Precision Flooring installed LVP throughout our house in 2020. They did a fast beautiful job & left everything looking very NICE! They are nice people, easy to deal with, good customer service, good product, couldn't be happier! C. M. read more

The flooring is top quality, and the customer service has home town kindness. I highly recommend Precision Flooring.

The guys at precision did a great job with our hardwood Floors and carpet. If you are on the Tahoe/truckee area i would highly recommend them! read more

A manipulative operation. Seemingly nice on the surface initially but kept trying to get a signed contract from me before they would commit to a work start date. They strung me along for over a week saying they'd let me know while claiming they were crazy busy and eventually that they couldn't commit until I committed. Very unprofessional operation, impossible to get on the phone, errant texts, and long winded emails. Pass on these guys if you're discerning and don't want to be put on the backburner while they look for suckers. read more

We used Ricks flooring for our beautiful new hickory flooring! From day one thru finish he and Cody did a phenomenal job! We would highly recommend him and Cody the installer is wonderful and very much a perfectionist! Thank you both! read more

Precision Flooring - My new hickory floor ! - Flooring Near Me - Truckee, California

We paid a premium to support a local business and work with Precision. This was a mistake. The owners Rick and Marcus refuse to take any responsibility if something goes wrong on your project. We paid $30K (1400 sq ft of engineered hardwood), and dozens of planks cracked end-to-end within 6 months of install. We tried every diplomatic route to resolve this, with no luck. Unfortunately, posting a negative review on the internet is a last resort. The least we can do is save you from the frustration (and cost) of working with them. read more

Precision Flooring - Brand new 25 year floors... cracked within 6 months. - Flooring Near Me - Truckee, California

We needed some carpet and padding repairs after winter water damage. Rick called me right back and had two installers the same day! They came right up and professionally repaired and replaced the damaged carpet and padding. They were able to use our left over carpet from the original installation. The price was very reasonable and they did a very good job. I will definitely use them again. read more

Amazing customer service. Wide selection of products and very knowledgeable staff to help you narrow down selections.

We recently hired Precision Flooring Services to replace the carpet in the common areas with deluxe vinyl floors. Getting the estimates from Rick was super easy and straight forward. He was also able to placed the order directly from the manufacture right away. Gabriel was our lead installer. He promptly assessed the floors and texted me for clarifications (since we were not at the place during the installation). He and his crew did a great job installing the floors, making adjustments as needed. It looks so much better than the carpet. Gabriel is very diligent, hardworking and goes the extra miles to make sure customer is 100% satisfied. He came back a couple more times to fix the baseboards in a few tricky areas and also fixed a carpet border in a bedroom which is not in the scope of work. We really appreciate Gabriel's great customer services and perfectionism. Thank you, Precision Flooring Services. read more

We had Precision Flooring provide our contractor with carpet and flooring for a cabin remodel. Communication throughout the quoting exercise was great, although there were a couple of hidden charges that we went back-and-forth on. The actual amount of carpet and flooring ordered by their estimator was significantly in excess of what we needed, but after some discussion the company owned their mistake and took back the excess material (which is definitely not the typical practice for carpet...). Some hiccups along the way, but a generally constructive experience and it's nice to be able to give business to a local, family-owned outfit. I'd give them my business again. read more

My husband and I did a large addition on our home in Tahoe City last year. We wanted to give our business to someone local rather than going to the big box stores in Reno. We found Precision floors through yelp. From our first time in the store, they were welcoming and professional. We took home samples and placed our order. They weren't the cheapest option but I'm so glad we choose them. They were patient with us with install dates because we were running way behind schedule. Install day came and we had a slight issue with the nosing color not matching the stairs. We reached out and they worked with us to try and find a match to our liking. Things moved slow but Marcus kept us updated on the process of replacing the nosings. Cody the installer was nice and professional. I cannot express my gratitude on the way they handled the correction. We will definitely be a repeat customer when the time comes to replace the rest of the house. read more

See all

I would highly recommend Precision Floors. I replaced all my floors, some with LVP and some with carpet. I was also doing a remodel of the kitchen and the team worked with me to coordinate timing over an extended period. I was impressed by the quality, dedication to getting to getting the job done, professionalism and working within my budget. The installers exceeded expectations in all areas. The installers (Marcos & Gabe) ensured selection of boards to have continuous pattern as well as precise/smooth cuts. I was amazed at continuous pattern in a small closet under the door. I recommend this team without reservation. read more

