My car was taken to the shop the beginning of March 2026 and to get it back in a timely manner they transferred it to the Norcross location. I give classic collision Mcdonough and Norcross locations 5 star review because at no point did they leave me hanging wondering what the progress was with my car. I got a text twice a week if not, three times a week, letting me know where they were in the process. Even though I had a rental car the whole time, I'm happy to say that I get my car back today. I would recommend classic collision Mcdonough and Norcross 100%. read more

I recently had an incredibly disappointing experience with Classic Collison and I feel compelled to share my frustration. Initially, I chose this auto body shop based on their partnership with the insurance company, which led me to believe it would be a smooth and efficient process. To my dismay, the collaboration between the auto body shop and my insurance company resulted in an exorbitant estimate for repairs, a cost that my insurance company refused to cover. Despite the fact that my car was in good working condition and I only required a fix for the side bumper, the auto body shop insisted on unnecessary repairs. Communication with the auto body shop was a constant issue. When seeking updates on my car's status, I was consistently directed to contact the insurance company myself. This lack of transparency added to the frustration and inconvenience of the entire process. When I informed the auto body shop that I would be retrieving my car due to the insurance claim denial, I encountered further problems. The promised completion date was not met, and the final labor cost exceeded the previously agreed-upon amount by over $100. The lack of an itemized bill, combined with an unexpected $400 administrative fee, only added insult to injury. What's more, my car was held at the auto body shop for an extended period, well beyond the promised timeframe. Upon finally receiving my vehicle, it became evident that the service was subpar. Not only was the bumper expected to be retained by the shop without my consent, but essential parts were missing, and my backup cameras were no longer functional. The entire experience left me feeling as though I had been taken advantage of, with the auto body shop engaging in what seemed like a deliberate attempt to inflate costs and withhold essential components. This has undoubtedly been one of the most unsatisfactory interactions I've had with an auto service provider, and I would caution others to not follow the directions of your insurance company if they are affiliated with this autobody shop, especially if you are at a no-fault accident. Choose another auto body shop that you trust and then submit the claim yourself. Images of when I dropped off my car and after I picked it up with no bumper re-attached. Before drop off and after drop off the trim is broken on the trunk. read more

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Overcharged me for the repair- had to fight to get my money back- Manager David, approved repair to outside repair shop but didn't get approval from Progressive who are crminals! Got soaked for $ 600 repair bill. Liars all around!!!!!! Take a look at the loust job they did!!!! read more

Classic Collision - Body Shops Near Me - Atlanta, Georgia

I took the car in for a relatively-simple repair of a deep scratch on the rear quarter panel and bumper. The car was sent off to a different shop and returned to me put back together in a haphazard manner. Screws stripped, clips broken, door seal was just hanging there, trim pieces were broken, etc. There is also a rattling noise in the back now. Basically they rushed to tear it apart and slapped it back together hoping no one would notice. Anything they touched has something egregiously wrong with it. No one bothered to do a quality check and two weeks later I'm still waiting for resolution. read more

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At a time when folks are waiting a long time for a collision repair appointment, Classic Collision Brookhaven scheduled the work on my car within a reasonable timeframe. They kept me updated on their progress with daily text messages. They completed the work in less than 10 days, and did an excellent job. I am very impressed and will gladly recommend Classic Collision Brookhaven to anyone I know who needs collision repair for their automobile. read more

I was hit by car on the highway and my bumper was knocked off. The insuarnce company provided Classic Collision as an option for repair. They had good ratings, so I chose them to fix my car. They were fast and efficient throughout the entire process. They kept me informed and updated through the process and had my repair completed in a timely fashion. They brought the rental car to the location and I was able to leave it there after. Very good experience with them. read more

My vehicle was involved in a hit and run and I chose Classic Collision in Brookhaven for my repairs. They were recommended by my insurance company -GEICO. I'm so glad I did. The service was exceptional from start to finish. I was updated weekly on the progress of my vehicle. Thank you Classic Collision Brookhaven. I am a customer for life and will recommend your business to everyone I know. read more

