An update to my past review: These guys are top notch! My car had an electrical issue that seemed…read morealmost insurmountable, the capable pros at Preferred dug in and rooted out the cause. Great service, quality workmanship and a good value for the money spent. Honest, competent, professional, reliable and just all around nice guys.

Brought my 2013 Lexus GS 350 in for a coolant leak and paid about $180 in diagnostic fees. They…read moretold me I needed a full radiator, thermostat, and hoses replaced -- quoted around $1,800. Their own paperwork admitted the cooling system only lost 1 psi in 15 minutes and that they couldn't actually find a leak. I got a second opinion at a dealership. The real problem was just the radiator cap -- the worn cap couldn't hold pressure, so the coolant was boiling over and escaping. About $100 to replace, and the car has run perfectly ever since. The cap was even listed on their own quote (a $26 part), but instead of trying the cheap fix first, they pushed a $1,500 radiator job. Either they couldn't diagnose a basic cooling issue or they were counting on me not getting a second opinion. Get your quote checked elsewhere before paying these guys.

I had a water pump fail, so I went to the GMC Dealership in Gilroy. They would not give me an…read moreappointment because they are booked. Not a good sign for having a GMC vehicle. I discovered down the street from them, Gilroy Automotive Repair. I went in the next morning as they opened. Jeremy and his son were very professional and friendly. They took the vehicle in and completed it by the following morning. They did a great job and charged quite a bit less than the original estimate, which was fair to begin with. I will definitely go there again. What a difference from the dealerships.

I recently purchased a classic car in Gilroy and was unfamiliar with the area. Following the good…read morereviews, I had Gilroy Automotive do the pre-sale inspection and they were incredibly helpful and patient to me in the process. They were easy to talk to and explained the rationale for why some things were more immediate versus others and the inspection itself was easy and thorough, as is the online system to review estimates and approve/decline work. I live a bit out in Monterey, but have three cars and had been looking for a good, honest, and reasonably priced mechanic. I plan to use them as my regular moving forward.

Great customer service and great work on my vehicles. I would highly recommend this place to our…read morelocal community.

Happy with their service and pricing for my Audi servicing . Scheduling was easy too . I plan to…read morecontinue using their help in future

-It's called B&N Auto now…read more Bob is really the greatest mechanic I've ever met. They are always super busy, but they make sure to get what needs to be done, done. He's worked on my car, and my moms. Seriously he's the only person we go to now. My car was making a weird noise and he found what was causing it & fixed it within 24hours. Life saver!

It is called B & N now. Bob is honest, and hardworking. What more do you want?read more

I've been a customer for almost 20 years since this shop was called Truman in Morgan Hill. They've…read moremoved to Gilroy, and I've followed them there. Don and Tuan are very honest, knowledgeable and have super reasonable prices and wait times. I have referred many people to them, and no one has been disappointed. I recently took my brand new Mercedes to them for an oil change because the dealer wanted to charge $350 for a basic oil change. Don charged less than half of that! I trust them with all my cars. They are a very small two man shop but they get things done quickly without compromising quality. I don't know what I'd do if they decide to retire and close up shop! Let me add...Cintas trusts them with their entire fleet of trucks! Every time I come in, there are Cintas trucks getting serviced.

I love fletcherjones Fremont, but it was hard to do multiple trips to the dealer…read more Found Don, he is honest, reliable and affordable. Always gives me fair quote and gets the job done with the same "Dealer Quality" and Genuine Mercedes parts. Don takes care of all my vehicles now.

Larry does a great job and is fair and honest. Repair pricing is on par with most shops. They also…read moremeet or exceed time commitments.

I looked around a long time before finally finding a mechanic who is honest, knowledgeable enough…read moreto work on my eclectic collection of cars! I have referred many friends to this shop and they have all thanked for it later!

I want to say thank you!! Thank you thank you!!…read more My 18 year old was driving down the highway and his hood was starting lift up and he called me in a panic asking for help. I looked at where he was and saw that he was driving by Gilroy so told him to pull off the highway and stop here. They were apparently so kind. Told him one of the latches for the hood had got jammed and in a few minutes, fixed it and had him on his way. He tried to pay and they told him not to worry about it. Thank you for being good kind people.

Been taking all our cars to Gilroy Car Care for many years. Matt the shop manager is honest and…read moreprofessional. It is always a pleasure taking our cars there knowing they will be fixed correctly the first time.

Paul & Miguel are very courteous and professional. I took my car in for some preventative…read moremaintenance and was very happy with the outcome. They were one of two shops that I called for estimates/quotes and they won by a landslide. Will definitely be a repeat customer. Thank you!

Always a great experience here. Paul, Miguel and Chris are top notch guys and they're very honest…read moreand professional. Hard to find a quality shop that you can trust. Would recommend this business to anyone.

My family's been going to Rom's Service for a while now, and honestly, they're the best in town!…read moreThey always go above and beyond -- their work is reliable, fast, and way better than other places we've tried. The girl in the front is super nice and understanding, and their prices are very fair. If you ever need anything done on your car, this is the place to go -- true life savers

I'm not sure how the quality of work is from this place but it definitely lacks communication…read moreskills. I set up 2 appointments and they flaked on both appointments. 1 because a mechanic called in and two because the front desk lady called in. no txt or call to reschedule just had me show up and wait outside for a bit before realizing no ones coming. when I called back after havi a appointment from Monday she says I'm not able to come in till Thursday because it's first come first serve... the SAME lady.

I can't say enough good things about Meineke in Gilroy. I bring both my Toyota Tacoma and 4Runner…read morehere regularly for routine maintenance, and they've always done a great job. Oil changes, tire rotations, inspections, pretty much everything I've needed has been handled smoothly and professionally. What really stands out to me is how accurate they are with timing. When they tell you when the car will be ready, they actually stick to it. A lot of times it's even done earlier. That's huge for me because I hate going somewhere that says the car will be ready at noon and then it's suddenly 3 p.m. and you're still waiting. That's never been an issue here. The staff is friendly, efficient, and clearly takes pride in their work. It's hard to find an auto shop you can trust, but this Meineke has earned my business. If you're in the Gilroy area and need reliable service, I'd definitely recommend them.

Do yourself a favor don't go there because they may keep it there mine stayed two weeks because…read moreaccording to them they didn't hire enough mechanics to work on cars ! Then they should accept the cars if you can't work on them I would've gone someplace else Like WHAT THE HELL ???so it sits there?? . I had to buy a whole other car to get to work in San Jose they couldn't get it started or push it or tow it out of that shop I drove it in there just find paying for a regular fluid maintenance oil changes ...that should take no more then an hour !!!!!!!!!! Terrible experience. I wish I can give them zero stars then they say it was something to do with the electrical but it took them only 10 minutes to start it up again after making a phone call to a specialist telling (Jacob ) what to do to start it up I was so mad as HELL I couldn't even tow it out... now I'm trying to sell my other car that I didn't need what a nightmare