I was promised a significant reduction in my phone rate for my small business with the change from ATT to Preferred. It was to save our business over 200 per month. Immediately following the change, our service had problems. I called preferred and they explained that ATT would be responsible for the service and could not help me. ATT said that preferred was now our carrier and they were responsible to generate a service call. Preferred customer service was rude and unprofessional. Do not use this company! I switched back to ATT when I received my bill at a higher rate than I had a ATT. I can't believe they can do business like this. Beware of their sales pitch on the phone. read more

I called BS from the minute I heard them ask for my dispatch managers date of birth. WE DID NOT FALL FOR THIS MOUSE TRAP. They have been reported read more

I did not know this company was scammer. I ended up switching to Charters spectrum from them or att( i dont know who possessed my numbers)and charters said ATT released my numbers...but of course this scammers still charging me. I can't even cancel my own service. They ask for other carrier to call them. Or the other representative asked for other carrier's installation date and job numbers to cancel. All the Rep. are super rude. I am getting pissed off, but what to do to cancel this bull shit. Any help?? read more

This company is absolutely fraud. This is slamming and claim they are with AT&T and are going to reduce my rates.  I got a call  from these guys.. at first I thought it was AT&T but by the end of his speak, I realized it was a different company called Preferred Long Distance ... I filed a complaint about them with the FCC and I suggest that everybody who receives their phone calls do the same. They are slamming & scamming for sure.  Don't fall for it! read more

I signed my business up earlier this year. I was skeptical at first. Results don't lie. I am saiving money, and that is good right now. Salesmen were a little pushy. No regrets here. read more

Called my office today. Tried to scam me into switching service. They start out telling you they are calling for ATT regarding your long distance. They aren't related. I told the girl I wasn't interested, she kept on getting pushier and pushier. she went on to ask how many lines I have, etc. I kept saying DO NOT change my service, I don't authorize you to change anything! I did call ATT to report the call so if they change it, there is a record with ATT that I did not authorize any change. Be wary of this company or anyone who calls and will save you money. Chances are it will cost you a whole lot more. read more

This company is a scam! They contacted me in a way which was very confusing and made it sound as though our AT&T service would remain the same, just our billing would be handled through their company. They quoted me $100, a huge discount from my AT&T bill, and without completely understanding, they convinced me to switch to their company. I was not under any impression that they would be CANCELING my service with AT&T and then signing up under them. When I received my first bill, after only 2 weeks from signing up, it was $350, very much over the $100 they had quoted me. It included random charges which made no sense. After reading all the previous reviews on this company and how horribly they treat their customers, I was reluctant to call them to cancel. Instead, I called AT&T and told them what had happened and they had everything taken care of to cancel my services with Preferred Long Distance, and return to my original bill with AT&T. This prevented me from having to deal with their horrible customer service to not even be sure if they were actually canceling my account. If you find yourself in the same position as me, do NOT call Preferred Long Distance to cancel, as they will just treat you horribly and you risk the chance of them not even canceling your account. Instead, call AT&T directly and they will handle all of it. I have definitely learned my lesson with scams like this. read more

What ever you do do not pick this company for your long distance. pure scam. I did it and my long distance bill for one month was more that double from my previous company. very pushy sales rep as well. I switched back to my old company in less than a month. read more

RUN FAST if you get a call from Preferred Long Distance to switch to their phone services. What was promised to work did not work. Trying to cancel has been awful and a month later, I am still trying to unwind the switch to Preferred. BEWARE!!! read more

Couple of Indian sounding guys from this company called me and promised to reduce my telephone bill substantially. They lied to me and told me that they work for AT&T. They even provided me with a falsified AT&T employee ID (ATT-1810PLD). When I pressed them over and over they finally revealed to me that they work for Preferred Long Distance Inc. MY OPINION IS THAT THIS IS A SCAM. read more

SCAM!!!! Say they work with At &t. Even said AT&t was on the phone...LIARS!! Stay away... read more

