I couldn't be happier with the result of our floor. The pricing was very fair and the guys who came out and refinished my floors were professional, on time, and very polite. I would recommend precision flooring. read more

I would like to give a five star review to Precision flooring. We had a situation where my original flooring installer went out of business only two years after doing my install. In addition, my floor pattern was discontinued. The stair nose on our step from the kitchen to the family room was cracked badly, ready to break off and needed repair. After reaching out to a few other companies who wouldn't even return my call, I was frustrated. I met Don the owner when he came out to do some work for my employer. He took a look at the photos I had and asked me to come down to Precision to see what we could do about matching a different piece of stairnose. He ordered the piece of stairnose for me and a week later sent Eduardo out to do the install. Eduardo showed up a few minutes early which was refreshing. He was very professional answering all of my questions and addressing concerns. He did an outstanding job on the install. If you didn't know that the piece wasn't original you wouldn't be able to tell. We were very happy with the whole experience and would absolutely use Precision again. Would not hesitate to recommend them to anyone seeking a flooring provider. read more

Precision Flooring - New Stairnose Repair...Don Matched From Different Flooring Pattern - Flooring Near Me - San Jose, California

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We had a great experience with Precision Floooring. They were able to start installation for our new upstairs hardwood floors right away and the communication between sales and customer was excellent. The installers Ricardo and Junior were also fantastic. They were very helpful with walking us through the job, explaining any changes, and just a great overall demeanor. I appreciate that they tidied up at the end of every day. On top of all of that, the floor came out looking beautiful. Great operation! Thank you precision flooring! read more

Precision Flooring - Bedroom floor - Flooring Near Me - San Jose, California

Very pleased with my total experience with Precision Flooring. Don was extremely helpful in making my final, initial decisions of selecting bedroom, bathroom, entry, kitchen, and dining room flooring much easier. Ricardo with years of experience and his son, Ricardo Jr., both most pleasant and considerate, did an excellent, quality job with the installation and I so appreciated their attention to detail. I highly recommend Precision flooring for all your flooring needs and overall peace of mind. GREAT job guys!!! read more

Precision Flooring did an exceptional job with our new residential hardwood floor installation. From the initial consultation to the final result, everything was handled professionally and with great attention to detail. Eduardo was excellent--knowledgeable, courteous, and clearly takes pride in his work. The craftsmanship is outstanding, and our floors look absolutely beautiful. We're extremely happy with the results and highly recommend Precision Flooring to anyone looking for high-quality hardwood flooring. read more

I called Precision Flooring to get some information about replacing my cracked ceramic tile. They were really friendly and took the time to help me with the questions I had. Unfortunately, replacing the ceramic tile is a different trade but I really appreciated the time and information given to me to go talk and chase the original flooring contractor. Thank you! read more

Precision Flooring was hired as a subcontractor through our GC and did a fabulous job! They repaired and refinished the hardwood floors throughout our home, including threading in new pieces to tie in with the existing flooring in the rooms that were renovated. The new pieces matched perfectly, and the floors look spectacular. The crew took great care with minimizing dust and increasing ventilation when the finish was applied. Extremely courteous and professional. Would definitely hire again! read more

Very nice and professional floor services. The owner is very knowledgeable, while his recommendations is more on the expensive side. The other younger manger is more flexible. The floors we bought is very nice, Brizillian cheery. We got one box more than we need. Installation is very professional. I heard we were lucky since the technician happened to have one day opening to work on our small project. They work on wood and laminate floor only. Not the stone floor. They said they focus on one thing and want to make it with good quality. I think they keep their promises. read more

Can't really rate their quality of service because the person who was supposed to come out to give an estimate flaked twice after taking a few days to schedule the initial estimate. Visited their warehouse and they had a large selection but not transparent pricing, and folks there do not mask up. Pretty uncomfortable experience all in all. read more

This is not the first time we've used this establishment! From the quote, which was reasonable and competitive, to the impeccable installation process, I would absolutely call on Precision Floors for all my flooring needs! (We called to get additional flooring installed to match what was installed 15 years ago). The installers were timely, tidy, friendly and did a fantastic job. This establishment has very seasoned installers!! I even received a follow up call from their office manager and owner to confirm everything was ok; two calls! Thank you so much, my floors are beautiful! read more

