The billing department and the way they handle their billing is absolutely atrocious. Angela from…read morethat department is a horrible person to speak with and is a miserable person in general. They will overcharge, double charge, and more! On top of it, they are absolutely vile if you check in to an appointment without paying your last bill... "WE HAVE BEEN CALLING YOU AND SENDING YOU LETTERS!!!! HAVE YOU NOT GOTTEN ANY OF THOSE? IF YOU DON'T PAY RIGHT NOW YOU HAVE TO LEAVE." I have received zero phone calls, voicemails, or letters. And if I did, I would expect this to be handled more professionally. I am shocked that more people haven't complained about this.

Dr. Arbour and his team are extremely professional and very accommodating. Dr. Arbour listens to…read moreyou and allows you to ask questions and he responds in a way that you can understand instead of talking "at you". We were seen, we were taken are of and now instead of sitting around waiting for a phone call we are able to go about our day without the anxiety we were carrying for 3 weeks. Thank you so much, we are truly blessed.

really liked Dr Shamblin initially, however the wait time has ALWAYS been an issue (extremely…read morelong). Lately I have encountered numerous problems. I called for a prescription on Friday when they close early and was told something would be called in. Needless to say nothing was. Had to call back twice in Saturday. Called again on Monday and was told the same thing. Still nothing.Tuesday I was told I had to come in. I could have done that initially if I had been told. I'm and I'm tired. VERY DISAPPOINTED!!!

My wife and I have been patients at The Baton Rouge Clinic for over 20 years. The physicians…read moreespecially Dr. Paul Fitzmorris, are excellent: responsive, compassionate, and professional. The problem is the administration. After being advised to undergo an EGD on April 20, I was told to pay $228.01 upfront because my deductible wasn't met. I asked to wait until insurance processed the claim based on a prior billing error that took months to fix. I also noted my long history of paying upfront when required, including for a colonoscopy last year. This wasn't refusal; it was reasonable caution. I even offered my standard $50 copay in good faith. That was rejected. Instead, I was told I must pay at least 50% upfront or my procedure would be rescheduled. That is not flexibility, it's coercion, kind of taking advantage of a patient situation. Conditioning a medically recommended procedure on advance payment, especially for a long-standing, reliable patient, is unacceptable. This kind of rigid policy erodes trust and overshadows the excellent care provided by the physicians. A clinic with doctors of this caliber should not allow administrative practices to undermine patient confidence so severely. Syed Khalil

When the only "tool" you have is a nurse practitioner, don't expect quality medical treatment…read more The BR Clinic Urgent Care used to offer quality care quickly, but that changed after the pandemic. I have been there twice since the pandemic was over, and each time I was misdagnosed. Two years ago, I sought treatment there when my appendix was about to rupture (but I didn't know that at the time). The nurse practitioner in charge ordered an ultrasound, but only on the top half of my abdomen, so the technician missed what almost killed me. At the time, I thought this bad experience was a one-off. I returned to this facility last week when I was feeling poorly and my throat was closing up. I suspected strep, so the nurse practitioner did a test, which came back negative, so she sent me home with a 3 day course of steroids. Did not do a flu test or a COVID test while I was there. As soon as I took the last steroid, the symptoms returned with some extra ones, so now I am going to an actual medical doctor for treatment. I think the quality of care I received would have been better if this facility was staffed by a medical doctor, not someone who is essentially cosplaying as an MD. The Baton Rouge Clinic itself is outstanding, so I am shocked and disappointed that their urgent care facility is so bad. Why have such a facility if it continues to offer such subpar care that people need to seek more medical treatment? The BR Clinic Urgent Care facility tarnishes the reputation of the entire BR Clinic.

Compassionate, understanding, approachable and the most personable doctor I have ever met. I went…read morein to talk to him about experiencing depression about 3 weeks ago. Something that I didn't feel comfortable enough talking to my oncologist about, or my family physician. They both have an air of arrogance and a "better-than" attitude... Anyway, so I tried this guy. I was unsure at first as I read his other review, but I wasn't drug seeking, I was desperate for help. It didn't matter to me what he did in the past, or what happened. What matter was getting the help I needed. The only drs that took my insurance had a wait of at least a month. So when I started calling around - most drs wouldn't accept self-pay if you have insurance!! Baton Rouge Clinic was the only other one I found and they wanted to charge 367$ just to walk in the door. That didn't include labs or anything else. I was astounded and desperate. So I decided to try what seems to be the only self pay dr in BR. He met me at his office. He is semi-retired. So no nurses or med assistants. This dr logs all of your vitals and info his self! I've never met a dr that does that! He weighs you himself, does medical history himself and does a short physical. No need to fill out endless paperwork! Yay! As soon as he asked why I was there. I unloaded. Tears and all. I was so comfortable, I felt like I was talking to a family member. It melted my heart and just cried tears of frustration, depression, and relief. I then felt his compassion in the way he spoke with me. He knew exactly my symptoms and started calling them out - he wanted to help me! I was so grateful! I just cannot express enough to give this guy a try! Even my husband just went to him this past week. Ignore the negative review and get off that conveyor belt of insurance sponsored health-care. This drs. rates are incredibly affordable. Definitely so grateful that I took this initial step and am building a relationship with a dr. like this. I recommend him to everybody I know and will continue to do so until he fully retires.

From the owner: Direct Primary Care practice with emphasis on wellness and promoting the optimal doctor-patient…read morerelationship through elimination of insurance and government regulation.