I had a great experience from the phone call to showing up. I came in for a pre-inspection for a car that I was planning to buy. The staff was knowledgeable about the car I was planning to purchase and I left with information about things that will save me money on future repairs. The front desk lady was also very kind and welcoming. I would recommend that everyone get thier car checked out before buying! The pre-inspection is also amazing because it was a reasonable amount. read more

I took my Tesla there because they advertise as an EV and hybrid shop and should have suspicious when I was given a 9:00 appointment for the next day. Rather than simply fixing the AC as requested and charging me labor and parts they spent an entire day "diagnosing" the system, as well as every other inch of the car, including photographs and a fancy software print out. Of course they recommended several unrelated (and unneeded) services which were thousands of dollars. At this point I was informed they would charge me $358 for the diagnosis unless I engaged them to do the repair. After another 6 hours (the next day) trying to figure out when they could start and if they could get the parts, with no assurance of when it would be ready, I withdrew authorization and paid them their diagnostic charge to get my car back. I'd stay away. read more

Thank you, Andrew and crew for taking care of my BABY! Thank you for addressing my concerns, she looks and sounds better already!

I was rear ended in December of 2022. Once everything was verified by the responsible insurance, American Casualty Insurance, they sent me a check to find a shop and begin repairs. I chose Apex Automotive Group for my collision repairs based on proximity to my job and their great online reviews. Apex's website states that they guarantee satisfaction. They claim that they have experienced technicians that perform the necessary repairs to restore the car to its original state. Also, that after repairs are completed, "their team of experienced quality control experts conduct a thorough inspection of your vehicle to endure the work has been done to perfection." They even promise to handwash and detail your car! Once I dropped off my car, I paid Apex, via credit card, the $3,939.54 that American Casualty Insurance provided to me. What Apex failed to tell me is that they charge a 3.9% convenience fee to use a credit card. This is illegal without making your clients aware of such a surcharge. When I brought this to their attention the following morning they made go to the bank, wait an hour in line for a certified check, and then wait another hour for APEX to figure out how to process a credit card refund. I could not understand just refunding the 3.9% back to my card and eating that $153.66 for the inconvenience. This experience was just the start of more bad news. Repairs for my car began in June 2023. Upon completion, I went to pick up my car. My vehicle was far from being restored to its pre-accident state. Dissatisfaction does not begin to explain my feeling. According to the estimate provided by American Casualty Insurance, certain parts that were repaired should have been replaced with new ones. This is called insurance fraud! Even the repaired parts were not close to satisfactory. My rear quarter panel and tow hook covers were still cracked. The trunk was misaligned left to right and top to bottom. Not sure how their "experienced quality control experts" missed all this. Were they trying to cut corners to save money? It's a shame how it was left. Additionally, when I arrived for pick up, I had to wait an hour for the detailer to finish what they call detailing. When he was finished there was still shop debris throughout the interior leather, door panels, front dash, rear speaker deck etc. The rear seats were soaked. There were cleaning bottles left in the car and someone else's personal items. I spent 90 minutes detailing the car myself when I got home. I spoke with the manager about my concerns and the poor quality of their work. He stated that he was waiting on another part and a supplement from American Casualty to before I could bring my car back a second time to correct their poor work. In October I dropped my car off a second time at Apex Automotive to correct the rear trunk alignment. I was called to pick the car up a week later. It was if they barely touched my car. My eight-year-old even said "I thought they were going to fix your car dad?" I think all would agree there was no reason to return. They clearly do not have the resources or knowledge on how to restore my car to its pre collision state. I've since requested a post repair inspection from American Casualty. They required an estimated for another shop prior to sending an adjuster to consider repairing what Apex did not. The preliminary estimate from the second local shop is $4,338.30 without even stripping off the bumper and quarter panel to see the true damage. If you are considering Apex for future auto body work, please shop around. It was the worst repair experience I've ever had. My experience was far from stellar, and the workmanship was FAR from acceptable and crappy at best. Everything that they promise on their website is a lie. They smile in your face and tell you that we'll get you taken care of. However, they are just master manipulators and professional conversationalists that say whatever needs to be said until you go away. My fear at this point is that American Casualty will deem my car a total loss rather than pay to repair what Apex Automotive failed to fix. This will likely force me to have to buy another car and potentially take on a car note whereas my current car has been paid off several years ago. No one should be treated this way. They were paid for work they did not complete and have yet to contact me knowing I'm unsatisfied with their work. Whenever I mention it's not done, they say they need to order a new part. Why would you call and say the car is done and then say you need to order a new part. The whole thing does not make sense. Please find another shop. I will be reporting them to the BBB and hopefully no one else will go through this with Apex in the future. read more