Precision Flooring - Brazilian Cherry - Flooring Near Me - San Jose, California

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I was referred by a construction engineer to Precision Flooring and I can't thank him enough for the referral. Don Gupton, the owner, was incredibly helpful and knowledgeable. The installation crew ~ Anthony, Mario and Rick did an amazing job!! This is the 3rd floor I've had installed (it's a long story complete with water damage, etc.). Anyhow, I was never able to have the baseboard lay flush with the flooring before...always had to have quarter round installed to cover up the gaps. These guys hit it out of the park! Perfection is their standard. I also love my flooring ~ Hallmark Floors ORGANIC 567, color Gunpowder. I highly recommend Precision Flooring to anyone looking for a quality flooring installation. read more

We spent over $30K on Precision Flooring installing Cortec vinyl planks throughout our 3,000-plus square foot home and it was worth every cent! In fact, the new flooring has probably increased our home value by at least $100k. Ours was a very complicated job with lots of tile, grout and carpet that had to be removed and tricky angles where the new flooring had to be installed. However, in the end, we are very happy with the results and have received many compliments on how the new flooring brightens up our house and makes it look much more contemporary. We are grateful to the staff at Precision Flooring for their high quality work and customer service. We looked at S & G Carpets and The Floor Store, so why did we choose and now recommend Precision Flooring? Ratings: Yelp and Next Door ratings were consistently high. Wanted to add our two cents today with our high rating. Estimator: Our sales person Tim was a former installer so when he came to our house to do the estimate, he got down on the floor and pointed out some of the concerns the competitors missed. He also showed us where we could save money with the installation. Price: Their estimate was a couple thousands less then the competitors, who couldn't match the price. Crew: Chino and Oscar did a meticulous job installing the floors. They worked hard to make sure the angles, cuts and transitions were done beautifully. Aneas was very passionate about using the correct color and types of paint on the trims and touch-ups. His attention to detail really paid off as he didn't miss a spot! And Ricardo did a nice job installing the carpet Hollywood style on our stairs. Customer Service: Chris was helpful with the billing and Erica professionally managed all the phases of the installation, which took about three weeks. Whenever I had a question or concern, Erica always handled it promptly and in a friendly manner. In the showroom, Rodger was always super helpful in answering our many questions. Precision Flooring is a local, family-run business that really came through for us. We recommend them highly! read more

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Great customer service. Needed carpet to line a toolbox and they had just the stuff. In and out quick with quality service and great pricing. read more

Three years ago, Precision installed an engineered hardwood oak flooring throughout our home. We have been very pleased with it. Then came a big surprise: at one end of the living room the oak flooring had turned black! It was a water leak from a faulty drain in the bathroom behind the living room. Frantically, we called Precision to see what could be done. The owner, Don Gupton (sp?) came over and told us he has an employee named Anthony who could remove and repair the flooring. We were skeptical about how a repaired floor would look, but we had to do it. Anthony was amazing! What a craftsman! He fitted the new flooring so well you could never tell there had ever been a problem. Plus he restored the sheet rock of the wall that had been removed to repair the leak. He taped, textured and painted the wall. Again, you could never tell there had been an issue. All this in one day. Thank you, Anthony and Don. read more

We are mid-job as I write this so I will be sure to update afterward. While the quality of the work appears to be excellent, the management/process has not been very smooth. After days of work were completed, it was determined that the wood put in would not match the rest of the house!! So they basically had to start from scratch, tearing out the wood again, replacing it again. Super frustrating but mistakes happen I guess. What is more frustrating is the challenge to reach our sales contact and get a clear schedule of what will be done, and when. Not sure why that has been an issue. That makes things challenging as we have hired them during quarantine and need to share the space or make plans to work from home somewhere else, especially during the noisiest parts. Let's just say one of us stayed in a hotel for a few days but the schedule changes due to the wood error meant no actual work was done during that time. Looking forward to the end of this process! read more

Oh yes! I would highly recommend this place! We constructed a new home and used Precision flooring for both our hardwood and carpeting. Don and his guys were very patient helping us choose the right fit for our home and answering all of our questions. What I enjoyed most was watching them install We have stairs and watching Ebby (Ebrardo) do his cuts and precise measurements was like watching an artist paint. He was legit phenomenal! Kudos, guys! read more

