As an Elite Squad member, it is rare that I give a 5 star rating. The company has to hit several "over the wall" benchmarks to get this rating from me. The team at 1st Class Auto Body has hit the highest level of benchmarks and standards that anyone can ask. I've been their three times. Two with my new Tesla and previously with my SUV. I scuffed up my new Tesla getting use to the wider body frame and they went above and beyond to get the correct red color for the scratches, but, also lent me a loner car (a luxury sedan) free of charge while my car was tied up for three days. Since I was paying for this myself, they were more than fair on the price, in fact coming in below the estimate. They detailed my car before I arrived to pick it up. Looked showroom quality!!! Do yourself a favor next time you need help. 5 stars and well deserved!!! read more

1St Class Autobody - This scratches off the front skid plate. Showroom worthy!! - Auto Repair Near Me - Wakefield, Massachusetts

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Best experience I have had at an auto body shop ever! The owner is so personable and friendly - and so is the rest of his staff! I will continue to go to them for a long time! read more

The side of my Fiat 500e got hit, and before I knew who was determined to be at fault and how it was going to be paid, Bob and Jim took a look at it, popped out a folded door so that it wouldn't get more damaged, and gave me advice for inexpensive fixes to try first. I took it by a mechanic to see if we could get the inexpensive fix done (alignment), but the mechanic said that it was going to need a new strut and control arm, and likely wheel bearing. The other party's insurance adjuster came by and quoted the repairs without that originally. When it was determined that the other party's insurance would cover the damage, I only needed to give them the claim number and 1st class took care of the rest, including making sure that everything that needed to be replaced actually got fixed, including what the independent mechanic had mentioned. I got an insurance supplement a few days later with the adjusted number and then it was just waiting for parts. Throughout the whole process, I got updates via text message, and they finished a day earlier than they promised, complete with a car detail. When I got the car back, it drove perfectly, all the paint exactly matched and even looked better done than the factory job. I really couldn't ask for more out of a body shop, everything was easy and straightforward. read more

1St Class Autobody - Picture of the car after it was fixed by 1st Class - Auto Repair Near Me - Wakefield, Massachusetts

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I had an accident and my car was repaired by First Class Auto. They did an excellent job and I would use their services again. Also my car looked liked new when picked up. read more

From the start, Samantha was very helpful. She got my car in the next day and managed everything with my insurance. I even got text messages from 1st Class with updates on my car. Everything was so simple and exactly how i wanted to keep me informed. I picked up my car a couple weeks later and everything looked great. Recommend to anyone and would go again if needed. read more

I took my 1988 Corvette convertible to Bob at 1st Class after it was damaged by a front end collision. I spoke to Bob about changing the color of the car completely. I explained that I did not have a large budget. He gave me a fair and affordable quote and I agreed to have the work done. I dropped the car off and they did the rest-they worked with the insurance company for the coverage and he booked my rental car for me as well. They gave me an estimate on how long it would take, and they completed it 3 days early! I have owned almost 50 cars in my life-I can honestly say that 1st Class gave me the best paint job I have ever had. If I could give 6 stars, I would! read more

1St Class Autobody - 1st Class paint job from a 1st class body shop-Thank you 1st Class Auto Body! - Auto Repair Near Me - Wakefield, Massachusetts

Delivered car as promised. Friendly staff. Text updates on status of the car. Car came back perfect would never know it was in an accident. read more

I brought my mother's Audi to 1st Class Auto Body last week to have a noticeable scratch on the drivers side door fixed. The entire staff here were professional, friendly and straightforward. The team buffed the scratch out while I waited and it looked great. Better yet they didn't even charge me for the work. Super impressed by the operation they run here - even their waiting area was inviting and extremely clean. I would return here every time. read more

Staffs are great and knowledgeable. Had to bring my truck back for a very minor adjustment. They accommodated my needs and were able to adjust the minor repairs that same day. I would definitely use them again. read more

Bob and Jim at First Class are amazing. Never had a business meet it's name as much as "First Class" has. As a local mechanic I send lots of people there and they do truly deliver each and every time. They are a true asset to this community and I would never hesitate to send anyone there for any auto body needs no matter how big or small. read more

i would definitely go back! my car came out great. Sam who works in the office was absolutely wonderful. she made everything so easy wether it was the rental car or her talking with my insurance company. read more

Just had my 2017 Ford Explorer repaired at 1st Class Auto Body in Wakefield. Work was excellent and car ready in time promised. I have used this shop before and have been very happy each time.Great people to work with read more

