Had my son take his Mazda at the broadway location to replace the alternator and serpentine belt. Should've been a $350 job. Ended up with a broken dip stick, melted wheel well, broken radiator, oil pressure sensor wire broken off and out $1900. Oil light was on after they were done and they said oh just needs an oil change. I find the sensor wire pulled out and zip ties to the radiator hose in plain sight with bare copper wire showing. Also it became obvious that they tried to replace the alternator from the top since that is the area of the broken parts that should've never been touched when all they had to do was remove the wheel well for easy access. Never offered a discount or refund . Did replace the dip stick and got a used wheel well for me to assemble myself. Never again! read more

Poor Workmanship, Safety Concerns, and No Accountability: Earlier this year, I took my 2016 Jeep Wrangler to Precision Tune on Kingston Pike for an oil change. They found a cracked oil filter housing and replaced it with a metal one, and also replaced the oil pressure sensor. I took it home but the Jeep was still leaking oil, so I had to return. They 'fixed' it but again, when I got home the leak was still there. This happened 2-3 more times before whatever they did finally stopped the leak. Except, a few months later, the leak was back. I took it to AutoPro in Maryville who confirmed the filter housing was leaking due to improper installation, and I had to pay nearly $1,000 to redo the repair. Precision Tune said they would take a look at it under warranty, but how could I trust them to work on it after all the problems I have had with their workmanship (see my other issue below)? I requested a refund for the work they did on the oil filter housing, but they refused. I had an even scarier issue with my 2020 Ford F-350. I took it to them for new front and rear brake pads. The next day I realized that the emergency brake on my truck no longer worked. The e-brake pedal went all the way to the floor and didn't stop the truck! I took it back and they fixed it, but a few months later I started hearing some strange noises when I applied the brakes, so I looked under the truck and saw that one of the bolts attaching the brake calipers was completely missing, likely caused by improperly torqued bolts when they replaced the pads - another very dangerous oversight that could have caused an accident. I had a different mechanic replace the missing bolt and tighten the other bolts. I have never left a bad google review because I get it - mistakes happen. But when you make mistake after mistake after mistake, at some point, you have a responsibility to let people know. If you want repairs done correctly the first time, don't go here. If you expect a shop to take responsibility for their mistakes, don't go here. If you want your vehicle to operate safely, do not take your vehicle to Precision Tune at 5715 Kingston Pike. read more

Kingston Pike location $655 to replace an alternator and clean battery cable terminals on 12/7/24. They failed to secure connections properly (connected, but loose) causing vehicle to intermittently loose power...while driving, no less!! 12/16 I had another shop run a diag and they found 14 voltage related codes. Upon manual inspection, they found loose connections to the b+ terminal on the alternator and the pos terminal on the battery. ?? How hard is it to connect a battery cable? New shop simply tightened the connections to the alternator/ battery and all is well. I am/was seeking a refund equal ONLY to the additional expense I incurred to clean up their mistake. $179 Precision refused to accept responsibility and would only offer a free oil change as compensation. Precision manager "Brian" also implied that the other shop was unethical. Seriously? Fault found with the exact 2 components your shop touched and you say you "don't understand how it could have happened." All you need to understand is your tech failed to secure the connections properly resulting in additional expense which you refuse to take responsibility for. Take your vehicle elsewhere, you've been warned. read more

Follow up to a previous review.i was advised by a different mechanic to back. reluctantly I went back in multiple times to figure out the problem with my car. The man I talked with the entire time about the issue was actually cool. But never fixed my issue. He told me it's not big issue that it wouldn't effect my car. But he's not the one that has hear the car making noise it never made before. Fast forward to May 30th. Called the store and told them I wanted my lifters(causing the noise) fixed. Channing is the guy who runs the store. Says he'll call me back in 30 minutes. Get a call back from some other guy. I'm assuming the GM of the store. Says to me. "Oh you're the guy that wrote the bad review for our store. We're not accepting your service." And hung up the phone. I will be back in the store to get my car fixed or I will take action further. Will get back with an update read more

quoted me 170$ to replace a fuel pump with the part I brought. charged me 500$ to replace it. Darrel the new owner and a man that refused to identify himself were rude and threatened to sue me if I left a bad review for defamation even though they were disrespectful and threatening. read more

Precision Tune Auto Care - Auto Repair Near Me - Knoxville, Tennessee

See all

There are so many other places to take your car. This place has been understaffed for some time now, and after about 2 minutes of speaking with the person working there you know why. They are rude like it's their hobby. The lobby is gross, unswept and a coat of paint slapped over water damaged wood was a waste of their time and telling to the level of work they can do. I've been taking my cars there and recommending them for over 20 years to family and friends. I won't be anymore.. read more

