"There were Giants in the Earth in those days" I caused a severe rear-ender crash in December. But my 10 yr old VW Tiguan, despite its caved rear, still had its 4 wheels and an engine and drove well. So I opted to leave it as is, and made no claim. Five months later, the rear hatch inexplicably stopped clamping shut; it closed but wouldn't latch in place. I took my car to four auto inspections, count 'em 1, 2, 3, 4. Two informal, two professional. The 4th was a local dealership where I was told that "major repair" -- retracting the crushed bumper so as to realign it with the door latch above -- was required. I believed them, - but every effort of mine to garner an estimate of the cost failed. First, formal "diagnostics" would cost $199 up-front before any estimate could be offered. Indeed I was advised 'Better to buy a new car -- It's not worth the cost of repair,"' I was told. Similar to the advice of the other 3, I understood the problem was the damaged bumper. I am a retired physician. Back in the day one cared about the patient before the bill. Before addressing treatment one did something called a "physical exam." No one examined my car. They looked at it, they knocked on it, but all quit after one look at the crunched bumper. My neighbor, on a chance encounter, recommended one more try, this time, she said, with Precision Auto Works of Wakefield. I drove there immediately, but on the cusp of the Memorial Day weekend. I felt welcome. A preliminary eval was inconclusive and I was asked to return after the holiday. I did. 'Skip' Girard walked out to the car with me. In ten minutes he'd opened the hatch, removed the contents, lifted the fiber board floor, examined down to the steel bolts. "Hmmmm," he said. He asked a few questions, eg. had I had another rear-end crash (Oy vey ! No.). He glanced up at the overhead door latch. Played with it a moment. "It's this piece of latch," he said. "It's broken," and showed me how. Not the bumper ! He ordered the errant latch and told me to return 2 days later. I dropped off my car in the morning. It was fit & finished before noon. The repair entailed less than Skip predicted, so $200 was knocked off the initial estimate. The bill, parts & labor, came to $600 ... instead of $6,000 +, forewarned by the dealership. Girard is as unassuming as they get. A man of few words. No fanfare. No wasted effort. No bluster nor certainty until he examines the problem. Never did I have any sense that cash was the driving interest of our encounter. Honest appraisal followed by honest work. A Giant among men such as is hard to find nowadays. Treasure this man. I am over-the-moon grateful to him, as well as to Precision Auto Works. If ever you need a 2nd (or 5th !) opinion, or auto repair work done, do not pass go; take yourself straightaway there. Ask for Skip. Dave Ed. Lounsbury, MD, FACP Wakefield, MA read more

Had to have my car repaired after a rear-end collision and brought it to Precision Auto Works of Wakefield after reading nothing but fantastic reviews on line by other satisfied customers. And, my God, they were not wrong. This was my first experience with this shop and could not wait to write this review. From the first step into the reception area, I was greeted with such friendliness by the women that manned the front desks. After taking pictures of damage, I was explained in great detail what was to be done and that it would take exactly four days to complete the service. Everything was done to the T. When I picked up my vehicle, once again, they went over every detail of the repairs and showed me what was done to each and every section of my car. I was beyond ecstatic by what I saw. I said to my husband when I got home that it felt like I was driving a vehicle that just came off the lot of a dealership. Precision went beyond what any other auto body shop that I have ever dealt with in the past would have done. It was washed, the interior smelled fabulous and it was spotless, not to mention even my tires were shining. I raved about this place so much, that my sister who had damage to her car and had not planned on doing anything about it changed her mind after I sang the praises of Precision Auto. My definite go to for any future auto body needs, but of course, not hoping it will be too soon. Thanks, everyone. You are to be commended for your great business values and attention to detail for your customers. Sue Russell/Reading MA read more

I needed some front end damage repaired in the spring. I compared prices at 3 local auto body shops. All of the estimates were about the same, but Precision was the only one that would do my car in one day (others were looking at 4-5 days). I work in Wakefield, and they agreed to drop me off at work and pick me up when my car was done. It was done earlier than expected, after about 7 hours. I was thrilled that I did not need a rental and my day was not affected at all. They were able to keep the price low by using a spare part that I had, and by obtaining some used parts for the repair. Since then, I have needed some minor work on two different occasions. First, a small piece fell out of the bumper they replaced. I called to let them know I needed the part. When it came in, I brought my car in, and the owner fixed it in about 10 minutes, free of charge. Last week, I pulled too far over a curb and loosened something underneath my car. A screw fell out, causing it to drag on the ground while I was driving. Again, the owner fixed it free of charge, even though it was clearly my fault. I cannot say enough positive things about this shop. I am glad to have a local auto body shop that is trustworthy, timely, and reasonably priced. I also want to note that I had to wait about 6 weeks to book the repair - I was originally not happy about this but after such a positive experience, I would do it again. Don't be scared off if your appointment is weeks or months away - totally worth it! read more