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Quality of the work was fantastic, transparency in the process and cost was not. All in, they came in ~$2300 over what was quoted (about a 20% increase). One issue was flagged to me mid project (floor needed to be floated with plywood) and I asked for the quote before they continued (I was at work). No quote given, finished the work before I had a chance to approve. This added $1300 to my overall bill. When I contacted them to provide feedback about not having the chance to make a decision, their response is that they don't have time to get every change order approved. If you don't want to be surprised with significant additional costs, I'd steer clear. 5 stars for the subcontractors who refinished my floors. Wish I had their contact info as I would happily use them again. read more

We just had our floors done by Precision, and they exceeded our expectations! There are sooo many flooring companies out there, not to mention stores that sell the materials for you to install yourself. It was overwhelming to us at first with the materials and options. We also recieved quite a few quotes from different companies. We were at our wit's end until we found Precision. They have so many flooring options in their showroom, but they are really cool and let you borrow samples so you can see how they look in your house before you commit. SO glad we did because the colors we originally liked did NOT look good in our house! Once we decided what we wanted and made the decision to go forward, we were on a huge time crunch as my baby was due soon and we wanted the work to be completed before then. Precision was able to schedule us right away, AND completed the job in the time frame they gave us in the beginning. With that being said, the work wasn't rushed, nor sloppy. They did a thorough job and every detail was taken into consideration, including painting of the baseboards. The floors turned out even better than we expected and we have already received numerous compliments! HUGE thanks to Tim, as well as the installers Rick and Mario! They are true professionals! read more

I'm not normally a guy who does bad ratings, but this time I'm pulling back my previous rating and giving them a 1-star rating this time round, since I have a 2nd house, were Precision Floors installed a new redwood oak floor and the quality is terrible, I've given them the opportunity to fix the issues, but they wouldn't commit to any timeline for fix these. When I pressed "Glenn" on the timing, he actually got really aggressive with me, and started quoting, "So What", "So What!", we don't do this date then ..."So What!".... Wow, are these guys kidding me? They screw-up not only the scheduling of my job, but do a lousy job of finishing it, with unfilled holes in the floor everywhere the nails went in, and the stair thread under moulding they put installed backwards ... and their attitude to fixing this and the floor is "So What"? As an existing customer I'm very disappointed! ... so whatever you do, do not do a repeat business install with these jokers, they treat their existing customers like garbage. If they keep this up, they'll be out of business in a year or two. read more

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Precision Flooring is in the process of replacing the floors in my condo to get it ready to put on the market. Glenn understood my urgency to get this done quickly and has been squeezing it in every chance he can. The hard surface flooring is already in and it looks gorgeous! read more

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I wanted flooring installed in my condo and Don came out for the quote. I listened to his suggestions and he was passionate about what he was recommending and although I wasn't I decided to go ahead. I couldn't be happier with the results. What a difference this makes. Evi and Rick came out and did the job and the workmanship is just incredible. The precision of the cuts and angles of the flooring that was laid was superior. Evi certainly has a skill that left me standing in ah. Everyday the guys cleaned up the work area, carried out the waste, and left no traces of debris anywhere on the premises. I was totally please with everything including the fact the material ordered was exact. The second time I needed flooring less than a year later i went with another company's because the bid was $1K more than I anticipated. I pointed that out and was told by Don that his labor costs went up a lot. Well Don's attitude wasn't very pleasant this time and I decided to go with the other company who did a great job matching everything up with the first job. read more

