Dealers are renowned for sleaziness, but my experience selling my old car to them was exceptional. I sought bids online to save the hassle of going to lots of different dealerships, providing lots of pics and a full disclosure of all problems. Most dealers wouldn't bid sight unseen, they insisted on seeing it. About 4 dealers were willing to give me a price. Subaru of Georgetown's was the best (and slightly above Edmunds FMV). When I took my car in, the salesperson (Darren) took less than 20 minutes to check it out to make sure it matched the pics and description, and then paid the agreed-upon price, without trying to offer less. He also paid for an Uber to take me back home. If there's a way this could have gone better, I can't think of it. read more

I'm am highly disappointed in the service repairs done here. My car has been in their care twice and today I didn't even have it a hour and it completely shut off in traffic and rolled backwards almost striking another vehicle and could have caused a wreck with my children in the car. This was the initial reason I brought my car in to begin with. Over $3k in repairs only to have the same issue and to call for help and they act like they could care less. I will never use this location again!! Save your money and your time. My initial reason for bringing my car to this dealership was because it turned off in the middle of traffic. Today they're saying I brought it due to brake noise. These people are incompetent and don't even take correct notes or documentation. I have never experienced this level of absolute poor customer service. For a special technician to be called in to send me a video stating the terminal cable and sensor connected to my battery are the source of the issue and no one caught that but found apparently over $3k work that needed to be done is absurd. If a vehicle loses power sporadically why would that not be the first thing checked...battery, cables, terminal posts, sensors, electrical...NOPE they gave me a clean bill of health minus a transmission gasket and filter plus a tuneup. Complete JOKE!! read more

See all

As a woman buying a car on my own, transparency, honesty, and good customer service were very important to me, and I had a really positive experience at Georgetown Subaru. Alberto was attentive throughout my decision-making process and always got back to me when I had questions. He was patient while I test drove a couple of cars, took the time to walk me through the features, and never made me feel pressured. What stood out most was that he went above and beyond even after the sale. Since I did not have anyone to drive me back to the dealership, he helped make sure I could return the next day to pick up my car. That meant a lot to me. Ty, the sales manager, was also great to work with. He really listened during the pricing conversation and understood where I was coming from. I was open about the fact that I was going through this process by myself and wanted a fair price, and I appreciated that he took the time to hear me out. He made the experience feel personal, and I did not feel like just another customer. I was one of the last people to leave that night, and even though it was late, I still felt cared for and valued. Overall, I definitely recommend Georgetown Subaru if you are looking for a respectful, transparent, and supportive car-buying experience. read more

After a horrible first experience- Subaru of Georgetown finally made things right. It took some push ack on our part but the car is finally fixed and inspected. read more

No one ever enjoys taking their car to a mechanic, but it's a different experience at Suburu and the barista makes the best caramel macchiato!!!! read more

Your facts are not correct. 1 I was never told the kick sensor had to be removed. In fact, the salesman himself never knew a part would be taken out. 2. Although you stated you would put a bumper back on, I would be out over $ 800.00 in labor. Plus the labor to put new bumper on and reinstall the sensors. 3. I reached out several times to get this issued handled and you ignored all attempts. You just hoped that I would quietly go away, that won't happen. read more

Damian Alarcon at Subaru of Georgetown is hands down the greatest employee I've ever encountered in a car dealership or service center. From the moment I walked in, he took personal ownership of my experience ensuring that everything was handled seamlessly. Not only did Damian manage my car service e with the utmost care, but he took the time to personally assist me in selecting and securing 4 new tires for my car with zero hassle. What really sets Damian apart is his genuine dedication to his customers. He made me feel like my cars needs were his top priority, and he went above and beyond to make sure I was completely satisfied with every aspect of the service. His knowledge, professionalism, and his customer first attitude are unmatched and he truly made the entire process feel easy and stress frees Damian is the kind of employee every business dreams of having, and Subaru of Georgetown is incredibly lucky to have him on their team. I can't thank him enough for his outstanding service and care. I'll be returning to Subaru of Georgetown anytime I need anything and it's all thanks to Damian!! read more

