Previous customer of Willard's and now a customer of Ray's. Very happy with everything. Ray is extremely knowledgeable and personable. Pricing is great as well. Great mechanic. He will be handling all of my family's vehicles for as long as he will have us. read more

New run flat tires. Ordered and were ready to install by the time of the scheduled appointment. Fair price and great service. Thank you Ray

Great auto service and very professional staff! Brought my car in at 7:30, they called me with an estimate at 8:30 and I was on the road with my air conditioning fixed by 2:00. Highly recommend. read more

I have taken my car here to Willard's twice now! I am pretty mechanically inclined but the first time was for an emergency brake stuck in engaged and the second was for a faulty water pump bearing. having a newborn I just didn't have the time to do it! Willard's is timely thorough and affordable! the first time he had to order my part but I took it in on Friday and got it back Monday, and with the water pump bearing got it back same day! Billie is amazing and will always take care of you. I can't recommend them enough! read more

I had an appointment for an oil change. When I arrived Cheryl was distracted so I just stood there a few minutes. When I reminded her my name and appointment time, she said I would need to leave the vehicle. I reminded her I made the first appointment for the day, many weeks ago-as she suggested on the phone , she bluntly emphasized she was taking care of her "really GOOD" clients first! I repeated what she said, because I was in dis belief of how she spoke to me!!!! She said yes! I walked out and happily took my business elsewhere. I have no problem of past work, as Billy explained needed work the time before to me. But the receptionist, Cheryl was rude and nasty to the clients!! No thanks! read more

I had a brake problem that was very confusing - I've done a lot of auto work myself and couldn't figure it out. They solved the problem and had it back to me fast. Really talented mechanics. read more

Hidden gem! The owner, BJ comes from a long line of mechanics so he a.) knows cars but most importantly, he goes above and beyond for even first time customers such as myself. It's hard to find a mechanic you immediately trust and comes through big on a Friday at 3pm! I can't recommend this place enough. read more

Willard's is fantastic, trustworthy and reliable!! Been going to this family owned business for over a decade.

My family has used Willards for years for all different males of cars. Fair and honest, no up selling and gets the work done quick once your vehicle is in there. Wouldn't take my vehicles any where else. read more

Laura Ann Griffin Local Guide·30 reviews·48 photos 2 months ago-Edit Critical: Professionalism, Punctuality, Quality If you read Willard's Auto Service reviews, there are some scathing reviews about Willard on other websites such as Yelp such as the following: Brandy M. Ponte Vedra Beach, FL 1/16/2020 I called to get an oil change and was referred to a gas station and was told they don't do oil changes. Seriously? How does this place have so many good reviews? Super lazy. 9/14/2018Previous review Just had my car fixed for overheating...2 weeks later car overheats and my daughter is stuck on side of road ... some their answer machine is off Paulette B. Mount Desert, ME 6/17/2014 Don't give them a dime!!!!! not kind at all!!! Have a problem with my AC and I'm traveling from out of town. Just called because they were recommended by my friend to ask if they could look at my AC & she said they were full for the next 2 days, I only hope woman in office never has an emergency situation at their repair shop!! When you can help a distressed traveler, that would be kind!!! Mechanics should get rid of that women!!! I want to add my bad experience with Willards also. Willard and his wife were very rude and insulting to me. From the above reviews and my review, Willard and his wife seems to have a problem particularly with women. I don't recommend you take your car to them for service especially if you are a woman. After I was rudely treated by Willard, I went to Beach Blvd Plaza Auto Repair at 1120 Beach Blvd, (904) 246-3211 and they put in a new radiator and tubes and only took about 6 hours for a very reasonable price. Plus Buster and Charles were extremely nice to me unlike Willard and his wife at Willards Auto Repair. So take your car where you will be treated nicely and well as competently by Beach Blvd Plaza and stay away from Willards who are arrogant and rude to women particularly. read more

We have used Willards for years and wouldn't go anywhere else. Great service and great people!

I've been using Willard's for years. Recently my son's vehicle was having power steering issues. He's going to school at UF so we took it to place in Gainesville. They said multiple things were wrong and wanted $3,000 to repair. I went to Gainesville, picked it up and brought it back to Willard's. It was only a power steering hose. Total cost approximately $200. They are always honest and reliable. read more

outstanding service , im out of state and my daughter just moved to Jacksonville for school and work . they looked at the problem at no charge , and i had it fixed couple weeks later . fair price and great service. i found a shop thats friendly, trustworthy and that i can rely on and will have my business when i need regular maintance or any repairs read more

Hands down the most honest mechanic I've EVER encountered. He has actually told me when certain repairs (that other places told me I had to get done) could wait or were unnecessary. This is the only place that I trust..... and I am so happy that I found them!!! read more

I called to get an oil change and was referred to a gas station and was told they don't do oil changes. Seriously? How does this place have so many good reviews? Super lazy. read more

Cheryl was very helpful in facilitating getting my Ford Escape taken care of this past week. I've brought my car to Willard's twice now. They're efficient and fairly priced. Highly recommend. read more

Highly recommend Willard's. The friendly front desk person was helpful and polite. My car was ready quickly, and the price was half what the dealership quoted. A great little independent car repair shop that won't rip you off...even if you're female! read more

Don't give them a dime!!!!! not kind at all!!! Have a problem with my AC and I'm traveling from out of town. Just called because they were recommended by my friend to ask if they could look at my AC & she said they were full for the next 2 days, I only hope woman in office never has an emergency situation at their repair shop!! When you can help a distressed traveler, that would be kind!!! Mechanics should get rid of that women!!! read more

Top quality service from a multi generation beaches local family. Honest and great work.

