Great caring and knowledgeable staff I've been a patient for many years, all of the staff and…read moreDoctors are very caring and helpful! My wife and I are patients of Dr. Tan who is the best Doctor anywhere, Awesome

This place is red flag city and has a weird, unprofessional vibe. When I called to make a new…read morepatient appointment--a standard routine at any other medical office--the stammering person with who answered said he needed to see if someone who did new patient appointments was available and placed me on hold. (Why is someone who doesn't do this answer the phone at all?) He came back and said no one was there and I needed to wait for someone to call me back. That someone had an almost incomprehensibly thick accent and did not seem to understand all I was saying--there was a significant interference with clear communication. Whatever, I figured let it go and I made the appointment, but I definitely was left feeling less than confident. Red flag #1. Then days before my appointment, I am sent what is a freaking masters degree thesis of a questionnaire/registration form: it had to be 18-20 digital pages. Okaaaay, fine, I filled out the typical medical history stuff, which got more and more detailed and intrusive, but then came allllllll the pages about mental health (suicide, depression, ADHD, etc. questionnaires and family histories--but ALSO very personal questions about trauma, even asking about sexual abuse as a child). And then came alllllllllll the pages about pain medication use (what all did I used to take, what do I take now, who prescribed it, for how long, how bad was my pain at its worst yesterday, at its best yesterday, how is my pain now, how much does my current medication help, how long does it last, how effective is it overall, and so much more), THEN came all the forms to sign about opioid/opiate use plus all the questions about drug use--I can't begin to remember them all. I became more and more agitated filling the form out, but FINE, it's done, maybe all of this info will help guide treatment, but Red Flag #2. Then today, my appointment time finally arrives and my husband accompanied me as he usually does to new appointments. I will say the building itself and its location added to the sketchy vibe, but I still put that aside to just go with it. I have a very complicated medical history (including but farrrr from limited to 2 back surgeries and brain surgery) with many overlapping conditions related to those surgeries (as well as unrelated), and my husband is both my support and my advocate. But as I was waiting to check in, I saw a sign posted that as of 7/1/26, only the patient is allowed in exam rooms and not support/advocates/partners. I have never seen this policy anywhere --and I regularly see 7 specialists, and saw dozens during my pre brain surgery years. I understand the practice of disallowing other people for *procedures* and things like echocardiogram/tests, but those are instances where there is no real exam or doctor interaction, so having another set of ears isn't really necessary. But exam rooms? When we asked why, the receptionist said it was because some accompanying people have been combative/aggressive. So...have a policy where such behavior gets them and/or the patient removed from the building, or disallowed from coming back, instead of banning ALL others? And to not have it mentioned anywhere in any of that mountain of intake paperwork, or anywhere in the texts, or any other notice at all? No exceptions? (We asked.) Forget it. Red flag #3, you're out. We canceled the appointment, turned around, and went out the door. I will be calling to make sure my cancellation reason is noted, and not just "patient cancelled," in my file. In summary, my experience left me without confidence in this practice, to say the least. None of the issues in and of themselves would have dissuaded me if they were the only ones, but the combination of them and the no additional person policy was the nail in the coffin. I recognize medical practices are free to have the policies they choose, but in light of everything I am not comfortable establishing care here and will look elsewhere for pain management.

Total quack of a doctor. Extremely unprofessional, terrible bedside manner. This guy thinks he's…read moresmarter than a real surgeon. Does not review records from Drs way above his pay grade yet thinks he knows more than imaging and actual experts. Stay away, he only caters to car accident patients which explains his lack of professionalism. Only knows how to be a cog in the personal injury business. If you have REAL medical issues stay the hell away from this quack.

Thank you Dr. Kattih for your concern & understanding of my pain. Your staff is amazing & so are…read moreyou.

I just came today after a referral from my car accident. The office is pretty old and run down and…read morenormally I would ignore that if the service was good. But, the front office staff was really unprofessional and some older lady who worked up front said really loudly when I walked in, "Oh she must be here for workers comp! (Grunted) Tell her we don't do that here (which they do)." I felt that was somewhat inappropriate and discriminatory. They also were very confused and didn't have any appointments on record. There was one nice younger lady that tried to help me somewhat. And even though she lacked professionalism also, at least she tried to see if there was an appointment. All in all, I told them never mind and I'll ask for a different referral.l elsewhere. This review is not about the service because I never got to have it, but there needs to be training on professionalism for the front office staff. Especially for folks who are coming in with pain. Please do better.

