The best customer service I've ever received at a dealership service center. I went to the service…read moredepartment for routine maintenance and a problem with my fuel door. I purchased a small part for my fuel door on site. The service tech, Juan, repaired it himself. It was an easy fix and he wanted to save me money for the cost of labor. The parts shop was set up like a gift shop. I thought that was cute. There were many comfortable places to sit in the waiting area. There was a coffee shop and a children's play area for families. Overall, the customer service was phenomenal and I plan to return for future car maintenance.

We were in the market for a car, and after visiting many dealers of many brands . . . we came…read moreacross Nate. His level of customer service is 5 stars. He found exactly the car that my husband wanted. It took us a couple of months to be delivered to Cedar Park, but that car did not sit in the parking lot with the TX heat. 2026 Hybrid Camry, top of the line, White exterior, White interior with leather and ac/heater seats. Beautiful car!!! Nate delivered the kind of service, with passion that we are lacking so much every where we go. Management was great as well, fixing a couple of problems with sales people. Thinking about a second car? I will go back to him

I have taken my various vehicles to True Auto Sales for years. David and Paul (now retired) have…read morealways provided excellent service. They are my go to for mechanic service on my daughter's vehicle that she uses to travel to College Station. I have them do a full service and total vehicle inspection each August to ensure my daughter's safety. I have compared their prices to those quoted by the dealerships. With True Auto I save 30% on average. I truly trust David and his crew.

Bought a car from this place. They financed it, did a good job convincing me they were honest…read more I finally pay off the car and ask for my extra key (which they said they were holding until I finished paying them) and the deed. New key! The old one had been drained of battery. When I got the key with the deed, it crumbled in my hand as I tried to turn on the car. When I asked for a replacement they said I could buy one. When I asked if they were going to pay for it there answer was, "We usually do not even have keys its a freebie but nice try " Not acceptable.

Do go to them they are rude and said Fred loyal isn't a car insurance. When I had full coverage…read more They will rip you off

This place is great! Everyone who works here is friendly and helpful. I have horrible credit and…read morekike helped me get the car I wanted, and im almost done paying it off! Would definitely recommend to people that want great service and that have bad credit. Thanks guys!!!!

So looking for a car for my daughter , seen this car online , asked the guy that answered the phone…read morecan you make payment , he was like 2500 down and 300 a month. Mine you the car is only 6999 . Didn't ask how my credit was . Which my credit is good . Need to get my daughter a car without breaking the bank . As I work at a dealership, if I was going to pay 300 a month , I would buy a new car . It's all about Customer Service . Looks like I will not be getting a car from this place .

Being a witness to how they treat their customers once the car rolls off the lot and starts having…read moreMAJOR mechanical issues I can only advise everyone to stay far, far away from this place! Lack of communication from management is just the tip of the iceberg of this shady establishment. Save your time and money and go elsewhere when looking for a quality used vehicle.

I was having some issues with my beautiful classic Maserati Quattroporte . Luxury auto Works in…read moreCedar Park is the only place I take my beautiful car. I don't even take it to Maserati, luxury auto Works is the best of the best. They never lie to me. As a woman, mechanics trying to take advantage is not uncommon but it's something I never worry about here. These gentleman always tell me the truth and they do what's in my best interest. I trust them and I will be bringing my automobiles here forever! Oh, and their prices are reasonable too. Thanks guys. You're the best!

I don't like getting car repairs, but I like honest customer service and timely feedback, which is…read morewhat you find here. My wallet and soul always hurts when it comes to anything related to car work. The team here can get you in pretty quickly. Like the same week. They send you a video of any repairs necessary for your car, which is really helpful instead of trying to write it all down. And better than dealerships that give you a list of codes. What am I supposed to do with code 312, 51G, and 10J? Can I still drive? Do I need to refinance my home for this. You'll have a clear answer from this shop.

I'm new to the area and found La Casita Used Cars on Yelp. I must say that I was very pleased with…read morehow very nice and courteous everyone was, especially Marty. She was awesome!! Very professional and provided great customer service! Wasn't really expecting such great service from a used car dealership, but she was great!! Highly recommend to anyone in the market.

Very nice honest guys. Which is rare in used car dealerships! Our son has bought two cars from…read morethem. Financed the second and it was easy and straight forward. Highly recommend them.