If I could give a negative 0 I would. Had an 11:30 appointment to have my car appraised. When I arrived at 11:20am no one was in the office customers where walking in and out one man walked in and just left parts on the desk because no one was there phone ringing off the hook. Went outside and their guy Mark was shooting the shit with another customer when I asked him how long it would be because I had an appt he said you don't just get in and out I said I know that is why I have an appointment. Piss poor customer service! He said he did not want to service me so I left went to Buckhead location and was seen on the spot with top tier customer service people hat actually work. Also beware your car can be stolen as you will see keys just laying around. No I don't need a response I'm just putting my reviews on any platform I am privy too! Good day! read more

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My bumper had some damage and these guys did an AMAZING job fixing it! Jesse was very detailed with explaining to me what needed to be fixed and called with updates. Very knowledge staff! And a very quick turn around! As much as I hope I don't have many car issues in the future if I do, I know where I am taking my car! read more

Classic Collision - Fixed bumper - Body Shops Near Me - Atlanta, Georgia

I got hit while stopped by another car. His insurance was paying. I looked at reviews of everyone his company used. The reviews here were higher than the others on the list. It was easy drop off and easy pick up. The car was done in the time promised and the work was real nice, I could not tell at all it was hit. In fact it looked better than it went in as they wash it up and delivered it clean. No troubles at all. They give you updates on progress, but it is sometimes its hard to know what what going to this or that shop means. They called a few hours before closing on a Friday so I could get it before they closed. If you live more than 2 hours away, which is probably unlikely call in yourself to get updates to make sure you can get there by closing. I cant judge on costs as the other company paid. I was very satisfied and would go back again if I need body work in the future. read more

I Wanted to give a one star but felt bad and decided to go with two.... my boyfriend recently got into an auto accident and our insurance recommended he take his car here to be fixed. At first It was a LOVELY experience. constant updates on what's going on with the vehicle, etc. We were so pleased that we had found a place that was concerned about their customers. UNFORTUNITLY, that was about two and a half weeks ago... as of now they keep pushing the day out as to when the vehicle will be ready, making our commutes hectic to say the least.... we knew we'd be sharing one car for maybe a week like they said at first but now its about to be three. We have called and have been promised calls back from the receptionist who says they don't want to give us a for sure answer on when it will be done, and she would call us back... no call back. We honestly don't mind the wait if there seemed to be a legitimate reason for it, or even if we experienced the customer service we received at the beginning of the process... things happen... but at this point it feels disrespectful. they date they expect to give the car back to us this time is over a month after we dropped off the car. I personally do not recommend this place personally based on the turn around time and lack of communication... read more

Fricking fantastic!!! This place is fantastic! This makes the third time that I have used them for bodywork in the last several years, and each time my car comes out looking like a brand new car....I just drop my car out front, drive out in the car rental that is waiting for me, and then when my car was ready, I just drop the rental at Classic and drive out with my car...Easy, easy! Not only is Classic's work top notch, the staff is as friendly and accomodating as they can be. If I have another fender bender, I know where I will be going!!!! R Wilton read more

Came in for a simple bumper repair, as this was a geico repair shop. Went to pick up the car and all the service lights were on. Apparently they left the lights on and the battery died. It took them two hours to fix the problem. I am giving them two stars because the staff are super friendly. Body work I would not recommend to anyone. read more

I got into an accident that left my bumper and a variety of parts behind it destroyed. I dropped it off at classic collision and got a fair estimate (lower than another shop I went to). They finished work a day early, all the work done was spectacular, and they even washed my car! I half expected them to have topped my gas off too. 10/10 experience. Friendly and knowledgeable staff, good work, and quickly done. read more

Classic Collision - Replacement of bumper. - Body Shops Near Me - Atlanta, Georgia

Just recently bought a car and the door panel Started to pop off. The previous owner didn't fix it right. I headed over to classic collision where Jesse and jamari did their magic on it! They took their time and explained to me what needed to be done. They didn't even charge me ! Said they enjoy helping out a neighbour! Great people! read more

Classic Collision - Body Shops Near Me - Atlanta, Georgia

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My car was at this place for 6 weeks and they didn't touch it. Excuse after excuse, no answering of phones, wouldn't return insurance adjusters calls, no status updates etc. They even went so far as to say maybe it is totaled which there is no way. They just decided they didn't want to fix it. Finally had it towed somewhere else. Avoid like the plague!! Terribly run business. read more