I recently had my carpeting ripped out and laminate put in and Precision did a fantastic job! A couple years ago I hired Home Depot to do some tiling work and what a nightmare trying to coordinate that for a second home. I worked with the owner Marcus from the first phone call to picking the material to him texting my picture updates along the way. It could not have been easier. They helped me stay on budget while delivering an exceptional product. Very pleased with the final product and the professionalism of everyone I worked with. read more

Precision Flooring - New flooring - Flooring Near Me - Truckee, California

See all

ABSOLUTLEY DO NOT USE THIS COMPANY! I wish I could give 0 stars. ***UPDATE*** Yet another lie from Precision! Very much so in business with Scott construction. ***RESPONSE TO BELOW COMMENT FROM BUSINESS OWNER**** Well, I also have never left a review before, but after being treated with such disrespect, I felt the need to share my experience. If you read the other reviews you can see i'm not the first person to experience horrible customer service from them. After my initial phone call to follow up for the SIXTH time, I left this review to share my experience. Rick then called me back and told me to take down the review because they had sent a quote, which I have never seen. In our previous call, Rick and Marcus, in a very rude manner told me "they had never heard of me" and that I was "full of it". Which proves my point of their dishonesty and horrible customer service! They obviously had heard of me and i've had multiple conversations with Marcus or else this quote they claim to have sent wouldn't exist! How can you claim to have never heard of someone and then call them back to say you already sent the quote, makes absolutely no sense! I went through my call logs to confirm and this was in fact the sixth time calling them, so absolutely not an exaggeration, AT ALL. I was told on all previous calls before today that I would have the quote by the end of the day, which never happened. I was also told on the last few calls that they were no longer working with their sub-contracted flooring team and that they were trying to lock someone else down. I understand the demand this year is very high and I was very patient with them throughout this whole process until today when I was treated in an extremely rude manner and told "they had never heard of me" which obviously is not the case or else there wouldn't be a quote to send! On the call I received from Rick asking to take down the review, I was again treated horribly. You would think they would of realized they made a mistake and tried to apologize for claiming to have never heard of me, but instead was scolded, again. I was far from "unruly" on our phone call and in fact it was the other way around. I admit I was frustrated after being told "they never heard of me" and "I was full of it", who wouldn't, but I still spoke with respect and tried to get more details on how this was possible but was hung up on by the owner, Rick. Their claim that I called in with a "major attitude" is just not true. I started the conversation by politely telling them my name and my service address, so their comment about the caller id is completely irrelevant, as I had given them all my info to look up. They obviously did not listen to anything I said in the beginning of the call or take the time to try and look anything up! Instead, I was told they were buried in quotes and are still "digging out from this winter". I then responded again with my name and address and said this was my sixth time calling, which was then followed up by Rick throwing out insults over the phone. My point about luring people in was that, initially, when I started this process I was told you had availability to do my floors. BUT, after my third call to you guys, I was told that you were looking for a team to be able to do this. So why tell a customer you can do the work, when in fact, you don't the capacity to do so? Yes, Greg went in to your shop very early on, which he told me about, and was told you were working on a quote. That's fine I understand these things take time, but after following up multiple times and being told I would receive the quote by the end of the day and never receiving it is a different story. The amount of time that was wasted on this process was devastating to my repair needs, because I now have to start this process over with a new company. I wish I would of picked up on all the signs of a dishonest company early on and not have wasted this time, but as you said, I'll take this as a learning experience. I wish you the best and hope you can learn from your mistakes. I hope this review is helpful to customers and that nobody has to experience the level of disrespect I did. ***ORIGINAL REVIEW*** Completely unprofessional and horrible customer service! After having them come to my house, I had to call over 6 times to follow up on a quote and each time I was told I would have a quote by the end of the day. I talked with Marcus, which is the owners son each time and on this last call spoke with Rick who was extremely rude and told me I was full of it after I told him how many times I called. His son even said he'd never heard of me, which I have multiple forms of communication from him. They are a complete joke and will lure you in with promises of doing the work but when it comes time to do it they will flake and make excuses. I highly recommend finding a true professional company that has the customers best interest in mind. read more

