They were fantastic to work with - fast to respond, clear communication and reasonably priced…read more They will be my first call for any future issues.

We had a plugged sink problem for a week. We tried with…read moreseveral plumbing companies, but couldn't solve the issue. Ed from Plumbing Solutions suggested replacing the pipes underneath the kitchen. Their price was good, including clean up the wet soil at the crawl space. Ed and another fellow was here on time, did a fantastic job in cleaning up and finished in a timely manner. Throughout the process, Ed was very patience and respectful in explaining the details of work needed done! Will definitely look them up if I have any future need! Highly recommend them!

Five stars for the super quick responsiveness and turnaround time. Our water didn't get warm one…read moremorning (taking a cold shower was horrible), and we called PG&E to see if it was something with the gas line, and they took a look and confirmed it wasn't. We then called Better Home, and they came by quickly to take a look and mentioned some stuff about our water heater, and we decided to get a new one since it was already 15 years old. They brought a new water heater and replaced it, and took our old one out. Super efficient. In regards to the price, it was what it was, but I looked up the water heater and it wasn't a super crazy markup to what they charged us plus labor, so I'm not complaining.

I had a very minor hint of gas smell near the earthquake emergency valve at the gas meter. I called…read morePG&E to check it out and they confirmed a leak at the earthquake valve side so they shut off gas until I made the repair. Yaro responded to my quote request on Yelp and provided a quote based off my photo. He had a window available within the next hr and was able to identify and seal the earthquake valve elbow part better. I am thankful for his speedy repair and PG&E was able to come back same day to turn the gas back on. Yaro's rate was competitive and has a 1 year labor warranty. There was an error date on the receipt so I'm just waiting for the revised receipt with the correct date. Other than that, I'm so glad to find him and would call him back for any plumbing issues.

Incredible plumber. We just moved into a fixer-upper and there were multiple leaks we had to take…read morecare of. We evaluated around 6-7 companies, and off the recommendation of a neighbor we had Letts come out. I was a bit hesitant because you are charged for a minimum of an hour, there is no free estimate. However, in that time he shored up a leak with a temporary patch and had an estimate of how much work it would be to take care of everything, which ended up being much more reasonable than some other places we evaluated. Adam came back when he had enough open schedule to fix everything and some parts were shipped in. An incredibly nice guy, and just an incredibly fair and integrity oriented operation. All the vendors I evaluated were five stars with many reviews, but Letts was the only one that didn't feel like I was being upsold and he was just out there to help me solve my problems. Honestly can't wait to hire them again, which is an absurd thing to say about a plumber, but man what a great experience. I will rave about them to anyone who will listen.

We continue to rely on Letts Plumbing for our various needs. They installed a water cutoff valve…read morefor a refrigerator water line (whoever did the initial install didnt put one in!). They most recently removed an old water softener and installed new copper piping where the softener connections were. Oddly, the tech charged us for new copper while keeping the copper sections he removed, saying he was adding it to their collection. I get not being able to reuse the sections connected to the old valves but there was some that could have been reused, or left for our recycling. Not a huge deal, just seemed odd that he mentioned keeping it for their future use. We'll still use Letts and recommend them to friends. They're very prompt. The work is done well. And the job sites are left clean.

I noticed a faint gas smell every time I opened the cabinet door next to the oven. It would go away…read moreafter a moment, but I didn't want to take any chances, so I called and spoke with Janet. She quickly scheduled an inspection for the same day. Jesus and Alejandro arrived and were polite, courteous, and professional from the start. They walked me through everything they were doing while diagnosing the issue, and sure enough, they found the leak. They left briefly to pick up the necessary parts and came back to complete the repair. Throughout the entire process, Jesus kept me informed every step of the way--no surprises at all. They also left our home just as clean as they found it, which I really appreciated. This was my fourth time using Concord Rooter and Plumbing, and once again they delivered excellent service. I wouldn't hesitate to call them again for any future plumbing needs.