Apex Automotive Group - Auto Detailing Near Me - Lilburn, Georgia

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Awesome Job on my 2020 Jeep cherokee] the staff is friendly I'll definitely be back for all my car needs....The Manager Andrew is awesome and the secretary is phenomenal read more

I'm not the type to ever leave reviews, but wow... I asked for $75 inside and out detail. First they jumped it another $10 because I had "too much mud" on my jeep. The outside looked pretty good but definitely missed spots. The inside still had dirt pretty much on every spot that it was on before the clean. Terrible job on the inside. Looked like they didn't even try. Don't recommend if you like spending your money on nice details. read more

Apex Automotive Group - Auto Detailing Near Me - Lilburn, Georgia

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Stay clear and warn the others. I really feel taken advantage of and feel like I got scammed. I just bought a car from Carvana and this is one of the approved shops for repairs. This "Andrew" dragged the repairs so long. He has to be getting paid the longer the car stays. He is scamming the insurance and warranty companies. his communication is horrible. Every day for a week he had me thinking I was to pick up the car and came up with a new issue each time. It ended up a week later, he told me to pick up the car. I get there at 6:45pm after warning him I would be there in an hour. He's eating and chatting. He pulls the car out and says he is going to rinse it off. He preceded to get out of the car and open the hood and kept looking at the tires. then he tells me he is going to test the brakes!!!! Supposed the brakes were done since last Monday when "I took it in. This dude drives the car for like 5 in and then pulls is back around the building where I couldn't see. After 15 min I call him and he tells me he needs to bleed the brakes it'll be 20min. I told him it had been 30min. I sat patiently and at 8pm i had had enough. I walked in and went behind the desk and opened the door to the garage myself. This man says, I'm sorry we have an issue. I lost it!!! He was so nonchalant and not to mention he moves so slow. I walked out after telling him everything i had been holding in all week regarding him misleading me numerous times!!! I left at 8:20 pm-- I get a text a 10pm at night saying he now has fixed the brakes and he wants to bring the car to me. SHADY all the way. I still don't have any paperwork on what he "supposed fixed" on the car. read more

Went there a couple of weeks ago for a car wash this place is great and the staff is great as well. They great work and would definitely be back. read more

I appreciated the help I was given here. Even though it was almost closing time. They got me situated and back in the road! Thanks a bunch! Staff was friendly and communicated effectively. read more

Andrew was amazing beginning to end. It started with my hybrid completely freezing up and after calls to dealerships with no luck, I called Apex. It was a holiday weekend, on a Saturday and he answered right away. He listened, which was so refreshing, and I had my car towed to him. He called me first thing after the holiday with my quote. The quote came via email while we were on the phone and he walked me through everything, even the parts I didn't understand. The quote was fair and he was honest which is hard to find these days. When I picked it up, the inside of Apex was clean and inviting and his front desk associate was funny and inviting. They even detailed my car!! It looks better then when I bought it. I highly recommend!!!! read more

They got my car extremely clean & nice on the interior & exterior. Did everything in just 3 hours. Thank you Mario & Andrew !!