I recently had my car fixed here after a fender bender on Storrow drive. I highly recommend! Excellent communication throughout (text message updates are great!), easy access to rental car/Enterprise, worked with my insurance company directly.. couldn't ask for more read more

Got in an accident that left my car undrivable(the wheel was bent in). My insurance listed this place as one of the body shops they worked with. I called them up, gave them my claim #, and sent them the damage appraisal and they did everything else for direct billing with my insurance. The guy I spoke with there actually took the time to communicate with me. Mechanics I've dealt with in the past have a tendency to be in a rush, talk and talk right over my head (I'm not a car person), and dismiss anything I have to say. This place even detailed the inside and out of my car before returning it to me. I would recommend this place because: -they get the job done -they treat you like a human being -they do all the leg work in dealing with insurance read more

I dropped my Honda Civic off to have the scratches on the front bumper fixed . They did a great job! I dropped my car off in the morning, and it was ready a few hours later. They detailed it as well. I also got a ride to and from work. Highly recommended. read more

Considering how stressful car accidents can be everyone at 1st Class Auto Body was top notch. They were courteous and professional. They made scheduling the appointment for my car repair and rental very smooth and easy. They communicated with me throughout the repair process and had my car done in a timely manner. I would definitely recommend! read more

These guys do the most amazing job! I live in Watertown and went to them in Wakefield because that's how good they are. You will not be disappointed! read more

It is always my pleasure to write a few words to commend and recognize excellent service and to say thank you. When my pickup truck was damaged in an accident and after being informed no one was injured my first thoughts were; can it be fixed and how long will it take? Getting the vehicle fixed and returned to me quickly was my priority. Of course... I "needed" my truck fixed right away! The process at 1st Class AutoBody was streamline and 1st Class kept me informed with consistent updates that included accurate timelines. When I popped into the shop a couple of times to inquire about my truck a busy front desk listened to my comments and questions; when necessary my concerns were passed onto management and these matters were promptly addressed. 1st Class AutoBody listened, they kept me informed and treated me with courtesy. The truck was repaired to my satisfaction in a timely manner and I drove away with my truck 100% satisfied. Oh, and with a reduced heart rate! Like all consumers, I have choices; I chose 1st Class AutoBody; in doing so, I drove away a very happy customer. read more

If you are working with your insurance company on a claim, these guys will get the job done. However, if you come to them looking for some auto body work that isnt attached to a claim, I suggest looking elsewhere. I brought my car in to get its exterior body reconditioned, and requested some feedback on a repair to a rear reclining seat on my SUV. The summary: the communication from the specialists I dealt with in the original consultation misled me to beleive I was getting more work done to the car than what was delivered. They charged me a lot of money to paint small surfaces on my car, install an undercarriage plastic shield and unnecessarily suggested I replace a the entire back reast of my SUV (around $350) instead of attempting to repair it. I ended up reparing the seat myself in 30 minutes time with a pair of pliers, a screwdriver and some lubricant. In the end, I was truly disappointed and will not return nor recommend. My expectations were not met and when I questioned the work they responded with an essential "oh well, that's what you get, go elsewhere if you dont like it". I am too a small business owner and I try to ensure my customers are happy if i promise to deliver a service. They were certainly not interested in seeing my business again - probably because they get plenty of business from insurance claims so I am simply a drop in the bucket. read more

I had recently been rear ended and needed quite a bit of work done on the back bumper and exhaust pipe. I found 1st Class Auto Body through the Liberty Mutual app, and I am SO glad that I did. These guys will be my go-to mechanic from now on. The staff here went above and beyond in customer service AND repairs. I had so many questions and concerns and both the mechanic and the front desk answered them for me. Moreover, they took it upon themselves to take care of the paperwork in order to assist me in getting reimbursed for my rental car. Text messages were sent with updates on my car on a daily basis, and when it was ready to pick up, my vehicle was not only fixed but also spotless! Thank you, 1st Class Auto Body, for making this such a seamless, non-stressful experience! read more

1st class Auto Body is fantastic. Samantha was especially helpful and Jim was always there for an update. They did a great job on my car and I couldn't ask for anything more. My car looks better now than when it went in. This is actually the second time I've used them and both times they exceeded expectations. Thank you 1st Class! read more

I'm so glad I got my car fixed here! They fixed my car after an accident and gave it back to me looking brand new and all cleaned up including the interior. They were professional and thorough during the repairs and kept me updated through the entire process. Will definitely use them again for any issues in the future! read more

