Always found their mechanics to be honest and experienced. Have spoken with them and have the…read moreright attitude to only recommend repairs that are actually needed.

I had a 9am appointment to investigate an emissions warning light. I arrived on time. After waiting…read moreover two hours with no communication whatsoever, I finally asked the service manager about the status. "Oh, he's just now hooking it up. Might need a new sleeve for the gasoline, not sure if we have the part if it does". My response: "if you have the part, how long will it take?" "Ohh..a few HOURS".. Terrible service, no communication. Obviously having an appointment means nothing....

I recently purchased a vehicle from this dealership and love my car but had a frustrating…read moreexperience with the finance department. I was initially offered a 9% interest rate despite having strong credit. When I refused it, I was told the rate could be lowered by adding approximately $5,000 in warranty packages (he called this "buying" down the rate). This brought the rate down to 6.4% but significantly increased the overall cost of my loan. I initially signed and left, but after reconsidering two days later, I requested the warranties be removed since the added cost outweighed the interest savings. Communication was inconsistent throughout the process. Most dealerships submit signed deals the next business day, but mine was not submitted. I didn't receive any updates until I followed up multiple times, and only after I asked to cancel the warranties did I receive a response. I was told this was due to the finance manager being sick; however, I would expect there to be processes in place to ensure deals are still submitted in a timely manner. I was then asked to sign new paperwork with a new higher rate, because the original deal had not been submitted and I no longer wanted the warranties. While I ultimately finalized the purchase at a different rate without the add-ons, the experience felt unnecessarily complicated and lacked transparency. The contract clearly states that warranties are optional, can be canceled at any time, and are not supposed to impact the APR, yet the financing process was presented as though the lower rate depended on keeping them. That said, I do want to highlight that Dwayne, the salesperson, was great to work with, very helpful and straightforward throughout the process. Fernando, the sales director, was also professional and supportive. I would recommend future buyers carefully review all financing terms, be cautious about add-ons being used to justify lower rates, and consider securing financing in advance before visiting the dealership.

One of the most unprofessional janky Hyundai dealerships around here. I drive by this one and go to…read moreBowie. EVERY time I come here it's one more reason why I shouldn't come back. One time I got my car towed here for them to check my starter that went bad. They were charging me entirely too much to replace something I knew I could get some place else. I came back 2 days later and do you know they left my hood up and it was not closed all of the way. My windows were cracked and guess what??? It rained on those days they didn't properly close my car up. I came to pick it up and complained. Didn't get a call or email back until 5 days after. The manager that called said "What did you want done?" LOL! Like are you kidding me? CLEAN MY CAR! Lol! I will NOT be back!!!!!! THE WORST HYUNDAI DEALERSHIP IN THE AREA!!!!!! Next, let's talk about the attitudes. NASTY and very dismissive! I'm getting upset thinking about it all over again. Lol!

My overall experience wasn't exactly what I expected, but everything happens for a reason. The best…read morepart of my visit was working with Alisia. Alisia was amazing--very friendly, knowledgeable, and never pushy. She made the process comfortable and enjoyable, which is rare at a dealership. If you want a laid-back, honest salesperson who isn't overly talkative or pushy, ask for Alisia by name before speaking with anyone else. She's great!

It's now 926. I arrive for 8 AM appointment. They did not pull my vehicle in the bay until 9…read moreo'clock. The waiting area is a complete disaster. Cheers lined up back to back. There's no personal space and the showroom smells like a a clone store not a showroom totally disgusting, waiting area and showroom It's dirty dusty and the bathroom is unimaginable. Sophie has some place to go. Don't stay here and wait for your vehicle. Have a ride take your way and then come back later and get your vehicle.

Overall, my service was good, and they corrected a few issues. It was expensive, and it appears…read morethat some dealers and service companies in today's economy will utilize whatever means to get as much money as possible from you. I was upset because after leaving the parking lot, a part of my vehicle that should have been secured from the start fell apart, and if I hadn't done my research and spoken with management, it would have become a new repair job. As I previously stated, it came apart after less than a mile of leaving the parking lot The other concern is that the financing option should be more thoroughly stated up front. Yes, for certain people, it may be beneficial to avoid the excessive fees that these dealer services are imposing on their customers who want to use a credit card, and this is not just at this location.  Again, this may be a good thing for unforeseen car repairs expenses and if you have good credit, but customers should be aware that their debit card is required and that it will be deducted automatically from their checking account without their awareness once you are approved. Overall, your experience may vary, but that was my experience, and lots of things can be improved. This feedback is not because I am angry, at anyone there, but maybe to improve some areas, and put the customer back in focus. I only took one star off based on the overall experience.