I contacted Precision Flooring after we had a different contractor completely mess up our floor install and cause damage to our subfloor. Tim met with to assess the damage and give me an estimate on installing LVP (vinyl that looks like plank hardwood) in a large basement playroom and a flight of stairs. He gave me an estimate that included repair of the subfloor and installation. He brought in a materials expert that could give us a better idea of the proper way to level and repair the subfloor, and we determined that a demolition crew to remove the improperly poured cement on top of the subfloor was necessary first. Tim helped me find a company to do that portion of the job - he went above his job responsibilities to help us get our project back on track. After we had the cement removed, Evi of Precision Flooring and his crew came and spent days grinding down and leveling our subfloor. He worked tirelessly for several days to help us achieve a near-perfect result. He communicated clearly with me daily and was professional and courteous. More than this, it was clear he wanted to make sure that I was satisfied with the work at every step of the way. The pictures of our floor installation speak for themselves. The work is seamless. I know this wasn't easy to achieve, because I saw his attention to detail as he worked. It is clear that this is Evi's craft and that he takes pride in his work. I got to see more of his hard work when he completed some tricky installation issues that came up on the stairs. We ended up needing new baseboards and added them to our contract last minute (our previous contractor was supposed to provide them, but didn't). Tim worked with me to select ones that fit the style of our basement, and Evi and Oscar installed them promptly. Finally, Aeneas, Precision's painter, came to touch up the baseboards and the area around the stairs. He was pretty cool, too, and gave our project the finishing touches. Overall, we are grateful to the whole team for making this process as smooth as possible for us and delivering a beautiful product that our family hopes to enjoy for years to come. We will be back when we are ready to update the flooring upstairs! read more

Precision Flooring - Beautiful, expertly installed luxury vinyl plank. Baseboards are also newly installed and painted. - Flooring Near Me - San Jose, California

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In cases like this one, it is hard to give you a review... but here is how I broke it down: 1. How did my floors come out? (Four Stars) 2. Customer Service (One Star) 3. Office Staff (One Star) 4.Communication: Responsiveness to e-mails and phone calls (One Star) 5. Met timeline (One Star) 6. Stayed within budget (One Star) The average of what I thought was important is 1.5 stars out of 5. See the reasons below. When they were hired, we had a hard date of when we wanted to project completed. They promised that it would be done by a certain date and for a certain amount of money. As of yesterday, it was completed a month later than expected and cost more than original estimates. I am o.k. with missed expectation when there is good communication but it was not the case in this situation. When we came upon our move in date, the floor was not complete. The reason I think it wasn't completed in the time it was requested was because the workers were constantly taking cell phone breaks and chatting with each other. There was no one to supervise them so everything took longer than expected. So then came the second, "must be finished by" date. That day they arrived late and still didn't complete the job as they should. I finally had to ask them to leave so I could have dinner with my parents who came in for Christmas. So then came the "follow up" day. They didn't show up. They said they made a mistake and went the wrong house. This was upsetting in that I was waiting for two and a half hours for them to show up. Next was the final "please please please finish the floors" day. They showed up 40 minutes late, and made excuses of why the floor boards were not flush against the walls. When I said, "can you at least try," they went to work on putting extra nails in the walls. This fixed the problem as I expected. There was one corner where the base didn't touch the floor. The worker later said "Oh.. it's because no one nailed the board in." (Sigh) As for the office staff, the receptionist was never helpful when I called. When I called to say no one came to my house, she told me "call this number." I said "Can I have the area code?" She sighed and gave it to me. Then I said, "Who am I calling?" She gave out another sigh... and said "my boss." This made me wonder.. why isn't she calling her boss and why is an area code and a name an annoyance? When I called for a final invoice, I was transferred again to her boss. I think it's strange she can't do basic job functions. Through out the job, I was requested to pay my invoice even thought the job was not completed. This annoyed me. Here is my compliment. There was one man on the job who I really respected. He came to my house to hand scrap and hand stain the wood for my living room steps. He was in his late 50's, and took so much care in what he was doing that I really saw the beauty of the project. Thank you. Overall the floors looks great now but I would not recommend or use this company again. read more

Precision Flooring is a tucked-away treasure trove of flooring options. This review is mainly for their showroom and customer service. They have room after room of options (solid, engineered, vinyl, more) - a bit like the end warehouse scene of Raiders of the Lost Ark. Don Gupton was an excellent resource who provided me with helpful information when I arrived. I was able to explore on my own and at my pace, and when I had questions Don was around to help me compare pros and cons of options. He was great about imparting knowledge in a welcoming manner about specific brands, woods, and flooring altogether. These folks know flooring! You can borrow samples to compare at home, which was key to our process. The estimate process was simple and informative while keeping a low sales pressure. Ended up going through a different company because of a specific flooring color/finish we sought, but highly recommend to Don and Precision Flooring to anyone looking for a great customer experience, a wide variety of options, and experts in flooring. read more

