Top Notch was wonderful, Brian was very helpful and communicative about the process and was so…read morepatient with the other adjuster. They did a wonderful job fixing my car and I would definitely be back if I have any issues!!

I just picked up my car from Top Notch, where they repaired accident damage to the front-end…read more Before I went in to to their office I took a stroll around my car. I think I strolled around it a half dozen times. I even traced my fingers along the seam lines where the panels, plastic and accessories met. I looked at the sticker on the back to make sure it was my car. I just couldn't believe what a great job Top Notch did AGAIN. I say "again", because they impressed me about 4 years ago when they repaired another vehicle. I wondered if they were really this good, or if maybe the first time I got lucky. Look, I risk coming off here as overly effusive, but from start-to-finish -- their communication, clarity, detail, creativity, going the extra mile -- I've now experienced it twice with them, and it was excellent both times. What more can I say. Really.

Throughout the entire process of repair I was kept informed about status and progress. Easy drop…read moreoff and pickup. The staff was helpful for all my needs. Dropped my wife's vehicle off as I picked my vehicle up. Couldn't ask for anything more. Will continue to use as my service provider. Have used Mundys for various projects.

I was involved in an incident on October 26, 2024…read more After a few attempts to use a preferred partner shop of Auto Owners, I was forced to select a shop of my own. I chose Mundy's Collision in Lawrenceville, GA. The initial "parking lot estimate" was done by their employee, Pam. This estimate was for replacement of the driver's quarter panel for $7,200. At this point, I submitted my vehicle for repairs under the premise that they would work with Auto Owners to indemnify me to my pre-accident condition. Shortly afterwards I received a call that repair of the quarter panel was possible instead of replacement and that a supplement payment of $3600 would be sent, in addition to the initial $1400 photo estimate from Auto Owners. I thought the supplement was excessive, but they already had my car and I had no other option but to proceed with this shop. I began to receive updates from the shop about the progress on my vehicle throughout the following weeks. It was there for a little over three weeks. I was given a call on 2/28 that the vehicle was ready at a total of $5018 that was due by me. I took an uber to the shop to pick it up because their employee, Dylan, assured me it had been calibrated and tested and was ready to go. I immediately noticed that it was obvious the vehicle had been in an accident and been repaired. You can see the paint doesn't match correctly and there is more metallic sparkle in the quarter and certainly not worthy of the $5,000 price tag. Michael came outside to deal with my feedback and became defensive when I expressed that I did not see the 55 hours put into the repair. I decided to move on from the situation and pay the balance due. Inside the office, Michael says "I don't why you are upset, it's not like this is out of your pocket". I was outraged and was expecting quality and accurate hours spent on the repair, regardless of who paid for it. As soon as I attempted to drive off, suddenly 2 brake lamp warning lights went off. This was after I was charged for over $650 for vehicle inspection. Dylan arranged an Uber for me to go back home for work, which I appreciated it. Coincidentally, the Uber driver said she had a similar experience of Mundy's inflating invoices. I returned to the shop before closing with my counterpart for support because I felt I was being bullied. Ivis (original service writer) came out to deal with me and admitted to manipulating the invoice so the car wouldn't be "totaled." At this point, a man came out and told us to come inside, who later said his name was Dustin (assuming manager). Ivis and Dustin stated they had "moved funds around" to get the insurance company to pay for the necessary work. Then they tried to justify their fraudulent activities by saying they saved my car from being totaled. In actuality all they did was fluff the invoice and did not even fix the car properly. Dustin was condescending towards me and repeatedly asked if I am in the body shop business. Finally he asked what he can do to make it right. I replied that I want a corrected line by line invoice of the work that was actually done, including the actual labor. There is no way this repair took 55 hours. I asked if the labor cost would be refunded and He said absolutely not. In the lobby, Dustin became more aggressive and was very close to my body, telling me take my keys and leave after asking me if I had "checked out." Mundy's Collison never provided me with an itemized list or had me sign off on their additional repairs for the supplement. The final invoice has so much work that was not necessary or even done. I can pinpoint each item. A search of Google reviews shows that this is a common practice with this shop. Countless tales of unnecessary repairs being written up and work not being done properly are there out there. On the following Monday, I was give a refund check of $318. Upon checking another revised, edited invoice, the service writer added details of the shop "discounting" their rates and adding the repaired brake lamp to make it look like they had lower their costs to fit the final bill of $5108.

Fixed my Honda accord that got rear eneded and did a great job it looks brand new and was quick and…read moreprofessional

Let me tell u something ANGEL is the most kind man u would ever find. He really cares about his…read morecustomers. His shop is TOP NOTCH. The work they do is EXCELLENT I WILL NOT let anyone else work on my car his staff is very knowledgeable and do outstanding work. If I could give 10s I would THANK YOU ANGEL. And his prices are remarkable they will not break your pockets very fast turnaround.

What terrible treatment and lack of respect! I took my car to this shop, and this is how they…read moretreated me. I had to go pick up my car at 1:00 a.m. because the mechanic refused to work on it anymore--simply because I asked him if my car was secure. The service was abysmal; I do not recommend this place at all.

Bryon was excellent to work with. made my car look brand new…read more!

They got my car checked in quickly and all information sent to the insurance company…read morequickly.Ms.Terracotta was amazing. She is very professional and courteous. Even though the insurance company ended up totaling my car the price for repairs would have been a great value had I opted to pay for. I would highly recommend them.

** PLEASE RUN FROM THIS PLACE - HORRIBLE EXPERIENCE **…read more I went to *Classic Collision* for a repair recommended by my insurance company, and it was a complete nightmare from the start. As soon as they realized I was coming through insurance, they shoved paperwork at me to sign with zero explanation just, "sign here." The service advisor, STEPHEN BRYANT, was incredibly unprofessional and seemed more interested in chasing commission than helping me. He tried to blame my car's issue on a previous accident, which was completely false. I received an estimate, and minutes later when I called to say I wasn't moving forward with the repair, he claimed the job was already "almost done." What?? That made no sense clearly a tactic to lock in payment. It gets worse: they quoted the insurance to replace my bumper, but instead reused my old bumper, just to collect the payout. I was ultimately charged over $600 for NOTHING. When I tried to get my car back, they said I'd have to pay $200 just to remove and reattach parts they barely worked on. After all the arguing, I still had to pay $329 for this shop to do basically nothing to my vehicle. The whole experience was dishonest, greedy, and insulting. And yes Stephen Bryant's behavior felt discriminatory and outright racist. **Avoid this place at all costs.** Unprofessional, misleading, and unethical.

I love having an auto repair guy I can trust! Marlon and his staff are friendly and always deliver…read moreon their estimates. I've had my car repaired twice at Auto Collision Repair in Lawrenceville, and if I can help it I won't go anywhere else. Their prices are very fair, especially for the quality they deliver.

They do amazing work and everyone in this establishment is kind and considerate. Whenever I have an…read moreissue with my vehicle I know to bring it here because they are extremely fair and do a phenomenal job. Mr. Marlon is the owner, he is incredibly knowledgeable and kind!

A1 has taken care of a few vehicles over the last several years. I always walk away happy. They…read morehave done work on my Toyota and my Jeep. Glen and Clive have always taken care of my vehicles and do quality work. I am glad I found this place and will continue to return.

They have had my vehicle for almost 2 months, and I cannot get anyone on the phone. I'm literally…read morewaiting on a quote. They aren't even working on the vehicle. I have NEVER experienced this level of neglect and bad customer service. And when they do pick up, I am given empty promises, and I never receive the quote. Just need a quote on the repairs so I can proceed with the work.