5-star experience from start to finish! Amaya made the…read moreentire car-buying process easy and comfortable. She was friendly, not pushy at all, and gave us the space to explore, test drive multiple vehicles, and really figure out what worked best for our family. She was patient, welcoming, and even offered us water while we took our time. Once we decided on our car, everything moved quickly. I was even able to get a better rate through the dealership than my credit union. Jesus in finance was excellent--he explained everything clearly and made the signing process smooth and fast. From test drive to application, everything was efficient. We also met with Lovely, who went over additional services and warranty options that were a great fit for us. The entire process, including signing, took under an hour. If you're looking for a used vehicle, I highly recommend Waldorf Ford. Ask for Amaya and Jesus--you won't be disappointed!

Amazing how I can go in for an oil change and just pay a fair price for an oil change and not be…read morepresented a bill for $1K plus like Springfield Toyota. Quoted price was billed price and they were quick and professional. Their service pros are consistently fantastic. Thanks WT! Only reason for 4 stars is they were unable to see maintenance performed at other Toyota dealers, otherwise top notch.

Always found their mechanics to be honest and experienced. Have spoken with them and have the…read moreright attitude to only recommend repairs that are actually needed.

I went to get my car check out to see what was wrong with it. They told me I need a alignment. I…read moretook to another Honda dealership to get check out .They told me I need a fuel pump and showed me why. I call Waldorf Honda and told the Manger of service Mr.Quill I want my 190.00 back he told me he would look into and call me back. Guess what he never called. On top of that the service advisor Chris was the worst unfriendly and sarcastic. The worst service I have ever had at a dealership.

I recently purchased a vehicle from this dealership and love my car but had a frustrating…read moreexperience with the finance department. I was initially offered a 9% interest rate despite having strong credit. When I refused it, I was told the rate could be lowered by adding approximately $5,000 in warranty packages (he called this "buying" down the rate). This brought the rate down to 6.4% but significantly increased the overall cost of my loan. I initially signed and left, but after reconsidering two days later, I requested the warranties be removed since the added cost outweighed the interest savings. Communication was inconsistent throughout the process. Most dealerships submit signed deals the next business day, but mine was not submitted. I didn't receive any updates until I followed up multiple times, and only after I asked to cancel the warranties did I receive a response. I was told this was due to the finance manager being sick; however, I would expect there to be processes in place to ensure deals are still submitted in a timely manner. I was then asked to sign new paperwork with a new higher rate, because the original deal had not been submitted and I no longer wanted the warranties. While I ultimately finalized the purchase at a different rate without the add-ons, the experience felt unnecessarily complicated and lacked transparency. The contract clearly states that warranties are optional, can be canceled at any time, and are not supposed to impact the APR, yet the financing process was presented as though the lower rate depended on keeping them. That said, I do want to highlight that Dwayne, the salesperson, was great to work with, very helpful and straightforward throughout the process. Fernando, the sales director, was also professional and supportive. I would recommend future buyers carefully review all financing terms, be cautious about add-ons being used to justify lower rates, and consider securing financing in advance before visiting the dealership.

One of the most unprofessional janky Hyundai dealerships around here. I drive by this one and go to…read moreBowie. EVERY time I come here it's one more reason why I shouldn't come back. One time I got my car towed here for them to check my starter that went bad. They were charging me entirely too much to replace something I knew I could get some place else. I came back 2 days later and do you know they left my hood up and it was not closed all of the way. My windows were cracked and guess what??? It rained on those days they didn't properly close my car up. I came to pick it up and complained. Didn't get a call or email back until 5 days after. The manager that called said "What did you want done?" LOL! Like are you kidding me? CLEAN MY CAR! Lol! I will NOT be back!!!!!! THE WORST HYUNDAI DEALERSHIP IN THE AREA!!!!!! Next, let's talk about the attitudes. NASTY and very dismissive! I'm getting upset thinking about it all over again. Lol!

My overall experience wasn't exactly what I expected, but everything happens for a reason. The best…read morepart of my visit was working with Alisia. Alisia was amazing--very friendly, knowledgeable, and never pushy. She made the process comfortable and enjoyable, which is rare at a dealership. If you want a laid-back, honest salesperson who isn't overly talkative or pushy, ask for Alisia by name before speaking with anyone else. She's great!

It's now 926. I arrive for 8 AM appointment. They did not pull my vehicle in the bay until 9…read moreo'clock. The waiting area is a complete disaster. Cheers lined up back to back. There's no personal space and the showroom smells like a a clone store not a showroom totally disgusting, waiting area and showroom It's dirty dusty and the bathroom is unimaginable. Sophie has some place to go. Don't stay here and wait for your vehicle. Have a ride take your way and then come back later and get your vehicle.

