Way overpriced! Customer service was shotty when I've been in there also. Like if y'all gonna have…read morethe highest prices in the city at least be on point with the customer service. I'm afraid to even let them look at my scooter to fix bc I know it'll be unreasonably high.

I brought in my motorcycle for some services including an oil change and a oil leaking seal…read morereplacement. When I picked up my motorcycle, the entire from clip was cracked from the bolts being tightened too much and the alignment around the light was not seated properly. The service manager told me that he was very sorry and wrote on the service ticket that they would fix and repair it no problem.? Well, almost 2 months later, after not hearing back from them, I stopped in and spoke with service. He told me that the service manager no longer worked for Castle and the owner of Castle said to tell me the issue never happened, even though there was video and pictures plus in writing. WOW! CASTLE IS A CROOKED and Dirty business!! STAY AWAY!!!!

Guy is a great salesman. He showed me a bike that was perfect for my skill level. He is…read moreknowledgeable and so kind. Thank you so much Guy!

This is no longer the old Castle Powersports. They have turned this place into just another snake…read morefarm. The listed sales price is one thing; Out The Door (OTD) price is something else entirely. Just wow, I ended up walking because the fees just kept racking up. I don't mind a place making a profit, but dang, I don't want to be subjected to ludicrous fees only discovered in the Finance office. I bought 2 bikes from Castle- and this place has been ruined for me.

I confirmed with the parts department before ordering that the plastics included everything I…read moreneeded. Based on that information, I placed the order. When it arrived, I found out the front number plate was not included and would cost an additional $30. I contacted the dealership to explain that I had relied on the information I was given before making the purchase. Instead of acknowledging that incorrect information had been provided, I was repeatedly told that I "wasn't charged for the number plate" and that "it wasn't a kit." While that may be true according to the invoice, it completely ignored the fact that I was told something different before buying. The issue wasn't the $30. It was the lack of accountability and willingness to make a mistake right.

Got a 2011 Can Am Spyder that was stuck in 2nd gear. I searched and searched for someone who would…read moreeven take a look at the bike. Can Am is really not even making parts for bikes older than 10 yo. Mid South is two hours away, but what a wonderful ride home with bike functioning as it should. Not a yard ornament yet! Just want to say thanks to Joe and David who gave me weekly updates without fail, and anyone else who had a hand repairing the bike. I could not have asked for a better experience.

Doug is a knowledgeable bike mechanic and a nice guy. Gives good advice, gets the job done on time…read moreand at a fair price.

I was looking for a shop to take two of my bikes into that I wasn't going to leave feeling like I…read moremade a bad choice. This is that spot that will make you feel like part of the crew from start to finish. They really know how to respect your bike when working on it . The care is outstanding when removing and reinstalling parts on the bikes in the shop . Both bikes run like they did the day I purchase them. I drove 45 minutes one way bc costumer service is key these days to me.

Bought a used bike here and have had my bike serviced here a number of times. Great guys, great…read moreservice and great experience. The most friendly and welcoming staff I've been around. always happy to help and give advise. Best of the Best!

I've purchased five Ducati's from them, and I'll likely purchase more-- MultiStrada V4 Pikes Peak,…read morePanagale V2, Diavel 1260 S, Streetfighter V2. And soon, Diavel V4 RS.

Used to be good when it was a family business, but recent experience was disappointing…read more Parts person didn't listen well, though there was plenty of up-front information provided. Maybe if he gets some training in actually listening, it would help. He couldn't even get my return phone number correct. He lied and said they didn't have records on us, then called our other number on file (from before.) So, again, he was well aware we had two bikes. I hate to think of this version of the story, but I wonder if they were trying to rip me off. He said he was ordering tires for the two bikes, and when we arrived, he tried to pass off only one set of tires, that were truly only $350/set check that fact online (max) for $650. He knew I was ordering two sets (I said I had two bikes and he had our records, proof was he called my alternate phone number,) and they're smoking something to think can pass of that kind of markup for only one set of tires. Deal was canceled and I'm not going back. Glad to have gotten out before other issues presented themselves. Smh

If you want to connect via email (AI) or call you can forget about being connected. Tried several…read moretimes to contact by phone (number on website) and never an answer. Automated reply for email contact quickly responded with 'we will contact you shortly' never materialized into any kind of reply. I do not think this business really exists!

I purchased a preowned scoot in may 2026. Blaine and the entire MCIM team went above & beyond to…read moreget me on two wheels. I wish all the businesses I deal with were this customer focused.

From Elementary to high school I was obsessed with ska music! My dream was a black and white Vespa…read more. My parents said absolutely not, and got me a dirtbike. Not the same thing.All my 20s and 30s I was Engrossed with getting a bike, it never happen unfortunately ! Doesn't mean that I stop admiring them. At one point I even had a whole bedroom decorated around an Indian bike model. It was my Indian room a Total vibe ! Today you can go into the Store and get a free T-shirt if you bye a Bike! Or could be $30,000 T-shirt . It's the way you wanna look at it. I feel like if you got a bike, you should be able to get a whole outfit right ....attention management ! Five star experience thanks for all the swag love, official bike admire Crystal from Ca & Jenna Missouri