We recently contracted Precision Flooring to replace all of our old carpet and hardwood flooring with luxury vinyl plank, including stairs and all of the baseboards. The results are fantastic! Tim guided us throughout the entire process in a very professional, responsive, honest and courteous manner. They have an extensive selection of LVP to choose from and allow you to check out floor boards to see how the flooring might look at your home in various lighting conditions throughout the day. Once we chose a floor and supply availability was confirmed, install dates were promptly set up and installation was completed within the 2 week period specified. We requested additional work outside of the original estimate and were promptly presented with updated costs to approve. This offered us full transparency on final cost. We are happy with the quality of the work done on the installation and the quality of the LVP we chose. Overall, we had a very positive experience and the cost/quality/timing exceeded our expectations. read more

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Precision Flooring just finished a carpeting project for us (completed yesterday). The entire team was a pleasure to deal with, starting with Don. Don came out to assess the project, helped us navigate the various carpet choices and provided a very reasonable estimate. When I expressed concern over what it would take to make the floor stop squeaking, Don explained what they've experienced (and it wouldn't be as much of an issue as I thought it might be). The team that did the tear-out, floor prep and baseboard work were great to work with. Don was right (of course) - resetting the nails holding the subfloor to the joists took care of the squeaking. The carpet installation team (Fred and Rich) did a great job. They know their stuff. Fred shared details of what he was doing and why he was doing it (like the kind of seam tape he used). The carpet is beautiful. After they finished the installation, I noticed Fred was working on the carpeting on our stairs (which we had installed by another company many years ago). I guess the carpeting was a little loose in spots, so he decided to fix it because "it was bothering him". Great service and a great experience. We recommend Precision Flooring without hesitation. read more

We bought our house 5 months ago and had Donnie and his team install our new engineered hardwood flooring throughout the downstairs. Fast forward 5 months and we are having to put our house on the market because of a relocation. We have had several open houses and numerous realtors come through, and the first thing everyone says is, "This flooring beautiful!" We have received countless compliments on the flooring, specifically the quality and style. We considered a few other flooring companies before choosing Precision, and it's definitely the best money we spent renovating the house. Donnie was very professional. He was able to get to our house quickly to measure and give us an estimate, he helped us choose which style to go with, and his team worked efficiently to get the job done. His team was a pleasure to have around, which is important when they are at the house all day for several days in a row. The flooring in our house is by far our favorite part of the renovation, and if we were to stay in town, I would definitely use Precision for all future projects. Thank you! read more

Precision Flooring - Snapshot of our living room with Urban Floor Cleveland Oak engineered hardwood from Precision Flooring. - Flooring Near Me - San Jose, California

Just completed a flooring project with Precision Flooring. Ricardo and Martin were so professional and efficient. Tim helped set everyting up at the office and Ricardo and Martin came and got it done! Highly recommend this company and especially Ricardo and Martin. Fairly priced and over delivered on their promise. Thank you Tim Thank you Martin Thank you Ricardo!!! Daniel read more

Our existing flooring was quite messed up due to our dog's nails and scratches. We contacted Don from Precision and he understood our needs and gave us a reasonable quote. We went to his shop to look at different options and considering our dog situation he gave us our two top brands to go with. We went ahead with CoreTec Plus XLE Waddington Oak and am so glad with the results. Eduardo installed our floors with so much finish, everyone who saw it has praised it. The end result looked amazing, the floor is scratch resistant as Don had suggested and looks beautiful. Thank you Don and team, totally recommend them!! read more

Awesome job! The installers Luis and Rick did an amazing job! Tim, the salesman, was great and made everything move smoothly. read more

Ricardo did an amazing job. I live in the mountains and my dogs thrashed our carpets. flit feels amazing coming home to a beautiful clean floor. I reccomend them highly read more

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High-quality reliable service delivered by installer Evi. Skillfully he replaced wood sections, repaired, and refinished the floors in an older home. Not only that, he also matched as best possible the refinished sections to existing wood flooring in stain. Would hire them again and be happy to have Evi work on the project next time as well. read more