I wish I would have surveyed this company here before I signed up. This place is pulling a scam! Preferred called me two months ago and said they were calling from, AT&T to lower my rates and when I asked if in fact this was AT&T, they told me no they were an affiliated billing service of AT&T and "bundling" bills would lower my monthly bill. It did not work out. Just the opposite - my monthly bill went up considerably. I switched back to AT&T (and getting someone there on the phone is a pain !). There are no phone numbers listed on Prefferred's paper work or correspondence - I had to find it here (searching the internet). When I called to cancel, the person I spoke with was friendly and professional (he actually deserves a positive star) read more

There needs to be a no stars option for scammers! Beware - these people are scammers. They start out by saying they are call about your phone bill issues. When I stated I have no issues, they move on to "they represent ATT," which they do not, I ckecked with ATT. Here is Prefereds actual number 888-235-2026. The 949-930-2279 number reported on caller ID is spoofed. Preferred Long Distance, Inc. 16830 Ventura Blvd., Suite 350 Encino, CA 91436 I called Prefered to lodge a complaint about their business practices and asked to be removed from the robo call list. I called ATT, but all they can do is direct callers to the FTC. Please, call the FTC to file a complaint 877-382-4357 and post complaints where ever you can! Maybe we can put a stop to them. read more

I have used this business for my business long distance needs for the past 4 years. Their rates were actually okay and I never really needed any customer support from them. On the rare occasion that I did need to call them, the wait time was always excessive and the tone of the "customer service" representatives was always rude. When I cancelled my service due to selling my business, they first told me I have to call ON THE DAY OF CLOSING to cancel, they can't put in an order to do so ahead of time. Okay, that's weird, and not possible because the day I was closing was a Saturday and they wouldn't have been open! Now they have refused to prorate my bill for a partial month of service stating they were not able to do such a thing. I informed them that every other business I contacted about the same exact thing, for example AT&T, had no problem billing me for a partial month of service and prorating my bill. I was told in a very condescending tone that it simply wasn't possible and AT&T couldn't have done that. I can understand not prorating the regulatory fees, but they would not prorate their own monthly long distance service fee either. DO NOT USE THIS COMPANY, THEY HAVE TERRIBLE CUSTOMER SERVICE! read more

They got us! Claimed my long distance charges would be reduced. . . We explained our current long distance changes were minimal (less then $3.00 per month) as we have unlimited cell service, and were advised that our regular AT&T two line charge ($34.32) would be credited, resulting in a net savings! Surprise! Last month's bill was $58.00 - this month it is $87.00 (no credit for line changes)! Changing over cost $6.62; the fees for their service was $22.28 plus $.20 for two-one minute calls. Called Preferred (first and third day "their computers were down" but on the third try a rep politely agreed to cancel. AT&T rep says if/when they get authorization from the company they will change it back (fee approximately $5.80) but in the meantime I remain responsible for the total invoice. Can hardly wait for next months bill! read more

Do not do Business with these crooks. Not very honest. All they care about is scamming you into switching in order to stay in business. I don't understand how Preferred Long Distance stays in business. Someone should shut them down. All I know is that my bills with them was nearly double. When I call to find out why, I get rude service and a bunch of lip service about how my bill will go down after the first month. Boy did I learn my lesson. The nest bill was even higher so I went back to AT&T. Next time get it up front in writing. Again, these guys are only good at scamming not at saving anyone any money. Shame on you Preferred Long Distance. Do you guys kick puppies or steal kid's lolly-pops on your days off too??? Wow!! read more

Bait and switch tactics - actual costs were much higher than promised. Rude and unresponsive customer service. Beware!!! read more

I also received a call from Preferred Long Distance, Inc. and I was told that they could lower my AT&T long distance phone bill. I wanted to know if they were an affiliate of AT&T why they couldnt just switch me and they gave some jargon about the govt allowing so many orders so they had to split the company in order to give the discount, so I signed up for their service. Well I too, got my first phone bill after signing up with them and instead of my bill being lowered, it was actually triple the $40 amount that I was used to paying because of all their charges. I'm surprised that this happened to me because I dont fall for the cheaper rate sales pitch. I dont care about cheaper so much than quality. The problem here is that they falsely stated that they were a part of AT&T and I was sold because I had never had a problem with AT&T. read more

