On Tuesday Dec 9th I reached out to Precision Heating And Cooling just for minor repairs and in my mind, I thought I might have to wait a couple of days or so but the service call was expedited to the next day!! I received a courtesy call indicating what time the technician would come and he actually came before the time I expected and the technician was very polite, professional and efficient. Thank you so much Precision Heating And Cooling for your excellent customer service as usual!!!! read more

Excellent service! Respect of the property, honest inspection. Timely and helpful with answering my questions.

Very responsive, nice folks, checked over everything, did what needed to done. Great to work with

The most technically superb and customer friendly HVAC company I have encountered in my 45 years of utilizing HVAC companies

Many kudos to Precision. My parents have been using them for decades and when I moved to the area I started using them as well. With the recent deep freeze my heating system stopped working temporarily and they came out for an emergency review. Before they got in the system came back on. When the workman was there, he instructed my wife where to find the error code so when a couple hours later it failed again, we were able to figure out the problem. They were honest that the part they needed was not in stock but offered to come back the next day. They also explained how to safely do a temporary fix so that the system would run until they could do the fix. The cost was downright reasonable. To another few decades of HVAC service read more

Quick response from the company. Ricardo was amazing. He came to diagnose issue with my AC and give me information on sealing holes in my vents. He was very professional, courteous, knowledgeable, and thorough. He gave me all the info I needed to make a decision on how to proceed. Will ask for him for future work. read more

Everytime I call someone comes out very quickly and all the guys are super cool and give you all the info without an attempt to up sell. All in all great experience with them so far. read more

Precision Heating & Air Conditioning Inc - Heating & Air Conditioning/HVAC Near Me - Skokie, Illinois

We have been using them for years. Installs and repairs are handled in an efficient and cost effective manner. If it's an emergency (no heat or no A/C) Rudy usually shows up at our door within 4 hours and fixes the problem right away if he has the right parts on his truck. (He usually does) read more

On June 3, 2016, I hired Precision Heating & Cooling to replace the compressor in my home HVAC system, as well as the liquid line dryer and suction dryer. Subsequently, I hired this company for the period beginning in the spring of 2017 through the spring of 2020 to perform bi-yearly maintenance for my HVAC system for the fall and the spring. For the reason(s) cited/detailed below, I no longer have faith in this company and have cancelled my service agreement with them. On Saturday, September 19, 2020, I called NICOR Gas to report a gas smell emanating from the west side of my home. Within 30 minutes of my calling, a line inspector from NICOR Gas arrived to check out the smell. He resolved the gas leak on the outside of my home, but, in checking the furnace and hot water heater inside of my home, cited the following issues which should have been repaired during prior inspections by Precision, Heating & Cooling: 1. The 'T' vent from the water heater to the chimney needed to be replaced with a 'Y' vent to prevent blow-back CO. 2. The plastic blue and red rings on the water heater at the pipe tapings were melting due to extremely hot air (actually combustion gas) coming out of the water heater. CO is being pumped into the space. 3. The refrigerant (Freon) tubing needed to be moved since it is touching the water heater vent, which is extremely hot. Additionally, the NICOR inspector found that I had a gas leak in my fireplace. Because I was, initially, unable to find the shut off valve for the fireplace, I called Precision, Heating and Cooling to inform them of the problem(s) . When the service supervisor called me back, I let him know that the NICOR inspector had located the shut off valve for the fireplace; therefore, my request for emergency service was no longer applicable. However, I proceeded to tell him about the issues decribed above that had been discovered by the Nicor Gas inspector. The service supervisor became combative and, instead of accepting my constructive feedback, proceeded to tell me that, since the inspector from NICOR Gas was so full of recommendations, he should have fixed the problems himself. Additionally, he felt the need to tell me that the line inspector was going to cost me some money since the things that needed to be fixed would not be free. I was insulted by his insinuation that I thought the service would be free. He was totally out of line. Needless to say, our conversation soon deteriorated to the point that, without any provocation, he told me that he was going to cancel my upcoming appointment and would refund the advance payment of $175.00 that I might have paid. Who does this? The service supervisor showed absolutely no concern for resolving the aforementioned issues which are extremely serious, potentially life threatening and urgent. He allowed his personal feelings to get in the way of listening to my concerns and being receptive to constructive feedback from a long-term customer. As a result of this exchange, I have scheduled an appointment with another HVAC company to, not only provide the fall service on my furnace, but also to resolve the serious issues cited by the NICOR Gas line inspector. My interaction with the service supervisor was disheartening and disappointing. read more

By far the most unprofessional company I've ever encountered. From the initial customer service of simply scheduling consultation/estimate to the poor/faulty installation. Wouldn't recommend this business to my worst enemy! read more

