Steven Motz is awesome! I talked with him several times for different pricing according to my budget. And each time he got back to me, lightning fast. He explained every detail and answered every question. He understood when I was indecisive and didn't pressure me. After looking around, I believe this was the best deal and the best that I can do to cover my RV needs and Repairs. After I purchased the warranty, Mr. Motz got back to me to check to make sure if everything was OK and if I had any questions. Now who does that these days? I feel very confident. read more

Chris helped me with a claim and was extremely knowledgeable and professional. Highly recommend.

I called in because I had some questions regarding my claim. Buddy was able to help me! He was so knowledgeable and provided top tier service!! I feel more at ease now. Thanks Buddy! You deserve a raise! I definitely recommend this service! read more

Chris was amazing and so helpful. Made a really stressful situation of handling a claim so easy. I will definitely be renewing.

I filed a claim and Chris assisted. He made the process smooth and easy. Everything went great. I would highly recommend.

I had a very expensive claim that my rep, Chris handled from start to finish. His professionalism, patience, and knowledge made the experience smooth and stress free. read more

Chris was great to work with and my recent claim was handled smoothly. I appreciate his support.

Just got some renewing my policy . Chris worked with me . He was very understanding and helped me making the whole process simple. Really appreciate you read more

Chris was very helpful with my gap insurance claim. Costumer service is great, my issue was resolved! Thank you!

I had a claim and Chris really took care of me. Everything went smooth. I highly recommend this company! 10 out of 10 service

Chris assisted me with my claim and was super helpful. He was friendly and professional and made this process easy. Definitely ask for him.

What an easy and efficient experience. Chris was an extreme help with navigating me and helping me with my claim. Chris genuinely made this process smooth and paid attention to every detail. read more

Great experience! They did an amazing job and were very helpful throughout the whole process. Friendly service and excellent attention to detail. read more

I'm impressed and grateful. Chris helped me through my claims process. Always been skeptical about warranties but Chris put me at ease through it all. Thank you read more

I had an awesome experience with Buddy. He walked me through the process of purchasing my first RV. After going to several companies, the value and professionalism I received was unmatched. I highly recommend this company and ask for Buddy. He'll make sure you get what you're looking for. read more

Buddy was so patient and professional and provided exceptional service while answering all my questions about my claim!

Chris was absolutely amazing. The process was so quick and easy. Being a busy mom and working full-time Chris made sure everything went smoothly. I will 100% tell my friends and family to go to Chris. Thank you so much I truly appreciate your hard work. read more

Used their RV Warranty several times and each time the process was simple, fast, and easy. Our mechanic said this has been one of the best programs to work with and paid them for all repairs requested with no issues. I would highly recommend. read more

Thank you Chris for your excellent service and for providing a professional experience.

Chris at Premier Dealer Services was awesome to work with! He helped me with my claim and made everything so much easier than I expected. He was friendly, professional, and kept me informed every step of the way. It's clear that he cares about his customers and wants to make sure they're taken care of. Thank you, Chris, for making a stressful situation much more manageable. Highly recommend! read more

We have used this company to process many claims through our dealerships and dealership networks. The are so easy to use, amd process the claims quickly. I just wish we could get the other warranty companies to do the same. read more

Smooth and easy claims process by pds. Thanks Michael for setting me up with this policy.

Chris helped with my claim ...He was very helpful, efficiently tactful and used verbiage easy to understand. I am happy with the services I received and look forward to any future business with this company, as a result of my great experience today. read more

Had a great experience buying a policy from Buddy. Made the process easy and explained everything well.

We purchased the "best" premier plan and just about every claim put thru they denied. We have an oil leak and because the oil isn't pouring out they won't cover. Regardless of how much oil there is a failure. They also won't cover the trans cooler line due to presence of minor rust. I urge you to stay away from the company read more

Awful communication, takes way too long to process claims - going on 5 months since claim started. Still waiting for claim to be reviewed and processed. read more

this company screws techs on pay big time. They short the labor for the repair and refuse to pay any diag labor for things they require us to do for them to approve any repair at all, even after they send an adjuster out to look at it. Even with sending them photos of proper labor times they will just deny or cut the labor down to not have to pay correct labor times. It's to the point I'm declining any work that comes in for any extended warranty from this company as it is a major waste of time trying to get paid anything reasonable for labor from them. read more

I'll never get near this company again. We purchased a GAP policy. Sadly our car was totaled after 14 months. I read the contract and began the process of cancelling things to get refunds. We got those and insurance paid off. Then began five months of dealing with this company trying to satisfy their demands for paperwork. All the time, we are making car payments. They really got stuck with the idea that we had a Maintenance agreement that was good for 36,000 miles. When the car was totaled, we had just over the 36,000 miles. Therefore, the maintenance contract was over with nothing to get a refund on. PDS must have asked about it three or more times. And every request for additional information, was three or more weeks after I'd sent them something. Some items, they demanded multiple times. It was just a waiting game. One we lost as with the insurance and other refunds, plus us making monthly payments, we eventually paid off the wrecked car. We never collected a dime from Premier Dealer Services. I'll never get near them or any other GAP or Extended Warranty agreement company. read more

Absolutely garbage. Went to the dealership where it clearly states cosmetic on the warranty and it's not covered? Hopefully someone saves their money after seeing this read more

Premier Dealer Services - Rim peeling - Car Dealers Near Me - San Diego, California