I don't like car shopping, especially when I am shopping by myself. Greg Powell went absolutely out…read moreof his way to make me feel comfortable, and was so knowledgeable about the Hyundai SUVs. I learned a lot, and I felt the dealership had fair pricing. I did end up buying a vehicle in a different color that I preferred from another dealership, but only because they were forced to beat Greg's price! Seriously! Greg has a long history as a successful salesman and is the man to work with at the Hyundai of Leander. I really wish I could've bought a car from him because his attitude and professionalism was the best! I really liked the dealership too. Very laid-back and none of that high-pressure sales haggling!

I had my oil changed here last week. It cost me $127.00. They didnt wash my car because it is white…read morethey claim that if it is washed the paint will come off. They didnt even reset my maintenance indicator i had to do it. I will say it only took about 20-30 minutes. So 5hat was nice. Oh and they use to keep the snacks out for customers now you have to ask for them. They only keep the coffee out you even have to ask for bottled water.

I recieved service in their service department this week. Zane was super helpful and really made…read morethe experience positive which speaks well of the dealership. I've bought three cars from Round Rock Nissan and have not been happy. However, I am disappointed with something that happened in the service of my vehicles. I brought in two Nissan Rogues one a 2021 with 65,000 miles and one a 2022 with 30,000. They serviced the older first. I received input of things that needed to be done including the brake fluid changed because it was dark in color. Given the color I went ahead and changed it. However, I was surprised and dismayed when the exact same thing was said of my newer vehicle. I feel like I was scammed and this is just something your techs say of the cars. While possible, it is highly unlikely that both had this given the mileage. This makes me distrust their service department and feel taken advantage of. That's a shame as I live near them. There should not be a common statement such as this on cars. I might have shifted my service to them all but with this I am questioning it. So be careful if using them for service.

I don't normally leave a review like this while a repair is still ongoing, but the dealership's…read moreresponse has been bad enough that I think prospective customers should know about it. Our 2024 Nissan Rogue suffered a catastrophic engine failure at approximately 35,000 miles. Group 1 Nissan Cedar Park has had it since August 10 and determined that the complete long block needs to be replaced under warranty. It's now August 26. The engine is backordered with no ETA, and this is our household's only vehicle. I asked the dealership for help with transportation. I was told there are 12 customers waiting for loaners and that other customers are currently waiting for the same replacement engine I am. The alternative offered was for me to pay for an open-ended rental myself and then file a claim with Nissan afterward, with no guarantee I'd actually be reimbursed. So I escalated the issue to the General Manager. What happened next honestly floored me: a sales manager called and asked if I wanted to trade the Rogue in and buy another vehicle. I explained that after spending roughly $45,000 on a two-year-old Nissan that needs an entire engine at 35,000 miles, I no longer trusted Nissan enough to buy another one. He kept selling. I was told the 2026 models don't have the same engine problem. Think about that for a moment. I'm trying to figure out how my family is going to have transportation while our two-year-old Nissan sits at their dealership indefinitely waiting for an engine, and the response to my escalation is an attempt to sell me another Nissan. I'm not a sales lead. I'm the customer you already have. I understand that the dealership didn't manufacture the engine, and I understand that they can't magically make a backordered engine appear. What they can control is how they take care of a customer when something like this happens. So far, they haven't. I'll update this review when this is resolved, for better or worse.

I've been a customer of Greg Chapman Motors for two years now. I decided it was time to purchase…read moreanother vehicle and the process to do so was quick & painless! I even got a better interest rate than the last time, all things considered. Angel was my rep again and when I went to test drive the vehicle I was going to purchase, I asked him if I could take it to a mechanic to get it inspected. He didn't hesitate to approve this, which shows how ethical they are as a dealership! The day after the purchase, however, the check engine light came on. I took it to the repair shop first to get the code pulled and then called and talked to Steve at Greg Chapman. He told me to bring it in and they were able to fix the two issues that pulled up right away. Not only this, but they noticed the navigation system was wired in a way that would drain my battery, so they re-wired it to prevent that from happening again. All in all, I had a great experience with the first vehicle and I had a great experience with this one! I'm grateful for their in-house financing more than anything. Highly recommend.

I looked at a few other lots for a reliable used vehicle. It wasn't until I got to Greg Chapman's…read morethat I found just what I needed. I was greeted by Steve Albarado as I was viewing a nice-looking truck. He was very cordial and courteous. I test drove the truck, and then It was Steve's no pressure approach that sold me. Thank you, Steve, for fixing me up.