I brought my 2015 Toyota Venza to 1st Class Auto just this month for rear end damage and I have to say they did a fantastic job. Michelle in the office is a great and caring person she listens to all your concerns and answers every question you have and if she don't know the answer she will find out. I would also like to mention Bob he was a great guy very personable and also answered every question I had. They had my car ready sooner then I thought was possible and it came out FANTASTIC my husband and I were extremely happy. They even helped me with a rental for the days i did not have my car. It"s the best choice you can make for auto body work they really are 1st Class !! Ed & Patty Ducette read more

The name of this business speaks for itself. 1st class in every way. I went to them to have some work done on my Subaru after a minor rear end accident. Erika, the office manager, was incredibly helpful, super organized, and knew all about how to handle my insurance company. I literally showed up, handed them the keys and that was it. They also have their own rental car service which was really convenient. Not only did they fix the damage to my car, they also detailed it before returning it to me. How awesome is that?! I can not say enough about the quality of work and customer service of this shop. Highly, highly recommend! read more

Have dealt with Rawson Auto Body in the past, but this was my first experience with the "new" owners. Brought in my 8 year old red convertible for a few smaller repairs on the sides of the car. Because the car has not been garaged I was afraid the new paint would not blend in with the original. When I picked it up, I could not even tell where the repairs were made, and I am fussy. They even touched up the many paint chips on the hood, buffed out a couple of scratches on the back bumper and detailed the inside of the car. The detailing was not expected, so I was thrilled! Clean windows, dashboard and floors! I felt like I was driving a brand new car. I would not hesitate to recommend them to anyone. They treated me very courteously when I brought it in and when I picked it up. Definitely live up to their name, 1st Class Auto Body! read more

this place is awesome!!! my car looks brand new! The quality of work and customer service were wonderful! if i ever get another dent (God forbid) i'm going right back to 1st Class autobody for sure read more

Recommended to this shop, made my car like new after an accident. Did all the body work, painted it and detailed it. Ask for Kevin M. he paints the cars does a wonderful job! read more

New building, popped in. Sounded like they had their stuff together. Equipment and process were real steam lined. Had a small scratch, real minor but impressed. read more

At 9 months pregnant, I found myself in need of repairing two dents in my newly purchased car. Bob and the team at First Class were able to take my car in quickly and beat a competitors quote. They were very professional and even offered to make sure I got my car back were I to go into labor. The car was back in my possession a week later and looking brand new! I hope to not need any body repair in the future, but if I do I will surely return. read more

What a great place. My wife damaged our ford explorer backing out of the garage and we we're paying out of pocket for the repair. Bob Sr and Jr we're both great to deal with. Bob Sr gave me a quote within an hour of my visit, gave me a drop off date and did the work in the promised time frame. The car was delivered flawlessly repaired and detailed clean. No surprises, the price was the price. Stand up guy and a great organization. Highly recommend 1st Class if you're in the market for auto body work. read more

I had a terrific experience here (or as good as spending a lot of money which you didn't plan on spending can get) based on my customer service experiences with Angelica and Bob Jr. and the end product. My car needed some body work done and came out looking better than the day I brought it home. Paint job is outstanding and they very thoroughly cleaned the inside and outside of my car to have it gleaming by the time I came to pick it up. The final price was also a bit less than the initial quote which is always a pleasant surprise (though, admittedly, they could have given me a high quote to ensure that they would come in under; I don't know). They also addressed smaller issues with the body of the car that they initially were going to leave out of the job because of cost. Lastly, although they didn't mention it to me, I'm pretty sure that they replaced a brake light that had gone out that I never referenced when speaking to them. I am always OK with a business that under-promises and over-delivers, which I think describes 1st Class very well. I would recommend this shop to anyone and will bring my cars here in the future. read more

Having used Expert Auto Body through the years and needing work due to getting rear-ended, I returned recently to find a new management and a new establishment - 1st Class Auto Body. Unaware of the Expert - 1st Class transition, I was a bit hesitant, but after meeting and speaking with the new manager (Bob) I was very impressed. They were right on it - answered my questions before I asked them, and even set me up with a car rental for the duration of the repair. Their work was excellent - even went beyond the issue - ensuring that other surface areas of my vehicle paint-matched the new rear auto body sections. They made it easy for me - handling all interactions with my insurer, kept me informed with checkpoint calls, and delivered my car - like new outside and inside. The rental car was great and the end-to-end serv ice was fantastic. My expectations were far exceeded ! These folks are not new to auto body repair; they have other shops - they've perfected excellence in terms of workmanship and customer service - not something you find in many/almost any places these days. I highly recommend 1st Class Auto Body. They are auto body perfectionists, they are a professional and world-class service organization and they are very nice folks to work with. read more