STAY AWAY FROM SUBARU GT!!!!! they are under new ownership as of last year. I brought my Subaru ascent in for a break and rotor warranty. I was told the rotors and brake pads were replaced. Five days later my car was squeaking so I brought it back and they are stating in a five day Period my rotors are bad. The manager jacob refused to make it right, double check their work, or even find a reasonable solution. just said i'm basically SOL. They collected their $5000 from Subaru Corporate for the work and now I am left with a car that cannot be driven and now I have to pay out-of-pocket to get my rotors replaced. I have owned four subarus and never had a problem with a dealership until now. read more

Hands down, the service department is awesome here. Had a problem care and they took the time to troubleshoot and fix what they could on it. It was a one off rare issue but I was extremely impressed by the professionalism and detail oriented work the techs did. Service advisor wise, Lauren is amazing! I could not ask for a better tech. She was kind, kept in communication, and was completely understanding of frustrations and dedicated to solving the issues with my car. I will definitely be working with her for the life of my Subaru. Subaru of Georgetown will def be keeping my business for my STi. Parts dept is good too but they need a bell to ring at the front desk. Also, the barista there is awesome! read more

I purchased a used 2021 Subaru WRX STI in April 2025 with approximately 44,000 miles. I personally put only about 4,000 miles on the vehicle when the engine catastrophically failed. The car was never tuned or modified. Because the vehicle was still within Subaru's powertrain warranty, I expected the repair to be fully covered. However, Subaru of America and the dealership refused to honor the warranty, claiming the previous owner drove the car too hard -- despite no modifications and no proof of misuse. I was forced to pay 50% of the engine replacement, which I strongly believe is unfair and against the spirit of the warranty. After over a month of waiting, I was told the vehicle was repaired and ready for pickup. Immediately upon leaving the dealership and entering the highway, the turbo failed. This clearly indicates the vehicle was not properly tested before being returned to me, and the turbo was never inspected for damage caused by the original engine failure. Although my service advisor told me the Turbo is in excellent condition and will not fail. I was forced to drive the vehicle back with a blown turbo, potentially risking further damage -- and once again, Subaru of America and the dealership refused full warranty coverage, forcing me to pay another 50%out of pocket. At this point, I have paid thousands for failures that were not caused by me, shortly after purchasing the vehicle, while receiving little accountability from Subaru of America or the dealership. This experience has severely damaged my trust in Subaru's warranty process and dealership service standards. read more

Firstly, I would like to shoutout Lindsay (not sure about spelling) from the parts and services area. She was extremely empathetic, kind and friendly to me during this experience. I have rarely had less than satisfactory experiences with Subaru. I get all my work done with them on my 2018 Crosstrek. Today, I went in for an oil change and annual inspection, and I was so excited because I had received a $69.95 oil change coupon in the mail from Subaru of Georgetown a couple months prior and stashed it away knowing I needed an oil change at the start of October! Well, upon showing the coupon to my advisor guy (Conor Logan), I was told the coupon wasn't valid because "they've never sent out a coupon that good" and "the best we can do is maybe $10 off". And then asked if it was a coupon from a different location... no, I've owned a Subaru all my life and am aware they only take coupons from the exact location. So, I was like, whatever I need an oil change regardless. Well, I went over to the parts/services area and was talking to Lindsay about it and she was very involved in trying to get this solved and was asking when I received the coupon in the mail. Upon informing her, she told me that ownership changed suddenly right after that, and they didn't keep records of any coupons sent out prior. She kindly offered to go talk to the manager/advisor about it and was gone for 5-10 minutes before telling me they refused to budge and wouldn't acknowledge coupons prior to the ownership change, despite the coupon being valid until December. She got the coupon back for me, as I informed her I would be contacting Subaru, and was also frustrated on my behalf, as she has worked there since before the ownership change and also didn't understand why they wouldn't honor the coupon. She also asked if I happened to have the full mail flyer stating that it was from Georgetown Subaru, but unfortunately I don't because (1) I've never had issues with Subaru questioning coupons THEY send out, and (2) I moved within the last 2 months and didn't want to carry the full sized mail flyer with multiple other coupons on it when I only needed the oil change one and could easily put it in my wallet where it wouldn't be lost during the move. Anyways, all this to say... I still love Subaru and Lindsay is awesome, but: Conor needs to work on his customer service and the manager should probably honor coupons that are still valid ‍ Fair warning to anyone else that received these coupons. I believe the other one attached was 10% off services. So, expect the manager not to honor either of those. read more