My vehicle was dropped off, Maria arranged Hertz to pick me up, then the vehicle was completed on the day I was quoted by the manager. I highly recommend them for a minor repair. When it came to the speed of the repair. Later I noticed their paint job wasn't the best. There are flaws in the paint and they did not wet sand the rear bumper properly. Plus they painted over the bumper without cleaning it, so there are bumps under the paint. I'll be going back there soon with the hopes of a remedy. read more

So a Volvo backed into my BMW M6 and caused minor damage to the passenger side rear wheel; shouldn't be a big deal. Eight days later I still didn't have my car back, or a new wheel, even though the insurance company paid them 679$ for it. What really chapped my ass is that when we picked the car up, there was an additional 217 miles on it, the odometer was reset to 0 and the radio station had mysteriously changed stations. I had to drive (in my other car) to the insurance office to get a form so they'd release my car back to me despite the fact they still owe me a new wheel. Save yourself the headache and heartache and take your car someplace else. read more

I tapped into another car in bumper-to-bumper traffic - I drive a BMW 650i and the other car was a Toyota Highlander. There's one cosmetic scratch on the plastic for the other car's bumper, but my grilles and front bumper got the worst end of the deal. This being my first luxury sports car, I'm in total panic mode. Thank God for Classic Collision. My insurance (GEICO) sent me to this shop based on proximity and quality, and I have yet to go to a better shop so far. The staff there were 100% prepared with the documentation and process of taking in the car by the time I arrived (I spent less than 15 minutes on location before I was in a rental and on my way). Mariya, Carlos, and the rest of their team are incredibly professional and helpful; I called almost immediately after to verify a part they were ordering and not only did they answer my questions, but they also offered me more information in terms of the OEM parts vs the other parts I could order. The best part of this shop is the informative, timely nature - this is something I rarely find with most shops in Atlanta. They offer multiple ways to contact you and on specific schedules - they didn't miss a beat and kept me well-informed, even speculating on % completion for one of the text updates. Even better - the original date that repairs would be completed was Thursday, but the shop moved and got the car done a day earlier. That's the kind of nuanced service you want from any service or business: details, timeliness, and professionalism. All in all, when you get into a car accident, it's stressful and frustrating. A car shop that alleviates that stress and frustration through even the smallest professional details, like the way they talk to other customers and how they explain repairs before they go ahead with it, is worthy of a hell of a lot more business and appreciation. Classic Collision team, you guys rock for making my week easy and stress-free. I'm definitely going to them for quick quality work in the future. They also recommended Harrison Motorsports for Stage 1/2 mod work, so that's a nice plus. PS: the reviews that say the window to pickup is too small? Wrong. I suggest calling the shop first - they told me the car would be ready by 5:45PM, but I called and they assured me that they would stay late for pickups. I got there at 6:15PM and it wasn't just one person working, but at least 3 techs and 2 office staff still working. Kudos to the staff for that! read more

Fortunately this is only the second time I have had to deal with a body shop. My first experience at another shop was a disaster but this time it was a breeze. Fast work and no hassles for me. I was pleasantly surprised by the communication and friendly folks. I would not hesitate to bring my family's vehicles here for future work. Looking at some of the negative reviews I have seen it had more to do with their insurance company than the shop so keep that in mind. read more

The quick backstory: A person backed in to our car. Her insurance company (Geico) arranged for us to have our car repaired at Classic Collision - an "approved" body shop with whom Geico has a relationship. Everything about our experience with Classic Collision was stellar - truly top notch. Fast, easy, courteous, communicative, proficient, expert, empathetic and on and on. I was dreading having to deal with a repair shop I didn't know, but they made it so pleasant and easy - delightful even. I hope I don't get hit again, but if I do...I know who to call. Highly recommend. read more

Staff was methodical, friendly, and very open and honest about the status of my repairs. As someone who was navigating my first insurance claim, they were great partners throughout the whole process. And the complimentary detailing was definitely a plus! Thanks, CC! read more

Please do not take your vehicle to this location. It's day 1 and I'm already having issues.