1. Was not happy with all the cancelation dates (5) for pick-up 2. Why was my garage remote taken off the visor and I have to go back to get it 3. Why couldn't I find the silver part of the seat belts to put in the locks (both sides in the back). I had to have a person who works on cars, find how to unlock the back seats to get them. Yes they were locked UNDER the back seat, not to be seen or useable. These comments are to "HELP" the next customer and the business, so far the part they fixed looks great and THANK YOU. read more

I brought my car in to get some minor repairs to the bumper after I was rear ended. Everyone who works here is extremely friendly and nice. You can tell they are just good people! I would have given them 5 stars, but I had one hiccup after getting my car back and noticing 2 spots that were lighter in color where the work had been done. However, when I brought it back to the shop they were very apologetic and offered to re-do the work and provide me with a rental car for free. My car looks great now!! They also wash and vacuum the cars they work on, which is a nice perk. Lastly, I have to say what really makes me back them is that they fixed something else on my car free of charge, while it was there for the re-do work. I had badly scrapped the bottom piece on the passenger side of my car. This was completely unrelated to the work I had done due to being rear-ended. I got an estimate for the work needed to fix this piece and decided I would hold off, as I have a lot of expenses right now. However, 1st Class actually went above and beyond to partially repair this piece (glued piece where it is supposed to be and made it look much much better - it is much less noticeable now), free of charge. When I do save up some money and can get this piece fully repaired, I have no hesitations bringing it back to 1st Class Auto Body. It's nice to go into a business where the people are actually nice! read more

A HUGE thank you to Angelica and Chris for taking care of my vehicle. Once I spoke with Angelica all of my frustrations with my insurance company went away. She handled everything. Chris did an amazing job putting my vehicle back together. It looks fantastic. He is meticulous and his attention to detail is outstanding. I highly recommend 1st Class Auto Body. Thank you for taking care of my vehicle. read more

I had (gently) driven my black car into a white pillar in a parking garage. My front fender looked like it was scratched & filled in with white paint. I had tried to wash it off with a wet rag to no avail. I brought the car into 1st Class, thinking - okay, they'll probably have to repair the damage, then repaint - I'll spend up to $400 if I have to because I really like my car. The man I saw (sorry, I don't know his name) looked at the car and said, "Just a minute." He went into the garage, came out with a damp rag (which he later told me had some kind of special paint thinner on i), then he cleaned the paint right off -- no charge. I've had damage repaired in other places in the past: he could have told me anything, but he did the right thing by me, & now I swear by him. read more

Expert Auto Body is now in transition to 1st Class Auto Body. Still the same address. I highly recommend them. Their work is beyond fabulous. Their work is top notch. They are a full service auto body and have their clients" best interest in mind. They also detail cars. I had my car returned to me looking better than the day I drove it off the dealer's lot. I cannot say enough great things about their work. I would highly recommend them to anyone I know. read more

Positive and easy experience here. Was able to bring my car by right away after calling, got a quote, and scheduled an appointment within 30 minutes. Additionally, work was done on the car within a few hours a couple days later. Car looked nice and was even cleaned up inside for pick up. All-in-all it was a pretty seamless experience, which is not what I can say about my experiences in the past have auto body work done. While I'm hoping I don't have to go back any time soon, I feel relieved to know where to go for this type of stuff. Owner Bob is friendly and not intimidating. Front desk was also incredibly pleasant to deal with. Thanks! read more

Recent April 2017 Collision with our low mileage 2000 Chevrolet Blazer. T.Bone damages to both the passenger side front and rear doors along with minor frame damage. 1st Class Auto Body was one of our insurance companies preferred vendors in our geographic location. Upon choosing this facility, the vehicle was dropped off at their auto body the same day. A timely appraisal was completed along with Bob showing me the damages to our car. Communication from Bob and Angelica in the front office were spot on. E-mails and questions were answered in a prompt / timely basis. Our insurance company appraised the Blazer as a repairable total loss, and Bob worked with us in executing a game plan for the repairs of the 17 year old truck. Upon completion of the salvaged repair estimate, this vehicle is now in show room quality condition. Definitely the best working experience I have had with an auto body. read more

they did a great job w my repair. bobby described my options and gave me clear expectations. all the employees I interacted with were professional, courteous and very easy to communicate with. won't hesitate going back read more