My salesperson, Amer, was not "selling" me on the vehicle I came to see. I came to test drive it…read more He knew very little about the car without pressing buttons to show me. I had to ask questions. When getting into the vehicle the dashboard said "low fuel" he said: "yeah we should be fine". I pulled out of the dealership, made a u-turn as soon as possible to head south towards the mall. At the light of Leonardtown and Berry Rd on Route 5 (intersection) the car runs out of gas. I was in the middle lane. I was honked at, traffic was stopped, people going around me. It was a traumatic experience and he just called the dealership saying: "yeah I think we ran out of gas" his tone was almost as it was funny. He was extremely nonchalant about the situation saying "we'll both have stories to tell later ". I was uncomfortable. It took someone 20 minutes to bring gas to put in the tank. Amer tried justifying the incident by saying that he got the car with the most fuel in it, when they deliver the new cars they don't have gas in it. We were so close to the dealership I contemplated getting out and walking across the busy highway back to my vehicle. After his coworker put 38 miles worth of gas in the vehicle, I did my test drive quickly but on the way back the low fuel notification popped back on and I needed to get back to the dealership immediately because I was not willing to repeat the traumatic experience. Upon returning to the dealership, NO ONE, NOT ONE person came to apologize about running out of gas in the middle of the highway, NO ONE attempted to even gain my business since I was in the market for a new vehicle. My father ended up calling Amer because he gave me his business card, and he (Amer) joked about the experience while my dad explained that I was put at risk. My advice: if you want to buy a new car from this dealership, don't. Or bring your own gas. I took my business elsewhere.

I had a really solid experience with CarVault. From the moment I walked in, the team was…read morestraightforward and respectful--no pressure, no games. They actually took the time to answer my questions and made sure I understood everything instead of rushing me into a decision. What stood out most was how smooth the whole process felt. The car was exactly as described, clean, and in great condition. Pricing was fair too, which is rare these days. You can tell they care about their reputation and not just making a quick sale. Overall, I'd definitely recommend CarVault if you're looking for a reliable dealership that treats you right. I'd come back again without hesitation.

If they get your info you will get 10 or more phone sales calls a day, they seem to sell your…read moreinfo... also... Shady, I just stopped the transaction with them. They will not provide any info for the warranty. There is nothing for the $4000 warranty in the sales contract, I guess an expected to just trust them. Its a shame they can leave themself reviews to counteract all the bad ones.

Steve Luck was a pleasure to work with!!! He made the car buying process easy and stress free. He…read moreis professional and very knowledgeable of the brand. Be sure to tell him Mrs. G sent ya ;0)

RUN AWAY! Worst dealership ever! They put the wrong types of tires on my front and back wheels on…read moremy Corvette C8 and they refuse to provide a solution! I am so mad that I went with these people. They are horrible and never call back when they say they will.

BEWARE!!! Do not take your car there for service. They are dishonest and will lie about services…read morerequired and inflate issues, and costs. Tried to charge me $3100. Took to another mechanic and the issue was less than $500. They are liars and crooks.

It's never truer than when buying a car - Caveat Emptor!…read more The Sales Reps were nice enough and not pushy, but forget about them honoring any special discounts like, TrueCar. They acknowledged it in passing and then never looked at the print out I had showing the final price (including taxes, tag, title, dealer markup) with the TrueCar discount. The final price they showed me was $160 more. To add insult to injury, the windshield had a significant crack at the bottom in the dark area where it was hard to see and when I pointed it out, they told me MD inspection doesn't require windshields to be "completely sealed"! My son worked for Safelite for several years and he told me that is crap! In the end, the car was $690 more than I had in a pre-approved check, so naturally I was able to get the car for the money I had. It was almost laughable, the way the manager took the check from my hand, before it was even endorsed, and disappeared! I should have gotten a better deal, but, "needs must" as they say. We needed a second car right away. BTW it's a 2021 Chrysler Voyager with 77K+ miles and seems in good condition. But, we just got it so I'll report back after the 30 day warranty expires. Fingers-crossed!

I spent most of the day texting with Devin about my interest in a new vehicle. We decided an hour…read morebefore they closed that we were going to buy. (We arrived at 3:30 and they close at 4) They said come in anyway. We had such an amazing experience. They had is in our new car and out the door in less than an hour. All our needs were met and we even had time to chat with the crew. It was a great experience and will be going back!

purchased a certified pre owned ram dodge pro master so that i can start my business. after 8 days,…read morecheck engine light came on. days after that, tried starting vehicl, battery dead, dashboard completely black. 2 weeks after that, power steering hose popped, fluid leaked out. van has been back at dealership for about 2 more weeks, waiting on approval from claims company to get repaired. meanwhile, i have lost m delivery contract to make money, they have no loaner for me to use while the van is not drivable, and they refuse to put me in another similar vehicle. they sold me a lemon when they should have checked everything as i requested after test driving it. horrible, horrible experience. the worst. Alex in Sales department sucks. Dominic in Service Center is incompetent.