Brought my car to Jeff after having been to another shop (spent 6 grand) problem still there…read more Dealership (another 700$) and to Jeff for a check over and to double check the work done and fix errors. They were professional, understanding of my situation and apprehension of trusting. They were great, answered all questions etc. I'll never go anywhere else!

Let me take the next few minutes to warn you about doing business with Sandalwood Car Care, or as…read moreshould be know as Sandalwood Car Careless. Please understand that it has been sold and not owned or operated by the pervious professional owners that offered quality repair excellent Customer Service and quality repair. I made an appointment to bring my vehicle in for an oil leak, headlight and brake light replacement. My appointment was for Monday August 31. On Wednesday September 2 I had still heard nothing about my vehicle I called and was told, can you believe they were just about to bring in in the shop bay to inspect it had now been two day of getting the Sunshine Treatment. I get a text message with a link to inspection report. I text back asking for a quote which I received and I gave an OK to estimate and asked for completion date which I was told was Wednesday September 9. When I questioned I was told I did not understand how complex the repair. I told them to proceed. On Friday September 4 I stopped by unannounced and found my vehicle still sitting in the same spot as when dropped off and untouched. I was very upset and was told I had never approved the repairs. When I showed them the text message it again was not their fault it was miscommunication. I should have known at this point five days later and still nothing done that this was not a professional repair shop and they were as their name said Sandalwood Car Careless. I was told my vehicle would be ready on Wednesday September 9. Want to take a guess if ready, well the answer is NO and it had not been touched. Then on Thursday September I get a call from the owner tell me my vehicle still not ready and they cannot complete all the repairs as they do not have the knowledge nor capabilities to do that type of repair. This is where it was somewhat my fault as all the pervious issue were telling me they do not have the knowledge and skills to do the repairs. This though they should have admitted to start. Well then on Friday September 11 I called Sandalwood Car Careless to see if vehicle finished at 10:00am and was told NO, when I got upset as now we going on two weeks I was told I not respect them. Well I was always told you had to earn respect to get respect and at this time I had caught them in over four lies. I finally was able to pick up my vehicle on Friday September 11 at 4:00pm. Now the cherry on top, they gave me the wrong bill for person and vehicle that was not me. They did not even know my name or vehicle. This is the most unprofessional business I have ever seem. Do not worry about getting everything in writing as they just say it is miscommunication between them and you. Nothing is ever their fault it will be yours. On a positive I was not charged for the eight days of Sunshine Treatment nor 8 days of lot storage. I really though question the quality of work and service done to my vehicle due to the lack of professional service, lack of any customer service and the capability to preform all the work requested. This is definitely a place to adhere to the "Buyer Beware" The only think good I can say about Sandalwood Car Careless is GOOD BYE.

They broke my grill didn't tell me when I told them it was broken the said they didn't notice it…read moreit was a busy day and my car was old they did a break job and my A.B.S. light and my T.B.S. light were on so I took it back the next day was told a part was bad but ok to drive without fixing it the next day breaks were squealing and scrubbing so I went back to see what was wrong I was told by the manager the don't marry the car and that my car was old and things break I only was asking them to look as to what was happening with the breaks since I was told I was good to go after the repair the manager Jim said he wished I never came to their store the mechanic refused to put it on the lift because they had also popped lose the trim at the bottom of my van I was told because the car was old and rusty it flexed when it was lifted and that was what broke it so I left and will use firestone in the future oh and when I arrived not only was no one at the counter the mechanic was asleep in the lobby I feel sorry for Dustin I think he's the only thing going for the place Jim the manager is very combative to deal with if you have a problem and escalates your already stress level rather than being helpful to a problem. He would rather deflect responsibility or help than find out what happened and I wasn't asking anything unreasonable or for free if it was something else's I'm willing to pay for it but now I just feel scammed because I ask them to fix what they broke. Maybe look somewhere else for auto repair that cares about customers and their cars I rate them a zero after my experience and will be making a reporter with the B.B.B

These guys time and time again help me out and instantly fix issues. Any big job i've had done is…read moredone within a day or 2. They work with you, and can help make things fit your budget! They do it all, from completely replacing all my AC parts or fixing oil leaks with new gaskets on the engine. My truck is old and works like new, Thanks to this team. Shout outs to Justin/David/and their lead mechanic

This is the best Car Repair Facility I have used in my lifetime…read more I have been driving since 1964. Bo and Sean run the most helpful and economically reasonable repair garage in Jacksonville. Their advice is customer oriented, not Meineke oriented. Meaning their advice insures the Customer receives the best service related to their vehicle at the best price in a timely manner. Here again that means they don't replace your tires or equipment until the need is present. They also will tell you if there is a better option available. Want peace of mind re: your vehicle, trust Bo and Sean to be IN CHARGE of your vehicle's maintenance schedule. Quite simply, THEY ARE THE BEST!