Subaru Of Georgetown - Coupon cutout from mail flyer. - Car Dealers Near Me - Georgetown, Texas

I have never had an issue with this dealership. The customer service is exceptional. Today I came for an oil change for my 2021 Subaru Forrester and left with a beautiful 2024 Subaru Crosstrek. This was accomplished in less than 3 hours. Paul, the service manager, will always be my all time favorite. He is a hoot. He hooked me up with Ethan Salinas who did an outstanding job arranging the deal I wanted. He was amazing!!!! Kris, the finance manager treated me like a queen! I have been coming here for over 3 years and will never ever go anywhere else. As mentioned before every person there has exceptional customer service and I have never met an unfriendly individual. If I could give 10 stars I would. Hats off to all!!! read more

Service is good and staff is friendly. My major problem with the dealership is spare parts inventory. Most of the critical stuff is out of stock. Like transmission fluid one time, electrical components, recall components, one time the axle stabilizer components. Other than regular maintenance nothing else is good. Staff is not bothered to re stock. I am going to try other service centers for a year in Austin. This one is closer to my home, however it's not worth if i have to come back multiple times. read more

STAY AWAY FROM THIS DEALER. We purchased a 2020 crosstrek in 2022 from Georgetown Subaru. A few weeks ago the paint on the roof began chipping, then suddenly delaminated and completely rusted. I went in to see if they could do anything for us, and I've never been so mistreated. The salesman looked at me like I was an annoyance when I walked in, proceeded with an insulting line of questioning trying to pin the fault on me and interrupting me at every turn, then finally told me they "don't handle body complaints here, call corporate." Knowing I wouldn't get any help from this person, I left and am pursuing other avenues. They didn't even come out to look at the car, just looked out the window across the parking lot. No "sorry this happened," or "I wish there was something we could do to help." He basically told me to get lost. read more

Checked in at 11:05am for an 11:20a appointment. My first scheduled service (6k miles), mostly an oil change. Was told it'd be an hour and a half, which seemed excessive, but thought maybe service manager was erring on the side of caution. Nope. Almost two hoursater I'm still waiting. Not sure what the point of scheduling an appointment is if the car sits, untouched, for more than an hour. Fortunately Subaru loves to solicit feedback via phone and email, so I'll get the opportunity to ask them about this weapons grade incompetence. Won't be back and will likely start looking to trade this car for one from another manufacturer. read more

This had to be the best car buying experience ever. Some key things about this transaction is I was shopping for a specific car for my son's 21st birthday. I wanted a Nissan Versa Note. I used caredge.com search engine service and found two in my area. I live in south Austin and scheduled a visit for the following day. When I got there I met Ihab (some call him Stephan) who was a very kind, candid and patient demeanor. I got lucky because this is obviously a Subaru dealership and turns out the Nissan didn't have any pics online because it was a fresh trade in. I absolutely loved the car and they entertained some negotiation. I was extremely happy with my OTD price. Then I met Esteban, the finance manager and he had the same low key vibe. Very chill, kind, candid. Never once did I feel pressure on anything. I ended up getting their bumper to bumper because even though I was pre approved from UFCU, Subaru had a better warranty! Do your research folks. I actually really loved their packages and pricing but it didn't all make sense for the older (2016) vehicle I was getting for my kid. I got my gap from UFCU. Go here! Subaru is an amazing brand of reliable cars that are made to last and top of the line for safety. I can't recommend this place enough because car buying can be a lot of things but pleasant isn't usually one of them but this was amazing! read more

