So understaffed. Staff "chit chats" with customer long after they have finished their transaction…read moremaking appointment times worthless. People are pleasant enough but wait time for help,is inexcusable.

We had an appointment at the Xfinity store in San Mateo. The rep that helped us started with an…read moreattitude and seemed like he didn't want to help us. My mom in her late 80's had a few questions and the rep was unable to speak in a respectful and helpful tone to explain things to her. All of this new technology is not easy for older people to understand. He did not explain what he was doing on the computer with our account. He was constantly looking at his phone but not communicating with us at all. He did crack a few jokes with another associate. I did not appreciate how we were treated today, especially my elderly mother.

They took great care of me. I added an iPad to my account super fast super simple, super easy very…read moreknowledgeable staff they were great.

Please note that this store is not owned by Xfinity, but it is a branded store owned by Bridge…read moreLocations. I ran into problems when I went to pick up equipment from an online order for Internet. Long story short the representative created a new account in the store and told me that was the standard business practice and that my online account was only a temporary account. I believe what was happening with the employee was creating a new account so that they could receive the commission and "sale". This created me a lot of problems that I eventually seem to have resolved, but please don't follow the victim to the same fraudulent business practice. Do not let them create a new account for you.

Manuel and Manuel did a great job with my custom TV mount above my fireplace. Super friendly, lots…read moreof communication through the process, and above all - the finished result is incredible!!! It did take a while to get the work done (just scheduling - as they seem very busy!) - else this would have easily been 5 stars. Thanks!

We had contacted Manuel to install our 55" TV and a smaller one at a short notice they were…read moreavailable in an hour, while we did not have any problems with their service our House(wall construction was not up to standards) itself was probably the worse TV install for the day and took few hours of their time for a simple install but he managed to make it work despite the hiccups. Professional and resourceful during a stressful challenge, I can't recommend them enough. Thank you again.

I had Lomeli Communications install my 85" Samsung Frame TV, and the experience was excellent from…read morestart to finish. The installation was quick, efficient, and very professional. The team took the time to use appropriate protective materials to cover the floors and surrounding areas, which I really appreciated. Once the job was complete, they cleaned up thoroughly, leaving the space exactly as they found it. Marco was especially great to work with -- polite, knowledgeable, and communicative. He walked me through his process before starting, explained what he planned to do, and made sure I was comfortable with the approach before proceeding. It was reassuring to be kept in the loop the entire time. Overall, the TV looks fantastic, and the installation was done with care and attention to detail. I would highly recommend Lomeli Communications to anyone looking for a professional, respectful, and high-quality installation.

Tek Tide Pros was great! I needed a Starlink installed on my roof. (I finally had it with Spectrum…read moreand their constant outages) Marco was quick to respond (on a holiday weekend no less) He provided a reasonable estimate. He came out and assessed the access points and what would be best for where I preferred the placement of the router. He was efficient and tidy. I'll definitely reach out to Marco and Tek Tide Pros again for any AV/Security or Home Automation needs in the future!

Terrible called 833 373 3411 to cancel service voided app and they just charged 14.99 again will…read morecontact better business about this bogus company Who Will Not let you cancel

OMG Do NOT use Direct TV. They have an ongoing dispute w/Disney so cut off ESP. and ESPN2 in the…read moremiddle of the US Open (major tennis tournament) and other big athletic events. It's been over a week now and there's NO information on when the channel will be reinstalled and $20 compensation....really, Direct TV? And no customer service to speak of...I'm on hold 1/2 hour and counting. I'd give them a 0 if I could! ...will be closing my account

Great but it can get frustrated with customers service but there is people that will help you.read more

I have HAD to be a Spectrum wifi customer in my apartment building due to a monopoly. I cut my…read morecable as it was too expensive and they never documented I had called. They charged me for two months of service even after the equipment was returned. They fought tooth and nail for that money and got it. Now they raised the prices on the sketchy wifi to be just as much as when I had cable and wifi. I would never be a customer if I had a choice. The wifi goes out regularly and you do not get credit unless you call and demand it. They will take every penny they can get.

Not that good, I returned the high-speed equipment for internet service and was still being billed…read more The self install system was nothing short of a disaster, nothing worked. They wanted to send a service tech the next day as a courtesy, never happened. They kept trying to ask about the service ticket,,,when all of that junk was returned. When you're calling make sure to ask for billing or correct department instead of internet or TV because the phone system is the worst and time consuming.

I am staying long-term at the Best Western San Benito Inn located in Hollister. The facility has…read more30-MB cable Wi-Fi provided by Charter Communications. However, because there are several large hotel/motel facilities on the same node which include many private residences and numerous businesses, the download/upload speeds are worse than the old v90 dial-up speeds used to be. I just checked the internet speeds here on toast.net, speedtest.net, dslreports.com, and charter's own speed test. All of the results were virtually identical with download speeds of 212 kb (!!!) and upload speeds of 975 kb. This is a far, far cry from the contracted-for 30 MB speeds that Charter advertises and charges for. In the past 10-days, Charter techs have been to this facility AT LEAST 3 different times. They have verified that all of the equipment here at the hotel is more than adequate and working properly and claim that their speeds are fine (as they said with a smirk). One of the technicians admitted to me that there were too many people on the same node using up all of the bandwidth and described the problem as having 50 people on the same street all trying to use the same garden hose at the same time so that each house only gets dribbles of water instead of a full stream of water. Charter's internet service is so bad that I have been unable to send out even basic emails for work so I have recommended that the Best Western management file suit against Charter Communications and I have contacted my lawyer to proceed with "restraint of trade" litigation against Charter since their contracted service is preventing me from performing my employment and depriving me of income while at the same time forcing me to use Office Max and Staples in Gilroy (15-miles away) to send emails, faxes, and download construction designs. I would strongly recommend that everyone use another internet provider other than Charter Communication!

I refer to luz communications because it still helped us very well in this service that we were…read moredealing with, and explained the whole procedure with great patience and honesty, we are very happy with the service.

Exellent customer service, have a lot of patience to help. I answer all my doubts with a lot of…read morepatient insight whenever i need your help is available to help finitely the reference I Will not regret is the best. He has a lot of experience. He likes his Work it shows in the way he helped us . We are very satisfied as excellent customer experience.

I had Dish Down remove an old Dish Network satellite dish. The owner, Kyle, did the work and was…read morevery responsive on my request for estimates - which was very reasonable and fair pricing, by the way. He arrived on time and clearly communicated what was to be done beyond removing the satellite dish, which included removing any attached cables/wires and sealing holes where the cables/wires went into the house; and hauling away the equipment. I highly recommend Kyle and his team at Dish Down. They also install network cabling and equipment, and StarLink internet service. If I ever need this type of work, I will definitely be using them again!

Kyle was great! Knowledgeable, professional, and understood how to install Starlink for us. He…read morealso helped us with our tv streaming and setup. Highly recommend him.

Javier is honest and thorough. We had a ceiling lamp and wall switch installed. Javier made it look…read morenice and clean. Good work!

Javier has been my go to Electrician for two plus years and did great work checking and upgrading…read moremy home's interior and exterior electrical circuits as well as installing an electric car charging station. Reliable honest snd easy to work with. Highly recommended.