Not this specific business but the company overall. I ordered the deluxe treadmill at the end of…read moreDecember. I was given a delivery date of 01/31/26. A bit of a wait but I figured I'd still have it for the worst part of winter. Got a couple of texts and emails leading up to the delivery date. On the expected date of delivery by 1100 AM I figured I'd call for a specific time. They couldn't help me other than to say it wasn't coming that day. I begrudgingly rescheduled for 02/14/26, got the requisite texts and emails excitedly prepping me for the upcoming delivery date. Today at around 4 PM I received a call telling me that I would have to reschedule again due to shipping issues. I canceled my order at that point. They obviously don't need my business. Looked like a quality product but alas I will never know. I wish I could give less than one star.

This is a general complaint about the company, not specifically the Boston facility. I've had an…read moreall access membership for six years, which I paid $44 a month for and never used a live class. So I switched to the app one at $25 a month and now no longer have access to the analytics on the bike. I have no idea what speed what resistance and how many miles I have gone. I have a non-peloton rowing machine and treadmill, and I am able to follow along with the analytics on those machine when I take rowing classes and tread classes using the same Peleton app. Peloton is doing their customers customers, a Significant disservice by not allowing access to the analytics on the bike when using their app and their bike shame on them. I recommend to everyone, don't buy a Peleton bike, buy a genetic, cheaper bike and you'll have more success with the Peleton app which is a great fitness app.

I highly recommend this store to purchase a recumbent bicycle. They had an affordable high quality…read moreadjustable model that I couldn't find anywhere else. Delivery was fast. There was a slight issue with my order and they went above and beyond to accommodate- Patrick and Dave provided outstanding customer service and I am happy with the purchase.

This store and company is a joke. They don't know what they are doing here. The machines I bought…read morefrom here are crap! Bought equipment from here for my business/gym one of my clients ended up hurting themselves on the machine of no fault of her own. It's Top fitness machines. Customer service at this store is horrendous.

Great equipment and a great showroom. Staff is always helpful and knowledgeable. Thanks for my new…read morehome gym.

Great and friendly staff. Had what I needed and got them to me the next day. Tones of equipment to…read morechoose from. Start here for all your fitness needs.

Service department answered my call within minutes, came within 24 hrs, ordered parts and installed…read morethem on my home treadmill within 24hrs of their arrival. They were pleasant and fixed the problem. What more could anyone ask? M.D. Scott

Went to buy some gym equipment. The gentlemen there told me it would be ready in 2 weeks, and that…read morehe would call to update. He wasn't very helpful and you could tell he just wanted to sell the most expensive equipment. 2 weeks after I bought the out-of-stock equipment and no call. Called after 3 weeks and he told me that it would be another 2 weeks. Absolutely ridiculous customer service. Avoid at all costs.

I have been a satisfied customer of Precision Fitness Equipment (PFE) for over 15 years and love…read morethe Newton Store. They have all of the top names in Fitness Equipment and the sales staff is very knowledgeable. They will recommend what's best for each customer. The service is also fantastic and (PFE) is always there to answer any questions that you have. Stop by the Newton Store - it's worth the trip. Bayard R.

We manage millions of square feet of commercial real estate and Precision Fitness is our go-to…read morefitness equipment vendor. Dave is very responsive, provides a variety of options, and goes above and beyond expectations. We highly recommend Precision Fitness.

Never had issue here! Love DSG!…read more Ample parking, always a huge store they don't have all the frills of the new one but overall we enjoy this location. They have sneaker selection which we were looking at and trying on, staff was friendly to us and asked us if we needed sizing right away. They have walls Yeti and Stanley tumbler and bottles which is great! A ton of apparel, sports gear and more! Download the app, save 20 off on $100 or more purchase. There are some brand exclusions so read the fine print or ask the cashier to try the coupon anyways!

