I believe this business is CLOSED. I made an appointment using their online link, & when I showed…read moreup the massage parlor that's there now had never heard of Virgin Skin Laser. I called the number on yelp & the other number on Google and neither picked up.

When I chose Virgin Skin Laser, for hair removal, they were running a "half off" special…read more First, the "half off" price was $1,400 (full payment upfront for 4 treatments; areas treated: armpits, full legs, throat, and inner derriere). Second, when I started treatments there were two technicians working at VSL. Kym (the owner) and a younger lady (Kristen). Kristen did at least half my treatments. It's important to note that Kristen was also fired so Kym did my remaining treatments. Third, the organization of client records is terrible. My file was lost a few times, and even when they had my file I was always asked what areas I was having treated ... When you spend $1,400 on treatments, it would be nice if the technician knew exactly what areas you were having done and actually kept track of your progress. (Because of having 4 different areas to treat, I was advised to split up the appointments in "lower" and "upper" which meant coming in 8 times for the "4 sessions"). Fourth, once VSL has your money it doesn't really feel like they care if you are happy with the results. I often felt like they missed spots or didn't start up high enough on my legs ... and there were times I had to remind them not to forget an area because they were in a rush to get done and get me out the door. I was rarely asked if I was satisfied with the results and for $1,400 it is obviously important to me to see great results (the sales pitch was 99% hair reduction guaranteed). Fifth, when I asked about touch-up appointments and told Kym that I was unsure with the results I was seeing, I felt I was brushed off. Kym didn't seem to think I would need touch-ups and would not give me a straight answer on what the cost would be. On the first appointment, Kym insisted that I book my appointments 4 weeks apart "Or all of the hair will grow back". I did a little research on hair growth cycles, and while it is probably beneficial to do the first couple appointments close together, generally technicians start spacing out appointments to 8-12 weeks to ensure they catch the entire hair growth cycle. When I had my 4th session, I brought this up and was told that "All technicians do things differently" but Kym also admitted she thought Kristen might have used too low of a setting on me. In recompense, she offered to let me "model" her new machine for a single 5th treatment. Oddly, she offered to to do my legs and arms (as I had expressed interest in paying for my arms to be treated once the other treatments were finished, if the results were good). While this seems nice, I was frustrated that she wasn't more interested in making sure the areas I had already paid for were fully treated. Sixth, I did call and speak with Kym after the 4 treatments were finished and a couple weeks had passed. I was still getting spotty hair growth in all of the areas, with the inner derriere area being the worst with hardly any reduction. I told Kym I was uncomfortable modeling the new machine (Cynosure Icon) and that I felt the fairest compromise would be for her to use the equipment I paid for (Cynosure Elite) and re-do the treatments Kristen had messed up. At this point, Kym flip flopped and said Kristen used the right setting ... She also had many other excuses about hormones, some people being harder to treat than others (I am light skinned with super dark hair - so the easiest, actually), and so forth. I am not a pushy or outspoken person, and I feel Kym took advantage of that. She said I could book an appointment for the new machine "and we'll see how it goes". Seventh, when I showed up (yesterday: November 9th 2018) to do my treatment on the new machine, Kym did not seem happy to see me. She does not have the warmest bedside manner anyway, but I immediately felt very uncomfortable. She made it clear: "This will be your final appointment. If this doesn't work you should try electrolysis or something." Again, I am a very polite/quiet person, so I just nodded ... For the entire treatment she acted as though she didn't want either of us to be there. Eighth, the machines are very different. The Cynosure Elite: smaller spot size (and even Kym admitted it is superior to the Icon for hair removal), a hand piece that shoots out a quarter-sized orange/red light, and a tube that blows cooling air. The Cynosure Icon's hand piece is rectangular instead of round and it actually is pressed into the skin (the tip is cold like an ice cube). Both machines give you a painful zap - but I felt like the Icon was MORE painful (perhaps because you actually have something pressed into the skin versus only feeling the zap from the laser with the Elite). Kym seemed to forget that she was to do my inner derriere, and as I didn't really see how the Icon would work for that area I left without being molested by the machine... Ninth, there's a happy little sign at the front desk that says "NO REFUNDS" with a smiley face ... So that's $1,400 down the drain! :(