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Denied my transmission claim because I had my tires rotated at tire discounters and not the dealership 1 time in 119,000 miles, these tires had 4500 miles on 60,000 mile tires, how this makes my CVT fail who knows, but thats all the needed to retroactively void my contract about 75,000+ miles ago, had I know I wouldn't have continued to have the dealership service my car, also they are the most condescending people on the phone, they spoke to me like I was a moron, Tony Collinsworth should be thrown in prison. This is a scam do not bother giving them any money. read more

bought this warranty with my current vehicle wanting something that would cover repairs. Sadly I regret my decision. I took my truck to a certified dealer because my AC quit working. After being diagnosed they found that the AC compressor had locked up. When calling to get approval with premier dealer services. they approved the part but would not pay any diagnostic time. so I got stuck with not only the deductible but also with the $159 diagnostic charge. The excuse I got from the adjuster was they don't pay for "visial diagnostics". I was at one time an ASE certified tech and they will pay for a part that's not cheap going off a "visual inspection". Obviously they had to check to see what caused the part to fail. This warranty was a waste. read more

Nissan sold me the warranty on the transmission for my Pathfinder. When the transmission failed they did not honor the warranty. The policy in written to find any possible excuse to not pay. In my case my record is missing a tire rotation from years ago and therefore they will not not pay for the transmission. Clearly a scam. People are not polite at the phone and it is very hard to even have any information. Stay away from it and do not do my same mistake. read more

It's a joke. Wish I could give negative stars. You spend lot's of money on premature oil changes and when you need to file a claim they deny it. Contract is full of loopholes so they can deny anything they want. Progressing with further actions..... read more

No flexibility during a time with much uncertainty. Don't do business with Premier Dealer Services!!! During the end of COVID, my 2018 Toyota Highlander had a significant front end problem. As many of you know, there is a shortage of mechanics and technicians to handle these repairs. I was lucky enough to find one that could work on my Highlander right away. This stroke of luck turned into a nightmare when submitting my claim for reimbursement. Premier wanted no part of a submission after the repair has been done. I wonder why?? Do they get some type of discount they are not passing on to their clients? Are they trying not to pay for a repair they agreed to cover? Who knows. What I do know is that I am out over $2,800 on a covered repair. Why? Because they won't cover repairs after they have been complete. I did read the contract and their terms state they must approve the repair before it has been completed. There are no terms in the contract covering emergent repairs, nor is there a remedy listed if their terms are violated. They state there is a provision for emergent repairs, but nothing for after the repair is complete. I could not wait for their "red tape". I needed the car back. I requested a compromise and was denied again with little explanation. This contract is written entirely in their favor. Don't sign it!!! In fact, just don't do business with this company. Why would you want the hassle? read more

Don't buy their extended warranty service. They will not honor it. They will not cover your vehicle. I bought a side by side that still had 6 months of a 4-year warranty. The original owner kept great records and service every 50 hours as required, but because he didn't save the receipts from when he did his own oil changes, the warranty was not accepted. I suggested they should provide a form that details every last thing they require if they are going to be that strict. This person wrote detail of each service as provided in the book as required. He kept receipts from when it was in the shop. Just didn't have the receipts from his own work and now the warranty is crap. Not impressed. I would never recommend buying a warranty from them, they will find any reason to not honor it. read more

This company, as I am well aware, is essentially an insurance company and their primary goal is to not pay for anything if possible. My first experience with this company happened this past summer when the main computer went out in my vehicle. The dealership contacted the warranty company that told the dealer that my warranty expired at 77,000 miles rather than at the 100,000 miles I purchased. It took effort to get them to cover this and an additional issue as they used deception to attempt to avoid their obligation to their customers. Most recently, I had an issue where my truck's front bearing hub (I think that's what they called it. I'm not a mechanic by any stretch of the imagination) fell apart while I was driving. This part is covered, but as a direct result of its failure it damaged other components that would've otherwise have had no issues. The dealership is baffled as to why these things are not covered given the direct correlation of the covered part causing the additional damage in the process of its failure. They asked me to contact the warranty company in which case I was forwarded to the adjuster. This adjuster John at ext 1717 (That's all the information he would give me, no employee number, etc) got on and was immediately rude and condescending. He began trying to manipulate the conversation in an apparent attempt to get out of even the already covered / approved portion of the repair. He asked "how long was your front end squealing before it went out?" I told him it was not squealing. I have a warranty. If it were squeaking I'd have taken it in. He then proceeded to imply I was a liar, in which case, that was as far as I would take the conversation with a person of that little moral decency. This company, or at minimum some of it's employees are attempting to defraud and manipulate its consumers and should be looked into for the lies and manipulation they peddle. read more

I needed to cancel my service contract. The dealership was very helpful, but I had to contact this company. They answered the phone quickly and were very helpful. I was able to use my refund toward my down payment on a new car. read more

I have worked with Premier for several years. All of them are great. Brent, Gina, Roger, Page, Tracy, Tim and Jr just to mention a few. The hold times are minimal, always prompt and courteous. Thanks Dave R. St. Louis, Mo. read more

This company will fight you on your claim no matter what. If I could give zero stars, I would have. They will tell you one thing, while your dealer tells you another. I've spoken to both sides and have read my contract. I was told that this company would not cover my cylinder head no matter what, even if the valve was the issue. They would only cover the valve itself. So if the valve isn't seating correctly and wears out the cylinder head, no coverage. Under section 2A Covered parts Cylinder Head is clearly listed. Under Section 3D Exclusions, line 24 it clearly says "Cases, housings, engine block and cylinder heads ARE covered only if damaged by the failure of an internally lubricated part". So a valve not seating correctly and wearing out the cylinder head should be covered, even by this verbiage. Beware before giving them your money. They are all snakes. read more

I'm rare to post reviews. But I don't want other people to be screwed the way I was screwed. The person who sold me my extended warranty said it would cover rust damage as long as it wasn't cosmetic. My transmission blew Ford said it's rust. And now they aren't covering it. read more