See all

Just bought my 2nd Subaru from Ethan at Georgetown Subaru. Just like last time he did a great job showing us the different options on the Outbacks this time. Danny in finance also did a great job going over the paperwork during the purchase. DF read more

Brian was so great and made getting our WRX so painless. Couldn't have asked for a better experience and plan to return when our lease is up! read more

We have purchased two cars through Subaru of Georgetown because we thought they stood behind their word APPARENTLY NOT. We will not buy another for any of our children. Absolutely SHOCKING service by George. We have maintained oil changes twice through them but because we were off on a few months they refuse to honor our warranty for power train which will cost us THOUSANDS of dollars. I will say George was also super rude to the other service tech Lauren, I almost said something to him in shop but didn't want to risk him refusing service. Turns out it didn't matter anyways. DO NOT GIVE THEM YOUR BUSINESS. read more

2 1/2 hours for a routine oil inspection and tire rotation when you had an appointment is ridiculous. The service advisor was very apologetic. That's the only reason they're not getting 1 star. read more

Make sure you get Jeff to give you an orientation on your new car! He's the bomb! Thank you Subaru!

everyone welcomed me in a wonderful way. Deanna did a great job giving me information about what would be done and then what was done and Terry walked me out. What a delightful bunch of human beings truthfully so much better than Austin Subaru ya oughta go here instead thank you Georgetown. read more

Lauren is the ultimate professional and extremely knowledgeable. We are so grateful to her for guiding us through the car buying experience. We just purchased our third Subaru and could not be happier. The Ascent exceeds our expectations in every way. Many thanks to Lauren for her professional and knowledgeable guidance and for making our car buying experience such an enjoyable and pleasant one. We really appreciate having her as our sales representative! read more

Updating my review. Reached out to the dealership through their "sell my car" form on the website. Received a generic response from an employee asking me about my trade. I replied back and mentioned I wasn't looking for a new car, as we're moving out of the country. Never heard back. Tried again and filled out their contact form, and again mentioned selling my car. Never heard back at all. I'll take my business to another dealership in the area, which responded within an hour of me submitting my request. read more

My significant other brought his vehicle in to sell it to them, ended by him signing over the vehicle and they said they would give him a check in a few days. They were good on their word which is RARE these days. Highly recommend talking to either Vivian, Jerry or Reuben to get fair, fast and honest deal. Highly recommend buying or selling your car here! Thank you G-town Subaru for restoring my faith in dealerships. So used to getting ripped off, read more

Subaru Of Georgetown - Lobby - Car Dealers Near Me - Georgetown, Texas

I'm frankly puzzled. Apparently Subaru of Georgetown was sold to the same company that owns Austin Subaru. My request for information about when my last filter change was responded with "We have no access to your records." Now, I'm fully aware that I can go through all of my invoices, but it frankly shocks me that an organization such as Subaru would allow something like this to happen. I bought my car there and I have always had it serviced there and this makes me think they don't care at all about their customers. One would think that, the fact that it was bought by a nearby company, they would make an effort to at least coordinate prior records. It shows the lack of customer service and I will be looking elsewhere. read more

Great experience with Ty and everyone else I worked with to get exactly the car I wanted. Easy, clear, honest and fair. I visited and did a test drive, compared with 2 others dealers (the guy at Buda location missed our 8:30 AM appointment!) and when each quote came in Georgetown provided best numbers, plus it was great to have such friendly and responsive service from Ty! read more

Brought my car here for mileage service that was due and an oil change was helped by Dominic. He communicated an issue found over text, my preferred communication because I was at work. He explained the problem and solution so I could understand it. I brought it back this week because the air conditioner was not working and it is 106 outside. I worked with Megan this time. She communicated the problem and the estimated costs. She kept me updated about when they would get parts to fix it and when it would be ready. I would recommend getting your car serviced here. read more