This is a SCAM COMPANY!!! I just received a call from an extremely rude lady named "Christina" she lied and said she was calling from AT&T!! I of course asked her for my AT&T account number and she didn't have it, finally she told me she works for Preferred Long Distance, Inc. So, I told her I was recording the call for legal purposes and not to call back she actually said "you don't have to be such a F'n b" (she actually said the words though.) So I called the company back to file a complaint and their response was "we hire several outside sources to make these calls, there is nothing we can do" Yelp should add Negative Stars for company's like this! read more

No Stars from Me. I am a small business owner and was a customer of Century link. I was called August of 2013 by a High pressure sales person from Preferred. We went over my current rates.He said he could save me money each month and there was no early termination fee, and that I could switch back if i was not satisfied. To My Surprise when I received my first bill It was $40.00 higher than Century link. I called Preferred and talk to them about it and they said it would be reduced. The next month it was still $10.00 higher than my old bill. I know I should have complained again. But my Business got busy so I let it go. My mistake. So in May 2014 Century Link called me and we went over my bill from Preferred, and some changes I wanted to make. After several weeks and several phone calls with out high pressure. I chose to switch back. Now in June Preferred sent their last bill which included a $200.00 Termination Fee. So I called Preferred and right off the gal on the phone Said your terminated. When I tried to explain she became very defensive and had ready statements back to me as if she got this type of call a 100 times a day. Yes They Are Shysters. read more

I would not recommend this company if my life depended on it. They are very unprofessional. We have had our dsl line down for a week now and the customer service reps are not concerned at all about fixing them anytime soon. The customer service rep Tony said and I quote, "your a little hostile today aren't you?" We are a business that depends on internet service and being down for 5 days cost us. Why wouldn't I be upset about that? I asked for them have the lines fixed by the end of the day today and he said that is not going to happen. They are scheduled to go out tomorrow and their isn't anything he can do about it. The worst customer service EVER! Marlaina Rodriguez mrodriguez@lifelinechaplaincy.org read more

Customer serivce manager: "...no, I will not agree that people switch long distance companies to save money. If that is why you switched, you can't make assumptions about why other people switch..." (Actual quote from my conversation with a manager) Generally, people are honest, and even sales reps are honest. Sometimes sales reps will hide information from you, but tell the truth when pressed... Not Preferred Long Distance, the sales rep actually lied to me, but because I did not read all of the written contract, it is my fault for allowing myself to be tricked into signing something that contradicted what I was told verbally. Seriously, this company will outright lie. It wasn't in the fine print, it was in regular font right there in the center of the page - 12 month contract. The fine print was actually innocuous (clever, right). Customer service seemed very practiced and polished at explaining that their company was a great company and that "I need to take responsibility" for not reading what I signed. Life lesson re-learned. My bill has so far been about 10% higher than it was under CenturyLink, so although I switched to save money, at least I'm not getting totally taken to the cleaners. I cannot think of another company of such size (15,000 claimed customers) that functions with such cynicism and dishonesty. Hats off to Preferred Long Distance for being the most successful blatantly dishonest company I have ever encountered! read more

COMPLETE SCAM!!!!! Just received a call from "Operator 3046" claiming to be from AT&T. She wasn't!! She tried to tell me that this was a "notification" call regarding a letter that was sent by AT&T a few weeks ago that we didn't respond to. (We have no such letter on file and I keep all AT&T records). This lady was speaking entirely too fast, and tried to tell me that she needed to transfer to me the notification verification department and proceeded to rattle off the questions I must say yes to. Well, I caught on to the scam as she was asking me to approve being switched to Preferred Long Distance.... once I questioned her a few times about why she was claiming this was a notification call but was wanting me to approve changes to my account, she hung up on me. I'm calling AT&T to report this and make sure there are notes on my account to never switch to Preferred Long Distance. read more

Like others have said, they will call you and make it sound like you are doing them some big favor. They also make it sound as if they are part of AT&T, when they are not. Do your self a favor and just hang up on them. read more