In my experience with the Pain Management Care team that provides care in chiropractic,…read moreacupuncture, electrol stimulation, orthopedic, mechanical traction, and nerve testing. The doctors and assistants are wonderful. I am thankful to them, for their attention to the care that I needed, plus I'm appreciative of their knowledge. The doctors took their time with me to ask questions and asked what my concerns were about my health issues. Thank you Pain Management Care for treating me as an individual and helping me with the limitations.

I had been experiencing both acute and chronic pain for many years due to a progressive spinal…read morecondition. Eventually, it reached a point where I could no longer manage it with over-the-counter medications or within the limitations of my primary care physician. When I met Dr. Shwachman, I quickly recognized his intelligence, honesty, and depth of experience, which immediately eased my anxiety. He was straightforward about what would and would not be effective, and I truly felt that he cared about my situation. He took the time to thoroughly assess my condition and approached my care with both precision and compassion. Without hesitation, he committed to helping me manage my pain. I am deeply grateful for the trust he built with me, which allowed us to take a more proactive and effective approach to reducing my pain. Unfortunately, due to a change in insurance, I was forced to seek care elsewhere. Since then, the experience has been extremely difficult. I have not encountered another physician who demonstrates the same level of confidence, honesty, or genuine commitment to working collaboratively on what will and will not help. As a result, I am now in constant pain--worse than before. Thank you, Dr. Ben Shwachman. Sincerely, Franklin Peck

No one should wait 2 month for an appointment. And then once you're finally there for your…read moreappointment that you've waited for 2 months, no one should wait 1.5 hours to be seen. - Unacceptable! You'd think that he would be attending you and giving you his full attention? No, in the middle of it he walks out to attend to another patient. Oh, that patient couldn't wait like the rest of us for their turn? - Unprofessional!!!

I really don't understand all the negative reviews. I have brought my dad to see Dr. S at this…read morelocation, three times. Everyone is so nice and when I call, I am able to talk to someone. Sonia will even contact the Dr for information and call you back. I've never had such a good experience at a medical office before. My dad has moved from the area and I wanted him to change to synovation in Pasadena but now he refuses. We will drive from Glendale. For the first time in years my dad is not in pain.

I concur with all the other one star reviews. Synovations Group in Azusa does not take their…read morepatients pain or concerns seriously or with any sort of urgency. It's been almost 3 weeks and I am still currently waiting for a call back about scheduling an appointment to see MY doctor. The doctor who is supposed to be working for me. It is impossible to reach him as he only works on (some) Fridays. The front desk is not helpful at all. I am constantly being transferred to the office manager's phone--who doesn't ever seem to be at her desk--to leave messages that are never returned. I had a scheduled phone consultation with, who I assumed was my doctor (Dr. Sanchez), but in reality I was speaking with another doctor from a different office, who I've never had any interactions with. Even she was confused as to why she was picking up his patients. She was great but Azusa office is completely chaotic. Don't go here. PS...I'm still waiting for that phone call.

I'm writing this review because of the lack of urgency regarding the doctor and staff. I was…read morereferred to this clinic, so I called their office back in November. The office staff stated that I had to send the 2 MRI'S over to their office. I did on November 12th. I called to verify that they had received it. The lady couldn't find it. I indicated that I had sent it. Finally, she found it. I followed up in a week because I hadn't heard from them. She said that the doctor hadn't reviewed it. Ok, I called again in another week. She gave me the same response. I stated that I was in a lot of pain. She said that the doctor would be reviewing it soon. I made another call. The responses were always the same. This went on and on. I made 5 calls to the clinic. I dont know what the hell was going on, but as to date,I've never heard back from this pain clinic. Is this the way to treat people who are in pain? This is shameful. I'd never refer anyone to this clinic. I wonder if they will ever "wake up?"

Dr. Gwartz has changed my mom's life with a Dorsol stimulator. He has been the best Doctor she has…read moreever had in her words. He will be missed.