We had a very difficult plumbing emergency that many plumbers either wouldn't take on or would have…read morecharged us twice as much for. They came through when we needed them and made our emergency a priority. A huge thank you to Marco, Jesus, and Alejandro for all their hard work and professionalism. And a special thank you to Jacky in the office for keeping us updated throughout the entire job. Everyone was friendly, responsive, and truly went above and beyond. Thank you for the excellent service

This review is based solely on the initial contact, consultation, and estimate, as I did not have…read morethe work completed by In Demand. My initial contact with the company was pleasant. The staff was friendly and professional, and they were able to schedule an appointment relatively quickly. The In Demand plumber was professional and thorough during the visit. He checked most of my fixtures, took the time to assess the situation, and provided several options with clear pricing. I also appreciated that the quote was submitted in a timely manner. I requested the consultation because I was experiencing water hammering when using multiple fixtures. Since diagnosing water hammering can involve a process of elimination to determine the underlying cause, I received several different opinions from the plumbers I consulted. In Demand was the only company that indicated my water pressure was high and identified that as the reason I needed a pressure-reducing valve (PRV). This gave me some pause because a plumber who had inspected the issue earlier told me that my water pressure was fine. However, In Demand was not the only company that recommended installing a PRV. The In Demand plumber also suggested replacing the valves on all of my fixtures. Ultimately, each plumber who provided an estimate had a different opinion about what might be causing the water hammering. Given the uncertainty surrounding the exact cause, I decided to start with the simplest and least invasive solution: installing a washing machine water hammer arrestor, which was recommended by another company. Although I ultimately decided to pursue a different solution, I appreciated In Demand's professionalism, thorough assessment, clear pricing, and the multiple options they provided. Overall, my experience with the company during the consultation and estimate process was positive.

I had a great experience with In Demand Plumbing! Ezekiel came out for an initial consultation and…read morereturned the following week to get the job done. He was very efficient, professional, and respectful throughout the entire process. He took the time to explain everything clearly and made sure I understood what needed to be done. I really appreciated how quickly everything was handled and how trustworthy and knowledgeable Ezekiel was. If you're looking for fast, reliable, and honest plumbing work, I definitely recommend In Demand Plumbing and be sure to ask for Ezekiel!

I was a complete mess when I came home for vacation to find I had a leak. I called based off of…read morereviews and feel so blessed I was able to get him here within 2 hours. He not only fixed everything with ease but gave me comfort knowing he was a man about his craft and what I thought was going to be a huge expense was not by any means I have him saved in my contacts and I will forever use him as my go to plumber.

Quick response. Luis was excellent. Friendly. Knows his stuff. Cleaned clogged kitchen drain…read more Cleaned MBR bath drain. Reasonably priced.

Came out to replace a leaking shower mixing valve/cartridge... They worked very fast and gave me a…read morequote on another plubming item that I have been putting off. Courteous and on time (early really) Will be using them again

Edwin and Jose provided top quality plumbing services. They installed a seismic house gas shut off…read morevalve and Grohe shower valve. The new shower valve cartridge that I purchased happened to be faulty during the installation. I really appreciated that they waited for me to go get another valve cartridge at the plumbing store so they could finish the shower installation that day. Their prices were the best of four quotes that I got from other plumbers, and I would highly recommend them if you have any plumbing needs. I will definitely call them for all my future plumbing issues.

We had Echo Plumbing & Rooter handle a plumbing retrofit/improvement project at our commercial…read moreproperty in Concord to address a floor drain issue. Juan and his team were highly responsive, professional, and fair with their pricing. They solved the issue quickly and were great about following up to make sure everything was taken care of properly. What really stood out was their ability to come up with a cost-effective solution. Instead of recommending a major tear-out and replacement of the existing drain trap in the slab floor, Juan suggested a retrofit component that solved the problem without the need for extensive demolition. This saved us a significant amount of money and disruption to the property. We really appreciated that they took the time to find the right solution rather than simply recommending the most expensive option. Their communication, responsiveness, and professionalism throughout the project were excellent. We'll definitely be using Juan and his team again for any future plumbing repairs or work needed at the property. I would absolutely recommend them to anyone in the Concord area for high quality plumbing services.

I had tech Chris come out and completely rebuild an older Toto toilet. Chris pulled the toilet and…read moreredid the wax seal, replaced both drain and fill valve assemblies, installed a new handle, and tested to get everything perfect. It is now a brand new toilet again, and I'm worry free for years to come. Echo was easy to schedule and work with; great company!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

Had a leak from bathtub drain into the crawl space. Jorge came out on a Saturday morning and fixed…read morethe issue in under an hour, all without charging any kind of emergency fee, and at a reasonable rate. Considering that another company came out Friday morning and quoted me 3x what Platinum Plumbing charged, Jorge did great and was honest and fast! Also provided a great referral for a separate issue I had. Thank you

Saturday, 7/19/2025, I want to thank Plumber Jorge for…read morerepairing the cold water line under my Bay Area home that I could not repair because the location of the break was difficult for me. Jorge remained professional when he informed me the cost on Friday at the house. Platinum outbid 3 other plumbing companies and Jorge showed up on time. Platinum BEST in the WEST !!