Overall, my service was good, and they corrected a few issues. It was expensive, and it appears…read morethat some dealers and service companies in today's economy will utilize whatever means to get as much money as possible from you. I was upset because after leaving the parking lot, a part of my vehicle that should have been secured from the start fell apart, and if I hadn't done my research and spoken with management, it would have become a new repair job. As I previously stated, it came apart after less than a mile of leaving the parking lot The other concern is that the financing option should be more thoroughly stated up front. Yes, for certain people, it may be beneficial to avoid the excessive fees that these dealer services are imposing on their customers who want to use a credit card, and this is not just at this location.  Again, this may be a good thing for unforeseen car repairs expenses and if you have good credit, but customers should be aware that their debit card is required and that it will be deducted automatically from their checking account without their awareness once you are approved. Overall, your experience may vary, but that was my experience, and lots of things can be improved. This feedback is not because I am angry, at anyone there, but maybe to improve some areas, and put the customer back in focus. I only took one star off based on the overall experience.

My salesperson, Amer, was not "selling" me on the vehicle I came to see. I came to test drive it…read more He knew very little about the car without pressing buttons to show me. I had to ask questions. When getting into the vehicle the dashboard said "low fuel" he said: "yeah we should be fine". I pulled out of the dealership, made a u-turn as soon as possible to head south towards the mall. At the light of Leonardtown and Berry Rd on Route 5 (intersection) the car runs out of gas. I was in the middle lane. I was honked at, traffic was stopped, people going around me. It was a traumatic experience and he just called the dealership saying: "yeah I think we ran out of gas" his tone was almost as it was funny. He was extremely nonchalant about the situation saying "we'll both have stories to tell later ". I was uncomfortable. It took someone 20 minutes to bring gas to put in the tank. Amer tried justifying the incident by saying that he got the car with the most fuel in it, when they deliver the new cars they don't have gas in it. We were so close to the dealership I contemplated getting out and walking across the busy highway back to my vehicle. After his coworker put 38 miles worth of gas in the vehicle, I did my test drive quickly but on the way back the low fuel notification popped back on and I needed to get back to the dealership immediately because I was not willing to repeat the traumatic experience. Upon returning to the dealership, NO ONE, NOT ONE person came to apologize about running out of gas in the middle of the highway, NO ONE attempted to even gain my business since I was in the market for a new vehicle. My father ended up calling Amer because he gave me his business card, and he (Amer) joked about the experience while my dad explained that I was put at risk. My advice: if you want to buy a new car from this dealership, don't. Or bring your own gas. I took my business elsewhere.

I had a really solid experience with CarVault. From the moment I walked in, the team was…read morestraightforward and respectful--no pressure, no games. They actually took the time to answer my questions and made sure I understood everything instead of rushing me into a decision. What stood out most was how smooth the whole process felt. The car was exactly as described, clean, and in great condition. Pricing was fair too, which is rare these days. You can tell they care about their reputation and not just making a quick sale. Overall, I'd definitely recommend CarVault if you're looking for a reliable dealership that treats you right. I'd come back again without hesitation.

Please don't make the mistake I made. If you decide to buy from here please be mindful they do not…read morehave a RETURN policy, these vehicles do not receive multipoint inspections, customer service can be subpar, they cannot offer you any car care afterwards. I WISH I could get my money back that I saved a year for. (1st car bought cash) They could fix it and resale it. I bought an 2018 Audi S5 Cabriolet from this dealership oct 12. I had the vehicle in my possession for 18 days , on the 19th day which was my Audi appointment to have it checked out. On the way to Annapolis Audi it went in to engine failure due to turbo failure, cylinder misfire. I had to have the vehicle towed to Audi. (Oct 30) After learning the official diagnosis on Nov 2nd. I reach out to Nemo Nov 4th(he does not work Mondays) This is where the nightmare continues He reaches out Nov 5th to tell me to send him the cost sheet from Audi I also asked him if they were able to pick it up. I did not get an another text until Nov6th after I repeatedly text him and told him the car cannot continue to just sit at Audi ..As i need direction. "He told me he was waiting for answers from the shop as they were sourcing parts & They can't get it " Nov 6th he told me the price. I asked him if they were going to cover anything he said yes they could (which I do appreciate ) Nov 13th i had it to towed which cost me ($190 dollars to have it towed ) i was out of town. I texted him to let him know it was headed to the shop. I got a response after i texted him again on the 14th "saying yes we are waiting for payment but we don't take card transactions no more" i let him know i was till out of town and how unprofessional this experience was and how they can at least move forward till i get back in town." Text him again on Nov 15th to get an update "we're going to have our mechanics look at it." No date no time was given ! I repeatedly asked "he said next week" Nov 19th comes I text him "Has the mechanic been there? I need an update?" He said he scheduled for tomorrow. Nov 20th after I texted him "he's doing a deeper dive to make sure nothings wrong." Confused and frustrated I asked will it be repaired by Christmas . He said "It's should be repaired by Christmas for sure just want to fix it 100% and repairs takes time". Tuesday Dec 3rd I have not received a email, text, phone call, pigeon letter NOTHING. I called twice per usual no response I texted still no response. I called the dealership ask to speak to a manager they said one was not present they will call me back . I called back later as i received no call " was placed on hold and was told to call back tomorrow" Dec 5th Thursday I called back was told "call back tomorrow as the mechanic will be here, he is still checking the vehicle out." I asked to speak to Manager he told me " he's going to tell you the same thing, we're not mechanics and we don't know how long it takes to diagnose a vehicle and we're not taking Audis word." At this point the car has probably not been worked on, no parts ordered, hasn't received a diagnosis when the car placed in their possession since Nov13th I don't have a problem with them not taking Audis word/paperwork. I do have a problem with the lack of communication, not answering the phone, having to respond by text, lack of effort and piss poor service. At the very least the vehicle should have a diagnosis and parts should have been ordered. I will more than likely have to have it towed back to Audi so it can be fixed. I have bought cars all over and usually buy every year as I do Turo as well ! I have never experienced anything like this and I will not buy anything from them again. I will take this as a learning experience and move forward. I will make a TikTok about this as well ! -St. Magnolia Estates