Terrible customer service! I was barely acknowledged when I walked in the store. I let them know the details of my project and even filled out their contact form. I asked if they could come out to my home the next day to measure for a quote and was told yes, I would receive a call in the afternoon. I waited all afternoon and no call. Finally, at 4:45pm, I called and left a message to see if they were still going to come out. My call was never returned. It's fine, Troy at Donner Tahoe Flooring took good care of me. read more

After contractor placing an order Marcus never returned phone calls. Tied up the remodeling job So much for shopping local read more

We have had Precision Flooring do 4 bedrooms (on 2 separate orders) in the last year and had an excellent experience. The price of carpet was highly competitive, customer service with several calls/visits/emails was very responsive and informative and the ultimate installation and removal of old carpeting was great with full service including furniture moving/taking apart beds and reassembling. On the second order more recently, to do 3 bedrooms following water damage from a roof that leaked, they hit our timetable with weeks to spare on ordering and installation since we have renters starting in June. Additionally, as a second home, we gave them full access without us being there and they got the jobs done flawlessly and left the place spotless. You can't go wrong using Precision Flooring! Very highly recommended. read more

EXCELLENT QUALITY - SERVICE - VALUE Sarah was extremely helpful picking out the style and color of the flooring we wanted. It was great to work with a local company with real people and a local place to go...we wanted to make a change and Sarah and John were open to and still able to make the change seamlessly. Efficient and knowledgeable team did the installation of both the carpet and the vinyl floor. We love love love our new floors! Thanks very much Sarah and John!!! I would recommend you to everybody! Deb Tahoe Donner read more

The team at Precision Flooring is amazing. The floors of the dream home we purchased needed some updating. We wanted new carpet throughout and to add hardwood flooring in the hall and one of the carpeted rooms. They helped us choose a beautiful carpet to give our home a modern mountain feel. When it came time to select the hardwood, we needed to match as closely as possible to hardwood that was no longer in production. To our surprise, they provided a couple of choices. What we selected was a perfect match. They measured, ordered and kept us updated on the progress of the materials. When the time came, they sent a team to take out the old flooring and begin installation of the new. The team they sent were incredibly meticulous, careful, always cleaning up as they went along the process. Where the two hardwood floors meet, you would never know they were installed at different times and the carpet with upgraded pad is stunning. We are incredibly happy with the service, the value and the attention to detail. If you are looking for a local, family operation with commitment to excellence, we suggest giving them a call. read more

Very Professional place... It is rare to find a business that executes as well as this company does. They do everything flawless...answering their phone, helping you pick out the right flooring, scheduling the install, and the installation process. It was flawless and their communication is perfect. They recently installed about 1600 square feet of flooring,and I could not be more pleased. I am a property manager in multiple cities and as such, I have to deal with numerous contractors for various tasks...by far, these guys are in the best of the best league. Do not waste more time shopping around, these guys are the flooring company you should use. Jack read more

I first went to Donner Tahoe flooring and they came to measure but ghosted me despite calls and emails to follow up. Precision Flooring made it so easy and dropped off samples and did a fantastic job! I definitely recommend. read more

Precision flooring has a beautiful show room! Customer service is a 10! Family owned and family friendly. I would support the local economy before going to a big box store any day. If you need flooring, don't make the mistake of driving to Reno, when Precision flooring has it all! read more

Precision Flooring just completed the installation of our new flooring. John and Sarah were wonderful to work with, and their installers were as well. We couldn't be happier with our beautiful new flooring, and the experience we had with this business! They are the best! Debra, Bob and Delores Woods Tahoe Pines, CA read more

I had a great experience with Marcus and his installation team. They were easy to communicate with, did a great job and I would highly recommend them! read more

I highly recommend precision flooring as this was the best experience we have ever had with a contractor. Rick and his crew could not have been more helpful and they were so professional. We love our new wood floors and are so grateful. We definitely will call precision flooring when it is time for our next project! read more

We are very impressed with the level of customer service we received from Precision Flooring. Darren and his wife went out of their way to help us with a very tight turnaround. We had a leak in one of our bedrooms and had to replace carpeting that matched the original. Darren was professional and very responsive--gave us timely quotes and went the extra mile to get the carpet we needed, on time (actually before our deadline). We wouldn't hesitate to use their services again. read more