My floors were just finished the other day and we couldn't be more pleased. We had our flooring and carpets replaced by Precision Flooring and it was a pleasure doing business with them. From Tim to Oscar and Rick, oh and Erica and Chris all were great to work with. Tim educated us on the VLP plank and carpet and was very helpful each time we came in with questions. Oscar and Rick flooring installation and baseboards was quality workmanship. They cleaned up everyday they when they left and always left the place tidy. They even fixed our lose cedar planks that were in the closet. The time they took to make sure the bull-nose fit perfectly and the result, was the work of a true professional. In addition the carpet installer were great too, the team came in and carpet was installed in no time. We could not me any happier that we chose Precision Flooring, you would not be disappointed! Marie T. read more

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Our neighbors recommended Precision Flooring and we just had them install our vinyl flooring throughout our 1400 sqft house in Los Gatos. Reasonable price, was able to start the installation within three weeks, and the actual installation only took one week (Monday-Friday). I work from home, so I got to see how hard working the team is with such quality result - we love it. I enjoyed the entire team, especially Everardo (Evi), Luis and Mario. Thank you guys, for our wonderful flooring! Louise read more

I just wanted to send my compliments on Ebi's work this morning. We had him out to fix a stair that had broken. Not only did he fix the stair, he took the time to check all the other stairs (which had been made with the same material) to ensure that there were no faults or cracks. Courteous and professional; would definitely recommend! read more

Beyond the call of duty! Great job on laying out new hardwood for my house remodel. A special shout out to Everardo and Bennet who performed the task in the most professional way. Incredibly pleasant and warm, and came in every day with a smile. They were so patient as we went back and forth with our architects as to what direction to lay the planks--and never had a problem readjusting the layout. The ultimate result is awesome! But more than that, I had a nasty fall in another part of the house while they were here. They came running when they heard the thud, lifted me and carried me to a safe place, called the paramedics and stayed with me till we got help. Gosh, I'm sure they never had to deal with an injured homeowner before! But their compassion really touched me. Ask for Everardo and Bennett if you are getting any hardwood installed! read more

When I had the notion of replacing the tired old carpeting in our condo with wood flooring, I was at a bit of a loss since I'd never had work like this done before. I did some research and visited three other flooring shops before finding Precision Flooring. I was immediately impressed: Don educated me about wood flooring, laid out the options for our condo, and didn't try to fast sell me or my partner at all. I picked the British Pub pattern, Hickory "Pilsner" finished wood as my favorite and my partner agreed. Roger came in to do the estimate, we received the contract via email--a check and a signature, we were all set. The first job was the living room and office in October of 2017. Chino and Bennett did the installation, and Aeneas did the finishing paint work. They did a tremendous job--fast, efficient, and professional--and were a pleasure to work with every step of the way. The flooring installation for those two rooms took two days, with Aeneas following up on the third day to do the finishing touches. I was so pleased by the new flooring that I decided we should do the same wood flooring in the bedroom, where originally I'd planned to do new carpeting there. I set up the appointment for the latter part of January 2018. Roger did another estimate, Chino and Bennett again did the work ... and proved once again how fast, efficient, and professional they were. A slight hiccup in this job (one box short on the flooring material) was handled quickly and painlessly: we were never inconvenienced by not having the room usable, the additional materials were in just three days later and the room finished the next day. All through, everyone at Precision Flooring was pleasant, professional, and inspired confidence to work with--a top notch experience with contractors doing home improvement. I'd recommend them to anyone. The end result is gorgeous ... the condominium now feels completely different: more spacious, 'richer'. The flooring feels great on my feet and is much warmer in the chill of winter than the old carpet was. I'm 100% satisfied. Thank you all! read more

Very rude owner who just wants to rip people off. Gave me the highest estimate out of seven places called. Really bad attitude and doesn't like to hear "no" or be told what to do. Maybe don't work in the service industry if you don't like to serve. read more

Just a scam. They buy engineered low-quality hardwood and mark it up more than any one else in the bay. Extremely rude, pushy, unprofessional salesman (who I think is actually the owner) . Wouldn't sell me the item I wanted because he was trying to get rid of discounted junk. Absolute waste of time. I have never left a business so angrily in my life. read more

Recently I needed to replace the floors in my kitchen and bathroom. Precision Flooring offered a wide selection of flooring samples from which I was able to select some of my favorites to take home and "try out" in my kitchen and bathroom. Once I had made my flooring decisions, Bernard, my installer, completed both rooms in a timely fashion. Bernard is a highly skilled craftsman and both floors are absolutely beautiful. He was a pleasure to work with. read more