I have used Precision Heating and Air for almost 20 years and LOVED the professionalism, the service people and their product. So I have no idea why things have changed. I had them come out to figure out why my AC wasn't working (I had NO AC during our latest heat wave) The serviceman took out my electrostatic filter and it was beyond filthy (my fault). I explained that the salesman who sold me my new furnace in Nov. 2020 told me I only needed to clean the filter every 6 months - guess that was wrong. That same sales man told me the filters were $200/ each. Then the service man opened the AC coils and told me the waterway ducts were calcified over, there was black mold, and I should consider a new AC. (I just bought this 20 year old home and it appeared that it had never been maintained so I wasn't surprised, just frustrated). Sales man came out, did all the check the intact and output vents, etc. Got a quote for $7600 for a new AC Since moving into my new home Nov. 2020 I have had to replace virtually EVERY appliance including the furnace, consequently, I had decided to get a second opinion. The service man from the 2nd HVAC company came in and asked about the filter (which had since be tossed out) I told him it was beyond filthy and I ordered new filters from the manufacturer - 3 for $60. NOT $200 each. This service man told me my AC stopped because of the filthy filter - it stopped the air flow and my AC coils most like froze over. He put on the AC with no filter and I had COLD AIR! He also informed me that I could use regular air filters they just wouldn't be electrostatic. So I went to ACE and bought a filter for $14 to use until the electrostatic ones arrive. That service call with wise advice and cleaning my outside AC was $144! I don't know what's going on with Precision but I can no longer trust them. IT truly saddens me that this amazing company has resorted to lying to and cheating their customers. read more

There is a reason why there are only two reviews for this company and nothing more. They're rude, unprofessional and certainly don't have the customers best interest in mind. We used them this past winter when our heat when out and they temporarily fixed a problem for us. When our AC went out we called them for an emergency service because temperatures were near 90 degrees. They were slammed and couldn't come out day-of or next day so we had to schedule them for the end of the week - fine. Not only did no one called to confirm appointment and after waiting TWO HOURS for them to show I called and spoke to an ALICE. Alice was incredibly moody the moment she answered the phone interrupting me for my name and address. Apparently the company decided not to show because of weather conditions which I understand, however, no one called to inform me. Additionally, dear Alice had no idea that they were schedule for an emergency AC check nor that they've been to our condo before. Frustrated as any customer would be, I was firm when I said, "you mean to tell me we've been sitting in a 90 degree apartment for an entire week because your technicians availability AND inability to follow through with a customer?" This is when Alice screamed, literally screamed at me to calm down and not talk to her in the tone which I was. I'm sorry, but I had a problem, I called for a service, this company failed to deliver and troubleshoot when they chose not tell me they weren't coming. Dear Alice hung up on me and proceeded to call me back to tell me that the owner, HOWARD KAPLAN doesn't want my service moving forward. If there is anything this company can learn from - and I say this loosely because I can only imagine the sophistication (especially lack thereof) of Howard, Alice and everyone else employed by this company - is that they have no idea what customer service is and the ability to achieve great results. read more

Do NOT call this company! They tried to overcharge me for their "flat rate" diagnostic visit by also trying to tack on additional charges that were never disclosed during scheduling. Additionally, when the tech came out he said I needed to replace (1) The heat exchanger (2) the gas valve (3) the inducer motor and (4) a few other smaller parts. When the service manager called me the next day he said the total for repairs would come to $2800!!! Luckily I didn't go through with it and called in for a second opinion. All I needed was to replace the flame senor, which was $100 including parts and labor and my furnace was up and working perfectly. Glad I didnt fall victim to what this company thought the problem was. I am shocked that people call this company when they try to get you to replace a lot more than is needed. read more

My heat shut off in the night and I woke up to a freezing house. I called Precision and they were out by 9am that morning. I feared it was big problem but the technician said it was a clogged drain line. He cleared it, put in a new filter and that was it. Very honest and quick. The heat is running great again. read more

Update: Upgrading from 1 to 4 stars. Chris, the operations managers emailed me with an apology and went above and beyond to rectify this situation. They definitely had a bad week with some staff being out of the office and I unfortunately took a fair share of it as a customer with an extremely poor customer experience problem. HOWEVER, Chris jumped on it and owned end-to-end when he got back in the office. He was extremely professional, was at my front door within an hour of our email exchange. He patiently diagnosed the problem even with my hovering, fielded all my questions, and explained in detail what he was looking for every step of the way. He double-checked all the components from the compressor to the evap coil, replacing the blower motor and control board, measured the static load in the vents and up through the registers, and provided guidance on additional tips to avoid problems from arising moving forward. Thank you Precision and Chris in particular for making this right with a long time customer, I appreciate your work ethic, honesty, and transparency! read more