I bought new luxury vinyl flooring from Precision Flooring in December and I love love love the beautiful rustic appearing floors they installed! The installers were professional, neat, polite, and skilled - they made sure that invisible spots under the kitchen counters were as beautifully finished as the rest of the house. They took extra care to design a step down into the sunroom. The vinyl I bought is called dockside sand and it has a bit of a rustic beach look to it, which completed the changes I've made to the rest of my house (built in 1898). I chose the luxury vinyl because it requires zero maintenance and can withstand standing water, and with all the snow storms, and dog traffic in my house, it's a relief to have worry-free, tough, and gorgeous floors! read more

I'm completely impressed by the knowledge of and passion for flooring of the staff here at Precision Flooring. Sarah was able to answer all of my questions and turned me on to Cork flooring, a sustainable and really comfortable option for pretty much every room in the house, besides of our master bathroom. Great customer service. Fair prices. Timely installation. Check them out for sure! read more

Sarah and John are very professional and pleasant to work with. They installed carpet on our stairs and we are very happy with the service, the product, and the installation. Highly recommend! read more

New owners Sarah and John Wolfe took over this business about a year ago. They were amazing. I ordered a carpet last week and they had it installed (today) less then a week later. The price was great, they had lots of choices and quick work was amazing! definitely recommend the new owners and recommend you use this great local store. I compared prices there prices were great and I love shopping local. Highly recommend. read more

Wow, these guys are great! They gave us a reasonable quote for refinishing our 1,200 sq ft oak floor. The job was done on-time and in a super professional manner; everything was covered up, they cleaned up the mess before leaving and even helped us move in and out the most heavy furniture. On top of that, they also helped to color-match the kitchen toe-kick that needed replacing. read more

It's rare to find a company with such great customer service, friendliness and quality. They were terrific in helping us choose the right floor for our mountain home, but more importantly, whenever there is a problem or concern, they are right on it to explain it and fix it. Sarah is always a pleasure to work with. I highly recommend them. read more

The staff at Precision Flooring live up to their name. Sarah and John are incredibly responsive, timely, skillful and personable. Precision Flooring installed carpet and blinds in an older home I recently remodeled. The carpet install was perfect, and they even went out of their way to find a particular carpet I was looking for. When I needed to have them come back to re-tuck the carpet in the door jams after more remodeling work, they were right on the job. My experience with the installation of new blinds throughout the house was equally as superb. Their showroom is beautiful and professional, and someone is always there to cheerfully greet customers when they walk through the door. Shopping local is well worth it when the service is as precise, local and personable as Precision Flooring. read more

Great product and service. They are fair, responsive and professional. I have used Precision for several flooring jobs and I will continue to use them in the future with enthusiasm. read more

We can't say enough about the fine service we received from John and Sara. Our shopping experience was A number 1 in both quality and service. We would definitely recommend Presion Flooring to friends. Tom & Carol Ryan read more

Love our new floor!! John and Sarah were great to work with and installers Fabian and Eduardo were very nice and professional as well. Will definitely recommend to our friends! read more

Terrific people at Precision Flooring. They were recommended by our designer for a remodel, and they supplied and installed all the carpeting and other flooring. We had some questions and adjustments, and even after over a year, they responded quickly with smart, effective solutions. We are totally impressed with John and Sarah. They went "above and beyond" expectations. Thanks so much!! read more

Sarah and John are consummate professionals and very service oriented. Highly, highly recommend!

Amazing service and truly good people! The owners and installers are very professional and helped us every step of the way through selection and installation of carpet for our vacation home. Precision Flooring is the ONLY place to buy flooring in the Tahoe area! read more

We were very impressed with the installation and customer service we received from Precision flooring.We were greeted by knowledgeable and pleasant people. Sarah and John answered every phone call and email promptly. Their prices are fair and reflect quality, proper timing, and great service. The installation of our new flooring and carpet was done by a professional carpenter who did an awesome job. Precision flooring even changed their schedule to accommodate our special request to extend the carpeting into our owner's closet. We had a wonderful experience. We highly recommend Precision flooring. read more