I was scammed by them and now they are trying to get $94.00 from me. They lied to me about the new rate. They also told me that if I was not satisfied or misquoted that I could cancel with no charge. Well they lied again. When I contacted them about it they said someone put me in the wrong rate and if I wanted to lower it I would have to fill out a bunch of forms. Tried to cancel and now they are harassing me over $94. I am going through with the whole complaint thing with every source I can find. attorney general, FCC, BBB, Consumer affairs, public utilities commission. They are a nasty, lying, thieving company. I have just started looking into their reviews and it seems there are pages and pages of scam reports of this company. If you look close most people are saying that they are trying to stick them for some $90 dollar invoice. I wasn't looking for a new phone company. I will be leaving my review everywhere and telling everyone. read more

I got a call from these folks this morning at work. Always on the lookout to lower our utility bills, I liked their pitch. She represented herself as being from AT&T. I checked yelp and saw the bad reviews. I mentioned this politely on the phone. Perhaps they had an explanation. Nope, the rep started calling me all kinds of NSFW names. Stay away from this company. read more

This is a total scam, and I wish I had checked out their BBB "F" rating and complaints filed for "deceptive and misleading advertising" before letting them talk me into changing my long distance service to them. Preferred Long Distance, Inc. called me and said AT&T had referred them to me to save me money on my ($10/month!) AT&T long distance, and that they would bill me on my existing AT&T bill. One month later I get a separate bill from them for $36.46 for my first month's long distance service (13 minutes of calls). I called to complain and they said AT&T had blocked their charges so they had to bill me separately. I told them to cancel the service and am already back with AT&T (who confirmed they had not blocked any charges from Preferred). What a huge waste of time. Keep clear of these scammers! read more

Do not let this SCAM of a group get your business into trouble. They will accept a yes from anyone who answers the phone at your business, and then you are stuck fighting the prorated charges, etc. This group should not be allowed to do this to businesses. read more

these people should have their business license revoked for FRAUD! they said they would save me money and that i wouldn't have to pay. the bills where almost double... by the time i got ATT reconnected these A$$HOLES soaked me for $400 (2 business lines). ... almost TWICE my usual phone/internet bill. they should be ashamed. parasites. the will not get my money. i have not and will not pay this bill. read more

High pressure tactics with people who try and convince you that they are with AT&T or Sprint or Verizon and want to help you lower your bill when they are essentially trying to slam your account. read more

I wish I didn't have to leave 1 star because they shouldn't have any!!!! worst company ever!!! they are scammers and you will lose a lot of money!! hang up the phone immediately when they call!!!! i was totally scammed and so mad at myself for falling for it!! he claimed we would save a lot of money and being a small business i took the bait!! the supervisor is a total b*itch!!! and the employees are all idiots!! say i owe one amount then another!!! i regret not reading reviews on this scam artist company!! lesson learned!! i pray they go out of business very soon!!! read more

LIES! LIES! LIES! They got me. It's embarrassing, but they scammed me. They made it sound legit that AT&T had been overcharging and so the government stepped in and was authorizing companies like this one to take over customers and give them lower rates and monthly charges. I switched and soon after got my first bill and it was almost DOUBLE what my business usually pays. immediately, I switched back to AT&T. In the end, I ended up settling the bill with Preferred for half the amount they billed me for. They know they are scamming people and offer to settle right away. read more