If I could give 0 stars I would. Not only did I pay 700 dollars for nothing they also provided an overall uncomfortable environment, Top was a part of that. He made a lot of " you wouldn't understand" or "i don't want to confuse you by explaining" comments. He also blocked a parked car in with his truck as a joke instead of helping the kid mechanic with my car. I asked them to fix three things on my car, they only "fixed" my check engine light with an o2 sensor, which would be fine except it's back on only 3 days after paying 700 dollars for nothing. They also didn't want to discuss what they had done to my car, just insisted on me paying. Asked for a list of itemized charges and was told I can have it after I pay. To me that feels very scammy and strange. Will never be back and I will be recommending others do the same. read more

Wow! This is one of the best overall car care and maintenance places that you can go to! If you get a chance ask for Jim which is usually at the front desk anyway. These guys here, especially him, are so straightforward with you and leave out all the b*******! That's the last thing people hate hearing is unnecessary b******* that they need to pay for with their car! They give it straight to you with different options and say Hey you can go this way or that way and this is what I recommend It is conveniently located across from some vintage and antique stores, so if your work is going to take a while you can take a peek over there as well as get some food at Sonic or Buddy's BBQ. And then you can go get your car washed right next door at Zips Car Wash. The oil changes Ive received here for the last three years have always been 10 to $15 less than all other competitors within the same vicinity and City. Old school people with an outdated interior to say the least. sometimes that's the best advice you can get it from! I will continue to bring my car here as long as the same service staff is here! They are a little old rustic gem in Knoxville that is very easy to pass up. Most of the time even when it is time to go home they will try to accommodate you by any length possible! I absolutely love that and sometimes feel guilty for how nice they usually are. Go here 1st if you haven't tried them read more

See all

Took my car here for a pre-inspection prior to making decision to buy. Very friendly and informative. The waiting room could use some shades for the sun baking you while you wait ‍ maybe suggest some background music or tv to make the time waiting go a little bit more easy. Thank You! read more

Very nice people and the service was fast! Great prices too! I went in for an oil change and had a flat tire, they fixed both for only $30! I also decided to get some new wipers and they were very helpful with that as well. I didn't even have to wait very long! And checkout was very easy. My car is ready to go! read more

I have always found this to be an honest and reliable auto repair shop. I have been going to Precision Tune for several years and have always been satisfied with the service I received. read more

I bought a Groupon to have my car oil changed and got a good deal to additionally have my car checked, tires rotated and vital fluids topped off. The man at the counter was very nice and informative and the service was really fast, which I appreciated. This was my first time here and I would come back here again! read more

I've been here twice now, second visit for an oil change. First was an oil change and a check engine light issue. They've been very open and honest with me and fair with pricing. They'll point out other issues and tell me straight what could happen, what they recommend and what i ACTUALLY need with those issues. they're not trying to sell me on a bunch of crap i don't need done to my car. reliable work. read more

Where do I begin? I went in for what I was told was a simple oil leak and took their advice to get my timing belt changed. It all went downhill from there...they admittedly damaged my engine by messing up the timing belt. They did attempt to fix the issue they caused, and after a month of not having a car they let me know it was "fixed". I went to pick it up and after driving around for 5 minutes it was clear that it a) still smelled like oil and b) my engine sounded horrible. To make a long story a little shorter I had to bring it back 5 more times to fix the engine sound and stop the serious oil leakage. After the 5th time, I was told that the actual leak was there before and not caused by them and they were "sorry". After paying $1600 dollars, I was left with a Subaru that was worse off than when I brought it in. I then took my car to Grayson Subaru to inspect my engine and they were dumbfounded with the work that had been done. Major leaks from multiple places in the engine and the turbo needed replaced. $4000 dollars later I have a car that works. I chalk this up to me paying a stupid tax taking my car to Precision, but quite frankly all you can do is warn others that the mechanics although nice enough guys, truly are not who you want to go for if you have car issue. Oil changes? Sure. Anything else? ABSOLUTELY NOT! Save yourself a lot of money and even more time (over a MONTH without a car and having to rent and borrow the wife's car). Hope this helps. read more

I went in on Saturday the 12th to get a tune up and was told that everything was good after the tune up. But I needed a intake air boot and was told by the guy that work on it and he show me the part that needed to be replace and he tape it up very good till I can get it fix. And he told his manager would order the part for me and I said that if u can do that I will let u guys put it on for me. Well I call back and was told by the manager that he had not had time to do the order and said that he would do it as soon as he get off the phone well I never heard back from him. So I call my dealer ship and was told to bring it on in. Lest just say that I always take my car to precision now I will not take it there any more. If they can't get back in touch me like he said he would and then they don't need my business. I will never step back in that place and I will stop telling my friend about the place and send then else were. read more

I've had my cars serviced at Precision Tune for many years. The people working there are always friendly, the service is fast and complete and they always use quality parts. Best of all - they advise you of any problems they may discover but don't pressure you to get work done there. On one occasion I suffered alternator failure but manager to limp in to Precision Tune on the last gasp of battery power. Less than two hours later I was back on the road with a new alternator. Try that at a dealer or big box repair center. read more