I had an accident three days before Thanksgiving I took it to Precision and Eric got my truck in and out in three days from start to finish. The work was done right and I am one of those fussy guys.(A real pain in the Butt). When I picked it up it looked like it did the day I saw it in the show room at the dealer. I could not be more satisfied it LOOKED GREAT. That weekend I took it to have some work done at the dealer and notice someone shot my truck with a BB gun leaving a nice round chip in my door. Once again I went back to Precision and they fixed me right back up looks like it never happen. I picked it up and it looked fabulous cleaned and wash up I can't say enough about this shop. Eric and Megan hit a home run with me the customer service is second to none. If you are in need of a clean and honest place to take you vehicle for body work this is the place to go without a doubt. My truck is my baby and they treated it that way it is Triple black Chevy 2500 HD Duramax 4x4 crew and it looks brand new thanks to the team at Precision Auto Works Of Wakefield. I will be a customer for life thanks to you and your staff. Mark W Haverhill Ma read more

I highly recommend Precision Auto Works. I was rear-ended recently and had an estimate done at a local shop, their next appointment for the work to be done was 4 weeks out. I was able to work with my insurance and Evelyn said they could that my car in 2 days. They worked with a local car rental to schedule a loaner when my car was being worked on. They drove me to the rental place after Skip reviewed and took videos of my car and the damage. Evelyn was in contact with me they the week about the progress on my car with waiting for parts and when they were working on it and that it would be ready for pick up the next day. I went to pu my car and Skip explained what they replaced and what was original. They used Honda parts with approval from insurance. My car was cleaned inside and out! It looked brand new because when I brought my car in, it was covered in pollen!! Evelyn and Skip were so nice and really explained the process. They were the silver lining in an unfortunate accident. read more

I have been an automotive enthusiast and have been around the industry for over 15 years; the question I often get is "Can you recommend a good paint/body shop?" which I usually don't have a good answer for. After bringing my car here, I can say with confidence that Precision Auto Works will exceed your expectations as a professional body shop. Eric helped restore and touch up my BMW M3 (which looks new again) and I truly felt he took care of the car as if it were his own. Eric took the time to explain everything to me and walk through the process with me. Not only was the final product beyond my expectations, but I was impressed to see the entire car was cleaned and detailed before I picked it up. Eric and staff were friendly, helpful and extremely professional. The communication throughout the process was excellent. If you are searching for a body shop, take it from a very picky customer, you can be assured your car will be in good hands here. read more

I just picked up my jeep today from Precision Auto after it was hit in a parking lot. They did a phenomenal job on it! Eric was extremely professional and very accommodating to my schedule and needs. On top of repairing the damage from the accident they where able to fix some spots that I had caused over years of driving. My jeep looks brand new and I couldn't be happier with the way it came out! Precision auto is very reasonably priced and they did all I had asked in a timely manner. They also repaired my overhead sunglass compartment that was broke and replaced a headlight that was out without me even asking or saying anything about it. In addition to all that they also detailed the inside of my jeep and it looks amazing both inside and out!! I am very pleased with the work they did and I highly recommend them to everyone in need of any auto body repair. Thanks again, Eric and the rest of the crew at Precision auto for a job well done! read more

I cannot stress enough the professionalism and service at Precision Auto Works. Eric and his entire staff went way beyond the call of duty for me with their awesome service and advise on how to handle my Insurance Company to settle for my vehicle that was totaled. Before Eric was convinced that my car was a totaled because of safety issues, he worked hard for 2 months to make sure that it was to my benefit not to repair my vehicle. It is so obvious that Eric is not just in it for the money. I have been driving for over 50 years and had my share of working with body shops all over the country and Eric at Precision Auto Works just blows away everyone I have ever dealt with. I couldn't be happier with the final results. If anyone goes anywhere else to repair your vehicle, shame on you. Thank you so much, everyone at Precision Auto Works of Wakefield. Arthur Strasnick read more

After our car accident, we decided to take our Honda CVR to Precision Auto Works because the location was perfect for us and I had come across a few reviews elsewhere that had nothing but praise for their business. Let me tell you, these guys are TOP NOTCH! The communication with my husband and I was excellent in regards to what was happening with the car, they worked directly with my insurance to cut the wait time down significantly, and when they tell you that they will call you back - they actually will! My car was ready when they told me it would be, and when I went to pick it up, my car looked better than the day I bought it! The paint job was flawless and they had detailed and cleaned the outside AND inside of my car! I give this shop my highest recommendation and will be recommending it to anyone looking for an excellent service auto body shop in the Wakefield area. read more

Eric, Skip, and the staff of Precision Auto are 2nd to none in New England. My 9 month old Outback was rear ended by a sedan which bent my factory trailer hitch, dented the floor under my spare tire, cracked my bumper cover and creased my lift-gate. They put my safety first and with no questions asked ordered a new rear floor from Subaru to maintain the structural integrity of the vehicle. All other parts factory as well. The paint work is head and shoulders above anyone else. They were able to match and blend, the color, depth AND texture of my 3 step crystal white pearl factory paint job. I got a tour of the shop with new paint booth and it is very clean. Front office ladies Elaina and Jamie are very friendly and courteous. Recommend making trip to Precision from anywhere in greater Boston. Art P., Billerica read more

