We got our car an oil change, the tires rotated, a new battery, and a few other things…read more We have always noticed Christian Brothers, but never thought to go there. My husband wanted to try a new place. We are happy we did. The customer service is great. Very welcoming. No "Gen-Z Glare". The inside waiting area is nice and relaxing. I would not have had an issue waiting there while the car was getting maintenance. However, our car was going to take awhile. They offered to drive us home and pick us up. This turned out convenient because we were able to continue our day at home. Highly recommend.

Kristen and Kevin helped me. The lobby is immaculate. There is a coffee machine and snacks…read more Everything looks brand new. The exterior and grounds are clean and tidy. I recently had an alignment performed. I had serious concerns following the service. I have a Toyota 4Runner that just had new tires installed at Costco immediately prior to scheduling alignment service. There were 33,500 miles on the vehicle. The vehicle was in perfect condition. Prior to alignment, there were no signs or symptoms that indicated needing alignment. The reason I scheduled alignment was because Costco recommends alignment every 12.000 to 15,000 miles. I used the Costco program for a referral to Christian Brothers Automotive. Before the alignment, the vehicle had no steering wheel play, drove perfectly straight, and the steering was tight and responsive. After the alignment and before taking payment, Kevin showed me the attached measurements. He explained that a negative 2.9 caster measurement on the left and right indicated major problems that are expensive to repair: steering rack, tie rods, ball joints, and linkage. I asked Kevin how these very serious and expensive problems could suddenly appear on such a new vehicle. He provided no answer. This was a shock. I have had many services on a regular basis and no mechanical problems existed. There were no signs or symptoms indicating that my vehicle needed any repairs. Toyota has used Six Sigma principles for more than 35 years and is recognized for having one of the lowest errors per million of any automobile manufacturer. In my lifetime, I have not had a single costly or serious issue with a Toyota or Lexus. After alignment service, I experienced significant steering wheel play. The steering was alarmingly loose. I could move the wheel left to right a great distance without an immediate response from the vehicle. The vehicle pulled strongly toward the center of the road. A second of inattention or glance away from the road could result in a cataclysmic head on collision resulting and death to multiple drivers. These issues - loose steering and center drift - did not exist prior to service. A drift to the center line is extraordinarily unusual. A negative 2.9 front left and right measurement causes loose steering wheel play and the very unusual drift to the center line of the lane. This measurement could have alerted Christian Brothers that the alignment was not done correctly. Instead, I was led to believe I needed thousands of dollars of repairs. The caster measurement is normally a positive 2 to 6. A negative measurement is very unusual and indicates the alignment was not done correctly or there are the very serious and expensive repairs needed. Google says: 1 Negative caster of this magnitude can cause: 2 Excessive steering wheel play and looseness. 3 Reduced self-centering of the steering wheel. 4 Poor straight-line stability and drifting behavior. I called Christian Brothers immediately after leaving and Kristen gave approval to come back. I am thankful that I went through Costco because I was not sure what would happen. I asked Kristen about a fuse when I arrived. Kristen said it was $175 for diagnostics and explained that some vehicles need a $400 software to repair some issues. For example, a new Jeep had a drivers seat lumbar support stuck in the fully extended position. This could only be repaired with a $400 software update. Members of the fellowship appeared to come in for service, call the owner and chit chat with the owner in the lobby, get service at no cost and immediately leave. After the alignment, I was worried. I did not sleep the night before returning for the alignment measurement adjustment. Christian Brothrs completed a re-inspection of the alignment measurements. The caster angle measurements appear to have a positive range. The steering is once again tight and responsive and there appears to be no unusual center drift at the moment. My vehicle is back to normal and has tight steering responsiveness and no unusual drift. This was a stressful experience and emotionally exhausting. I missed work on 2 days to have the work done and repaired. After the alignment was repaired, the AC was blowing hot, even when turned off. My AC was ice cold before I went to Christian Brothers. Now, it blows lukewarm. I did consult Google about this issue and talks to a neighbor that worked in an auto dealership for 30 years doing maintenance and repairs on vehicles and has had his own business for the last 10 years. I have seen my auto mechanic neighbor consult Google when I have a question about something. I also see my welder neighbor, who has been a welder for 40 years, consult Google on some repairs that are not directly related to welding even though he has decades of experience with electric, plumbing and refurbishing and repairing boats and vehicles. Going to Christian Brothers was a terrifying nightmare.

Chose this Valvoline for an oil change bc I had gotten a Groupon. It saved me around $30 with it…read more I was going to go to the location at the outlet mall but it was about a 45 min wait. This one was 6 min away and no wait. All three who tended to my car were great. Very helpful and welcoming. Not salesy and pushy either. They let me know everything they changed and did and also showed me the filter. It was very easy and non stressful getting my oil change here. I'm very happy I went with them.

Just stopped by because my car notified me I needed to add oil. I have an oil package with my…read moredealership but stopped to ask if I could buy oil by the quart. They took me right in and were extremely helpful and showed me everything they were doing. Allowed me to buy 2 quarts. I would return in the future when I need oil changes.

The staff kept me updated throughout the process of my brake change…read more I was informed of the price ahead of time and was not hit with any unforeseen changes during repair.