I moved to Jacksonville after college and didn't know anyone or where to go for anything. I found…read moreBo & Sean through great reviews from others online and they proved those reviews to be true every time I took my car there. I wouldn't trust any one else with my vehicle and that kind of trust is hard to find and maintain these days. I no longer live in Jacksonville but still drove back to have them service my vehicle for a major repair. I couldn't recommend them enough. They are absolutely wonderful!

Quick, friendly service! Everything was handled efficiently, and the staff was helpful and…read moreprofessional. I would definitely recommend them!

I had a great experience at Express Oil Change & Tire Engineers thanks to Sam and Ty. I came in for…read morean oil change, and they both took great care of me from the start. They delivered the not-so-great news about an oil leak in a way that was clear, respectful, and not overwhelming--no pressure, just honest information. Ty actually showed me the leak while my car was up, which I've never had an experience like that but greatly appreciated! Afterward, I asked Ty where I could go to replace my battery, and he recommended another place that ended up being just as great. That kind of honesty and willingness to help really stood out. Both Sam and Ty were kind, professional, and easy to talk to. As a manager myself, I would absolutely hire them. They both need raises--seriously. Highly recommend this location! P.S. sorry to the folks who had to squeeze into my tiny car (if you read this) LOL

They have the newest equipment they are good on pricing, quality work and friendly. We needed our…read moreair conditioner fixed in an Expedition and they had the equipment to do it. Dealership is off the chart for repairs

Had a coolant leak in my 2018 GMC Sierra 1500. Took to Mike's for a diagnosis. Had good comms…read morebefore, during and after the work. There was a hoke in the plastic radiator these trucks have. Mike's provided an accurate and I think fair estimate for the repair and promptly completed the work. Good- Been two days now and no more coolant leaks. Questionable- When I picked the truck up at Mike's I noticed a clicking noise soon after starting the engine. I went back into the office but it went away before Mike and I got back out to the truck. I have noticed that same new noise once more since I got the truck home. If it persists I plan to take it back in.

JJ's Auto Service took great care of me and my Mercedes, which had a few issues. Their pricing was…read moreliterally a fraction of what the dealership quoted, which was a huge relief. From the moment I walked in, I felt welcomed and well taken care of. They even gave me a tour of the area, which helped me feel comfortable and at ease. I was so impressed that I went back the very next day and brought my Jeep in for an oil change. That says a lot about the trust I have in them. I'll definitely be using their services again--hopefully not anytime soon, but if needed, I know exactly where to go.

The service was fast and top notch. The value was perfect. Have been here before and will returnread more

very professional. not pushy and thorough i would recommend fixed and diagnosed my problemread more

I have used this recommended business 3 times in the last year for my 2 Honda accords. This team…read morecould not be more professional and I really like the way they communicate work that needs to be done through a text message that you have to authorize before they do the repairs. So far, they have been fair with pricing and have done excellent work. It's hard to find a local small business that does car repairs, this is one of them.

I just had my ac condenser replaced by Aaron and his crew and I need to tell everyone this is one…read moreof the best experiences I've had even though I was spending money but Aaron and his wife are just so nice and caring, they earn your confidence right away and make you want to get the job done at their shop. They are so knowledgeable and friendly that I Don't know if I will ever go back to the dealer or any other repair shop. I have already told my wife her car is also going here for any future repairs or preventive maintenance. They replaced the condenser on my trucks ac and gave it back to me the same day. The dealer wanted 4to7 business days to diagnose the problem, really? Aaron diagnosed it just by looking at it through the grill , did not even have to open the hood to see what was wrong. 100% recommended!

They do really good work when they want to but communication is terrible, there is a mechanic there…read morewill lie to your face in a heartbeat, if someone lies that person can't be trusted.