This Dick's Sporting Goods is HUGE! Two floors with plenty of sports gear…read more You can find all the apparel, men's, women's, & kids, on the first floor & I believe the equipment on the second floor. Located across from the Natick Mall, it's one of my favorite stores to frequent. You can catch a bunch of sales on popular brands such as Nike, Patagonia, Adidas, etc. Sometimes you can find their shoes on sale; Hoka Bondi 8s are currently on sale by the way ;)) Had a great experience today here. I was looking for an item that the app had said was in stock at this location. A worker assisted us in searching for the size so was looking for. Unfortunately, they didn't have it/couldn't find it but it was nice that they tried. Parking: lots of parking available!

So over the years I have made home gym purchases here and have always been happy with the quality…read moreof the products they sell from my treadmill (Spirit XT 485) which is currently 10 years old to a few other things. Recently I decided to upgrade my gym with a leg press to replace one I left at my old house to a Hudson Steel Miami combination home gym. The service here is outstanding, the things come when they say they will arrive, they install everything without leaving a mess and they stand behind what they sell. Is it pricier on some items than the internet? Somewhat yes but my smith machine was $2000 cheaper than advertised on websites. Very good company, check them out!

Had a 5 star review for them here for the last 2 years after I purchased my $2000 treadmill from…read morethem. I'm currently in the market for a basic weight rack and bench which they were very helpful giving me some options on. During the process I did realize a website named Strengthwarehouseusa.com had the same rack and bench, but at a cheaper price. Obviously, I like to support local AND they advertised a 100% price match guarantee on my quote, their website, and at the physical store location. So I put the items I wanted to buy on the websites cart and sent pics and the link to them so they could match and proceed with my $1500 purchase, but got an email just saying "cant match price". Was very bummed as they were STRONGLY advertising the price match guarantee. I like the business, but I do want to warn other customers that the price match guarantee they offer is a lie. So I am ordering the stuff I wanted from the site at a cheaper price, free shipping and no tax. I have no problem with them not matching prices, JUST DON'T ADVERTISE that! But service is good there. Josh helped me a couple of years ago and Vin helped me most recently. I have the feeling the owner declined to price match, and not Vin directly.

I purchased a True treadmill and elliptical from Kyle 5 years ago. He was a superb, knowledgeable…read moreand no pressure salesman. Both machines have worked beautifully until today I got an error message on my elliptical. I called expecting the run around, one should never assume and Kyle answered the phone. He was just as friendly and helpful as he was 5 years ago. I have referred Kyle over the years and today's call assures me that when I do refer him...my friends are in good hands. I highly recommend Gym Source for top quality equipment and Kyle for a seamlessly smooth sale.

Great service, can't ask for me…read more The store manager is fantastic- Thanks Mike C

My wife and I own an old Nordic Trac treadmill that was left behind for us when we moved into our…read morehome about five years ago now. The machine is in the basement where we workout each night. Unfortunately the Nordic Trac finally crashed as it must be at least 10+yrs old now and was not running properly. We drove about 20min to the Hanover Washington Street Precision Fitness where I had called ahead just to get a better idea of what type of treadmills they have on site that we could buy. When we arrived we were nearly greeted at the door by two representatives that were expecting us and ready to show us the treadmill that fit our needs best with many options for us to consider. This was a great experience since we were actually speaking to someone who actually cared more about us and making sure this next treadmill is the right one for us and really went over all of the differences between treadmills making our decision process much easier. The price point was right on and they even gave me a bit of a better deal at the store too which basically made the delivery free! We got the delivery of our new treadmill later that week and the delivery/set-up crew was also spot on! They moved our old machine to the side and placed the new one down right where we wanted it. The best part of it all is, that the nice guys checked out my old Nordic Trac treadmill and were even able to fix it for the time being so this now gives me two treadmills and now easier for me and my wife to run together at the same time! They did not charge me any extra for moving old equipment and taking the additional 35min it took for them to go into the old treadmill and fix it! (they would have taken the old treadmill away for free anyways) Precision Fitness really looks to sell the right piece of equipment to the right person fitting your needs and doing so in a very professional way.

Sam in sales is great... super friendly and knowledgable…read more Quick to text and call. Owner is really nice as well, got to meet him briefly... lots of cool equipment at good prices.

Thorough, thoughtful, and reasonable. I've bought from them multiple times, and will keep going…read moreback. Delivery was great too.