I had a very concerning experience here and would not recommend this shop based on how my situation…read morewas handled. I originally brought my vehicle in for a diagnostic/coolant issue. The shop sent an approval/deny request by text for additional work, and I did not approve it through that system. I also only asked questions about pricing over the phone. I called because they wanted to charge me almost $500 for a part and around 200 for labor. The OEM part goes for no more than $130. On the phone call I did not clearly authorize the repair. Despite that, I was told the work had been done. When I questioned it, I was told I had given verbal approval, which I disputed. I was not willing to pay 700 plus dollars for this repair when I knew It was not worth that. I told them to go ahead and remove the part they replaced and give me back the original piece. This ended in a heated conversation over the phone. When I went to pick my car up, I asked questions about what was done and tried to get clarification, I felt like my concerns were brushed off, and I was not allowed to speak with the technician who worked on my vehicle. They refused all communication and I was asked to leave. After leaving, I noticed serious issues related to the coolant system. My coolant reservoir was completely empty, my heat would only work while driving and not at idle, my coolant temperature reached 258°F while driving, and I found what appeared to be a loose hose/coolant residue and a damaged or broken-looking cap/part near the reservoir area. I am including photos of what I found. Regardless of the disagreement about authorization, my biggest concern is that my vehicle did not appear to be returned to me in a safe or properly completed condition. I paid for the diagnostic, but I left feeling extremely uncomfortable with the lack of communication, the lack of clear answers, and the condition of the vehicle afterward. I would strongly recommend getting everything in writing, asking for detailed documentation, and carefully checking your vehicle before leaving this shop. Or avoid this place at all cost!!!!!

Wow. We bought a Groupon to use and when I presented it, I learned that the Groupon is location…read morespecific and I had a Groupon for a different location. I really appreciated the manager's patience as I bought another Groupon while he waited as well as guided me how to find the right location. He was so very helpful. We needed our tires rotated and he pointed out the military discount after seeing my husband's Navy hat. He also made us aware of a loose hinge on our exhaust. There's nothing I appreciate more than great customer service. I will happily return to this location for the great service we got.

Tried to scare me into new rear brakes. Showed me a quote…read morewith someone else name on it.

My son had a flat tire which was damaged enough we just had to get a new one. Pep Boys got us in…read moreimmediately, put the new tire on the wheel, and we were out in about 15-20 minutes. Reasonably priced. The front desk clerk was so friendly. We had a good laugh while we were there! We'd definitely come back to this location again.

Pasco and Wesley Chapel resident Friendly the people work…read morethere scammers the Spanish guy Jose and another heavy guy the company sold to a corporation now it's all of our profit. I don't care about the customer or Tires is like $1100. Don't even care about doing the alignment right for the car. They refused to give you paperwork. The Mechanic have no clue what he's doing. They just do the easiest thing changing tire tires.

Stopped by this Valvoline bc the previous Valvoline I used for my other car had no oil filters to…read moredo an oil change. This one is much busier since it's across the street from the Outlet Mall. Everyone was very nice and assisted me with my oil change, & checking my engine filter and cabin filter. I needed a new cabin filter since it was pretty dirty but decided not to get it there. They were fine with that. I saved about $25 getting a Groupon for my oil change. I just had to pay the taxes which was about $4. Glad I went with them for my oil change again. It's so much easier just sitting in the car while they take of this necessary upkeep.

Great service and very friendly staff. In and out quickly. Highly recommend this location.read more

I'm new to the neighborhood, and asked around for a good car wash. I live where oak trees drop…read moretons of leaves and debris. My beautiful champaign colored GMC was a MESS. Ryan (bless him for helping out the newbie,) guided me thru the process. The wash was super thorough, leaving my golden beauty shining. Also, it included free use of strong vacs for both sides of the car, lots of clean cloths and window cleaner, and a bin for used cloths. The place is pristine. The staff is friendly and good natured. And I am one VERY happy customer. THANK YOU

New name BUT no extra cloths to do your inside windows? What is the go with that??? All the other…read morelocal places give you that and the one down the street even drys you car for you too. Lift your game ppl

Unless you want someone to take your money without doing the proper work, do not come here. We…read morebrought our truck in for an alignment. Ask 3 times if they were sure they can do the alignment. We have a dually and places say they can until the see the truck then realize its too big or heavy for their equipment. Spoke with Tyler at this location who said they have new equipment and it wouldn't be an issue. Dropped the truck off at 10:30, received a call at 3:15 (al.ost 4 hours later) saying the truck was done. We go pick it up, drive 2 blocks and came right back. The steering wheel was not centered (it was centered when it was brought in) and the truck pulled hard. Went back in to let Tyler know. He seems to know exactly what was wrong, he goes straight out to the tech and then comes back to tell us "we'll we can't really do a proper alignment, we just did the best we could" then proceeds to have a complete attitude with us. We tell him he should have said they can't do the alignment and not touch the truck, instead of messing up the truck. He said he'll have the tech try again, but probably won't get any better. We leave and come back as the tech was driving back in (at 4:47, 12 mins before they close) We go inside and Tyler had already left for the day. Had we not been there we would have not received a call. The other adviser let's us know the tech tried the alignment again, but its still not right. I won't send anyone here and will let people know Tyler is your typical salesman that doesn't not care about customers, only cares about what he can take from people.

DONT COME HERE IF YOU DONT WANT THEY HIT AND RUN YOUR CAR…read more They lied about what they had done. I only went to fix my car, but they hit the back of my car without even a single apology and kept avoiding responsibility. When returning the car, they tried to cover it up, but when I came to pick it up, I immediately noticed and confronted them. Still, they didn't admit their fault. Now my car is badly damaged at the rear. This is unacceptable. Give this place 1 star and don't ever come here because they do business dishonestly.