Came home last night and my garage door did not open all the way up. After trying the door a few…read moretimes to see what was wrong, my coil spring was broken. I opened a request in the morning and Bravo replied within minutes with a quote since I added pictures of what was wrong. They came out quick to fix the door so I could go in with my day. They were great, very professional and polite. They cleaned up after they finished the work and asked if I wanted them to dispose of the old equipment. During the coil spring replacement they also noticed the cables on the sides of the door were getting a little frayed and showed me the areas that might break. They said they had the parts to replace those as well and I had them replace the cables as well so I do not run into any other problems anytime soon. If I do, they said the cool spring has a 3 year warranty and the cable 1 year. Overall a great experience.

Called on Friday late afternoon and they arrived at 8 pm as per their ETA. Omar and Adam fixed the…read moreproblem and the charge was exactly the same as the estimate. No upcharge or additional fee for coming on Friday night! I highly recommend them.

Spoke to Alex, Jack came out a couple hours later. Very professional, honest and competitive…read morepricing. Highly recommend these guys in the NW suburbs!!

My experience with Firstline Garage Door Repair was deeply disappointing due to consistent lapses…read morein professional communication. My issues began immediately; when calling the business, the owner answers simply with "Hello," offering no acknowledgment of the company name, which left me uncertain if I had reached the correct number. On April 2, 2026, I placed an order for a new garage door with the owner, Alex Caraus, and provided a $500 deposit via Zelle to expedite the order and mitigate potential tariff-related cost increases. Following this, I received no updates regarding the status of the order. I reached out via phone and text on April 13, 23, 28, and May 5 to confirm the order status and expected installation timeline. It took 54 days from my initial deposit for the door to be installed. The installation itself was grueling; a single technician arrived at 12:30 p.m. and did not finish until nearly 10:00 p.m. Upon completion, I immediately paid the remaining $2,300 balance via Zelle as requested. The owner assured me that an invoice would be emailed that evening, yet I received no documentation or receipt. Despite subsequent attempts to contact the owner via phone, text, and email on June 12, 16, and 18, I remained ignored until finally receiving an inaccurate invoice on June 18. The invoice stated Amount due $2700.00, Amount paid $0.00 In the notes on the bottom of the invoice stated, "Paid in Full" "2-year warranty". The original invoice and on their website, it states 3 year parts and labor warranty. The invoice stated $2700.00 due. I paid a $500.00 deposit on April 2nd and $2300.00 on May 26. The total amount I paid as per the technician request $2800.00 uytu I have tried getting a corrected invoice showing I paid in full, and that I have a 3 year parts and labor warranty. Alex has not responded to my calls, texts and emails. Would not recommend this company.

Sheldon responded quickly and his work was top notch. Installed great quality equipment for a very…read morereasonable price. Would recommend to anyone.

Sheldon was extremely responsive. He came immediately and was ready to work.. I believe he gave a…read morefair price for the replacement of my garage door and explained what needed to be done.. I would definitely recommend

Was able to get service on my garage door the same day and the service was quick and well done. The…read moretechnician explained what had gone wrong, how he was going to fix it, and how to prevent it from happening again.

I used them twice and can no longer recommend them, I would avoid and look elsewhere. On the second…read morevisit they replaced a spring, I complained it was noisy on opening and was told to "give it a while and let it settle" and that we have 90 day warranty they would come back out if it didn't improve. When they came back out (because it was still noisy) they said I need new rollers and cables. We declined to have the work done immediately to get other estimates and they tried charging a $45 service fee (for a warranty check). They then threatened to place a lien if we did not pay the $45. Actually insane thing to threaten, over $45 when we have paid them nearly $2,000 for work over the past year. In summary, their prices are high, their warranty is sad (most reputable garage door companies will give 1 year minimum) and their business practices are unethical and unprofessional.

I had an issue where my garage door reconnecting with the track. I called they were out to fix it…read morein about an hour. They fixed it in under 5 mins and I wasn't even charged. Such great customer service and I will definitely use them again if I have any issues. Thank you Crawford!

From the owner: Family Owned & Operated Since 1967…read more Crawford Door Sales has been family owned and operated since 1967. With over 40 years in the business and a reputation for quality, friendly service, Crawford Door Sales is a leader in the garage door industry. Crawford Door Sales is a garage