We have been brining our cars to Georgetown Subaru for about three years since it is closer than Austin Subaru. Until this most recent visit, we always experienced 5 star service. Not this time. I made an appointment to take my car in for a 6 month check, tire rotation, oil change, emissions check and what ever they found on the all points inspection. The day before, I had an indicator light on in my car and called to add it. I was told that they were scheduling out 2-3 days for diagnostics. When I arrived, I was told the same thing. I was also told that to have the diagnostics run as soon as possible, I would need to leave my car until Monday or Tuesday. After I left my car, on Saturday, we were told that none of the other work would be done until after the diagnostic was run. We were called Monday afternoon with the results of the all points inspection and what needed to be done. The indicator light was no longer on so the diagnostic wasn't done. All work originally scheduled for Saturday plus additional issues were to be done on Tuesday. We were called at 4:00 and told the car would be ready for pick up in 45 minutes. We got there at 4:55 and didn't leave until 6:00. One because the car wasn't done until 5:30 because there is only one alignment machine and two, we had to wait 30 minutes for the only person who could accept checks to finish what she was doing. Note, there is now a 3% fee for using a credit card, since January 2025. We also didn't notice until we got home that they didn't return our copy of insurance that we had to leave with the car. I think the thing that annoyed us most, other than the inconvenience of not having a car for 4 days, was that the car wasn't even looked at until Monday afternoon and nothing done until Tuesday after being dropped off at 8:40 am Saturday. The communication was fine, the staff is friendly, but they are handicapped by a flawed process and lack of equipment and staff. read more

Visited this location today and was asked to fill out a credit application if I wanted to test drive a WXR. Visited Subaru of Austin and was able to test drive the car without issue. I don't want to say this would always be the case but if you are considering taking the time out of your day to visit this business, it would be good to double check they will let you test drive what you're interested in before asking to hard pull your credit. This was a complete waste of my time and I hope my experience was a one-off. read more

I received a promotional email from Carfax, on behalf of Subaru of Georgetown. I unsubscribed from Carfax emails, but wanted to ask Subaru of Georgetown to not send promotional emails. I just called them, and told the receptionist the above story, which she relayed to a sales manager. The sales manager claimed that it the State of Texas that gave my information to Carfax... not their dealership. I don't mind the occasional promotional email (so long as one can unsubscribe), but I really don't like being lied to. The State of Texas did NOT give my email address to Carfax "Courtesy of Subaru of Georgetown". If you don't have a way for me to unsubscribe (or just don't want to), please just say so. Disclosure: I've had issues with Subaru of Georgetown's honesty, a few years ago, and left a 1-star review... so I'm a bit biased. read more

Subaru Of Georgetown - Car Dealers Near Me - Georgetown, Texas

I have been servicing my car here since 2022 and have had nothing but a great experience with this dealership. Subaru Customer Care associate Abi and Subaru of Georgetown's Andy Ford really stepped up to resolve and repair a paint defect on my Forester. I highly recommend this dealership. Marcia C. - Bertram, TX read more

Lati was great! We scored the best price from Washington State to Texas on our new Ascent w/touring package. We priced out packages, options and financing for a few months. He delivered our car on a Saturday, gave us the run down on all the bells and whistles. Amazing customer service. Lati rocks!!! read more

Subaru Of Georgetown - Covid car delivery. - Car Dealers Near Me - Georgetown, Texas

We had a really pleasant experience at Subaru of Georgetown today. Our service rep was Joseph Martinez. He kept us informed through the diagnostic process and was very accommodating. I recommend the dealership and especially Joseph Martinez. read more

I was supposed to meet with Mark. I was sent to another salesman. I was ready to put a deposit down on a vehicle that's coming in on July 8th, 2022. Two weeks. I asked for an appraisal on the vehicle I was going to use as a trade in. I had the pink slip in hand. They wouldn't do it. I was told that the car would depreciate $500 to $1000 dollars in two weeks. NOT IN THIS ECONOMY!!! I told the salesman that if the numbers were what I was expecting +-, I would put the deposit down today. They tried to pressure me to put the deposit down anyway and that it was refundable. DON'T THINK SO!!! I bought vehicles for several decades now. My time is too valuable to play dealership games!!!! read more

