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    Plumbing Pros

    4.7 (175 reviews)
    Open Open 24 hours

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    Joe K.

    After moving into our home we had a punch list of items that needed attention. We called Gary at Plumbing Pros and had him come over to take care of things. His expertise was so appreciated as he made suggestions to better our projects and his level of quality is off the charts! His team installed a new sump pump, a battery back up, changed fittings on an existing hot water heater, removed old piping that was not even attached but just cut and left hanging. Finally he discovered a potential problem in our main sewer line from the house to the municipal sewer system. Our neglected drain pipe had been overrun with roots and was desperately in need of clearing. I believe that had he not found this issue, we would have been in a terrible situation later. Thanks to Gary and the team at Plumbing Pros. Do yourself a favor and use them!

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    4 months ago

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    Gary F.

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    3 years ago

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    1 year ago

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    2 years ago

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    1 year ago

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    4 years ago

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    3 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    Gary F.

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    3 years ago

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    3 years ago

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    7 years ago

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    3 years ago

    Gary was fantastic! Quick to get me a quote and was able to get my project completed on a very short time frame! Highly recommend!

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    Gary F.

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    3 years ago

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    Gary F.

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    2 years ago

    Same day service, very informative helping sort issue and how the village we live in needed to help

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    2 years ago

    $300 to change a toilet valve kit? They took advantage of a senior citizen. This business is about to tank!

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    Gary F.

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    4 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    3 years ago

    Dependable, quick response, professional and quality work. Third time we use their services for different projects/needs.

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    5 years ago

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    3 years ago

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    8 years ago

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    5 years ago

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    7 years ago

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    3 years ago

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    6 years ago

    Plumbing Pros has been great to work with. They respond quickly and explain everything in detail. I would highly recommend them!

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    8 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    Page 1 of 5

    Ask the Community - Plumbing Pros

    Do you service Bourbonnais area?

    Unfortunately we no longer service that area

    Do you install backflow prevention valves on irrigation systems and do you work in Naperville?

    Yes , We do Backflow installations and we do service Naperville IL

    Don’t See Your Question? Ask Away!

    Review Highlights - Plumbing Pros

    I highly recommend this business, Gary was there when he said he would be and went right to work.

    Mentioned in 110 reviews

    Read more highlights

    LaCassa Plumbing - Another sewer repair. Took out some old cast iron piping and installed new pvc pipe with a back water valve to prevent village backups

    LaCassa Plumbing

    (33 reviews)

    I'm happy to leave positive reviews when warranted, but unfortunately this experience fell short…read more That was even before any work was performed. I contacted LaCassa to get estimates for two projects. During my initial call, I was informed there would be an $87 fee for a technician to come out and provide an estimate. That was not an issue because I was also informed the $87 would be credited back if I signed a contract to perform the work. During the visit, I was then told it would cost an additional $395 just to assess the issue in order to provide the estimate I originally requested, and that was for the first project. This charge was described as a "diagnostic charge.' From my perspective, I had already paid for an estimate as I requested in my initial phone call, when in reality I apparently paid for someone to tell me I'd have to pay more to get that estimate. That within itself was misleading. For the second project, I was given a price with a condition attached, essentially, the price only applied "if" nothing went wrong. I was then asked if I wanted to move forward with the work, without being told what the cost would be if that condition wasn't met. I understand this is an older home and things could happen, but you can't give me a conditional estimate without providing the cost for both sides of that condition. I did eventually get that information after raising concerns, but it should have been clearly communicated upfront, providing me with the big picture. Overall, the lack of transparency and clarity during the initial interaction led me to make the decision to not move forward with this company. Communication is key. EDIT TO CARMEN: I do understand the need for an in person evaluation. However, your response is relative to the dishwasher part of the request only. With that said, I've never had a company come out to provide an estimate without performing the steps required to complete that estimate. In this case, I was simply told that you'll have to pay $87 for a visit (all good), but then you have to pay an additional $395 to get that estimate (not good) when I could have been told that over the phone just as you typed in your reply. Leading the customer down the path of thinking they're going to get an estimate instead of stating up front there could be additional steps/costs required to get that estimate is misleading. That's an example of my transparency concern. In regard to the outdoor spigot part of the request. You didn't address giving a conditional estimate without providing the cost for both sides. I had to ask for that when it should have been provided prior to me being asked if I wanted to sign for the work. Of course I'm not going to sign without knowing both sides of the coin. That's an example of my communication concern. We all have different expectations and I simply want others to know what happened to me. It creates an awareness of what they may be up against if the tech comes across something that as you state, isn't 'normal'. It may also help someone know what questions to ask to help prevent it. I felt the need to clarify that my concerns were not related to the $87. They were related to the communication and transparency since your response only reframes what your process is. Thank you for taking the time to reply to me though, as I really do appreciate it. Take care.

    This company is very responsive, available and good. The quality and communication of services is…read moretop notch. They are also very expensive.

    Plumbing Pros - plumbing - Updated June 2026

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