BE AWARE!!! My office got a call from this company, initially believed to be AT&T (but later learned it was actually Preferred Long Distance, not AT&T). The woman rep on the phone started doing here spill, saying they are going to save me money on my AT&T bill. I explained I am already in the process of switching service providers to a VOIP service, and didn't want to disrupt that. Immediately, a man, John Steel, jumped on the line and said he was the manager and proceeded to give his spill while being incredibly rude and unprofessional. He got me to say yes to a few things, even though I was very uneasy about it but he assured me it was what I needed to do and that they weren't trying to sell me anything, just lowering my bill. Anytime I raised any concerns or questions, he was condescending and rude and acted like he didn't understand why I still had questions about what he was doing. As much as I had a bad feeling about it, he was very good at convincing me that I had to do this and this was just part of AT&T's doings. It was very confusing, and John was VERY pushy. He connected me to another company where I was instructed to say "yes" to everything he said. I felt very uncomfortable about this because it sounded like I was saying "yes" to transferring my service from AT&T to a company I had never heard of before, which I was NOT interested in doing since I was already in the process of switching my services to another company and didn't want to disrupt that process. Needless to say, I told the guy that I was supposed to say "yes" too that I was not interested and I hung up. John immediately called me back and again, proceeded to be very rude and disrespectful with me as I expressed my concerns, and at one point told me I HAD to say yes to the terms because he already typed my information in and I had said yes to a few of his questions. He said I didn't have any choice, and they would continue to call me until I say yes to the terms. We went around and around a few times, each time with me getting connected with the outside company and at one point, me even going along with it for a few minutes, saying "yes" to a few of his questions until I just couldn't take it anymore...it just felt so wrong and off...I did not feel comfortable saying "yes" not truly understanding what was going on and honestly, I simply didn't believe what John was telling me on the phone. This go around, I decided to look the company up online and found these Yelp reviews and immediately knew this was not right. I told John that our conversation was over and for him to never call our business again. read more

Please call, cpuc, consumer affairs at 1-800-649-7570 if you have been scammed. Consumer affairs is a government division that can help to switch your phone line back and help with unfair billing. These people are scammers and we need to get them shut down. We can't let this company constantly harass our communities and make money off of the general public. The more people that complain the faster these people will get shut down. read more

I am so glad I read the reviews on this. I knew there was something wrong when the rep passed me on two or three supervisors because of the questions I was asking. Then, they make you go on a recording to verify your acceptance. I was able to rescind my acceptance at the last minute since I had the good sense of looking them up and read all the horrible reviews! Thanks everyone! read more

Thanks for posting these reviews. I just got a call from Michelle from preferred yesterday and she told me my bill will be cut in half and everything sounded good. It sounded too good so I asked her to call me back. I googled this company and found these reviews. She just called me and I told her that I decided not to sign up and then she got mad and asked why which I told her that I googled their company and the reviews were terrible. She chewed me out and I just started laughing until she hung up. I didn't realize how important posts are until now. Thanks to everyone who warned us about this company. read more

It seemed legit until the phone call was placed into a three way call and I could hear the Preferred agent talking to the AT&T rep. I think the Preferred rep messed up the scam. I spoke up when the preferred agent claimed I did not want voice mail. and then the call line went quiet. I waited for a moment then hung up. read more

Scam as others have said...quoted one rate and billed for another rate. They use an outside sales representative to sell the product...I asked why I would switch from Centurylink and pay $40 more per month and the CSR said she didn't know why, but that I went through a lengthly verification process to confirm the details...yeah right. read more

This company shouldn't be a company! They are a scam. I switched over our long distance and the very next day our long distance stopped working. I had no way to reach anyone because the confirmation of my order had not arrived yet. Once it did I called to express how dissatisfied I was and the rep refused to help me and laughed at me. What a bunch of jerks! read more

We had faxed in the letter to cancel and not renew our services with this CROOKED company. They are not a customer friendly company. I called Preferred Long Distance a month before the contract was up. The bill continued to surface for one location of 4 which we found out it had not been closed. I called to let them know but they said it was AT&T's fault for leaving it open. The At&t account had in fact been closed. I told her I was instructed by THIS company to cancel the services by submitting the letter I sent and refuse to pay it because I had already canceled it. The rep refused to close the account and said she would disconnect for non-payment which is BS because I had already submitted the letter in advance. I further had explained that we the owners of the account had not approved to continue the services and she said that they had previously spoke to Jaime (office clerk) to accept payment and had not said anything at that time so services continued. I told them she doesn't have authorization to make those changes but only said ' YOU HAVE TO TAKE THAT UP WITH YOUR STAFF NOT MY PROBLEM" . And THEN turns right around and says that in order to cancel your services we have to speak to Danny...... i said you reactivated the account by Jaime but DANNY has to cancel????? I couldn't even go on about how rude and unprofessional they were and that only makes sense because the supervisor was just as rude and unconcerned or caring to correct their errors. I will dispute the payments they took and will file a complaint with the BBB as well. NEVER EVER TRUST OR DO BUSINESS WITH THIS COMPANY. read more