This dealership has given me trouble with honoring warranties the customer service was not great…read morethey were very rude struggling to Honoring my warranty should not be an issue but they made it one

Service staff is polite, professional and friendly. Thats where the positive ends. When you book an…read moreappt for service and explain you will be waiting, and not dropping off, they should schedule to see your car in that time frame. I wait almost 5 hours and was told my car has not been seen yet and it would be 1-3 hours. The entire purpose of an appointment is to have your car seen in a certain time frame. Not an 8-12 hour time frame for a 1.5 hour job.

BEWARE!!! Do not take your car there for service. They are dishonest and will lie about services…read morerequired and inflate issues, and costs. Tried to charge me $3100. Took to another mechanic and the issue was less than $500. They are liars and crooks.

It's never truer than when buying a car - Caveat Emptor!…read more The Sales Reps were nice enough and not pushy, but forget about them honoring any special discounts like, TrueCar. They acknowledged it in passing and then never looked at the print out I had showing the final price (including taxes, tag, title, dealer markup) with the TrueCar discount. The final price they showed me was $160 more. To add insult to injury, the windshield had a significant crack at the bottom in the dark area where it was hard to see and when I pointed it out, they told me MD inspection doesn't require windshields to be "completely sealed"! My son worked for Safelite for several years and he told me that is crap! In the end, the car was $690 more than I had in a pre-approved check, so naturally I was able to get the car for the money I had. It was almost laughable, the way the manager took the check from my hand, before it was even endorsed, and disappeared! I should have gotten a better deal, but, "needs must" as they say. We needed a second car right away. BTW it's a 2021 Chrysler Voyager with 77K+ miles and seems in good condition. But, we just got it so I'll report back after the 30 day warranty expires. Fingers-crossed!

Although the jeep location I've been going to for some time has closed the merger with this…read morelocation is welcomed . The staff was friendly and welcoming and super helpful. Over all I had a wonderful experience.

AWFUL--the worse of the worse. Will NEVER come here for service again. CP Pittman Jr., provided…read moreone of the worse customer services experiences I've ever encountered with a dealership. He needs to be FIRED immediately. Waited there more than 4 hours for nothing. Another customer (white female), who was there waiting for her vehicle overheard my exchange with him, and followed me to my vehicle to tell me that she witnessed how rude he was to me, and she called him an a$$hole. I told her that I'll never bring my vehicle there for service again. She told me that he spoke with her in the same manner, and that she will never come there again either. She also suggested that I call and speak with Dawn, Service Manager, regarding Mr. Pittman's very poor, rude customer service. She (other customer) indicated that she would be calling Dawn also to voice a complaint. I'd rate my experience a ZERO if I could. Anyone thinking of having there vehicle serviced at this place, DON'T!

There are two types of guys that I generally don't want to interact with the first are mechanics…read moreand the second or contractors. That is because I haven't had a great experience with either of them. After having a very terrible experience at JJ's Auto service which is right next door and please see my review for that. I had an excellent experience at Boswell's which is where I got everything fixed for a fraction of the price. Bill and Tom, the latter of whom is the owner we're super friendly and nice. Tom's wife answers the phone and is polite and courteous. I wanted the job done quickly and efficiently so that I could get my car back on the road otherwise I wouldn't be able to move forward with the rest of my work in business meetings they were very understanding of that and made sure that they did everything to accomplish it and exceeded my expectations I have absolutely nothing horrible to say about them because they're such wonderful folks and apparently they've been in business for a very long time and they know what they do and they're good at it. If you ever find yourself stuck in the area and need car repairs I would have no hesitation to recommend them to anyone

Boswell's Auto Service was efficient and informative. I needed a major repair and got my car back…read morewithin 3 days! I just moved to this area and so happy I found them.