Amazing service! My 2016 Audi was damaged in a not-at-fault incident. Precision Auto repaired that damage and even went as far as to fix an issue with my coolant cap, positioned on the opposite side of the damage caused by the accident-- No extra charge! Precision Auto finished off their service by giving my car a good detail! I am impressed with their work and am also very happy with their customer service. Elaina worked with the Insurance Agency to make sure I had a rental car ready to go as soon as I dropped my car off for repair. She also kept me informed throughout the period of time my car was being serviced. Upon my arrival to pick up my repaired car, she explained all the work that had been done on my car. Dealing with Precision Auto was a great experience; I definitely recommend their service!! read more

After researching top rated auto repair shops in the area via Yelp, we decided to try Precision Auto Works to repair our 2018 Lexus. My husband brought the car down to get a repair estimate and was impressed with the facility and the service he received. They made an appt for us to bring the car in the day after Xmas and said it would take 4 days to complete. The car was ready EXACTLY when we were told it would be (4 days) and it looked amazing! Last summer we had a nearly identical dent/scrape on this same car, except we brought it to our local Lexus dealership for repair - it took them 3 1/2 weeks to fix the car. Needless to say we will never go back to the dealership for body work and we're thrilled to have found Precision Auto Works! They were nothing less than AMAZING! read more

I am incredibly impressed with my experience starting with my first phone call. I was in a car accident and called to coordinate the repair. Eric stopped me to ask if I was OK before hearing anything about what was wrong my car. This set the tone for the entire experience. When I dropped off my car, they had already arranged for a rental and drove me to Enterprise to pick up the rental. Eric called me regularly to keep me updated on the status of the repairs, explained everything that was done to my car in detail when I picked it up, and then took care of the rental return. AND...the car looks brand new. As another review mentioned, my interior hasn't been this clean since the car was brand new! I will definitely go back and would highly recommend them to anyone! read more

I had an unusually simple accident while at work that compromised my bumped and the structural integrity of the crash safety mechanisms in my vehicle. It was difficult timing, and Eric was able to assess and explain to me what was wrong, and what needed to be replaced. After ordering the parts and delicate painting was done on the bumper to make sure the colors matched perfectly, I picked up the car the same day I dropped it off. They honored their quote, and were extremely professional. The thing that stuck out the most to me was that he shook my hand before and after each encounter, which I simply consider good business. Many places (including body shops) have lost this practice. I would bring my car back for any unfortunate events if any were to happen! Thanks you!! read more

My 2014 Honda CRV was nearly totaled after a serious accident on 93 north. The airbag was deployed and luckily I was not seriously hurt.My insurance company sent the car to Precision and I am so happy they did. Eric and his staff are professional,courteous and kind. When I got my car back after 8 weeks!!! It looked like the day I drove it away from the dealership.They called regularly to give me updates. No one ever wants to get into an auto accident big or small but if you do, this is the only place to go and I'd never go anywhere else!! Eric is the owner and prides himself on doing the best job for all his customers. Well,you exceeded my every expectation. Thank you again. Maureen D. Medford,Ma. read more

If you're looking for a repair shop, you don't need to look further...I highly recommend Precision Auto Works! Between diagnosing the repairs needed, handling the necessary communication with our insurance company, and even arranging a car rental for us, the service was outstanding! From the front office to the back of the shop, we met really great people who made the whole process easy for us. When my husband and I picked up our car, not only did the repairs look great, but it was returned to us in better shape than we left it on the inside--Precision even cleaned our floor mats! Now that's service! Thank you Precision! Karen Reading MA, not California read more

I cannot say enough good things about this company. I was in an accident and 20 minutes later called them and they were more concerned if I was all right over getting my business. From the start, nothing but great customer service, my insurance company wanted to use used parts for the repair, and they would not allow that. I called several times to check on the status of the repair and Eric never let on that I was a bother, even though I am sure I was. You would never know that my car was in an accident - looks brand new and the car was returned to me in mint condition. Thank you, Eric and staff, for the exceptional repairs and customer service. read more

Can't say enough about Precision! This was my second experience with the auto body shop. Eric and his team are a remarkable group! Both times resulted in impeccable repairs. From the minute I contacted him, Eric was thorough and very trustworthy. You can tell he truly loves his work. Precision helped accommodate my schedule. The staff coordinated a comparable rental car for me at a great rate. And they finished their work prior to the estimated return dates. If you're in the unfortunate circumstance of a car accident, your disappointment will end as soon as you contact Precision. My car looks brand new! read more

My car was damaged when valeted in the Boston Seaport District. I was fortunate that the valet was present when the junior driver with a Jeep hit my car. He was able to get her license and insurance information for me. The hood, right quarter panel, bumper, headlight, and door were damaged. I brought the vehicle to Precision Auto Works on someone else's recommendation and they did an absolutely fantastic job repairing the car. They kept me informed for the 3 weeks it was being serviced. They detailed the inside as well as the engine compartment, too. They deserve an A+ rating. read more