Just need to update my review, Billy took care of everything and remedied the defective parts. Willard's has done other work for me in the past, and I have never had a problem. If a situation should arise I would continue to do business with them. read more

This shop has no clue what customer service means! The lady in the front is so rude and WILL NOT EVER give you a return call with a quote, and if you call them to ask what's going on with your car, they get upset with you. It's a very rough experience. DO NOT GET REPAIRS AT WILLARDS!!! They suck!!!!!! read more

These guys are awesome! They epitomize what was once the backbone of this country--honesty, integrity, and work done at a fair price. Because they are so good you do need to call ahead for an appointment. So if you do need service it is not instant gratification, but delayed gratification is far sweeter. Bottom line--Willard's Auto Service is top notch. read more

I brought in a car that requires only (roughly) six months of more life to serve my needs. The car had multiple problems, with the most important issues dealt with to have my immediate needs attended to. The cost was more than fair, the service was excellent, and recommendations were addressed if I chose to have other issues with this car met and a plan for that (if needed) was hatched. I have known about this company in Jax-Beach for years, their reputation for quality service/fair service exceeded the result of this transaction. This shop gives me hope that good people in the mechanic world exist. The bottom line is that the immediate needs were met while other more complicated matters were diagnosed, and accurately identified while keeping my needs in mind. read more

I had always heard that this was a great local mechanic at the beach. I had attempted a few things on my wife's car, like changing the spark plugs, drive belts, etc., and it turned out that these were tougher than I thought. I also had a couple other tune-up tasks I needed done. So I contacted Willards to see if I could bring in the three plugs that I couldn't change (you have to take off the intake manifold on the V-6 Camry to get to the plugs) and have them install. The woman on the phone got real huffy when I mentioned it, so i said fine, just give me a quote on the replacement and charge me for new plugs. I also gave her the list of the other things i needed done and didn't mention that I had new belts too...I was going to return them and let Willards charge me their markup on parts. Fine. Never got a return call with the quote. So I took the car to Sun Tire on Beach Blvd just west of San Pablo. No problem with using my parts, the price for the work was right, they were ready for me to bring the car in immediately, no problem. Just take your car there, Chris & the guys will treat you right. Screw Willards. read more

Willards is great. I needed some work done on my car and feared I'd end up at a dishonest mechanic shop getting gouged. The man who helped me (can't remember his name) was very nice and upfront. He was sure to call you promptly. explain everything that needed to be done and the forecasted price and was very polite and helpful. I asked him about a different, non-emergency issue my car was having and he assured me that I could wait another couple thousand of miles before fixing it and told me what that would likely cost me as well. I called my dad and did some online research before giving him the go ahead and found that his prices were reasonable, and in some cases better than what I had found. My car hasn't had an issue since and I'll be going back this fall to get my brakes done. The only complaint I have is that the woman in the office is kind of rude on the phone. I have read other reviews on google about the same woman. She is okay in person but could a little more pleasant to deal with. No other complaints. Just one of the few-and-far-between honest hardworking mechanics. :) read more

5 stars all around - highly recommended. Having just moved to the area and having had the same mechanic for 25 years I was concerned with finding a new one. Nailed it first time out! Everyone was pleasant and knowledgeable, didn't try to sell me on extra work and was reasonably priced. The repair was completed quicker than I expected and they saved the old parts to show me the failure. As for the one complaint I see previously posted here: good shops are always busy and other people need their cars too. read more

I have been dealing with the folks at Willard's for over 5 years and would highly recommend them. They are very honest and their repair work carries a warranty for parts and labor. If your vehicle is out of warranty and needs repairs, you would be well served to use Willard's. read more

I am so pleased to have found Willard's as I lost my trusted mechanic recently and have historically had a problem finding a shop that's trustworthy, knowledgeable & has fair prices. I recently left my car there to have an intermittent no start problem diagnosed. Billy called me a few hours later and said the fuel pump was bad, he gave me a reasonable price and I authorized him to proceed. After I picked it up I found my gas gauge was not working properly. I called them and they made an appointment for the next day, it was ready in a few hours. When I picked it up Billy showed me the old gauge assembly and explained that the fuel pump fits inside the gauge assembly & when they installed the new fuel pump that they may have damaged the fuel gauge in the process as it was very difficult to remove and replace through the small service port on top of the fuel tank.t. He informed me there was NO CHARGE. I find that admirable and something that is very hard to find these days. As for the lady in the front, she was very cordial & pleasant to me both on the phone and in person. I highly recommend Willard's for promptness, honesty & quality service. read more