From the beginning conversation to swimming happily in my new spa, everything was perfect. They…read morehelped me choose the right swim spa, right options and they worked with me on price. It was delivered on time, smoothly and efficiently installed and they were there with any questions or help I needed in the coming years. With over 30+ years in the pool and spa business they are NOT just another Spa shop. They are knowledgeable, experienced and very thorough from start to finish.

I have purchased a couple of hot tubs over the past several years from Dennis and his staff and…read moretheir knowledge , service , and maintenance products have been exceptional. I highly recommend Hot Tub Factory Outlet .

Great service great products great people. They are always helpful and take time with you if you…read morehave questions. They want your purchase to be what you want not what you think they want you to want. Didn't feel any pressure when we went in shopping and they were always eager to answer a questions no matter how dumb they seem to us. Absolutely love this company!

Comparing same for same Coastal Spas beat inland prices by a good measure. Mitzi provided…read moreexcellent service, advice and was very knowledgeable about the products. They provide an optional monthly or twice monthly spa service. Delivery, setup and service were flawless. Definitely a good idea to shop local.

Sales staff is incredibly helpful and friendly. Always an enjoyable visit to this store and they…read morehave the knowledge to help you through whatever you need.

** Fireplace Service/Repair Review **…read more Outstanding customer service and technical knowledge! Our gas fireplace hadn't worked properly for an extended period. On Friday, November 15 (2024), I called Orley's and was scheduled for an appointment in early December. To my surprise, I received a call a week later stating an opportunity was available and Dan could come by that day and fix the problem, and I readily agreed! Upon arrival, Dan repaired/replaced the ignitor, but a problem with the gas valve remained. Due to the age of the unit, he didn't have the component with him, but believed he may have had one at the shop. Although a new part wasn't available, a compatible valve was on hand and could be installed at a later time. After some conversations, Matt and Tammy very graciously agreed to come by after the close of business that evening, and replaced the valve! Our fireplace runs like new, and our living room was nice and toasty that weekend to spend time together as a family. Without hesitation, I highly recommend Orley's for your fireplace repair needs!

I believe they have changed their name to Southern Oregon Home Renovations now. They claimed to do…read morework all the time in Albany, but then basically hired a lowball guy from here to do the concrete and framing, and left us to languish for months. They were very unresponsive to messages, had no clue whether the work was actually getting done, didn't come to check on the quality of work, didn't bother to look for subcontractors until they were needed, seemed to forget most of the things we told them, and had no clue what a schedule is. They complained about us being so far away from their home base in Roseburg (why did they take the job?). The job started in June, and we finally were able to move back into our master bed/bath at the end of January. They are slow to pay their bills (for instance, the framing was delayed for about three weeks because they didn't pay for the materials). When subcontractors came to do work, I had to be the one to tell them what to do because our contractor was MIA. When the glass we wanted wasn't available, they ordered something completely different without consulting or telling us. The wrong glass just showed up after waiting for weeks for it. The floor in the bathroom we added on is too low. This is just a partial list of the things they messed up, some of which we just have to live with now. Every little thing was a battle. They wouldn't bother to call, text or email to tell us when they were coming back. At one point we believed they were finally going to install the interior of our new bathroom, so we moved out of our room. Hadn't heard what time they were coming by the weekend before, so we messaged to ask. Oops. They weren't coming for two more weeks and didn't bother to tell us. This sort of thing happened repeatedly. The sad thing is, they don't seem to realize how bad they are. We were really patient for a long time, but by the end we just wanted them to leave and never come back. Unfortunately, the exterior of our addition isn't painted yet, and there are a few things they still have to fix, so they aren't out of our lives for good yet. Save yourselves the grief, and get on a waiting list for a reputable local contractor.

Dealing with Bath Planet of Southern Oregon has been a total pleasure. They have all been so very…read morekind and understanding of the situation we were in. Their installer was here on a weekend just to get our shower in. Very nice and professional, knew exactly what he was doing and got the job done. I would recommend Bath Planet of Southern Oregon to EVERYONE. You will not be disappointed at all. Great product, Great prices and GREAT PEOPLE.

This is our second hot tub from Hit Springs Spas of Eugene. Our first tub lasted 30 years (!). Very…read morehappy with quality products and service.

I just want to thank Scott and his staff for always giving the best customer care ever. Especially…read morethank you to Adam for patiently answering my endless questions over the months. And thank you Scott and your assistant in moving my hot tub...again! It's been almost 7 weeks since it's been out of commission and tonight I'm enjoying my spa. Some people buy exercise EqUipment and never use it and I would guess some people do that with hot tubs too. I use my hot tub three or four times a week. I'm eternally grateful for all their help over the past 2.5 years. Thank you. Thank you. Thank you. I just hope I start using my exercise equipment now!! Laura Kesten

