Let me start off by saying I never give bad reviews on anything - I only ever give reviews for good…read moreservice. I've hired various services in my life and never had an issue with another company or person. I usually only like to help a business, not hurt it. However, this was the WORST service I have ever encountered, so I'm making an exception. I made a yelp account to do so, as I am so upset by this service. I told him upfront that I will do so because it was so bad that other people needed to know.
Our treadmill stopped working about a month and a half ago. We got it in December 2024, and use it about once a week at most. My husband runs a lot, but prefers the outdoors, so he's probably run on it maybe 15 times total. I do smaller walks, and use it maybe once a week.
My husband called for him to come, and that was good - he was prompt and on time. Bob gave us an exorbitant bill with things not agreed upon beforehand - costing a $1k to fix a 1.5 year old treadmill that originally cost twice that. I figured well, there's probably a reason for the premium, and let it go. He needed to order a part, which should take about 7-10 days, according to Bob.
A week rolls by with no check-in, so we asked for an update - he gave a very short answer. Another few days roll by, over 10 days, and we reached out for an update, and we get a text saying "Don't contact me again for updates." It seemed a bit rude, but maybe he was overloaded with tasks. The parts came in about 2 weeks after, and then we were gone for a week and a half, so it was about a month before we could schedule it.
The treadmill worked for two runs - then died after a week and a half. We ask him to come back and look at it, and he wants to charge us again for his labor/travel (which was costly). He said it was because it was a coincidental issue, but he never actually looked at the treadmill. Bob said it was from overuse, but we use the treadmill pretty sparingly. He noted that Andrew is a runner, but I mentioned he rarely uses the treadmill. He said he wouldn't charge us if he came and it was another issue, but honestly at this point, the trust has been broken. I wasn't even sure we'd get an honest answer about why it broke.
We asked him to come and consult on it without paying another $500, as we already were charged for basically half the cost of the treadmill already and it broke a week and a half later. Bob was incredibly rude - name calling, shouting, and he had a terrible temper. We were calm towards him, and he took offense so quickly.
So a month later - we're out $1k and still have a broken treadmill. It feels incredibly unethical. He has a lot of positive reviews, but please look at the 1 star ones - they are pretty on par with what I experienced.