We purchased my son's first car here while the sales person (Vivian) was very helpful the rest of the sale's experience wasn't as seamless as I wanted it to be. From the very start I informed them exactly what my expectations were and have everything set up and since I have background in car sales myself that I know the process and the "game" that has to be played.......neither the less it lead to that and ended up staying over 4 hours in the dealership after I asked for my trade in keys twice and we drove from all the way down from Buda, fast forward a year later, I unfortunately misplaced the thumb drive for the contract and called the dealership twice in 3 days and didn't get a courtesy call back from the finance department. Hope this will assist future buyers, love the brand not be aware and do your research on the establishment prior to read more

Lauren made the experience of buying a vehicle so easy. She went above and beyond to see that we were happy with everything. She was very helpful in answering our questions. We highly recommend asking for Lauren if you are interested in buying a vehicle at Subaru of Georgetown. read more

Be aware of this happening to you at Subaru Georgetown . I took my car 2016 Crosstrek to the dealership. I informed them exactly what the issue was . And surprise it was that issue and it was covered by warranty. They sent me an estimate letting me know that I had another problem with my car. Control arm. What???? Before taking it to the dealership I had my vehicle checked out by a very repeatable place and their certified mechanic told me there was nothing wrong with what they are saying is wrong. They said it could be possibly the wheel bearings but that should be under warranty and have the dealership fix it for you. And now I just picked up my car from the dealership and now it's making a whole other difference noise. The exact noise that that the "service guy" said it would make. I'm upset , mad and little annoyed that this has happened to me at your Subaru Georgetown dealership. I'm definitely will be filing a complaint read more

Just another shady car dealership. 2 stars because they offer free Uber during services. Subaru suggested over $2500 worth of repairs. They recommended replacing the brakes because the pads were at 2 mm. They also said our battery was shot. We took our car to a local mechanic for a second opinion. He said we just needed an oil change, tire rotation, one wheel had a nail which they could patch (never mentioned by Subaru) and possibly new spark plugs. He also said the brakes were at 5 mm and didn't need to be replaced! Also, the battery was tested FINE, the terminals just needed to be cleaned and sealed. Shady, shady, shady! Do yourself a favor and find a local, INDEPENDENT mechanic who you can trust. read more

After almost 3 weeks we have an antenna, 2nd key and Owners manual (on a thumb drive but... I am going to try to get a hard copy- my dime). Time on radio won't work so we have take Kona to Hyundai dealer to get fixed under warranty- but why wasn't this caught with the supposed complete inspection at Subaru dealer??? We will get it taken care of when vehicle goes in for scheduled maintenance. We were originally told that the Kona was traded in for a bigger SUV. NOPE. It was never titled according to CARFAX. It was a "World Car of San Antonio" car from mile 3 to like 2,100. Okay: no problem. Just tell folks the real line of possession. Things get lost when transferring a vehicle from one place to another and items should be taken care of upon discovery of missing/broken items. Not a big deal but when a story is altered - for whatever reason- that is bothersome. I will say that after initial Yelp posting upper management did reach out to help get things done. Salesman was good about following through with issues after management was involved. Not knocking salesman if he was given incorrect info (where did "previous owner " come from for example). So in the end we are happy with Kona in garage. Got a decent $ deal considering the times we are in. Will I buy another vehicle from Subaru of Georgetown? Can't say as I think our current cars are our last. Would I recommend them? Subaru vehicles are awesome so yes. The dealership: do your due diligence if buying a used vehicle but that is something you should do at any dealership so consider SoG for sure. Stuff that shouldn't have happened did but in the end SoG took care of it. I think we ALL learned a lesson. Thank you. read more

Subaru Of Georgetown - Car Dealers Near Me - Georgetown, Texas