Let me take you back because this right here might've been one of the coolest, most unexpected…read morenights of my life. So I roll up to Onsen Hourly Hot Tub & Sauna Rentals like a man who's got it all figured out swimsuit on, towel in hand, probably standing there like I'm about to give a safety briefing. I open that door... and instantly realize I am wildly overdressed for the occasion. Steam hanging in the air, candles flickering like we're in some low-budget romance film, and not a single person concerned with formalities. Just laughter, music, and that free-spirited, slightly janky charm of 30 years ago when nobody cared if things matched they just cared if it felt right. And those girls? Oh, they clocked me immediately. You could see it in their faces half amusement, half "we're about to fix this situation." There's some playful teasing, a little splashing, and next thing you know, I'm being coaxed into the tub like it's some kind of initiation ritual. I'm pretending to resist, holding onto what little dignity I had left, but let's be honest that ship had already sailed the second I walked in dressed like a lifeguard at a party that clearly didn't need one. Before long, it turns into full-blown chaos in the best way. People laughing, trying to pull me into the water, glow sticks getting tossed in like we accidentally invented a neon hot tub rave, candles lining the edges, and yeah someone passes around a little herb like it's part of the ceremony. It wasn't fancy, it wasn't polished heck, it was a little rough around the edges but that's what made it perfect. It felt real. Like one of those nights you couldn't plan if you tried. And somewhere in all that between the laughter, the steam, and me finally giving in and joining the madness I remember thinking, this right here is something I'm never gonna forget. Not because it was wild, but because it was genuine. Pure, unfiltered fun with zero pretense. What blows my mind is coming back all these years later... and realizing you can still tap into that same energy. Maybe you're a little older, maybe a little wiser (debatable), but the spirit of the place is still there. The hot water, the open air, the freedom to unwind your own way responsibly, of course but still with that same spark that made it special in the first place. Some places change. Some places lose their magic. This one? Still got it.

We've been to Onsen a couple of times before and had good experiences, so I booked again as a…read morebirthday present for a friend. Unfortunately, this time wasn't as enjoyable. The hot tub looked rusty in spots and stained and the jets only worked on the right side except for one weak jet on the left. When we let the front desk know, they just said, "we'll look into it tomorrow," and thanked us for telling them. I thought they'd at least apologize for the sub optimal condition or maybe offer a discount on a future visit, but no.

Called to have the control box repaired. Service Technician flipped the switch on breaker and it…read moreworked but told me I needed to replace it and it would have to be ordered. Here for 5 min. told me he would ask his boss if I could just pay half the service call and I told him that would be wonderful as I live like 2 miles from them. He came back and said I have some bad news, boss said it has to be the full $125. I have purchased several items from this business but never again. Terrible.

This company will lie to you and tell you they are maintaining your pool at your vacation home but…read morethey don't. Our pool was nearly destroyed by months of zero maintenance. They billed us we were never late but simply came out and added water and then left.

last May 2025 I bought a used swim spa from accent spas. they were very attentive as long as I was…read moreinterested in buying. the day I went to look at the spa they had it wrapped and I couldn't see the edges. from what I could see the spa looked to be in good shape. they said they were refurbishing it and would paint it to match my house, so I agreed to buy it and took them the paint. they delivered it on June 5th and it looked really nice until I got close and I saw that the top all along the edge was cracked looking. they told me that they had sealed it and they assured me it would be fine. I had paid them $9995.00 and I was a little disappointed, but the transaction was done. They had to order me a cover, and it took Forever to get arriving on October 2nd. on June 26th they came out because the spa was leaking. They said they couldn't find the leak but to keep an eye on it. I had a cement pad put in to sit the spa on when it was delivered and I could tell that the spa was leaking from the drop in the water level plus I could see the concreate was wet even during very warm weather with no use of the spa. when they came out to deliver the cover, I showed them the concreate and the leak, they said that the leak must be in the very middle of the tub and to keep an eye on it. They have been out to my house 4 times total including setting it up to adjust the cover lifters and install cover, they have never addressed the leak. They just keep telling me to keep an eye on it . The tub also has bubbles on the swim end at the bottom. that research tells, me is delamination. I haven't even mentioned that to them as they are non-responsive at this point. They have waited me out because now May 2026 the warranty is over. In November of 2025 my boyfriend called them to go out to fix his spa. They went and looked at it and said they would order the part. 2 months later in February 2026 They were called and replied with , oh I guess we missed that. we will order it and let you know. it's now 6 months later and no response. I won't ever recommend this company. In fact yesterday a friend posted on face book if anyone knew a good spa company and I responded with " dont use Accent spas"

We purchased a new hot tub lid that fell apart in less than 2 years when our last hot tub lid…read more lasted 9 years. We took the "Sunbrella" fabric cover in to be replaced on August 14,, 2024. We have left several messages including a message left yesterday, December 7. 2024, which is a Saturday. We have not been called back. We have been told that our warranty cover is "supposedly to be shipped back with the next order coming from their hot tub lid vendor. Our hot tub styrofoam lid is filling up with water because the foam is no longer connected by the fabric cover. Our water in our hot tub is not staying clean because rain water & debris are getting in This is absolutely unexceptionable customer service I don't like having to resort to complaining on a public forum but we have communicated multiple times with no resolution. Reporting to the Better Business Bureau is our next step