Arrived about 10 minutes prior to opening. Waiting room was already full of people who apparently…read moreknew something that I didn't know about what time the business really opened. Asked if I could get an oil change done. Was told they could not get to me today And service manager pointed to a stack of work orders and car keys that had already been logged in for oil changes. Asked if I could schedule an appointment for sometime next week and was told they only do first come first served and do not make appointments. He said That they had tried appointments and it didn't work. My guess is that it worked fine for their customers, but didn't work for them so they chose to go with their convenience rather than their customers convenience. By the way, if you don't actually open at the time posted phow the hell is the customer supposed to know when he has to get there to get an oil changed done? Long story short, found someplace else that could do the job and was at least somewhat interested in my convenience. Will continue to use that company and to recommend it. Do not recommend this place unless you want to arrive the night before and spend the night in their parking lot so you can be at the front of the line when they open, whatever time that may be.

We have taken all of our vehicles here for new tires or tire repair. They put tires on raised…read moretrucks, motorhomes along with our other standard vehicles. They fixed a tire we had a blow out on with a tire we already had. They rotated our tires for free since we bought them there. Very busy place, so you can wait in the lobby while they work on your vehicle, but they need to update their lobby TV and stock their vending machines. Friendly staff. I would recommend this place.

They fixed my baby faster than I had hoped and did a wonderfully job. The rates were good and the…read morestaff was so kind. I will definitely be back if any more repairs are needed.

Very professional, knowledgeable and friendly. My check engine light came on when I was driving to…read morework. I turned around and looked online for a auto shop close to me and Brant Jones came up. I drove there and explained my issue. The looked at my truck, explained what the issue was, how long it would take and how much it would cost. The fixed it promptly and it runs great. I would highly recommend this shop. David, the manager, is awesome!

I just bought my 2nd truck and again Kellen Arnold delivered. I was specific about what I was…read morelooking for and I got everything I wanted and more. Kellen is the best of the best hands down. He took time to show me all the features and set everything up to my preference and was willing to come in on his day off to accommodate my schedule. If you are in the market for a vehicle, go see Kellen.

Came in for a last minute, urgent oil change (8%) while going from CA to NC. Was nicely directed to…read morethe service bay, and was gladly taken in for a quick service. Oil/filter change only took an hour. Waiting area is quite comfortable too (unlike other dealers I've been to). Checkout was nice and quick. In and out to get back on the road. Worth mentioning, was walking around the lot, and a nice salesman unlocked the trucks I was looking at, just to look at. So everything was great!

Amazing! Great people, answers all of my questions. Very quick service, accepted my walk in. Was…read moreout in 30 minutes.

Walked in with no appointment, I needed wheels changed out they said they got it and they did so…read morepromptly. Highly recommend for auto/tire needs !

Dropped my truck off to get the A/C repaired. Called 5 days after it had been dropped off and it…read morehad not even been looked at. I understand if a shop is busy but don't make appointments to have a vehicle looked at if it's not going to be seen. After $400 for a rental for my truck to sit I'll be taking it somewhere else.

I had an appointment Monday June 13 at 8:00 AM Car was not ready till end of Next day. They…read morecharged 270.00 to put on A 52. 00 sensor. The next day Battery light was on . The car stopped two doors down and they wouldn't come to even give a boost. HORRIBLE customer service. Total bill was 448. O0.. They charged me 95.00 for a diagnostic test. They said no problem. Next day Battery light came on and I now have to get a Alternator. Another 400.00. They are SLOW,. UNPROFESSIONAL,RUDE. And OVERPRICED. !!! No CHRISTIAN Values and HORRIBLE customer service. Do not take your vehicle here. CROOkS. The deserve -0

They went the extra mile for sure! Love these guys and won't go see anyone else in town if they…read morecan do it. Honest, helpful and pleasant is a tough combo to find sometimes. Car runs great. They also helped me with some details about my car I didn't know about and saved me money!!! Woohoo! *blows a kiss to all the people working for this company. Special shoutout to Toby, a super guy!

These guys always are always friendly and eager to help me asap. They are the best option for an…read moreoil change or tire repair in Springfield. Steve and Brendan are always easy to work with. Prices don't break the bank either. If you need simple maintenance done or a new set of tires, give these guys a try.

The absolute worst place to get an oil change and tire rotation. They pretend to do an oil change…read moreand tire rotation, vehicle inspection and top off in 10 minutes. What a joke!!!!!! NONE OF IT WAS DONE and refused to show me the video of them completing the work. Well, surprise surprise, none of it was done and they even tried to charge me for it. When I called them out on their lies, they kicked me out. Also, don't leave your vehicle with them, because the time before this I actually caught them going to a grocery store with my vehicle. These people are CROOKS!!!!!

Was interested in purchasing a vehicle from Gupton Motors, and informed the sales representative…read morethat I wanted to buy a specific vehicle for which we had established an agreed-upon deal. I then waited to receive paperwork via email to put my deposit down for the vehicle, since an agreement had been made. Later, I was informed that the vehicle had been sold out from under me AFTER I had already agreed to purchase the vehicle. My best guess (assuming positive intent on the saleswoman's part) is that she forgot to mark the car as sold, so it was mistakenly shown to another customer. Regardless, Gupton failed to honestly own up to their mistake, which was quite maddening. When I showed interest in a comparable vehicle, since the one I preferred was sold out from under me, Gupton dragged their feet on matching the deal we'd already agreed upon. Really bad impression of these guys -- not only failing to own up to their mistakes, but also not even making an effort to make it right with the customer... Too bad -- took my business to another Jeep dealership that was very pleasant and honest!