Just found out that my 'just in case' emergency credit card was closed out with no letter or…read morenotices sent. Guess im boned. Thanks GA United

My experience was awesome. Hannah was great!! Everything went smoothly with no hitches. I would…read moredefinitely use this credit union in the future.

Professional and excellent customer service. Pleasant atmosphere, nice comfortable bank. Friendly…read morehome bank, which you don't find anymore.

They are the best of the best. Small credit union with small town feel. It is a place where…read moreeveryone knows your name walking in. I truly enjoy this experience going with this credit union.

Hello Jaymee! Sorry…read morefor the late reply but we have been busy with the move the last couple of days. We were also really looking forward to meeting you but no worries. We completely understand and hope you're feeling better. Everything went smoothly during the closing day. Looking forward to working with you for the many years ahead!

I am forced to select one star because I can't choose zero. This bank has become a nightmare to…read moredeal with. Most of their customer service employees are extremely rude and unprofessional. I have not received my ATM card since 2023, and when I called after two years requesting a new one, I was told that "you or someone else set up a passcode on this account, and without it, we can't discuss the account." I never thought obtaining a replacement ATM card, which should have been sent to me two years ago, would be such a challenge. The only way I could get one is to visit their branches, which are slow or often closed before their closing time. Interestingly, I am the only account holder and never set up any codes on my account. Hearing such a comment only makes me more determined to move my money and business to a larger bank that recognizes and values customer respect and service. Do they not realize why their bank keeps on closing branches and downsizing? IT'S DUE TO THEIR POOR CUSTOMER SERVICE and CARE.

I have been banking with Delta Community for at least 15 years. They have helped me through several…read moredifferent transactions. Kristin Kirk went above and beyond to help me navigate my auto loan. She walked me through the paperwork to get prequalified so that I could walk into the dealership and negotiate with confidence. I received a much better interest rate at Delta Community than the dealership could offer. Go see Kristin for your loan needs.

I have been a Delta Community Credit Union member for 35 years and intend to remain one for life…read more Nearly all of my experiences have been positive. I am writing because one policy I encountered had a direct and unnecessary negative financial impact on DCCU, and I hope senior leadership will review it. A few years ago, my father passed away with a DCCU checking account, savings account, and a $30k personal loan. The account balances were minimal, and I was prepared to pay off the remaining loan promptly from his estate. His estate was held in a trust specifically to avoid probate. I was the trustee and executor, with full legal authority to access estate funds and pay outstanding debts. When I contacted DCCU to obtain the loan payoff balance and payment address, I was told that DCCU would not even discuss the loan unless the estate went through probate. This requirement made no legal or practical sense. A trust exists precisely to avoid probate, which is expensive and time-consuming. Requiring probate defeats the purpose of the trust and places an unnecessary burden on the estate. As a result, DCCU effectively refused to allow me to pay off the loan. I was told I would need to spend thousands of dollars going to court simply to be authorized to pay a debt--before DCCU would even tell me how much was owed. Faced with that situation, I chose not to pursue probate, and the loan was ultimately treated as bad debt. This outcome was entirely avoidable and financially harmful to DCCU. I was willing and able to pay the loan in full immediately. For comparison, I contacted two other financial institutions where I currently have personal loans. Both confirmed they would provide payoff information to an executor or trustee upon presentation of proper documentation. DCCU is the only institution I have encountered that requires probate solely to allow a loan to be paid. I hope this explanation makes clear that the issue is not confusion about roles or documentation, but a policy that prevents legitimate estates from settling debts efficiently. I encourage DCCU leadership to review and update this policy so that loans can be paid by trustees or executors without requiring probate when a valid trust is in place. This change would benefit both DCCU and its members. It would prevent unnecessary loan losses and ensure that, when I pass away, any debts I have with DCCU can be settled quickly and responsibly by my estate--without forcing my beneficiaries into court proceedings that trusts are specifically designed to avoid.