I recently was involved in an accident with an individual insured through GEICO, and was sent to this location for the needed repairs. From start to finish I received excellent service. The repairs were done in the estimated time, and they kept me informed through the process. They also work smoothly with the rental companies, from my experience and from observing another customer's experience. I would definitely return to this location if I need their services in the future. Thank you, Classic Collision! read more

My car was hit by a delivery truck while it was parked and I wasn't even in it.. I was mad. I've never dealt with getting body work done and basically the whole back end needed replacing (trunk and bumper). Another car guy recommended Classic Collision so I went with it. They made the experience SO easy and stress free. I was told by the insurance appraisal guy that the repairs would probably take about a week, so I expected to be without my car for at least 10 days. I ended up getting my car back in exactly a week and it looks amazing. Both women I encountered here were kind, sweet, and helpful. I would 100% recommend taking your car here, and if I ever need work done again I will be back. read more

Frank at Classic Collision was a huge help! He was attentive and called me every day to update me on the status of my car repairs. If there was an issue, he would explain it to me and explain what they planned to do to address it as soon as possible. He also went above and beyond to provide me with a contact who helped calculate my diminished value and he stayed on the enterprise managers to ensure I was taken care of (and refunded)! I would recommend taking your car here if you have or need repairs and be sure to ask for Frank! read more

From the second I walked in, Angela was very helpful and friendly. I was in an accident the end of last year and my vehicle was in the shop for about 7 weeks for repairs. I was also able to get constant updates about the status of my car the entire time my car was at Classic Collision from Frank. I was grateful for the time they took to repair my vehicle the correct way. There was a minor incident after picking up my vehicle, and the manger Donnie was great! Thank you for providing such great customer service to me! read more

I brought my car in for an estimate of a front fender bender and small scrape on the rear bumper. The technician gave me an estimate of $3550 in a "worst case scenario". I got an estimate at RJ's Auto Body Shop in Marietta and their estimate was $1800 and when I picked up my car the invoice was only $1500. RJ's did an excellent job. While I can appreciate some differences in estimates, for the proposed work, $3550 was outrageous. I would not recommend Classic Collision of Brookhaven based on their pricing. read more

Had front end damage that needed to be repaired last year. Classic Collision was smooth in their communication with the insurance company. The paint job was superb, and they happen to do all this work in a speedy manner. Will come back to here if collision work needed. read more

I was extremely pleased with the service and repair at Classic Collision from the moment Carlos De Leon answered my phone call to the moment I picked up my repaired Mercedes. Carlos was a patient listener as I despaired over my crunched front bumper. He and Larry matched the paint exactly. Carlos had me come back after the bumper got painted to have it installed. All in all I was only without my SUV for around 4 hours. They even touched up some horrible areas that I had covered with house paint!!!! Everyone at this location were kind and nice...and at a very fair price. Great job Classic Collision of Brookhaven read more

Classic Collision Brookhaven (Buford Hway) did a great job with my car this time and last. Very satisfied. I would refer them and use them myself again! John and Carlos were fabulous last time and David Skidmore was great this time! Car rental was pretty straight forward. read more

Some idiot side swept me on 85-North and I had scratches galore and a driver side mirror hanging on for dear life. This body shop was recommended to me by State Farm. Suffice to say I got my SUV back in two weeks and it looks brand new. Thanks guys. read more

From the moment I spoke to Albert he understood exactly what I wanted done on my car, quoted a very reasonable price, fixed something at no charge before I even agreed to take my car there. Very happy with overall work and service. Would recommend to friends for sure. Two other local places were lacking in comparison. read more

