank you Precision Auto for always taking such good care of me and my car. read more

I got rear ended in mid March. The person who rear ended me had really crappy insurance. I ended up taking my car to precision after having Infiniti of MV recommend them to me. They were incredibly prompt and guided me through the insurance claim process as I had never dealt with being hit before. Sheryl was absolutely amazing and scheduled me for a same day appointment after that Rafael continuously contacted the adjuster who was so hard to reach! After about a week and a half my car was ready! The job looks impecable and to be honest I was surprised my car could look better than it did before. They put a fresh coat of paint on my bumper and made sure everything was perfect. I am incredibly happy and thankful, couldn't have picked a better place to take my Infiniti! read more

The staff at Precision are so professional. Jody is a great communicator and friendly. The work they do is outstanding and timely.

Recently someone ran into my car while it was parked and ruined the door. I have been a loyal customer at Precision Auto Collision for many years and my experience with them this past week is exactly the reason why. I had my car door fixed and repainted in just 6 days! Amazing work in such a short amount of time!!! Jody V. was the guy who took care of me and I highly recommend reaching out to him! read more

Solid work by the folks here at Precision! Brought my vehicle in here as it was the closest recommended "Mercury Approved" repair shop in my area. Dropped the car of before a week of traveling for work and I was updated via email by the shop/Mercury during stages of the repair. Returned home and picked up my car and the repair work was excellent. I am pretty particular about my vehicle but to my surprise there were no flaws that needed additional attention. It also appears they did a detail on the vehicle too before pickup. read more

Precision Auto Collision - Before and after. - Body Shops Near Me - Laguna Niguel, California

Obviously having to take your car to a collision repair specialist can be aggravating but I highly recommend Precision Auto Collision. Besides being knowledgeable, they are very easy to work with, trustworthy and professional. 5 stars for sure. read more

My car looked new when I got it back. They did a great job on body work and paint.. I thought they detailed my car.. Anyway great job. read more

Had my car repainted here because the clear coat for my roof and hood was gone. They did a great job. I have a carwash guy was my car weekly and he said it was a great job and was very impressed. Sheryl in the front office is super friendly and RAF was super helpful. If you want a good paint job for your car this is the place to go. read more

Had some work done this week. Great quality. Very customer centric. Third time we used them and highly recommend their business. John F Laguna Niguel read more

This place did an awesome job with my car! The service and the team that works here are so kind and fast acting for the customer. Gary was the one who helped me out, and they even got my car all cleaned up, and ready for me to return my lease. Would highly recommend this place! read more

Came during my lunch hour with no appointment after someone did a minor hit and run on my vehicle. I was quickly attended to by Jody who took my car in and was able to buff out the scrapes. He literally took 9 min to fix it. My car looked like no incident ever happened. Thanks again for your help!! read more

Todd and the friendly staff at Precision auto collision are lifesavers! They get the job done as quickly as possible and their work is impeccable. I was told my car would take a week and a half then on day 4 I got a call stating that my car is ready to be picked up. Not only was my car ready, it was perfect again! Incredible work guys! HIGHLY RECOMMENDED Gabe T. read more

Hi Everyone, I rarely write reviews, BUT I really needed to let everyone know about Precision. They are by far the BEST auto repair organization I've ever come in contact with. From the very start they were professional and treated me with the utmost respect. Gary, in particular, handled the repair of my BMW. He was timely in keeping me informed about the progress of my car. He even suggested I rent a car at Enterprise (since it was completely covered under my insurance policy) and drove me over to the rental car company. When I picked up my car, it was PERFECT! They even cleaned it inside and out-a beautiful detail job! I even received a call from Gary after I was home with my car. He wanted to ensure I was completely happy with the job. If that isn't old fashioned customer service!!! Wow!!! I hope anyone who has an accident with their car calls this company. I wish to extend my gratitude to Gary and everyone who helped me at Precision. God Bless!!! Stephanie read more

These guys did an awesome job repairing my car. Jodi was very professional and transparent with me, and returned my car looking better than it had came in. They even threw in a free detail, leaving the car spotless inside and out. I would 100% recommended taking your damaged vehicle here. read more

Can't say enough good things about these guys! First met them when they did flawless work repairing our car from a serious accident several years ago. And most recently, I hired them to do some custom work on a new car, including some difficult factory metallic paint matching. The results were meticulous, stunning, and done in record time. Wow. As a bonus, everyone on the team is personable and attentive. Special shout out to Todd and Graham. Thanks guys. Highly recommended! read more

Taken several cars for repairs over the years. This business is first class. Incredible customer service, I always work with Todd and Fred, along with incredible work, Honest and professional.Highly recommend!! read more