Edit 10-12-22: I am changing my initial rating of 1 star to…read more4 stars because I was contacted directly by DCCU COO Matthew Shepherd the same day of the original post, which was also a Federal holiday, & am very pleased that our issue has been completely resolved! Extra credit to Matthew for working on a holiday to correct this issue. I would like to recommend additional training on providing much better customer service & not ghosting your customers for VP Casey Brooks. His abysmal handling of our issue never should have happened! ********************************************************** Sent this email to DCCU COO Matthew Shepherd on 10/5/2022 & still have NO reply or help. Used email address: matthew.shepherd@deltacommunitycu.com: As the COO at DCCU, we are reaching out to you with an urgent need for assistance with our father's DCCU accounts. Our father has been a lifelong member of DCCU. As the email below confirms, both myself & my brother were added as 'Joint Owners' to our father's account, after the required form was completed & returned to DCCU. However, we are still blocked from accessing our father's account online. My brother has made many attempts via phone & email to contact a VP named Casey Brooks (404-677-4516) that he was told has the authority to remove the online account block. Mr. Brooks has not contacted my brother to resolve this issue since 8/16/2022 when neither of us were able to access our father's account online even though the required Joint Ownership form was completed, submitted AND processed successfully. Our father, while now in a Nursing home, still has bills to pay. We have been able to pay these bills via his online DCCU account before the access to his online account was blocked. We are now at a critical point, at 40+ days without access to his online DCCU account, & we need your assistance to have this access restored immediately in order to pay his bills. Our father signed the Joint Owners form to allow our names to be added to his accounts (as evidenced by the email below confirming the same). We do not understand why there is a block for us when we try to access his DCCU account online. Please contact one of us ASAP to resolve this issue. With DCCU as a large financial institution, I would be very surprised to discover that this type of scenario is uncommon and that defined processes are not in place to care for this type of need. We look forward to hearing back from you very soon. Please note we are UNABLE to send in a private response via secured email because there is STILL a block in place preventing us from accessing our father's account online!!

The credit union came highly recommended to me, but I don't suggest you do business with them. The…read morestaff is cordial. I started by trying to open an account on line and their system is not user friendly. Once past that, I ordered checks, but then Deluxe Checks told me that for security I would have to place a first order in person through a branch, and this despite the fact that I got a confirmation. Okay. When I looked for my order on line, they had no record of it. Then all of sudden there was the order, which so far has never arrived. This is the credit union where you have to go to the end of the earth to prove who you are because of their computer system and strict procedures. You have to give your member number, checking account number, debit card number, date of birth, license number - everything except the last time you made love, and it is a nuisance. While at a branch I was asked could they scan my driver's license to validate my account, and that would make things easier. I agreed, but it remained difficult to transact business inundated with questions. When I first visited the branch, their computer system was down. The staff is pleasant enough, they just make it very difficult to business. Do not bank here. Stay with one of the big banks. As Warren Buffett said, doing business with a big bank means that if there was a bank run you would be better, because for the big banks, the government cannot afford to have them go under. You lose quite a bit when you do business with a credit union, especially this one. It is sad that scamming is at an all time high and that Americans have to go to such extents to get to their money, and that some financial institutions have to make things so exhaustive. Make America Great Again!

Very disappointed in the opening of another personal account and two business accounts. New…read moreemployees from the original branch that know little and must text chat to get the answers to basic questions. Communication is only had via email after account setup. Very sketchy! Until this is resolved and I am left happy, this is my review. I've also been a member for roughly 10 years. Things have changed and not for the better. I will have a decision to make soon on my accounts.

I am 2k from paying off my loan. The Credit Union has not reached out to communicate with me at…read moreall regarding my account. My account seems to be closed or inactive. This is horrible Customer Service. I've been a member for 17 years. It Would've been great to receive a notice or communication before closing my account out. I'm so dissatisfied with this service.