ZERO STARS, WORST EXPERIENCE EVER. Absolutely DO NOT take your car here for any reason. Let me explain.. while the workers are nice people, they have no idea how to operate a business. I brought my car in for an estimate and had some follow up questions regarding parts specific to my car and the work that would need to be done. I spent weeks trying to get a hold of the person that put together my estimate.. she never answered email, and the front desk would always say she was busy at the moment and that they'd have her reach out later, but of course that never happened.. . I finally get some answers after an absurd amount of persistence, and decide to bring my car in to get worked on. They told me it would be ready at the end of the week, which of course ended up getting pushed back (expected at this point), and finally told me my car would be finished and ready to pick up and drive home at 6PM one night. I showed up happy to get my car back, and sat in the front office where they told me to wait just 15 minutes.. this went on for about 3hrs til they had to close for the weekend, and at this point they took me to the garage and showed me the work that was done on my car (headlights and bumper). Of course there was an issue with one of the headlights and also they let me know that somehow my battery was magically drained while they were working on the car. They also waited to tell me until I was the last one there and all the workers were leaving that they would need to keep my car over night (again) and install a new battery since it somehow died. At this point I was extremely frustrated and just wanted my car to be fixed. The employee then offered to give me a ride home.. since I was pretty much stuck at this point, I told her no... (what makes me think she can operate a vehicle if she can't operate her email or phone.. how about offering to pay for a Cab/Uber, the last thing I want to do is ride home with someone who I'm paying to screw up my car and waste my time because they can't properly communicate). ...The next morning I go in to pick up my car, and they let me know that they can't figure something out concerning the headlights and the car's computer programming so there would be a light on my dashboard constantly flashing, but that they would contact me to have it fixed the following Monday. They also installed a new battery in my car since it had died while it was in the shop. Yay, whatever.. just get me out of here.. ..Now about 2 months later, I still have not been contacted to bring my car back to fix the blinking light on my dash, AND (this is the worst part) after having my car stall out on me WHILE DRIVING and completely die in the middle of the streets/intersections (this has happened at least 5 times), AAA (God Bless them, they actually know what they're doing), figured out that Classic Collision had installed the wrong size battery, left one of my battery terminals completely loose, and not properly installed and secured the battery down causing it to move freely with bumps and turns. I'm very lucky I was not in or the cause a major accident. I just had to buy the correct size battery and have the battery terminal replaced on my own, since Classic Collision has done absolutely nothing right, and nothing to fix it. NEVER use this Classic Collision, I will be going out of my way to make sure people know just how bad of an experience you are likely to have. read more

I recently had my MINI Cooper fixed here after an accident which dinged up my passenger side door. I filed a claim through Geico and this shop was recommended by Geico. I was extremely happy with the service. They did an amazing job on my car and fixed it quickly all while keeping me updated along the way! My car looked amazing when I picked it up. They made sure to wash and clean it up so that it looked like new. I would definitely would recommend this body shop! read more

Garrett gave great service and was wlling to take the premium for taking my AMEX as payment out of his own pocket (AMEX was no longer accepted there). Unheard of. Great job and please keep it up. You will go far. read more

I was rear ended and GEICO recommended this body shop. The reviews/ ratings do not do them justice (plus keep in mind they're super old reviews). This place was awesome and the most helpful folks! I've been in a handful of accidents and it's always been a pain. They answered every little question I had and each time I called inquiring- I never felt like I was a bother. They went above and beyond... the customer service was superb. Donnie was the best, and he explained everything- very thorough. I felt like I was truly in good hands, and I'm very skeptical about being scammed when it comes to fixing my car (especially as a young single woman). I sincerely recommend Classic Collision of Broookhaven and I appreciate the great service I've received the past week. It made my life much easier dealing with the accident. As an added bonus... my key was near dead for many months (I have a push to start) and he helped me replace the battery. Awesome! read more

I would recommend this location anytime, anywhere and to anyone. If you need to repair your car after a collision, Look NO FURTHER!! I got A+++ class customer service from Carlos, Lindsay and Ben. The front right corner of my 2010 Altima was mangled but they put it right back in order in less time than estimated. The technicians went above and beyond to restore my care and bring it back to a show room shine. They went further than the repairs needed and buffed the other side of the car to restore a uniform finish to the paint job. Solid Team, Solid Service, Solid repairs. Top Class!!! read more

I brought my car in with a minor scratch and planned to use my insurance to have it fixed. The manager Donny said that was unnecessary and sent one of his guys out (GC) to take a look.They buffed out the scratch and didn't charge me a thing.Thank you Donny and GC for helping me out and being so selfless. read more

I was so impressed with the service at Classic Collision of Brookhaven. Came in for repairs due to an accident, and ended up getting other repairs done as well while it was there. They were the best I've experienced in customer service, transparency, communication and quality. I've already told several friends and coworkers to bring their vehicles here and if I need any other repair work, these guys will be my go-to from now on! read more